Holy Cross Health Center
357 Island Pond Road, Manchester NH 03109 · (603) 628-3550 · 97% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Holy Cross Health Center is a small non-profit nursing home located in Manchester, New Hampshire. We awarded this facility an A+ overall grade, ranking it in the top ten percentile of all facilities in the country. We couldn't find many negative things to say about this place. Its ratings are impeccable. We also gave this facility strong scores in all four of our categories. More information about these categories can be found below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 40 Beds
CCRC :
Non profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
To pair with a strong overall score, we gave this facility a grade of A+ for our inspection category. We take several aspects of a facility's inspection report into consideration in computing these inspection ratings. One critical factor is deficiencies. It should be noted that the severity of the deficiencies is arguably more meaningful than the quantity of deficiencies, as some of these end up being relatively insignificant. It does not look like we were able to find deficiency data for this nursing home. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
We also gave this facility a grade of A+ for its long-term care grade. Facilities that excel in long-term care tend to provide patients with closer supervision and stay on top of routine medical care. In addition to assessing the well above average volume of care provided by nurses aids and other staff at this facility, we also were happy with the facility's record for vaccinations. This nursing home provided the pneumonia vaccine to 100 percent of its patients, which is very impressive. This combination proved to be effective as this place was able to keep its patients out of the hospital. In fact, it had only 0.9 hospitalizations per one thousand long-term resident days, which is an impressively low number.
Nurse Quality
Adding to its impressive resume, this nursing home also excelled in our nursing category. In fact, we awarded it a grade of A for that category. Our nursing grade is based on a variety of subcategories. The most important factor is the amount of time nurses spend with patients. This particular nursing home provided 4.1 hours of nursing care per resident per day, which was among the highest totals we found. Finally, this facility also excelled in several of the quality-based metrics we assessed. With fewer than five percent of its residents suffering from pressure ulcers, it performed as well as any facility the state in this category.
Short-term Care Quality
In our last category, this nursing home also was given an excellent short-term care rating, with an A-. This finished off a very strong report card. Short-term care grades are based on the facility's quantity of highly-skilled nursing services. This means a wide range of services, spanning from registered nurses to physical and speech therapists, as well as other variations of therapy. One of this nursing home's strengths is physical therapy hours. We found that it offers more hours with physical therapists to its residents than most facilities. The last measure we looked at in this area is the number of patients who were able to leave the facility and return to the community. We discovered that 0 percent of this facility's residents were able to return home.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Holy Cross Health Center Quality Metrics
Minimizes Pressure Ulcers
This indicates the percentage of residents that have had a pressure ulcer. Pressure ulcers are considered to be an indicator of nursing care at a nursing home. Pressure ulcers, also called bed sores, are often the result of patients not being moved frequently enough.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This tells you the percent of residents who suffered from a fall leading to serious injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of patients who sustained a urinary tract infection. These infections could be associated with insufficient hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This indicates the percentage of patients who were given antipsychotic medications. While antipsychotic drugs may be vital to many residents, it is important to make sure these drugs are being used appropriately. In limited cases, excessive reliance on these medications may indicate that a nursing home is using these medications to control patient behavior.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is a measure of the percent of long-term residents which are given antianxiety drugs. These drugs are typically given to patients suffering from anxiety and depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This metric is a measure of the percent of long-term stay patients who are exhibiting depressive symptoms.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This metric is a measure of the percent of long-term care residents who have received the flu and pneumonia vaccines. Respiratory viruses can be fatal for nursing home patients, making these vaccines vital to patient care.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is a measure of the percentage of long-term stay residents that needed additional assistance with activities of daily living over time. Activities of daily living include activities such as dressing and taking a bath.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This datapoint is a measure of the percentage of long-term patients who maintained mobility. Some argue that the ability to move around is important for residents' mental and physical health.
Percentage of Residents
Higher is Better
Hospitalizations
This datapoint is a measure of the number of hospitalizations per thousand days of patient care. Minimizing hospitalizations is key to the physical well-being of residents.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This is a measure of the number of times residents are rehospitalized per 1,000 days of short-term resident care. Keeping residents out of the hospital during rehabilitation is key to restoring the physical well-being of residents.
Percentage of Residents Rehospitalized
Lower is Better