Haven of Phoenix
4202 North 20th Avenue, Phoenix AZ 85015 · (602) 264-3824 · 96.9% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Haven of Phoenix is in Phoenix, Arizona. This city is one of the most densely populated metropolitan areas in the nation with has a total of 1,312,922 people. We gave this nursing home an overall grade of B+. A score in this range requires favorable marks in most areas. Even in a city of 23 other nursing homes, this facility caught our attention as a great choice. The best aspect of this nursing home's impressive profile was its inspection score. We discuss inspections in the next section
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 100 Beds
CCRC :
For profit - Limited Liability company
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
One of the many reasons this turned out to be a quality nursing home is that it received an A+ inspection grade. This is simply as good as it gets in this critical category. Arguably the most important factor we consider in determining our inspection ratings is deficiencies. These deficiencies can be found on a nursing home's inspection reports. Facilities with higher grades in this category typically avoided the more severe deficiencies involving patient abuse or death. It doesn't appear that we have deficiency data for this facility. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
This nursing home truly excelled in the category of long-term care, where it received a score of A-. Only a select group of facilities performed better in this area. When nursing homes receive this type of grade in long-term care it is usually a good sign for patient care and indicates that the nursing home is well-staffed with nurses aids. After considering the amount of nursing care, we turned to the facility's vaccination record. This facility vaccinated 97.48744 percent of its residents against pneumonia, which is what we like to see. Pneumonia sadly is often a deadly ailment for nursing home patients so we like it when a facility does not leave this to chance. Clearly, this nursing home is doing something right in this area as it was able to keep its patients out of the hospital. In fact, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low number.
Short-term Care Quality
In addition, this nursing home also was given favorable short-term care scores in our assessment. Indeed, we awarded them one of our stronger grades in that area, with a grade of B. In our short-term care category, we strive to forge a fair measure for rehabilitation. In this process, we look at the nursing home's levels of skilled nursing services, including both registered nurses and physical therapy, as well as occupational therapy. One of this nursing home's strength is that it offers more hours of physical therapy per week to its residents. The final datapoint we assessed in this category is the number of patients who ultimately were able to return home from the facility. We found that it performed as well as just about any facility in Arizona in this area with 58 percent of its patients returning home. For most facilities, fewer than half of their short-term residents are able to return home.
Nurse Quality
The last area we graded was nursing. We awarded this nursing home an acceptable grade in that category, with a C. Although this wasn't as high as a few of its other grades, it is still not a poor grade. We weighed the qualifications of nurses employed by the nursing home, as well as the quantity of time the nurses worked with residents, in determining our grade in this category. This nursing home provides only 3.3 hours of nursing care per patient per day. This is a somewhat alarming figure which is well below the national average. Finally, we look at quality-based statistics, such as the percentage of residents who experienced pressure ulcers and major falls. These statistics are indicators of the quality of nursing care.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Haven of Phoenix Quality Metrics
Minimizes Pressure Ulcers
This statistic gauges the percentage of long-term stay residents which suffered from new or worsened pressure ulcers. We find that pressure ulcers are a reliable barometer of the quality of nursing care a facility provides.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This tells you the percent of residents who have had a fall which caused serious injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This tells you the percentage of long-term care residents that suffered from urinary tract infections. Although a higher rate infections could reflect poorly on a facility's cleanliness, it can be problematic to compare between facilities due to reporting standards.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This tells you the percentage of patients given antipsychotic medications. While antipsychotic medications may be vital to many residents, it is important to ensure these medications are being used appropriately. In limited situations, high levels of antipsychotic drug use may indicate a facility is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This metric is an indication of the percent of long-term residents who were given antianxiety medication. These medications are typically given to patients experiencing anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This datapoint is a measure of the percentage of long-term care residents exhibiting symptoms of depression. Some argue that this is a reliable measure of quality of life.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This tells you the percentage of residents who were given the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This tells you the percentage of residents that required more assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's may indicate erosion of a patient's health.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is the percent of residents who were able to retain mobility over time. Preserving mobility can be a great sign for residents' health.
Percentage of Residents
Higher is Better
Short-term Care: Rehospitalizations
This metric measures the number of times residents are rehospitalized per thousand days of short-term care. Keeping residents out of the hospital during rehabilitation is important to restoring the physical well-being of patients.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This tells you the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is the percentage of short-term stay residents that saw functional improvements, such as with activities of daily living. High levels of performance with ADL's usually correlates with superior rehabilitation.
Percentage of Resident
Higher is Better