Concordia Healthcare Center-Heritage Manor

This facility's best category grade came in nursing. In this category, we awarded this nursing home a B+. It actually outperformed most facilities in this area. Nursing scores are based largely on quality and quantity of nursing care. This facility provided 0 hours of nursing care per resident per day. Finally, we also looked at several nursing quality measures and this place excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any facility Kentucky in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can often be avoided by offering better nursing care, such as by having a system of moving residents more often.

We also awarded this facility a strong grade in long-term care. This nursing home earned a grade of B in this category, which happens to be one of our higher grades. Long-term care grades of this caliber generally require both 24/7 care from nurses and aids, as well as quality routine medical care. It looks like we may have been missing some data on this nursing home's long-term care metrics, but we were content with the information we found.

The third category we assessed is short-term care. In that area, we awarded this facility a solid grade of C. Our short-term care grades are considered to be more critical for people needing rehabilitation services. Rehabilitation generally utilizes higher levels of skilled nursing services. Skilled nursing means not only nursing services, but also physical and respiratory therapy, as well as other forms of therapy. We found that this nursing home was below average in the two key staffing areas we assessed. It offered fewer registered nurse and physical therapist hours per resident than most other facilities. It is still important to determine whether this also correlates to a lower quality of care. Lastly, we looked at the percentage of residents who ultimately were able to return home from this nursing home. We found that 4.4 percent of this facility's residents were able to return home. This figure was actually quite a bit below the national average.

Moving on the final category of inspections, this ended up being this facility's weakest link. Inspection scores are based on a nursing home's recent government inspection reports. We gave this facility a score of D in this category, which is a very poor grade. Our inspection grades weigh a host of factors found on a nursing home's inspection reports. One key criteria we consider is the number and severity of deficiencies. This nursing home was assessed a category J through K deficiency, which rank among the worst categories of deficiencies. Lastly, we also need to draw your attention to the fact that this place was assessed significant government fines in recent years amounting to more than $100,000. This typically indicates that a nursing home's poor track record has been an issue for multiple years.