Hollenbeck Palms
573 S. Boyle Ave., Los Angeles CA 90033 · (213) 268-3655 · 48.58% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Hollenbeck Palms is located in the densely populated metropolitan area of Los Angeles, California with a population of 2,378,448 people. With an overall score of A-, this is clearly a high quality facility. Even in a city of 79 nursing homes, this nursing home stands out as a first-rate selection. The best aspect of this facility's strong profile is its nursing grade. Nursing grades are discussed in the next section
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 106 Beds
CCRC :
Non profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Nurse Quality
To go along with its strong overall grade, we awarded this nursing home a grade of A+ for its nursing grade. Our nursing grade assesses several factors, but the most important one is the level of nurse hours per patient per week. This nursing home boasts a really impressive 4.7 hours of nursing care per patient per day, of which a significant percentage of those hours were provided by registered nurses. This is one of the more highly trained levels of nurses. This is one of the highest totals of nursing hours we were able to find. On top of providing impressive levels of care, this nursing home also excelled in several of the quality-based metrics we assessed. With under 5 percent of its patients suffering from pressure ulcers, it fared as well as any place the country in this category. This is usually an indicator that a place has reliable quality controls in place. Many pressure ulcers could be avoided by providing better nursing care and a system of moving residents more often.
Short-term Care Quality
This nursing home also was given an A+ short-term care grade, making it one of the few facilities to receive multiple A+ category grades. In computing these short-term care ratings, we quantify the facility's skilled nursing services, including those performed by registered nurses, respiratory therapists, physical therapists and other types of skilled professionals. Our goal is to formulate a scale for comparing the rehabilitation services of different nursing homes. This facility provides more services with registered nurses and physical therapists than most nursing homes we looked at. Finally, we looked at the number of patients that eventually returned home from this nursing home. On top of excelling in the area of physical therapy hours, we found that it performed as well as just about any nursing home in the country with 64.6 percent of its patients returning home. Most facilities are below 50 percent in this statistic.
Facility Inspections
Adding to its impressive category grades, we awarded this nursing home a grade of B+ for our inspections rating. Arguably the most critical factor we look at in computing our inspection grades is deficiencies. Deficiencies can be found on a nursing home's inspection reports. Places with higher scores in this category typically avoided the more severe deficiencies involving health risks or even death. This nursing home was assessed 7 deficiencies on its inspection report, but none of the deficiencies were considered to be major deficiencies. This indicates that the inspectors didn't consider any of the deficiencies an imminent risk to patient health or safety. The fact that the deficiencies were relatively minor made us feel better about this inspection report.
Long-term Care Quality
The final area we analyzed was long-term care, in which this nursing home received a grade of B-. This actually turned out to be this nursing home's weakest category. This is still not the end of the world. Long-term care ratings are pivotal for prospective residents needing non-healthcare services such as personal care. Once we looked at the quantity of care provided by aids and other staff, we turned to the nursing home's vaccination records. This facility vaccinated 92.17877 percent of its residents for pneumonia, which is slightly less than we anticipated but still a decent figure. Nevertheless, this nursing home was able to keep its patients out of the hospital. It had only 1.37 hospitalizations per 1,000 long-term resident days.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Hollenbeck Palms Quality Metrics
Minimizes Pressure Ulcers
This tells you the percent of residents who have had a pressure ulcer. Pressure ulcers, also known as bed sores, are routinely the result of patients not being moved frequently enough. Better nursing protocols minimizes the number of pressure ulcers sustained by residents in a nursing home.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This statistic gauges the percent of long-term patients who had falls resulting in major injury. Falls can arise for a variety of reasons, but excessive numbers of falls could be an indication of lower quality nursing care.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of patients who suffered from a urinary tract infection. These infections may be associated with inadequate hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This statistic measures the percentage of long-term care patients receiving antipsychotic medications. While antipsychotic medications serve an important medical purpose, it is important to confirm these medications are being used appropriately. In some situations, increased usage of these drugs may mean a nursing home is using these drugs to control patient behavior.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is the percent of residents who were given antianxiety medications. These medications are generally prescribed to patients suffering from anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This metric is a measure of the percentage of long-term care patients who are demonstrating depressive symptoms.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This metric measures the percentage of long-term care patients that received the flu and pneumonia vaccines.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is a measure of the percentage of long-term care patients that required increased assistance with activities of daily living over time. ADL's include activities such as taking medications and taking a bath. Some argue that this is a reasonable measure of a patient's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This indicates the percentage of patients that remained mobile levels over time. Retaining mobility is usually a great sign for residents' well-being.
Percentage of Residents
Higher is Better
Hospitalizations
This is the number of times residents are hospitalized per thousand days of care. There is typically a correlation between keeping patients out of the hospital and the quality of care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This is the number of times residents are rehospitalized per 1,000 days of short-term patient care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This metric measures the number of times residents are sent to the emergency room per thousand days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This tells you the percentage of short-term care residents that saw functional improvements, such as enhanced ability to perform activities of daily living.
Percentage of Resident
Higher is Better