Note: Heartland of Normal has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Heartland of Normal is one of a mere three available facilities in Normal, Illinois. Featuring an overall rating of F, we consider this to be a very poor nursing home. Based on our ratings, this facility is not a good fit for anyone. We wouldn't blame you if you're ready to stop reading and find another nursing home. However, if you want to learn more about this facility's category grades, short-term care grades are discussed in the next paragraph.

Additional Details:

Accepts Medicare 1 : TrueA checkmark indicating true.

Accepts Medicaid 1 : 116 Beds TrueA checkmark indicating true.

CCRC : FalseUsed to indicate false.

For profit - Corporation

Resident Council: TrueA checkmark indicating true.

Family Council: FalseUsed to indicate false.

Medical Staff Hours Per Patient (2019)

Less:
More:
January
January 1, 2019January 2, 2019January 3, 2019January 4, 2019January 5, 2019January 6, 2019January 7, 2019January 8, 2019January 9, 2019January 10, 2019January 11, 2019January 12, 2019January 13, 2019January 14, 2019January 15, 2019January 16, 2019January 17, 2019January 18, 2019January 19, 2019January 20, 2019January 21, 2019January 22, 2019January 23, 2019January 24, 2019January 25, 2019January 26, 2019January 27, 2019January 28, 2019January 29, 2019January 30, 2019January 31, 2019
February
February 1, 2019February 2, 2019February 3, 2019February 4, 2019February 5, 2019February 6, 2019February 7, 2019February 8, 2019February 9, 2019February 10, 2019February 11, 2019February 12, 2019February 13, 2019February 14, 2019February 15, 2019February 16, 2019February 17, 2019February 18, 2019February 19, 2019February 20, 2019February 21, 2019February 22, 2019February 23, 2019February 24, 2019February 25, 2019February 26, 2019February 27, 2019February 28, 2019
March
March 1, 2019March 2, 2019March 3, 2019March 4, 2019March 5, 2019March 6, 2019March 7, 2019March 8, 2019March 9, 2019March 10, 2019March 11, 2019March 12, 2019March 13, 2019March 14, 2019March 15, 2019March 16, 2019March 17, 2019March 18, 2019March 19, 2019March 20, 2019March 21, 2019March 22, 2019March 23, 2019March 24, 2019March 25, 2019March 26, 2019March 27, 2019March 28, 2019March 29, 2019March 30, 2019March 31, 2019
April
April 1, 2019April 2, 2019April 3, 2019April 4, 2019April 5, 2019April 6, 2019April 7, 2019April 8, 2019April 9, 2019April 10, 2019April 11, 2019April 12, 2019April 13, 2019April 14, 2019April 15, 2019April 16, 2019April 17, 2019April 18, 2019April 19, 2019April 20, 2019April 21, 2019April 22, 2019April 23, 2019April 24, 2019April 25, 2019April 26, 2019April 27, 2019April 28, 2019April 29, 2019April 30, 2019
May
May 1, 2019May 2, 2019May 3, 2019May 4, 2019May 5, 2019May 6, 2019May 7, 2019May 8, 2019May 9, 2019May 10, 2019May 11, 2019May 12, 2019May 13, 2019May 14, 2019May 15, 2019May 16, 2019May 17, 2019May 18, 2019May 19, 2019May 20, 2019May 21, 2019May 22, 2019May 23, 2019May 24, 2019May 25, 2019May 26, 2019May 27, 2019May 28, 2019May 29, 2019May 30, 2019May 31, 2019
June
June 1, 2019June 2, 2019June 3, 2019June 4, 2019June 5, 2019June 6, 2019June 7, 2019June 8, 2019June 9, 2019June 10, 2019June 11, 2019June 12, 2019June 13, 2019June 14, 2019June 15, 2019June 16, 2019June 17, 2019June 18, 2019June 19, 2019June 20, 2019June 21, 2019June 22, 2019June 23, 2019June 24, 2019June 25, 2019June 26, 2019June 27, 2019June 28, 2019June 29, 2019June 30, 2019
July
July 1, 2019July 2, 2019July 3, 2019July 4, 2019July 5, 2019July 6, 2019July 7, 2019July 8, 2019July 9, 2019July 10, 2019July 11, 2019July 12, 2019July 13, 2019July 14, 2019July 15, 2019July 16, 2019July 17, 2019July 18, 2019July 19, 2019July 20, 2019July 21, 2019July 22, 2019July 23, 2019July 24, 2019July 25, 2019July 26, 2019July 27, 2019July 28, 2019July 29, 2019July 30, 2019July 31, 2019
August
August 1, 2019August 2, 2019August 3, 2019August 4, 2019August 5, 2019August 6, 2019August 7, 2019August 8, 2019August 9, 2019August 10, 2019August 11, 2019August 12, 2019August 13, 2019August 14, 2019August 15, 2019August 16, 2019August 17, 2019August 18, 2019August 19, 2019August 20, 2019August 21, 2019August 22, 2019August 23, 2019August 24, 2019August 25, 2019August 26, 2019August 27, 2019August 28, 2019August 29, 2019August 30, 2019August 31, 2019
September
September 1, 2019September 2, 2019September 3, 2019September 4, 2019September 5, 2019September 6, 2019September 7, 2019September 8, 2019September 9, 2019September 10, 2019September 11, 2019September 12, 2019September 13, 2019September 14, 2019September 15, 2019September 16, 2019September 17, 2019September 18, 2019September 19, 2019September 20, 2019September 21, 2019September 22, 2019September 23, 2019September 24, 2019September 25, 2019September 26, 2019September 27, 2019September 28, 2019September 29, 2019September 30, 2019
October
October 1, 2019October 2, 2019October 3, 2019October 4, 2019October 5, 2019October 6, 2019October 7, 2019October 8, 2019October 9, 2019October 10, 2019October 11, 2019October 12, 2019October 13, 2019October 14, 2019October 15, 2019October 16, 2019October 17, 2019October 18, 2019October 19, 2019October 20, 2019October 21, 2019October 22, 2019October 23, 2019October 24, 2019October 25, 2019October 26, 2019October 27, 2019October 28, 2019October 29, 2019October 30, 2019October 31, 2019
November
November 1, 2019November 2, 2019November 3, 2019November 4, 2019November 5, 2019November 6, 2019November 7, 2019November 8, 2019November 9, 2019November 10, 2019November 11, 2019November 12, 2019November 13, 2019November 14, 2019November 15, 2019November 16, 2019November 17, 2019November 18, 2019November 19, 2019November 20, 2019November 21, 2019November 22, 2019November 23, 2019November 24, 2019November 25, 2019November 26, 2019November 27, 2019November 28, 2019November 29, 2019November 30, 2019
December
December 1, 2019December 2, 2019December 3, 2019December 4, 2019December 5, 2019December 6, 2019December 7, 2019December 8, 2019December 9, 2019December 10, 2019December 11, 2019December 12, 2019December 13, 2019December 14, 2019December 15, 2019December 16, 2019December 17, 2019December 18, 2019December 19, 2019December 20, 2019December 21, 2019December 22, 2019December 23, 2019December 24, 2019December 25, 2019December 26, 2019December 27, 2019December 28, 2019December 29, 2019December 30, 2019December 31, 2019

Short-term Care Quality

B-
Oct 18: A-Nov 18: A-Dec 18: A-Jan 19: AFeb 19: AMar 19: A-Apr 19: A-May 19: A-Jun 19: A-Jul 19: BAug 19: BSep 19: BJan 20: B+Mar 20: B+Apr 20: B+May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-
Historical

Although we gave this facility a terrible overall score, we gave it a B- for short-term care. In computing our short-term care ratings, we quantify the facility's skilled nursing services, such as those performed by registered nurses, occupational therapists, physical therapists and other types of skilled professionals. Our goal is to formulate a barometer for comparing the rehabilitation services of various nursing homes. One reason for this facility's strong score in this area is that it offers a greater volume of physical therapist hours than the typical facility. Finally, we looked at the number of patients that eventually returned home from this facility. On top of performing well in the area of physical therapy hours, we found that it also performed well in this area with 57.5 percent of its patients returning home.

Nurse Quality

C
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: BFeb 19: BMar 19: BApr 19: B-May 19: BJun 19: BJul 19: CAug 19: CSep 19: CJan 20: B-Mar 20: B-Apr 20: CMay 20: CJun 20: CJul 20: CAug 20: C
Historical

This nursing home really excelled in the area of nursing, where it received an C. Few places fared better in this area. Nursing scores are primarily associated with the facility's nurse staffing. This facility provided just 3.3 hours of nursing care per resident daily. This is a low total compared to most nursing homes. Finally, we also baked a few quality measures into our nursing scores. This place was subpar in two of the major metrics we look at, with below average scores for minimizing its patients' pressure ulcers and major falls. These areas are often reliable indicators of the quality of nursing care offered.

Facility Inspections

C
Oct 18: BNov 18: BDec 18: B-Jan 19: B-Feb 19: B-Mar 19: BApr 19: B-May 19: CJun 19: CJul 19: CAug 19: CSep 19: CJan 20: DMar 20: DApr 20: DMay 20: DJun 20: DJul 20: CAug 20: C
Historical

This nursing home really didn't perform horribly in inspections. In fact, we gave them a C for that area. The last category we looked at actually turned out to be the source of this facility's bottom of the barrel overall score. Inspection scores weigh several factors found on a nursing home's inspection report. One key criteria we look at is the number and severity of deficiencies. This facility had 12 deficiencies on its government inspection report, but we were relieved to find that none were in categories J through L. This tells you the government inspectors didn't consider any of the deficiencies to put resident safety or health in imminent harm or jeopardy. We are also concerned by the fact that this facility was flagged by CMS for possible abuse or neglect. We prefer to avoid facilities with this designation. Please do your best to find an alternative nursing home.

Long-term Care Quality

F
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMar 19: FApr 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: F
Historical

Switching gears to the last category, this nursing home really didn't fare very well here either. Due to a rock bottom grade of F in long-term care, this is really as bad as it gets. For prospective patients looking for a permanent place to live as opposed to rehabilitation, long-term care is an important category. In addition to assessing the volume of care provided by nurses aids and other staff, we analyzed the percentage of residents vaccinated against pneumonia. This nursing home provided the vaccine to 99.190285 percent of its residents, which is better than the majority of nursing homes. Surprisingly, this place was able to limit hospitalizations. With just 1.56 hospitalizations per 1,000 long-term resident days, this nursing home has less hospitalizations than most nursing homes. Unfortunately, some of its other scores in this category were not as favorable as these.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
F
State:
B-
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Heartland of Normal Quality Metrics

Minimizes Pressure Ulcers

This tells you the percent of patients who sustained a pressure ulcer. Pressure ulcers are damage to the skin caused by remaining in one position for too long.

Provider
B-
8.06%
State
B
7.57%
National
B
7.32%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This is the percentage of residents who suffered from a major fall. Falls resulting in serious injury are considered to be a barometer of the quality of nursing care . Falls leading to injury are routinely caused by lower quality nursing care.

Provider
C
4.86%
State
B
3.23%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This indicates the percent of patients who suffered from a urinary tract infection. Urinary tract infections are often caused by facilities with lower levels of hygiene. Better hygiene protocols reduces the number of UTI's sustained by residents in a nursing home. Keep in mind that this statistic is affected by by the fact that facilities have varying reporting standards for UTI's.

Provider
D
4.92%
State
B
2.95%
National
B
2.65%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This metric measures the percentage of long-term patients receiving antipsychotic drugs. While antipsychotic drugs play an important role in caring for many residents, it is important to ensure these drugs are being used only where medically required. In some cases, excessive reliance on these medications may mean a facility is using these medications to control patient behavior.

Provider
B+
12.24%
State
B-
18.17%
National
B
14.18%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This gauges the percentage of long-term care residents which are administered antianxiety drugs. These medications are commonly prescribed to residents suffering from depression and anxiety.

Provider
C
24.02%
State
B
19.44%
National
B
19.68%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This is the percent of patients who are exhibiting signs of depression. High levels of depression could imply worse patient care.

Provider
B-
3.51%
State
C
21.9%
National
B+
5.07%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

This indicates the percent of residents that were given the flu and pneumonia vaccines. Higher vaccination rates should be demanded by residents.

Provider
B+
98.79%
State
B-
88.88%
National
B
92.05%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

This tells you the percentage of residents that needed more assistance with activities of daily living over time. Higher levels of dependence on staff for assistance with ADL's may indicate the decline of a resident's well-being.

Provider
A
7.62%
State
B+
13.64%
National
B
14.45%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

Measures the percent of long-term care patients that remained mobile levels.

Provider
A-
21.23%
State
B
15.77%
National
B
17.08%

Percentage of Residents
Higher is Better

Hospitalizations

This tells you the number of times residents are hospitalized per 1,000 days of patient care.

Provider
A+
1.56
State
B
1.83
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This indicates the number of rehospitalizations per thousand days of short-term patient care.

Provider
C
21.23
State
B
15.77
National
B
17.08

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This is the number of emergency room visits per 1,000 days of short-term patient care.

Provider
B
10.18
State
B
10.09
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This metric is a measure of the percentage of short-term residents that saw functional improvements, such as with activities of daily living. Some experts believe that this is a reasonable measure of a nursing home's rehabilitation performance.

Provider
C
60.35%
State
B-
63.01%
National
B
68.03%

Percentage of Resident
Higher is Better

Nearby Hospitals

Advocate Bromenn Medical Center 0.76 mi
1304 Franklin Avenue Normal Illinois 61761
(309) 454-1400
Acute Care Hospitals
Voluntary non-profit - Church
St Joseph Medical Center 2.42 mi
2200 E Washington Bloomington Illinois 61701
(309) 662-3311
Acute Care Hospitals
Voluntary non-profit - Church

Nearby Dialysis

Fmc - Normal Dialysis 1.55 mi
Dialysis Stations: 12
1531 E College Avenue Normal Illinois 61761
(309) 451-1171
Fmc - Mclean County 2 mi
Dialysis Stations: 20
1505 Eastland Medical Plaza Bloomington Illinois 61701
(309) 663-7165
Home Dialysis Services - Bloomington 4.18 mi
Dialysis Stations: 1
3901 General Electric Road, Suite 1 Bloomington Illinois 61704
(309) 808-1226