MobileHelp Review Overall Grade: A

For over 15 years in the industry, MobileHelp has helped countless seniors across the US stay independent and safe at home. They offer different plan options to fit your specific needs. Their mobile systems are great for people who are always on the go, while their home systems are perfect for those who want a more affordable option.

They offer 2 for the price of 1 system which is unique in the industry and a sleek tablet-like mobile base station that has a number of extra features such as a gallery of images and pre-installed cognitive games.Plus, their other devices come with a variety of features as well, such as fall detection and GPS tracking, so you can pick the perfect system for your needs.

Here's what the MobileHelp plans look like:

Listed below are the metrics we used to grade MobileHelp:

MobileHelp earned its highest rating on its home-based system features as they are backed with advanced technologies. These are the subcategories that we looked at:

Water Resistance

The base stations included with MobileHelp's home-based systems are not waterproof although their help buttons (wristbands, pendants) are.

Range of Protection

Home-based systems from MobileHelp protect users within 600 to 1400ft from the base station, depending on the device selected. This is a wide range of protection, as most home-based systems only have a range up to 1000ft.

Fall Detection

The company's home-based systems can be equipped with fall detection, which is a feature that can automatically detect a fall and call for help even if the user can't push the button. This costs an additional $10 a month on all of its plans.

Cellular Fee

Almost all MobileHelp systems work off of AT&T cellular connection (except for the Wired Home) with no additional fee. We recommend inquiring first about the cellular coverage in your area before signing up for a plan since medical alert systems need a strong network signal in order to work properly.

We rated MobileHelp's on-the-go system features fairly as they offer enough protection for our active loved ones. Here are the subcategories we considered when rating them:

Water Resistance

MobileHelp's on-the-go devices are water-resistant. So, if you're caught in the rain or accidentally drop your device in a puddle, you don't have to worry about it breaking. You can rest assured that it will still work properly.

Battery Life

Their on-the-go devices can last a day on a single charge which means that you don't have to worry about them not working when you're out and about all day.

GPS Location Tracking

All of MobileHelp's on-the-go devices use GPS location technology to help response agents quickly find your exact location in case of an emergency. This is a great feature to have if you frequently travel or are away from home for long periods.

Fall Detection

Users can upgrade their on-the-go plans with the optional fall detection feature for an additional $10 a month.

Caregiver App

MobileHelp Connect is a caregiver app that allows users, caregivers, and family members, to receive updates and notifications about the user's health and well-being. Basic MobileHelp Connect features are available for no extra charge, while premium features may be added for an additional monthly fee of $5. The number of features accessible through the app will depend on the type of system and accessories in use.

The monitoring center is the heart of any medical alert system. This is where all emergency calls are routed and where response agents are available to help you during an emergency. MobileHelp offers reliable monitoring services with its partner Rapid Response Monitoring, a nationwide leader in emergency response monitoring for families and businesses for over 30 years.

We rated the company's monitoring center service fairly as it offers all the standard features that we look for in a monitoring center. These are the subcategories we considered when rating them:

Location

Rapid Response's monitoring centers are located in New York, Nevada and California. This means the response centers are 100% US-based which is important as it ensures quick response times.

Third-Party Certification

The company's emergency response operators have been trained by the Security Industry Association and the company itself is UL-certified, which means that the response centers meet industry safety and security requirements

In addition, Rapid Response received the CSAA "Central Station of the Year" award which recognizes excellence in emergency response monitoring.

Response Rate

Response rate is the average amount of time before an emergency response operator responds to the user after pressing the button. This is the most important part of this category. With MobileHelp's systems and monitoring centers, the response time is an impressive average of 21 seconds.

Multi-Lingual Availability

Rapid Response has English and Spanish-speaking operators available 24/7 to help you during an emergency. They can accommodate more than 240 languages as well using a translation service from LanguageLine.

After focusing on the system quality, the next important factor in a medical alert device is always going to be the overall cost of purchasing the device. Below are the costs we have taken into account to come up with the rating of A.

Monitoring Fees

The monthly fee paid by users purchasing MobileHelp's plans ranges from $19.95 to $54.95. This price range is just around the average monthly fee for medical alert systems. Their most expensive plans are on the higher end, but they offer a unique device that justifies the price.

Device Cost

MobileHelp charges its customers a one-time equipment fee of $49.95 when you choose to purchase the Classic plan for monthly subscription. None of the other subscription options require this one-time fee.

Cancellation Fee

MobileHelp does not require long-term contracts so users may cancel their plans at any time with no additional fee. Users are also subject to a prorated refund once the devices are returned to the office. Whereas their new customers can avail of the 30-day trial period which allows them to cancel the service once they feel unsatisfied and to get a full refund after sending back the equipment within 30 days.

Spouse Monitoring

You can opt for the Mobile Duo which already comes with two help buttons. This will provide protection for you and other members of the family may it be your spouse or other loved ones. However, if you wish to purchase extra help buttons, it starts at $2 a month.

Shipping Fee

Last on the list is the shipping fee. MobileHelp only charges $15 for shipping, which we think is pretty reasonable.

Now that we've gone over the ratings we gave the company, let's take a more detailed look at the products and services that they offer.

MobileHelp Classic

Inclusion

• In-home cellular-connected base unit
• Waterproof help button
• Optional fall detection button

MobileHelp Classic features an in-home base unit with two-way communication and a waterproof help button that can be worn even while in the shower. This system can be purchased for only $19.95 a month with a one-time equipment fee of $49.95. Take note that the one-time fee only applies to a monthly subscription and none of the other subscription options require it. So if you want to avoid paying an additional cost, you can do so by opting for one of the other subscription plans.

The system is quite easy to install and use. It uses cellular technology, so there is no need for a landline. The base unit has a range of 1400ft which should be more than enough to cover most homes and a backup battery that can last up to 30 hours in the event of a power outage. The system is also compatible with the automatic fall detection button for an additional $10 a month.

MobileHelp Wired Home

Inclusion

• In-home landline-connected base unit
• Waterproof help button
• Optional fall detection button

This home-based system uses landline telephone technology instead of cellular, so it might be the best option for users that do not have a strong cellular connection in their home. This system comes with a monitoring fee of $24.95 a month.

The system comes with a base unit that is easy to install and a waterproof wearable help button with a lanyard or wrist strap. It has two-way communication so you can speak to the emergency operator through the base unit speakerphone and a backup battery that can last up to 30 hours. Additionally, the system offers wide coverage of up to 600ft and can be upgraded with a fall detection button for an additional $10 a month.

MobileHelp Touch Classic

Inclusion

• Touchscreen mobile tablet
• Wearable help button

MobileHelp Touch Classic can be purchased for a monthly monitoring fee of $54.95. This system consists of a unique mobile tablet device and a wearable help button. The 8-inch touch screen tablet offers a variety of extra features which include the following:

• a rotating gallery of picture
• medication reminders
• cognitive games such as Sudoku
• soft key touch emergency button Like the first two in-home systems, this system offers two-way communication, can be paired with the optional fall detection button for an additional $10 a month, and has a backup battery that can last up to 30 hours.

Additionally, it uses cellular technology, so there is no need for a landline. However, we recommend inquiring with MobileHelp's customer service first to make sure you have adequate cellular coverage in your home. This system has a coverage of up to 600ft.

MobileHelp Solo

Inclusion

• Mobile device
• Wearable personal help button

MobileHelp Solo can be purchased for a monthly monitoring fee of $37.95. The system includes a waterproof portable device that functions as a mobile base station and a waterproof personal help button that can be worn as a necklace or wristband.

The system uses AT&T cellular network so it only works where there is enough cellular coverage. The portable device has both two-way communication and GPS tracking capabilities to easily locate users in case of an emergency.

For added protection, the system is also compatible with the optional fall detection button for an additional $10 a month. The device can last for 1 whole day so you can take it with you anywhere without worrying about recharging it.

MobileHelp Micro

The MobileHelp Micro is the smallest and lightest version of the company's mobile device weighing only 52 grams. This comes with a Help button that is elegantly colored in black and features a very sleek, sophisticated casing. Users can choose to wear it as a pendant with its detachable lanyard or carry it in their pocket.

The device is water resistant, making it usable in the shower or even when you're out in the rain. It comes with a high-quality audio speaker system for clear two-way communication. It also lasts up to 24 hours on a single charge, so you can be sure that it will always be ready when you need it. The Micro uses AT&T cellular network for its data transmission, ensuring that you can get help quickly in an emergency. It offers accurate GPS location tracking so users can be easily located in the event of an emergency. Users may opt to upgrade their experience and add the optional built-in fall detection sensor for only $10 a month.

This system only costs $33.95 a month with no long-term contract, making it an affordable option for those who need it. The MobileHelp Micro is a great device for those who want the peace of mind that comes with knowing they can get help in an emergency, without having to carry a bulky mobile device.

MobileHelp Duo

Inclusion

• In-home base unit
• Mobile unit
• Wearable help button

The MobileHelp Duo includes an in-home base station, a portable unit, and a wearable help button that will give users protection and peace of mind no matter where they are. If users are at home, the in-home unit will provide coverage while they charge their mobile device in the cradle. If users are outside,, they can bring the portable unit with them and wear the help button for protection anywhere that has AT&T cellular coverage. This system is perfect for those who want to be prepared for anything and have the assurance that help is always available.

This plan can be purchased for only $41.95 a month and can be paired with the optional fall detection button for an additional $10 monthly. The system functions the same way as the company's Classic and Solo plans.

Mobile Duo

The Mobile Duo consists two wearable waterproof help buttons. It’s ideal for couples, siblings, or any pair of individuals who live together and want the peace of mind that comes with knowing they can get help in an emergency.

This system costs $44.95 a month which is just $7 more expensive than the MobileHelp Solo plan. It's basically a 2-for-1 bundle so you're getting more value for your money. The Mobile Duo offers the same features as the other plans such as two-way communication, GPS location tracking, and compatibility with the optional fall detection button that costs an additional $10 a month.

MobileHelp Touch Duo

Inclusion

• Touchscreen mobile tablet
• Mobile unit
• Wearable help button

The Touch Duo system is the most expensive plan MobileHelp offers. It includes a portable, all-in-one medical alert device and a tablet that offers features that are unique to the system. The tablet and mobile unit work together for the benefit of users and their caregivers as they can be connected through the MobileHelp Connect web portal.

The plan also includes a wearable help button that can be used in times when users can't get to the tablet or mobile device. The MobileHelp touch is a great option for people who want all of the features that MobileHelp has to offer in one comprehensive system.

This system can be purchased for $54.95 a month and can be upgraded with the optional fall detection button for an additional $10 monthly.

How Does MobileHelp Systems Work?

The MobileHelp systems are designed to be simple and easy to use. All you need is a landline for Wire Home and a cellular connection for all the other plans and you're good to go.

To get started, users will need to create an account and choose their subscription plan. Once that's done, they will receive their medical alert device in the mail. The next step is to activate the device and test it to make sure it's working properly.

After the device is activated, users can start wearing the help button around the house or take the mobile unit with them when they go out. In the event of an emergency, users can press the help button and they will be connected to an emergency response operator who will then provide the assistance they need.

MobileHelp systems are designed to work anywhere in the United States that has AT&T cellular coverage. The devices use GPS technology to provide the operators with the location of the user in case they need to dispatch first responders.

Monitoring Center

In partnership with Rapid Response Monitoring, a nationwide leader in emergency response monitoring for families and businesses for over 30 years, MobileHelp offers its customers professional monitoring services 24 hours a day, 7 days a week, and 365 days a year.

All of the company's systems are connected to Rapid Response's UL-listed, CSAA awardee response centers that are staffed by highly trained and experienced emergency response operators. These operators can attend to an alert as fast as 21 seconds, and they are prepared to provide the appropriate assistance to the customer, whether that is contacting a designated caregiver or emergency services.

Moreover, they can accommodate non-English speaking customers who speak Spanish or other languages through LanguageLine, an interpreting service that translates more than 240 languages.

Why Consider MobileHelp?

30-day trial period

MobileHelp offers a 30-day trial period so that potential customers can try out the system and see if it's the right fit for them. Unique devices: One of the things that set MobileHelp apart from its competitors is that it offers unique devices like the Touch Duo system.

No long-term contracts

MobileHelp does not require its customers to sign any long-term contracts, so they're free to cancel their service at any time without any additional fee.

Availability of optional fall detection

MobileHelp systems come with an optional fall detection button that can be worn by users. This is a great added safety feature for people who are at risk of falling.

Nationwide coverage

The company's systems work anywhere in the United States that has AT&T cellular coverage.

Partners with Rapid Response Monitoring

As mentioned earlier, MobileHelp has partnered with Rapid Response Monitoring, a nationwide leader in emergency response monitoring with over 30 years of experience. This partnership gives customers peace of mind knowing that they're in good hands.