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Medical Care Alert Review Overall Grade: A-plus

Published: Aug 3, 2022. Last Updated: Sep 22, 2022.

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Medical Care Alert's logo

Medical Care Alert's logo

As old age comes inevitably, it is reassuring to learn that there are innovations created to help us efficiently manage it. Medical Care Alert System is one of the top and leading emergency response service providers that offers medical alert systems, with the highest quality medical alert equipment, at an affordable price.

One thing truly impressive about the Medical Care Alert System is their nationwide coverage, with thousands of clients in all 50 states. Moreover, it prides itself of having a rating of “A+” by Better Business Bureau, and a certification by Underwriter Laboratories. In deciding for a life-saving purchase like this, many factors come to mind. Among them, functionality, affordability, and reliability. The findings in this review will help you make the best possible decision when choosing a life-saving medical alert for you or your loved one.

Medical Care Alert'sSystem Plans

Let's go over Medical Care Alert System plans:

Home Medical Alert System- Cellular

$34.95 / mo
  • 24/7 US-based
  • Home-based device
  • Cellular Connection
  • Device cost of $0
  • Wearable fall detection for $10 a month
  • 80 hours of battery backup
  • -
  • Shipping fee of $11.95
  • 12 seconds response time
  • Spouse monitoring fee of $0
  • No GPS Tracking
  • No Caregiver App
  • No Voice Activated
  • Has Button Activated
  • Has Water Resistance
  • Has Speaker & Microphone
  • Has Button Range
  • No Cancellation Fee

Home & Away Duo

$39.95 / mo
  • 24/7 US-based
  • On-the-go device
  • Cellular Connection
  • Device cost of $0
  • Wearable fall detection for $10 a month
  • -
  • 72 hours
  • Shipping fee of $11.95
  • 12 seconds response time
  • Spouse monitoring fee of $29.95
  • Has GPS Tracking
  • Has Caregiver App
  • No Voice Activated
  • Has Button Activated
  • Has Water Resistance
  • Has Speaker & Microphone
  • No Button Range
  • No Cancellation Fee

Home Medical Alert System- Landline

$29.95 / mo
  • 24/7 US-based
  • Home-based device
  • Landline Connection
  • Device cost of $0
  • Wearable fall detection for $10 a month
  • 80 hours of battery backup
  • -
  • Shipping fee of $11.95
  • 12 seconds response time
  • Spouse monitoring fee of $0
  • No GPS Tracking
  • No Caregiver App
  • No Voice Activated
  • Has Button Activated
  • Has Water Resistance
  • Has Speaker & Microphone
  • Has Button Range
  • No Cancellation Fee

Home & Away Ultra

$39.95 / mo
  • 24/7 US-based
  • On-the-go device
  • Cellular Connection
  • Device cost of $0
  • Wearable fall detection for $10 a month
  • -
  • 72 hours
  • Shipping fee of $11.95
  • 12 seconds response time
  • Spouse monitoring fee of $0
  • Has GPS Tracking
  • Has Caregiver App
  • No Voice Activated
  • Has Button Activated
  • Has Water Resistance
  • Has Speaker & Microphone
  • No Button Range
  • No Cancellation Fee
*** Prices true as of July 2022

Provided is the assessment of the system of the Medical Care Alert, the efficacy of its in-depth intricacies and its overall set-up process, as evaluated according to the metrics below.

Medical Care Alert'sMonitoring Center Reliability

Medical Care Alert provides the best medical alert systems and monitoring in the industry, with qualified and trained operators who are available 24/7 to respond to any incidents.

As far as reliability is concerned, they deserve an A+ grade in this category. To come up with this rating, we reviewed the following subcategories:

Location

Medical Care Alert System is a US-Based service provider offered by American Response technologies, Inc. that is based in Michigan. The strategic location provides its customers a 100% assurance or quick response and 24/7 support.

Third-Party Certification

The monitoring system of Medical Care Alert is fully certified by Underwriter Laboratories, which means it complies with global quality standards and meets specific safety guidelines. This indicates the competence of its monitoring center, as well as the EMD/EMT certified operators, to provide the best service to its clientele.

Response Rate

The response rate is the most critical part here because every second matters in an emergency. As evaluated, the response time of Medical Care Alert adds up to 12 seconds, which sets the clients’ mind at rest knowing that trained operators quickly act in response to possible emergencies. The agents are on stand-by status 24/7, which is most reassuring any time an incident occurs.

Multi-lingual

Apart from its nationwide coverage, Medical Care Alert has a multi-lingual feature that allows non-native speakers to avail of their product. They have on-duty Spanish-speaking operators every shift, and even available support for the deaf and hearing-impaired.

Medical Care Alert'sOn-The-Go System

The Home & Away system of the Medical Care Alert deserves an A+, basing on its compactness and manageability. Here are the subcategories we considered:

Water Resistance

Their on-the-go devices feature a 100% water resistant help button pendant, which makes it safe for damp environments.

Battery Life

Their on-the-go system is rechargeable, to which an advisable 4-hour charge is required for its daily charging. A full charge can last up to three days, which indicates its stable functionality for emergencies even when you’re on-the-go. It also has a voice prompt and indicators that reminds you of the battery status of the device.

GPS Location Tracking

Location detection is accomplished through triangulation or triple location detection, which means that the monitoring center uses GPS, Wi-Fi, and a cellular connection to locate a device. This provides more accuracy as it pinpoints your loved one’s precise location.

Fall Detection

Automatic fall detection is available on all systems as offered for an additional $10monthly fee. This is most recommended to have as it can detect if a fall occurs and automatically sends an alert to the monitoring center.

Caregiver App

Medical Care Alert has incorporated a caregivers’ app called “Remote Care 24/7” which is an advantageous feature in monitoring a number of medical cases as a caregiver can directly track the senior through the app.

Medical Care Alert'sHome-Based System Features

Designed to make homes less prone to accidents and safer for our elderly, the Medical Care Alert home-based system is rated with an A, as established on the following measures:

Water Resistance

As accidents commonly happen inside your home, it should be a priority to invest in protection that you can have confidence in. The home-based systems has a “Shower-Safe” feature, so the devices can be used in the shower where most falls are prone to happen.

Range of Protection

The range of protection of the home-based system reaches up to 1,000 feet in any direction, which particularly offers a sense of protection in all areas of your home.

Fall Detection

The most common cause of injuries, both fatal and non-fatal among the elderly are falls. Medical Care Alert offers an optional automatic fall detection feature for an additional $10 a month. This provides the client additional protection and assurance of safety.

Cellular Fee

The in-home cellular system includes connection to AT&T 4G LTE wireless network, at no additional cost. This works if there is no landline phone in the house, or connecting to a landline phone would make the console inaccessible.

Medical Care Alert'sOverall Cost

Lastly, we rated the overall cost of Medical Care Alert with an A because they offer a variety of pricing options according to the customization and device type to fit the clients’ needs.

Monitoring Fees

Monthly monitoring fee starts at $29.95 a month, and they offer a full refund of any unused monitoring fees less return shipping costs once they have used the system for a total of 14 days. For a top-rated medical alert system, their fees are really reasonably priced.

Cancellation Fee

A free trial period of 14 days is offered. If not to their liking, the subscribers can freely cancel their service once they’ve tested the system for at least 14 days.

Spouse Monitoring

You can opt to customize an additional help button for spouse monitoring at $29.95 on top of your basic plan cost, which is reasonable for a useful modification in the service.

Shipping Fee

Medical Care Alert ships for $11.95. However, it offers free shipping if you subscribe to their quarterly, semiannual, and annual payment plans as these options come with complimentary items, including free shipping and a free additional one month to your subscription.

Medical Care Alert'sPlan Details

Home Medical Alert System- Landline

The Home System-landline is a home-based system that requires a landline connection. The monthly subscription for this plan is $29.95 per month with no activation fee. This plan comes with a base unit that has a two-way speaker, has a range of 1000 ft and backup battery life of 80 hours. This also includes a water resistant help button. Fall detection can also be added with a monthly cost of $10.

Medical Care Alert's Home System

Medical Care Alert's Home System

Home Medical Alert System- Cellular

One good thing about having a Home Medical Care Alert system is that you are able to maintain independence while living in the comfort of your own home. If landline is not available, the Home Cellular will protect you anywhere in your home, as it connects to AT&T 4G LTE wireless network. This plan is priced at $34.95 per month. The help button has a 1,000 ft. range from the base unit while the base unit has a backup battery life of 80 hours in case of power outage.

What's included in the Home Medical Care Alert System?

  • Base unit (Landline or Cellular connected)
  • Waterproof wristband or pendant help button
  • FREE lockbox

How Does Medical Care Alert’s Home-based System Work?

Medical Care Alert systems are mainly devised through intricate planning and design to meet the needs of our beloved elderly as they age. It is logical to invest in an emergency protection that gives us the two-fold outcome of having confidence, and for seniors, a sense of independence.

The device benefits the seniors who want added security at home and those who are active in the community through subscribing to any of the offered Medical Care Alert Plans. These systems let older adults instantly connect with the 24/7 call monitoring center at a touch of a button, while the optional fall detection feature ensures immediate help should an accidental fall occur.

How exactly do the systems of Medical Care Alert work?

In case of emergency, you have to press the medical alert button in your wristband or pendant, and it immediately connects you to the 24/7 monitoring center. An EMT/EMD operator will then speak to you over a two-way console, while notifying the people on your emergency notification list that you have initially designated that allows them to get you the help you need more quickly. If you are unable to talk and don’t respond over the call, they will automatically dispatch someone to go to you.

Home and Away Ultra

The Home and Away Ultra is one out of the two On-the-go systems you can choose from Medical Care Alert. This costs $29.95 per month. The plan includes a GPS pendant which has a 2-way speaker and has a battery life of 3 days. The pendant is also water resistant which lets you summon help even if you are in the bath or shower, where serious accidents normally happen.

Medical Care Alert's Home and Away Ultra System

Medical Care Alert's Home and Away Ultra System

Their Easy Voice Prompted Setup Voice feature will also help you in setting this device, this Prompted System provides announcements during set-up, programming, testing, battery test and full system check. They also have a "RemoteCare 24/7" smartphone app that displays the device's location, weather, recent events, and other information.

What's included in the Home and Away Ultra?

  • Help button which could worn as necklace
  • Free smartphone app- RemoteCare 24/7
  • FREE lockbox

Home and Away Duo

Another plan to choose from Medical Care Alert’s On-the-go System is their Home & Away Duo that costs $39.95 per month. This plan provides protection whether you are at home or away from home , hence the name, Home & Away Duo. The GPS device that comes along with this plan is water resistant and can last for approximately 3 days. A two-way speaker is also present on the help buttons so you can talk to the monitoring center when an emergency arises.

Medical Care Alert's Home and Away Duo System

Medical Care Alert's Home and Away Duo System

They also have optional fall detection available. Adding this to the plan will intensify your or your loved ones protection. This uses a patented algorithm to detect falls. And when fall is detected, a monitoring agent will assist you for the needed help

What's included in the Home and Away Duo?

  • GPS device
  • Wristband or pendant help button
  • Free smartphone app- RemoteCare 24/7
  • FREE lockbox

How Does Medical Care Alert’s On-the-Go System Work?

What sets Medical Care Alert apart from other medical alert service providers is that they readily have your data, and they know exactly who to contact to expedite the help you need. They also have an accurate location tracking device, so they know exactly where to go whenever you’re away from home.

When away from home, the user is tracked through a triangular location technology which determines their exact location at the time of the emergency. Their on-the-go devices are designed to get you help anytime you press the help button. A signal is sent to the monitoring system, and you get to immediately speak with an operator to get the help you need.

Operators are highly trained to respond to any emergency to ensure the safety of the client. An added fall detection feature with state-of-the art sensors can also be availed for an affordable cost to detect falls and give you protection from the fatal injuries that an accidental fall can cause.

Monitoring Center

The subscribers can easily have confidence with the advanced medical alert systems offered by Medical Care Alert. They have a state-of-the-art US-based monitoring system based in Northville, Michigan. Their Monitoring Center is UL-certified, which proves that their monitoring center delivers the highest standard of service to its clientele.

All LifeSafety Operators are highly trained to respond to emergencies and they are all EMT/EMD certified professionals who are on stand-by 24/7, all year round. Being fluent in both English and Spanish, they can readily communicate even with the Spanish-speaking US population, and they also have available support for the deaf and hearing-impaired.

On average, the response time is just 12 seconds, which assures you of prompt and fast help.

Why Choose Medical Care Alert?

  • Subscribers can cancel their service at no cost once they’ve tested the system for at least 14 days
  • Bilingual (Spanish and English) EMT/EMD-certified call center operators
  • Monitoring centers are located in the U.S.
  • Help buttons are simple to use and safe for damp environments
  • Medical Care Alert users can take their systems with them anywhere in the United States at no additional cost
  • Free RemoteCare 24/7 smartphone app lets authorized caregivers check the location and device status of HOME & AWAY ULTRA subscribers
  • Automatic fall detection is available on all systems
  • Free PIN-protected key lockbox provided with every annual monitoring plan
  • HOME system users can purchase wireless, wall-mounted help buttons ($29.95 per device)
  • Monitoring fees are locked-in for as long as the customer stays with Medical Care Alert
  • Emergency contacts are instantly notified via text message when their loved one activates the emergency call button

Compare Medical Care Alert with other Medical Alert Companies

About the Authors

JM Guiang

Writer & Researcher

Elder Guide LLC

Inspired by fresh ideas and wise words, JM Guiang, Communications degree-holder, and Elder Guide writer, finds profound joy in writing quality content and insightful articles that redefine seniors' perspective on aging with grace and confidence.

MJ Maglente

Team Lead

Elder Guide LLC

MJ is a holder of Bachelors degree in Accountancy and has been in the industry for more than 5 years now. She is a great believer of "You can do anything you set your mind to" and loves to go beyond her comfort zone. She now leads the team of Elder Guide and works really hard to make things happen.