Concordia Healthcare Center-Heritage Manor

We would like to point out that this facility's nursing grade exceeded its overall score. This facility earned a B+ in this category, which is one of our better grades. There are quite a few criteria included in this grade. Most of the datapoints are tied to staffing levels. This nursing home averages 0 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a place has reliable quality controls in place. Major falls can often be avoided if more nurses aids and better safety protocols are in place.

We also gave this nursing home a favorable score in long-term care. This nursing home earned a B+ in this category, which turns out to be one of our better grades. Nursing homes that receive this type of score in this category tend to provide consistent around the clock care to make sure residents are well cared for. This facility seems like a good starting point if you're looking for a long-term care facility.

This nursing home's second worse score was short-term care, where it received just a D in that area. This is a well below average score. In calculating our short-term care scores, we quantify the facility's skilled nursing services, including those performed by registered nurses, occupational therapists, physical therapists and other types of skilled professionals. Our purpose is to create a tool for comparing the rehabilitation services of different nursing homes. Considering its grade in this category, we weren't surprised to discover that this nursing home is well below average in terms of its number of registered nurse and physical therapy hours offered to its residents based on the figures we looked at. The final datapoint we assessed in this category is the number of residents who were able to return home from the facility. This nursing home struggled quite a bit in this area as well, with just 3.4 percent of its patients returning home. Unfortunately, this was quite a bit below the national average.

Turning the final category of inspections, this ended up being this facility's weakest link. Inspection ratings are based on a facility's recent government inspection reports. We gave this facility just a D in this category, which is not a very good grade. One of the more important factors in assessing inspection reports is deficiencies. We recommend you pay close attention to the level of severity of the deficiencies. This facility was hit with one category J through K deficiency, which are among the worst categories of deficiencies. Finally, we would like to draw your attention to the fact that this nursing home was assessed large government fines recently of over $100,000. This typically signifies that a facility's poor performance spanned more than one year.