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Charlene Manor Extended Care Facility

  • Nursing Home
  • Memory Care

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: D
Oct 18: B+Nov 18: B+Dec 18: B+Jan 19: B+Feb 19: B+May 19: A-Jun 19: A-Jul 19: A-Aug 19: A-Sep 19: A-Jan 20: A-Mar 20: A-Apr 20: AMay 20: AJun 20: AJul 20: AAug 20: ASep 20: A-Oct 20: AJan 21: AFeb 21: AMar 21: AApr 21: AMay 21: AJun 21: AJul 21: AAug 21: ASep 21: AOct 21: B+Nov 21: B+Jan 22: BFeb 22: BMar 22: DApr 22: DMay 22: DJun 22: D
See Rating Overview
Charlene Manor Extended Care Facility's website

130 Colrain Road,
Greenfield MA 01301

(413) 200-9956

93.17% estimated occupancy 1

Note: Charlene Manor Extended Care Facility has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Charlene Manor Extended Care Facility is a large non-profit nursing home located in Greenfield, Massachusetts. This facility is a subpar facility. A grade of this caliber suggests we found some red flags. Keep in mind that Greenfield received a city grade of B, so should consider other options in the city as well. More information on this facility's category grades is available below. Its best category is inspections, which is discussed in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • Has Family Council
  • Non profit - Corporation
  • Secure Memory Care 
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • Stroke Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Podiatry
  • Diabetes Management
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Laboratory
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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More:
January
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February
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Facility Inspections

Grade: B-minus

While we gave this nursing home a poor overall score, we gave it a fairly respectable score in the area of inspections, where we gave it a B-. This was better than its other categories. We would argue that one of the most critical factors in evaluating an inspection report is deficiencies. In this regard, we especially look at the severity of the deficiencies. Unfortunately, we weren't able to track down deficiency counts for this nursing home. Lastly, this nursing home was cited by CMS for possible abuse or neglect. This is generally a really bad sign. We would never recommend this facility.

Nurse Quality

Grade: B-minus

One of the other reasons we rated this nursing home so highly is that it earned a very impressive nursing rating. This turned out to be its second best category grade. In that area, we gave this facility an B-. Nursing ratings are primarily based on the facility's nurse staffing. This nursing home provides 0.3 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Lastly, despite not having the highest total nursing hours, this nursing home actually performed admirably in the area of preventing major falls. This is typically an indicator that a nursing home has quality controls in place.

Short-term Care Quality

Grade: B-minus

This nursing home's next best category was short-term care. We awarded it a B- in this area. This is basically a middle of the road grade in this area. Our short-term care scores are based on the facility's quantity of highly-skilled skilled healthcare professionals. This means a broad scope of services, spanning from registered nurses to physical and respiratory therapists, as well as other forms of therapy. In this nursing home's case, we were surprised to learn that it actually provides less registered nurse and physical therapist hours per resident than the average facility. Lastly, we considered the number of patients who were able to return to the community from this nursing home. We found that 5.9 percent of this facility's patients returned home. At most nursing homes, closer to half of their residents are able to return home so this figure is below average.

Long-term Care Quality

Grade: B-minus

Switching gears to our next category, this facility received a grade of B- for long-term care, which we consider to be a respectable rating. In the area of long-term care, we analyze the amount of services offered by a facility, as opposed to more sophisticated services. On top of assessing the amount of care provided by nurses aids and other staff, we analyzed the number of residents vaccinated for pneumonia. This nursing home gave the vaccine to 96.28647 percent of its residents. This place also excelled at keeping its patients out of the hospital. It had only 0.01 hospitalizations per one thousand long-term resident days, which is an impressively low number.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Charlene Manor Extended Care Facility Quality Metrics

Minimizes Pressure Ulcers

Grade: A-minus

In Charlene Manor Extended Care Facility, 6.44% of Patients had Pressure Ulcers

This datapoint measures the percentage of long-term stay patients who have pressure ulcers. We've found that pressure ulcers are a solid indicator of the quality of nursing care a nursing home provides.

Minimizes Serious Falls

Grade: B-minus

In Charlene Manor Extended Care Facility, 3.62% of Patients had Serious Falls

This is the percent of patients that sustained a major fall. Falls leading to major injury are considered by many in the nursing home industry to be an indicator of nursing care . Major falls leading to injury are routinely the result of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: C

In Charlene Manor Extended Care Facility, 2.45% of Patients had UTIs

This tells you the percentage of patients who sustained a urinary tract infection. UTI's are often the result of worse hygiene protocols. Closer supervision limits the number of UTI's sustained by residents in a nursing home. Note that this statistic is affected by by the fact that facilities have incongruent reporting standards for UTI's.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Charlene Manor Extended Care Facility, 18.96% of Patients use Anti-Psychotic Medication

This indicates the percentage of residents prescribed antipsychotic drugs. These drugs may be used for treating several medical conditions, including Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Charlene Manor Extended Care Facility, 18.8% of Patients use Anti-Anxiety Medication

This figure measures the percent of long-term patients receiving antianxiety drugs.

Managing Depression Among Residents

Grade: B-minus

In Charlene Manor Extended Care Facility, 1.95% of Patients

This indicates the percentage of residents who are showing signs of depression. Increased levels of depression may imply lower quality care.

Appropriate Vaccine Usage

Grade: B

In Charlene Manor Extended Care Facility, 91.63% of Patients

This is the percentage of residents who were given the flu and pneumonia vaccines. High vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: B-plus

In Charlene Manor Extended Care Facility, 15.18% Percentage of Patients

This is a measure of the percent of long-term stay residents that required more assistance with activities of daily living over time. ADL's include activities such as moving around and continence. Some argue this is a measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: B-plus

In Charlene Manor Extended Care Facility, 19.01% Percentage of Residents

This datapoint is a measure of the percentage of long-term stay residents that remained mobile levels.

Hospitalizations

Grade: A-minus

In Charlene Manor Extended Care Facility, 1.24 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per 1,000 days of care. There is a correlation between staying out of the hospital and the overall quality of care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Charlene Manor Extended Care Facility, 19.01 Percentage of Residents Rehospitalized

This tells you the number of rehospitalizations per 1,000 days of short-term patient care. There is generally a correlation between having fewer hospitalizations and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: A

In Charlene Manor Extended Care Facility, 10.9 Percentage of Patients

This datapoint is a measure of the number of emergency room visits per thousand days of short-term patient care. Avoiding medical emergencies is one way to measure the well-being of patients during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Charlene Manor Extended Care Facility, 71.03% Percentage of Resident

This is the percent of short-term stay patients that experienced functional improvements, such as with activities of daily living.

Nearby Hospitals

  • Baystate Franklin Medical CenterAcute Care Hospitals 1.66 miles away164 High Street Greenfield Massachusetts 01301Voluntary non-profit - Private(413) 773-0211
  • Brattleboro Memorial HospitalAcute Care Hospitals 17.85 miles away17 Belmont Ave Brattleboro Vermont 05301Voluntary non-profit - Private(802) 257-0341
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 18.25 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Yankee Family Dialysis Center2.48 miles away115 Wildwood Avenue Greenfield Massachusetts 01301Dialysis Stations: 13 (413) 773-0001
  • Hampshire County Dialysis Center19.42 miles away84 Conz Street Northampton Massachusetts 01060Dialysis Stations: 13 (413) 586-7989