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Harold and Grace Upjohn Community Care Center

  • Nursing Home

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: D
Oct 18: B+Nov 18: B+Dec 18: B+Jan 19: B+Feb 19: B+May 19: B+Jun 19: B+Jul 19: BAug 19: BSep 19: BJan 20: BMar 20: BApr 20: BMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: BFeb 21: BMar 21: BApr 21: BMay 21: BJun 21: BJul 21: BAug 21: BSep 21: BOct 21: BNov 21: B-Jan 22: B-Feb 22: B-Mar 22: B-Apr 22: B-May 22: B-Jun 22: B-Aug 22: DSep 22: D
See Rating Overview

2400 Portage St,
Kalamazoo MI 49001

(269) 381-4290

94.55% estimated occupancy 1

Harold and Grace Upjohn Community Care Center is a senior living facility in Kalamazoo, Michigan, a city with a total of 158,937 people. This is a lower end nursing home, with an overall grade of D. Keep in mind that Kalamazoo received a city grade of B, so should look at other options in the city as well. Despite all this, one of the few highlights of this facility's report card is its strong short-term care rating. You can scroll down to find out about short-term care and other category grades

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • Is CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Corporation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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Short-term Care Quality

Grade: B-plus

This facility received an impressive short-term care grade this year. We gave it a grade of B+ in this category. In calculating these short-term care scores, we look at the facility's skilled nursing services, such as those performed by registered nurses, respiratory therapists, physical therapists and other types of skilled professionals. Our goal is to devise a measure for sizing up the rehabilitation services of various facilities. Fortunately, it appear that this facility employs registered nurses. Not every nursing home employs these types of nurses. However, based on the information they provided, it does not look like the facility employs physical therapists. The last statistic we considered in this category is the number of patients who were able to leave the facility and return to the community. We discovered that 5.3 percent of this nursing home's patients returned home.

Nurse Quality

Grade: B

We also gave this facility favorable marks in the area of nursing care, where it received a grade of B. We looked at the licensure of nurses employed by the nursing home, as well as the quantity of time those nurses spent with residents, in determining our rating in this area. This particular nursing home provided 0.3 hours of nursing care per resident per day. Finally, we also looked at several nursing quality-based metrics and this nursing home excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place the country in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can typically be prevented by providing better nursing care, such as by having a protocol of moving a resident even once per day.

Facility Inspections

Grade: F

We wanted to point out that this facility received a lowly F for its inspection rating. An F in this category is particularly troublesome because it typically points to red flags on the nursing home's government inspections. For nursing homes with poor inspection ratings, you should really scrutinize any severe deficiencies found on their inspection reports. This particular nursing home had one category G through L deficiency, which are among the more severe categories of deficiencies. This generally indicates that the deficiencies identified by inspectors had potential to pose actual harm to residents. Lastly, we need to point out that this nursing home received significant government fines in recent years exceeding $50,000. This usually suggests that CMS inspectors became fed up after several years of failed inspections.

Long-term Care Quality

Grade: F

Turning to the next area, this nursing home really did not perform very well in this area either. Due to an abysmal grade of F in long-term care, this is really as terrible as it gets. Nursing homes that receive this kind of score in this category likely don't provide the type of consistent 24/7 care that some other facilities offer. In addition to looking at the quantity of care provided by nurses and other staff, we analyzed the number of residents vaccinated for pneumonia. This nursing home gave the vaccine to 89.166664 percent of its patients. This is significantly less than what we expected. To our surprise, this place was actually decent at keeping its residents out of the hospital. It had just 0.01 hospitalizations per 1,000 long-term resident days. This is its best score in this category.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Harold and Grace Upjohn Community Care Center Quality Metrics

Minimizes Pressure Ulcers

Grade: D

In Harold and Grace Upjohn Community Care Center, 8.78% of Patients had Pressure Ulcers

This figure gauges the percentage of long-term care residents who suffered from new or worsened pressure ulcers or bed sores. We bake this statistic into our nursing grades.

Minimizes Serious Falls

Grade: B

In Harold and Grace Upjohn Community Care Center, 2.9% of Patients had Serious Falls

This indicates the percentage of residents that have had a major fall. Falls leading to serious injuries are considered by many experts to be a barometer of nursing care . Falls are often the result of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: D

In Harold and Grace Upjohn Community Care Center, 2.36% of Patients had UTIs

This tells you the percent of residents who sustained a urinary tract infection. Urinary tract infections are considered by many in the nursing home industry to be an indicator of the quality of nursing care at a nursing home. UTI's are routinely caused by poor nursing care. Nevertheless, this statistic can be skewed for some nursing homes due to varying reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Harold and Grace Upjohn Community Care Center, 13.11% of Patients use Anti-Psychotic Medication

This metric is a measure of the percentage of long-term care residents taking antipsychotic drugs. While antipsychotic medications serve an important medical purpose, it is important to confirm these drugs are being used appropriately. In limited situations, increased usage of these drugs may suggest a facility is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: C

In Harold and Grace Upjohn Community Care Center, 18.81% of Patients use Anti-Anxiety Medication

This indicates the percent of patients who were prescribed antianxiety drugs. Antianxiety drugs are administered to residents experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B

In Harold and Grace Upjohn Community Care Center, 3.44% of Patients

This metric is a measure of the percent of long-term patients who are exhibiting symptoms of depression. Many in the industry would argue this is a measure of quality of life.

Appropriate Vaccine Usage

Grade: C

In Harold and Grace Upjohn Community Care Center, 91.43% of Patients

Measures the percent of long-term care residents that were given the pneumonia and flu vaccines. Respiratory viruses can be fatal for nursing home patients, making these types of vaccines important for resident well-being.

Residents Maintain Autonomy

Grade: B

In Harold and Grace Upjohn Community Care Center, 12.1% Percentage of Patients

This metric is a measure of the percent of long-term care patients that required more assistance with activities of daily living over time. ADL's include activities such as taking medications and eating. Many would argue that this is a reliable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: B-plus

In Harold and Grace Upjohn Community Care Center, 17.7% Percentage of Residents

This is a measure of the percentage of long-term care patients that maintained mobility. Many in the industry would argue that mobility is vital to residents' physical and mental health.


Grade: A

In Harold and Grace Upjohn Community Care Center, 1.47 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per thousand days of care. There is generally a correlation between avoiding hospitalizations and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Harold and Grace Upjohn Community Care Center, 17.7 Percentage of Residents Rehospitalized

This is a measure of the number of rehospitalizations per thousand days of short-term patient care.

Short-term Care: ER Visits

Grade: B

In Harold and Grace Upjohn Community Care Center, 10.81 Percentage of Patients

This datapoint is a measure of the number of times residents are sent to the emergency room per thousand days of short-term patient care. Staying out of the emergency room is one way to assess short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Harold and Grace Upjohn Community Care Center, 77.3% Percentage of Resident

Measures the percent of short-term care patients that experienced functional improvements.

Scores for Kalamazoo, MI

  • Overall Rating has a grade of B
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of A-minus
  • Inspection Rating has a grade of B

Looking for more options? Kalamazoo, Michigan has 6 other nursing homes

Nearby Hospitals

  • Bronson Methodist HospitalAcute Care Hospitals 1.47 miles away601 John Street Kalamazoo Michigan 49007Voluntary non-profit - Private(269) 341-6000
  • Kalamazoo Regional Psychiatric HospitalPsychiatric 1.82 miles away1312 Oakland Dr Kalamazoo Michigan 49008Government - State(269) 337-3309
  • Ascension Borgess HospitalAcute Care Hospitals 2.68 miles away1521 Gull Road Kalamazoo Michigan 49048Voluntary non-profit - Other(269) 226-7000
  • Bronson Lakeview HospitalCritical Access Hospitals 17.04 miles away408 Hazen Street Paw Paw Michigan 49079Voluntary non-profit - Private(269) 657-1400

Nearby Dialysis

  • Davita - Kalamazoo Central1.55 miles away535 S Burdick St Ste 110 Kalamazoo Michigan 49007Dialysis Stations: 10 (269) 343-0251
  • Fmc - Kalamazoo East1.83 miles away2901 E Kilgore Rd Kalamazoo Michigan 49001CMS Rating: 2 stars Dialysis Stations: 17 (269) 345-1660
  • Fmc - Kalamazoo Pd Unit1.91 miles away527 E Michigan Ave Kalamazoo Michigan 49007Dialysis Stations: 2 (269) 384-6191
  • Fmc - Kalamazoo1.92 miles away521 E Michigan Ave Kalamazoo Michigan 49007CMS Rating: 3 stars Dialysis Stations: 24 (269) 384-6180
  • Fmc - Gull Road4.11 miles away5010 Gull Rd Suite 6 Kalamazoo Michigan 49048Dialysis Stations: 12 (269) 382-3012
  • Fmc - Oshtemo5.93 miles away6739 Seeco Dr Kalamazoo Michigan 49009CMS Rating: 4 stars Dialysis Stations: 24 (269) 375-5815
  • Fms Kalamazoo, LLC9.79 miles away12180 N Us Highway 131 Schoolcraft Michigan 49087Dialysis Stations: 4 (269) 679-3588
  • Fmc - Battle Creek South19.01 miles away2845 Capital Ave Sw Ste 104 Battle Creek Michigan 49015Dialysis Stations: 17 (269) 979-8865