Crossroads Care Center of Milwaukee

Although we gave this facility an abysmal overall grade, we awarded it a grade of C for our nursing rating. Our nursing rating focuses on the nursing home's level of nurse staffing. We weigh both the levels of skill of those nurses as well as the quantity of hours spent with residents. This nursing home provides 0.3 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Finally, nursing grades also consider quality-based measures, such as preventing major falls. Despite not having the highest total nursing hours, this place actually performed admirably in the metric of preventing major falls. This is usually a reliable indicator that a facility has quality controls in place. Many falls could be avoided if a facility supplies enough nurses to assist its patients.

This facility also didn't rate poorly in the category of short-term care. Indeed, we gave it a C for that category, which is among its better scores. Our short-term care grade is generally used to grade a facility's rehabilitation services. To offer good rehabilitation services, nursing homes generally need to feature higher levels of highly skilled nursing services. These types of services include registered nurses, physical therapists, speech therapists and other licensed professionals. In this place's case, we were surprised to learn that it actually provides less physical therapist and registered nurse hours per resident than a typical facility. The last metric we assessed in this category is the number of residents that who were able to eventually return home from the nursing home. We found that just 0 percent of this facility's residents returned home. This figure was below average.

Among this facility's alarming category grades was an F for its inspection grade. More often than not, this means we found some red flags on the facility's inspection reports. You should pay close attention to any deficiencies on a facility's inspection reports when it receives this bad of an inspection grade. We recommend you scrutinize the severity of the deficiencies. This particular nursing home was assessed 5 deficiencies by CMS. The only favorable thing we found is that none of the deficiencies were in the categories that suggest that they created a threat to resident health or safety. Finally, CMS cited this nursing home for possible abuse or neglect. Hopefully, its performance improves in the future, but until then we simply can't recommend this facility.

Moving on to our final category, this facility didn't perform well here either. With a rock bottom grade of F in long-term care, this is just about as bad as it gets. Long-term care grades in this range generally are a bad sign for the quantity and quality of care provided by nurses and aids. After assessing the amount of care provided by nurses and other staff, we turned to the facility's vaccination records. Candidly, we were a bit concerned this nursing home vaccinated 69.59708 percent of its patients for pneumonia, which is significantly below the national average. Surprisingly, this nursing home was actually decent at keeping its residents out of the hospital. It had just 0.02 hospitalizations per one thousand long-term resident days. This was its best feature in this category.