Heritage House of Richmond

While this nursing home's overall grade was decent, it really fared well in the category of inspections. In fact, we awarded it a grade of A+ for that category, which is one of our highest scores. Our inspection grades weigh a host of factors found on a nursing home's inspection reports. One key criteria we look at is the number and severity of deficiencies. Places with better grades in this category generally have very few of these severe deficiencies. This place was hit with 5 deficiencies on its inspection report, but none were considered severe. This tells you that CMS did not deem any of these deficiencies to pose an immediate threat to resident safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Another one of this facility's better category grades came in the category of long-term care. In that area, we awarded this nursing home a B+. Facilities that do well in long-term care typically are well-staffed and offer extensive hands on care to residents. Once we assessed the amount of care provided by nurses and other staff, we next considered the facility's vaccination records. This nursing home vaccinated 100 percent of its residents for pneumonia, which is significantly higher than the average nursing home. Finally, this nursing home was able to limit hospitalizations. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.

Unfortunately, this facility only received a grade of D for its short-term care grade, which is not a very good score. With our short-term care grade, we endeavor to create a valuable barometer for rehabilitation services. In doing so, we analyze a facility's scope of skilled nursing services, including both registered nurses and physical therapy, as well as speech therapy. It appears that this nursing home was subpar in two of the key staffing metrics we assessed. The facility offered fewer registered nurse and physical therapist hours per patient than most nursing homes. The last statistic we looked at in this area is the percentage of patients who were able to return home from the facility. This facility struggled quite a bit in this metric as well, with just 0 percent of its residents returning home. Unfortunately, this was quite a bit below the national average.

The last category we rated is nursing, which ended up being this facility's least impressive category. Sadly, it received an abysmal F for this area, which is obviously a major disappointment. There are several criteria included in this area. Most of these criteria are tied to the quantity of nurse staffing. This nursing home averaged just 0.3 hours of nursing care per resident daily. Finally, we also looked at some nursing quality-based metrics in determining our nursing ratings. This facility performed well when it comes to minimizing its residents' pressure ulcers and major falls. Many consider these areas to be good indicators of the quality of nursing care.