Windemere at Westover Hills
11106 Christus Hills, San Antonio TX 78251 · (210) 536-0224 · 65.44% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Windemere at Westover Hills is a nursing home in San Antonio, Texas which has a total of 1,585,405 people. Featuring an overall rating of D, this is a subpar facility. Unfortunately, this grade is not too far off the city grade for San Antonio, which is a C. Nevertheless, you still ought to be able to do better We wouldn't blame you if you're ready to stop reading and find another nursing home. However, if you want to learn more about this facility's category grades, short-term care grades are discussed in the next paragraph.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 112 Beds
CCRC :
For profit - Limited Liability company
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Short-term Care Quality
This facility earned a very good grade for short-term care. We gave it a B+ for that category, which is one of our better scores. Our short-term care scores are thought to be most critical for residents in need of rehabilitation services. Rehabilitation generally mandates more highly-skilled nursing services. This includes not just nursing, but also physical and speech therapy, as well as other forms of therapy. One of this nursing home's strengths is physical therapy hours. We found that it offers at least 50% more hours with physical therapists to its residents than most other facilities. The final item we looked at in this area is the number of patients who were able to leave the nursing home and return to the community. We found that it performed as well as just about any nursing home in Texas in this area with 65.1 percent of its residents returning home. At most facilities, fewer than half of their short-stay residents are able to return home.
Facility Inspections
We were also pleasantly surprised to award this facility a relatively favorable inspection score as well. We gave it a B- in this category, which easily topped its overall score. Inspection ratings weigh several factors found on a facility's inspection report. One of the most important criteria we weigh heavily is the number and severity of deficiencies. While this nursing home had a few deficiencies on its report, none were serious based on CMS' scale. A couple minor deficiencies aren't necessarily the end of the world.
Long-term Care Quality
We gave this facility a grade of just D for our long-term care grade. This is not an impressive grade. In a long-term care setting, the nursing home's primary goal is to maintain patients' quality of life and keep them safe. In addition to looking at the quantity of care provided by aids and other staff, we analyzed the number of residents vaccinated against pneumonia. Fortunately, this facility provided the vaccine to 99.462364 percent of its residents, which is a very solid total. Finally, we looked at the facility's number of hospitalizations. Here we found that this place fared radically worse with 5.24 hospitalizations per one thousand long-term resident days. Unfortunately, this statistic is more than double the national average.
Nurse Quality
The final area we scored was nursing. Sadly, it received a lowly F in this category, which is a poor grade. In computing our nursing ratings, we analyze both staffing levels and the training levels of the nurses. This particular nursing home provided 3.6 hours of nursing care per resident per day, which is below average. To pair with its subpar totals in the area of nursing hours per patient, this facility also did not perform as well in the quality-based measures we looked at in computing our nursing scores. We looked at the percent of residents sustaining major falls and pressure ulcers. This place had more pressure ulcers and falls than the average nursing home.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Windemere at Westover Hills Quality Metrics
Minimizes Pressure Ulcers
This indicates the percentage of patients who suffered from a pressure ulcer. Pressure ulcers, which are also called bed sores, are often caused by residents not being moved frequently enough. Better nursing care can reduce the percentage of residents in a nursing home who sustain pressure ulcers.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This datapoint tells you the percentage of long-term care residents which sustained falls leading to major injury. This is one of the statistics we use in calculating our nursing scores.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percentage of residents who suffered from a urinary tract infection. These infections may be linked to poorer hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This tells you the percentage of patients who were given antipsychotic drugs. While antipsychotic medications may be vital to many patients, it is important to confirm these medications are being used appropriately. In some cases, excessive reliance on these medications may suggest that a facility is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This indicates the percent of residents who were prescribed antianxiety medications. Antianxiety medications are given to patients experiencing anxiety and depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This is a measure of the percentage of long-term stay patients who are demonstrating signs of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This is the percentage of patients who received the pneumonia and flu vaccines. High vaccination rates should be demanded by residents.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This metric is a measure of the percentage of long-term stay residents who required more assistance with activities of daily living over time. ADL's include activities such as getting dressed and eating. Some experts argue this is a reliable measure of a patient's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This metric is a measure of the percent of long-term residents who retained mobility levels.
Percentage of Residents
Higher is Better
Hospitalizations
This metric measures the number of hospitalizations per 1,000 days of patient care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This is the number of times residents are rehospitalized per thousand days of short-term patient care. There is typically a correlation between having fewer hospitalizations and a nursing home's quality of short-term rehabilitation.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This metric is a measure of the number of emergency room visits per 1,000 days of short-term patient care. Staying out of the emergency room is one way to gauge short-term care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is the percentage of short-term stay patients who saw functional improvements, such as with activities of daily living. High levels of performance with activities of daily living generally correlates with superior rehabilitation.
Percentage of Resident
Higher is Better