Whisperwood Nursing & Rehabilitation Center
5502 W 4th St, Lubbock TX 79416 · (806) 793-1111 · 84.38% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Whisperwood Nursing & Rehabilitation Center is an average-sized nursing home located in Lubbock, Texas. With a terrible overall grade of F, this facility didn't fare well in our assessment. Fortunately, this nursing home is one of 15 nursing homes in this city so if you aren't impressed, you should have better options. If you aren't deterred by this nursing home's report card, you can continue reading to find out about its category scores. Inspection grades are discussed in the next section.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 114 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
While this nursing home's overall grade was terrible, it fared pretty well in the category of inspections. In fact, we awarded it a grade of B+ for that area, which is one of our better scores. Our inspection grades weigh several factors included in a facility's inspection report. One key criteria we rely on is the number and severity of deficiencies. You generally want to avoid facilities with a bunch of severe deficiencies flagged. Although this nursing home had a few deficiencies on its inspection report, none of them were serious based on CMS' scale. A few minor deficiencies aren't the end of the world.
Long-term Care Quality
We were also surprised to find that this facility earned a reasonably solid long-term care rating this year. We awarded it a grade of B- in this area. For patients in need of a permanent residence as opposed to skilled nursing, long-term care grades are a key measure. After considering the amount of nursing care, we then analyzed the facility's vaccination record. We were optimistic to find that this facility vaccinates 100 percent of its residents for pneumonia. Lastly, we looked at its number of hospitalizations. With 1.85 hospitalizations per 1,000 long-term resident days, this nursing home is not too far off the national average.
Short-term Care Quality
This facility ended up receiving a an abysmal grade in our short-term care area. It was given an F in this area. In the category of short-term care, we seek to evaluate measures of a nursing home's rehabilitation. We assess the nursing home's skilled nursing services, including those performed by registered nurses and physical, occupational and other therapists. With a score this poor for this area, we were not surprised to discover this place was well below average in several staffing areas we looked at. The facility provided significantly fewer registered nurse and physical therapist hours per resident than most other facilities. The last statistic we looked at in this area is the percentage of residents who were able to leave the facility and return to the community. We discovered that just 37.3 percent of this facility's patients were able to return home, which is well below average. The combination of these subpar statistics was damning for this nursing home's short-term care score.
Nurse Quality
The last area we analyzed was nursing. This nursing home was given an abysmal grade of F in that area. Our nursing category analyzes several data points, most of which are tied to levels of nurse staffing. This nursing home provides 3.2 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. In addition to its weak nursing hours, this place also earned poor scores in several of the quality-based measures we looked at in calculating our nursing ratings. We found that a higher percentage of this place's patients experienced falls leading to serious injury. We would argue that many falls could be prevented with better nursing care. This metric contributed to this facility receiving a poor nursing rating.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Whisperwood Nursing & Rehabilitation Center Quality Metrics
Minimizes Pressure Ulcers
This metric is an indication of the percentage of long-term care patients who have new or worsened pressure ulcers . We use this statistic in calculating both nursing and long-term care grades.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This indicates the percentage of patients that suffered from a major fall. Falls leading to serious injuries are considered by many experts to be a measure of the quality of nursing care at a nursing home. Falls are often the result of poor nursing care.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of residents who suffered from a urinary tract infection. These infections are linked to poorer hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This is a measure of the percentage of long-term patients receiving antipsychotic drugs. While antipsychotic drugs play an important role in caring for many residents, it is important to make sure these medications are being used only where medically required. In limited cases, high levels of antipsychotic drug use may mean a facility is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This figure is an indication of the percentage of long-term care patients that were given antianxiety drugs. These drugs are generally prescribed to patients suffering from depression and anxiety.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This datapoint measures the percentage of long-term care patients exhibiting symptoms of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This indicates the percent of patients that received the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is the percent of patients that needed increased assistance with activities of daily living over time. Higher levels of dependence on staff for assistance with activities of daily living may be a sign of decline of a resident's health.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is a measure of the percent of long-term stay patients that remained mobile levels.
Percentage of Residents
Higher is Better
Hospitalizations
Measures the number of hospitalizations per thousand days of patient care. Avoiding hospitalizations is critical to maintaining the physical health of nursing home residents.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
Measures the number of times residents are rehospitalized per thousand days of short-term care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This indicates the number of emergency room visits per 1,000 days of short-term care. There is typically a correlation between keeping patients out of the emergency room and the overall quality of nursing home care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This indicates the percentage of short-term residents that saw functional improvements, such as enhanced ability to perform activities of daily living.
Percentage of Resident
Higher is Better