Heritage Living Center is one of five available nursing homes in Conway, Arkansas. Sporting an overall grade of B-, this is likely a decent facility. Based on the data we reviewed, there are certainly far worse facilities out there. This nursing home is better in some categories than others, but it did not have any poor grades in any of our major categories discussed below. More information about these categories can be found below.

Additional Details:

Accepts Medicare 1 :

Accepts Medicaid 1 : 140 Beds

CCRC :

For profit - Corporation

Resident Council:

Family Council:

Medical Staff Hours Per Patient (2019)

Less:
More:
January
January 1, 2019January 2, 2019January 3, 2019January 4, 2019January 5, 2019January 6, 2019January 7, 2019January 8, 2019January 9, 2019January 10, 2019January 11, 2019January 12, 2019January 13, 2019January 14, 2019January 15, 2019January 16, 2019January 17, 2019January 18, 2019January 19, 2019January 20, 2019January 21, 2019January 22, 2019January 23, 2019January 24, 2019January 25, 2019January 26, 2019January 27, 2019January 28, 2019January 29, 2019January 30, 2019January 31, 2019
February
February 1, 2019February 2, 2019February 3, 2019February 4, 2019February 5, 2019February 6, 2019February 7, 2019February 8, 2019February 9, 2019February 10, 2019February 11, 2019February 12, 2019February 13, 2019February 14, 2019February 15, 2019February 16, 2019February 17, 2019February 18, 2019February 19, 2019February 20, 2019February 21, 2019February 22, 2019February 23, 2019February 24, 2019February 25, 2019February 26, 2019February 27, 2019February 28, 2019
March
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April
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May
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June
June 1, 2019June 2, 2019June 3, 2019June 4, 2019June 5, 2019June 6, 2019June 7, 2019June 8, 2019June 9, 2019June 10, 2019June 11, 2019June 12, 2019June 13, 2019June 14, 2019June 15, 2019June 16, 2019June 17, 2019June 18, 2019June 19, 2019June 20, 2019June 21, 2019June 22, 2019June 23, 2019June 24, 2019June 25, 2019June 26, 2019June 27, 2019June 28, 2019June 29, 2019June 30, 2019
July
July 1, 2019July 2, 2019July 3, 2019July 4, 2019July 5, 2019July 6, 2019July 7, 2019July 8, 2019July 9, 2019July 10, 2019July 11, 2019July 12, 2019July 13, 2019July 14, 2019July 15, 2019July 16, 2019July 17, 2019July 18, 2019July 19, 2019July 20, 2019July 21, 2019July 22, 2019July 23, 2019July 24, 2019July 25, 2019July 26, 2019July 27, 2019July 28, 2019July 29, 2019July 30, 2019July 31, 2019
August
August 1, 2019August 2, 2019August 3, 2019August 4, 2019August 5, 2019August 6, 2019August 7, 2019August 8, 2019August 9, 2019August 10, 2019August 11, 2019August 12, 2019August 13, 2019August 14, 2019August 15, 2019August 16, 2019August 17, 2019August 18, 2019August 19, 2019August 20, 2019August 21, 2019August 22, 2019August 23, 2019August 24, 2019August 25, 2019August 26, 2019August 27, 2019August 28, 2019August 29, 2019August 30, 2019August 31, 2019
September
September 1, 2019September 2, 2019September 3, 2019September 4, 2019September 5, 2019September 6, 2019September 7, 2019September 8, 2019September 9, 2019September 10, 2019September 11, 2019September 12, 2019September 13, 2019September 14, 2019September 15, 2019September 16, 2019September 17, 2019September 18, 2019September 19, 2019September 20, 2019September 21, 2019September 22, 2019September 23, 2019September 24, 2019September 25, 2019September 26, 2019September 27, 2019September 28, 2019September 29, 2019September 30, 2019
October
October 1, 2019October 2, 2019October 3, 2019October 4, 2019October 5, 2019October 6, 2019October 7, 2019October 8, 2019October 9, 2019October 10, 2019October 11, 2019October 12, 2019October 13, 2019October 14, 2019October 15, 2019October 16, 2019October 17, 2019October 18, 2019October 19, 2019October 20, 2019October 21, 2019October 22, 2019October 23, 2019October 24, 2019October 25, 2019October 26, 2019October 27, 2019October 28, 2019October 29, 2019October 30, 2019October 31, 2019
November
November 1, 2019November 2, 2019November 3, 2019November 4, 2019November 5, 2019November 6, 2019November 7, 2019November 8, 2019November 9, 2019November 10, 2019November 11, 2019November 12, 2019November 13, 2019November 14, 2019November 15, 2019November 16, 2019November 17, 2019November 18, 2019November 19, 2019November 20, 2019November 21, 2019November 22, 2019November 23, 2019November 24, 2019November 25, 2019November 26, 2019November 27, 2019November 28, 2019November 29, 2019November 30, 2019
December
December 1, 2019December 2, 2019December 3, 2019December 4, 2019December 5, 2019December 6, 2019December 7, 2019December 8, 2019December 9, 2019December 10, 2019December 11, 2019December 12, 2019December 13, 2019December 14, 2019December 15, 2019December 16, 2019December 17, 2019December 18, 2019December 19, 2019December 20, 2019December 21, 2019December 22, 2019December 23, 2019December 24, 2019December 25, 2019December 26, 2019December 27, 2019December 28, 2019December 29, 2019December 30, 2019December 31, 2019

Facility Inspections

A-
Oct 18: ANov 18: ADec 18: AJan 19: AFeb 19: AMar 19: AApr 19: A-May 19: A-Jun 19: A-Jul 19: A-Aug 19: A-Sep 19: A-Jan 20: A-Mar 20: A-Apr 20: A-May 20: A-Jun 20: A-Jul 20: A-Aug 20: A-
Historical

We want to point out that this facility outperformed its overall grade in the area of inspections. In fact, it received a nearly flawless government inspection report this year. As a result, we gave it one of our highest scores in that category with an A-. We take several aspects of a facility's inspection report into consideration in calculating these inspection ratings. One of those factors is deficiencies. It should be noted that the severity of deficiencies is arguably more important than the number of deficiencies, as some deficiencies are quite insignificant. Although this nursing home had some deficiencies on its report, none of them were major deficiencies based on CMS' deficiency scale. The fact that the deficiencies were relatively minor leaves us less concerned with this inspection report.

Short-term Care Quality

B
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: BFeb 19: BMar 19: CApr 19: BMay 19: BJun 19: BJul 19: B-Aug 19: B-Sep 19: B-Jan 20: B-Mar 20: B-Apr 20: BMay 20: BJun 20: BJul 20: BAug 20: B
Historical

Additionally, we also wanted to note that this facility received favorable short-term care marks this year. We gave them one of our more impressive scores in this category, with a B. This turned out to be the nursing home's second highest grade. Our short-term care ratings are probably more critical for individuals in need of rehabilitation services. Rehabilitation typically utilizes more highly-skilled nursing. This means not just nursing, but also physical and respiratory therapy, as well as other variations of therapy. Fortunately, this nursing home offers both physical therapists and registered nurses. Not all facilities offer both. Finally, we looked at the percentage of patients that returned home from this nursing home. It performed as well as just about any facility in the country in this area with 56.4 percent of its patients returning home. Most facilities are below 50 percent in this statistic.

Long-term Care Quality

B
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMar 19: BApr 19: B-May 19: B-Jun 19: B-Jul 19: B-Aug 19: B-Sep 19: B-Jan 20: BMar 20: BApr 20: BMay 20: BJun 20: BJul 20: BAug 20: B
Historical

Another one of this nursing home's higher category scores was in the area of long-term care. In that area, we gave this facility a grade of B. Long-term care ratings of this caliber generally require both around the clock care from nurses and aids, as well as quality routine healthcare services. On top of looking at the quantity of care provided by nurses aids and other staff, we also looked at the percentage of residents vaccinated for pneumonia. This nursing home gave the vaccine to 100 percent of its residents, which is significantly higher than the majority of nursing homes. Lastly, we looked at the facility's number of hospitalizations. Here we found that this place had 2.18 hospitalizations per one thousand long-term resident days.

Nurse Quality

C
Oct 18: CNov 18: CDec 18: CJan 19: DFeb 19: DMar 19: DApr 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: DMar 20: DApr 20: CMay 20: CJun 20: CJul 20: CAug 20: C
Historical

Moving on to the last area, this facility received a decent nursing score of C. We looked at the skill-level of nurses employed by the nursing home, as well as the quantity of time those nurses spent with patients, in calculating our score in this area. This nursing home averages 3.8 hours of nursing care per resident per day. Lastly, we also factored in some quality-based assessments. This facility performed well in some of the quality-based metrics we looked at. For example, in terms of the percentage of its residents suffering from pressure ulcers, this nursing home beat the national average. This is usually a reliable indicator that a nursing home has quality controls in place. Pressure ulcers can generally be avoided with better nursing care.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
B-
State:
B-
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Heritage Living Center Quality Metrics

Minimizes Pressure Ulcers

This tells you the percent of residents that sustained a pressure ulcer. Pressure ulcers are considered by many experts to be a barometer of nursing care . Pressure ulcers, which are also known as bed sores, are often the result of patients staying in one position for too long.

Provider
B
6.71%
State
B
7.13%
National
B
7.32%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This metric is an indication of the percentage of long-term stay residents that have had a fall resulting in severe injury. Falls can arise for a variety of reasons, but high rates of major falls could be a sign of poor nursing care.

Provider
B
3.22%
State
B
3.75%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This metric is an indication of the percentage of long-term stay residents that suffered from a urinary tract infection. Although more of these infections may reflect poorly on a facility's nursing care, it can be difficult to compare different facilities due to nursing homes having inconsistent reporting standards.

Provider
A
0.47%
State
B
2.72%
National
B
2.65%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This is the percentage of residents prescribed antipsychotic medications. Antipsychotic medications are administered to patients for a variety of conditions, including dementia. Sadly, in some situations, increased usage of these drugs may mean a facility is using these drugs to subdue residents.

Provider
B
12.29%
State
B+
12.38%
National
B
14.18%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This tells you the percent of patients who were prescribed antianxiety drugs. Antianxiety drugs are administered to patients experiencing anxiety or depression.

Provider
B
19.25%
State
B-
22.57%
National
B
19.68%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This datapoint is a measure of the percentage of long-term stay residents showing signs of depression.

Provider
A+
0%
State
A-
1.86%
National
B+
5.07%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

This tells you the percent of patients that were given the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.

Provider
A-
99.58%
State
B+
94.82%
National
B
92.05%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

This tells you the percentage of patients that needed more assistance with activities of daily living over time. Higher levels of dependence on staff for assistance with activities of daily living may be a sign of the decline of a patient's health.

Provider
A+
7.38%
State
B+
13.76%
National
B
14.45%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

This indicates the percentage of patients who maintained mobility over time. Optimizing mobility is often a good sign for residents' health.

Provider
F
6.1%
State
B-
14.39%
National
B
17.08%

Percentage of Residents
Higher is Better

Hospitalizations

This metric is a measure of the number of hospitalizations per 1,000 days of patient care.

Provider
D
2.18
State
B-
2.15
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This metric is a measure of the number of times residents are rehospitalized per thousand days of short-term patient care.

Provider
A+
6.1
State
B+
14.39
National
B
17.08

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term care.

Provider
C
12.15
State
B-
12.2
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This datapoint measures the percentage of short-term stay patients who saw functional improvements, such as with activities of daily living. Some would argue that this is a reliable measure of a nursing home's rehabilitation performance.

Provider
A+
97.2%
State
B+
73.77%
National
B
68.03%

Percentage of Resident
Higher is Better

Nearby Hospitals

Conway Regional Health System 0.87 mi
2302 College Avenue Conway Arkansas 72034
(501) 329-3831
Acute Care Hospitals
Voluntary non-profit - Private
Chi St Vincent Morrilton 15.35 mi
#4 Hospital Drive Morrilton Arkansas 72110
(501) 977-2300
Critical Access Hospitals
Voluntary non-profit - Church
Bridgeway Inc, The 19.78 mi
21 Bridgeway Road Maumelle Arkansas 72113
(501) 771-1500
Psychiatric
Proprietary

Nearby Dialysis

Davita College City Dialysis 1.5 mi
Dialysis Stations: 20
2630 Donaghey Ave Conway Arkansas 72032
(501) 504-2474
Davita - Conway Dialysis Ctr 1.94 mi
CMS Rating: 2 stars
Dialysis Stations: 20
2445 Christina Ln Suite A Conway Arkansas 72034
(501) 328-2186
Fmcna - Faulkner County 2.4 mi
Dialysis Stations: 10
201 Skyline Dr Ste 32 Conway Arkansas 72032
(501) 329-7715