1076 Chambliss Road, Memphis TN 38116 · (901) 396-8470 · 54.43% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Whitehaven Community Living is an average-sized nursing home located in Memphis, Tennessee. We gave this nursing home a B- overall, which is a decent score. This is comparable with the city grade in Memphis, which is a B. This place has a few things working in its favor. One of the major highlights of this facility's report card is its stellar inspection reports, which is addressed in the next paragraph.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 88 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
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February
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April
May
June
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August
September
October
November
December
Facility Inspections
A+
Historical
The primary reason this nursing home received a decent overall grade is its excellent inspections in recent years. We gave it one of our better grades in that area, with an A+. This is a notably better score than the place's overall grade, which was decent but certainly not elite. Our inspection ratings account for a host of factors included in a nursing home's inspection reports. One of the most important criteria we weigh heavily is the quantity and severity of deficiencies. Nursing homes with higher grades in this area tend to have few severe deficiencies. While this facility had a few minor dings on its government inspection report, it had no severe deficiencies. Severe deficiencies are those labeled as categories G, H, I, J, K and L. This means that the inspectors didn't consider any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
B+
Historical
This nursing home also was given a positive long-term care grade. In fact, we awarded them a grade of B+ in this area, which is one of our better. In a long-term care environment, the facility's primary goal is to keep patients healthy and safe. This is different than skilled nursing or short-term care where the goal is to rehabilitate patients. On top of looking at the quantity of care provided by nurses and other staff, we looked at the percentage of residents vaccinated against pneumonia. This nursing home administered the vaccine to 15.625 percent of its residents. This is somewhat less than we anticipated but still a reasonably acceptable percentage. Finally, we looked at the nursing home's number of hospitalizations. While it had 2.24 hospitalizations per one thousand long-term resident days, its risk adjusted statistic was middle of the road due to it having more complex patients.
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Nurse Quality
C
Historical
We also gave this nursing home a decent score in the category of nursing care, with a grade of C. The nursing grade is based on a handful of factors, however, the primary consideration is the number of nurse hours spent with patients. This particular nursing home provided 3.6 hours of nursing care per resident per day. Lastly, our nursing grades also factor in quality-based measures, such as preventing major falls. This facility performed admirably in this area.
Short-term Care Quality
F
Historical
The next category we analyzed was short-term care. It received an F for this category, which is an abysmal score. This is clearly a significant concern. In crafting these short-term care ratings, we analyze the facility's skilled nursing services, such as those performed by registered nurses, respiratory therapists, physical therapists and other types of therapists. The objective is to devise a barometer for sizing up the rehabilitation services of various nursing homes. In this place's case, we found that it provides less physical therapist and registered nurse hours per resident than the average facility. Finally, we considered the number of patients that eventually returned home from this facility. This facility didn't fare well here either. In fact, we found that just 30.4 percent of this facility's residents were able to return home.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Aug 20
Provider:
B-
State:
B
National:
B
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating
Whitehaven Community Living Quality Metrics
Minimizes Pressure Ulcers
This is a measure of the percentage of long-term stay patients which developed pressure ulcers or bed sores. We use this statistic in calculating both nursing and long-term care grades.
Provider
C
9.45%
State
B
7.42%
National
B
7.34%
Percent of Patients with Pressure Ulcers Lower is Better
Minimizes Serious Falls
This indicates the percent of residents that have had a major fall. Falls resulting in major injuries are considered to be a barometer of nursing care at a nursing home. Falls which result in injury are routinely caused by lower quality nursing care.
Provider
A-
1.88%
State
B
3.42%
National
B
3.36%
Percent of Patients with Serious Falls Lower is Better
Minimizes Urinary Tract Infections
This indicates the percentage of patients that sustained a urinary tract infection. These infections could be linked to poorer hygiene.
Provider
A-
1.26%
State
B
3.24%
National
B
2.66%
Percent of Patients with UTIs Lower is Better
Appropriately Uses Anti-Psychotic Medication
This indicates the percent of patients who were prescribed antipsychotic medications. While antipsychotic drugs may be vital to many residents, it is important to confirm these drugs are being used only where medically required. In some cases, excessive reliance on these medications may mean that a nursing home is using these drugs to subdue residents.
Provider
D
24.58%
State
B
14.33%
National
B
14.15%
Percent of Patients Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is the percentage of residents given antianxiety medications. These medications are typically used to treat patients experiencing anxiety or depression.
Provider
B
19.23%
State
C
31.39%
National
B
19.69%
Percent of Patients Lower is Better
Managing Depression Among Residents
This is a measure of the percentage of long-term care residents exhibiting symptoms of depression.
Provider
B
1.35%
State
B+
4.68%
National
B+
5.11%
Percent of Patients Lower is Better
Appropriate Vaccine Usage
This is the percent of patients that received the flu and pneumonia vaccines. High vaccination rates should be the norm at this point.
Provider
F
52.13%
State
B
90.41%
National
B
92.01%
Percent of Patients Higher is Better
Residents Maintain Autonomy
This is the percentage of residents that required additional assistance with activities of daily living over time.
Provider
B-
16.03%
State
B-
16.38%
National
B
14.47%
Percentage of Patients Lower is Better
Ability to Keep Residents Mobile
This tells you the percent of residents who remained mobile levels over time. Retaining mobility can be a good sign for residents' well-being.
Provider
B
16.86%
State
B+
21.06%
National
B
17.10%
Percentage of Residents Higher is Better
Hospitalizations
This metric measures the number of hospitalizations per 1,000 days of patient care.
Provider
B-
1.85
State
B
1.6
National
B
1.70
Hospitalizations per 1,000 resident days Lower is Better
Short-term Care: Rehospitalizations
This is a measure of the number of times residents are rehospitalized per thousand days of short-term patient care. Minimizing rehospitalizations during rehabilitation is important to restoring the physical well-being of residents.
Provider
B
16.86
State
B-
21.06
National
B
17.10
Percentage of Residents Rehospitalized Lower is Better
Short-term Care: ER Visits
This metric tracks the number of emergency room visits per 1,000 days of short-term care. Avoiding medical emergencies is one way to measure the well-being of patients during rehabilitation.