The Reserve at Richardson

While this facility's overall grade was not bad, it really fared well in the area of inspections. In fact, we awarded it a grade of A+ for that category, which is one of our highest scores. These inspection scores weigh several factors, including deficiencies and substantiated complaints. You can learn more about each of these factors by obtaining copies of nursing homes' inspection reports. It does not appear that we have deficiency counts for this nursing home. Without having deficiency data for this nursing home, it ended up being challenging to fully evaluate it in this category.

One of this nursing home's better category scores was in the category of long-term care. This turned out to be its second most respectable category. In that area, we awarded this facility a C. In the category of long-term care, we weigh the quantity of services provided by a facility, as opposed to more healthcare-oriented services. We were missing a few metrics in determining this place's long-term care rating, so this score may not be as accurate as our other category scores.

The third category we graded was short-term care. In that area, we awarded this nursing home a grade of C. In crafting our short-term care ratings, we look at the nursing home's skilled nursing services, such as those performed by registered nurses, occupational therapists, physical therapists and other types of skilled professionals. Our goal is to devise a barometer for sizing up the rehabilitation services of various nursing homes. Unfortunately, this facility was below average in terms of its number of registered nurse and physical therapy hours provided to its residents based on the metrics we assessed. The important question is whether this also impacted quality of care. Finally, we looked at the number of residents who were able to return to the community from this nursing home. We found that 0 percent of this facility's patients returned home. At most facilities, closer to half of their patients are able to return home so this figure is below average.

The next category we scored is nursing, proved to be this nursing home's weakest category. We awarded this nursing home a D in this area. When determining a facility's nursing score, we assess the quantity of hours nurses are seeing residents and the level of licensure of the nurses. This facility offered a meager 0.4 hours of nursing care per patient on a daily basis. This is an alarmingly low total. Finally, to round out our nursing grade, we turn to some quality-focused statistics in rounding out our nursing scores. Specifically, we look at the percent of residents who sustained pressure ulcers and major falls. We look at these areas as reliable measures of the quality of nursing care, since better care tends to reduce these problems.