The Rehabilitation Center at the Palazzo
6246 North 19th Avenue, Phoenix AZ 85015 · (602) 433-6300 · 88.16% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
The Rehabilitation Center at the Palazzo is one of a variety of options to choose from in Phoenix, Arizona. We gave this nursing home an A overall grade, ranking it in the top 20 percent of all facilities in the nation. In our view, this facility ought to be a no brainer for most people. This place's strong report card was highlighted by its short-term care rating, which we will address in the next paragraph.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 60 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Short-term Care Quality
We also found that this facility excelled in our short-term care rating. We awarded them an impressive grade of A+ in this category. In calculating our short-term care grades, we quantify the nursing home's skilled nursing services, including those performed by registered nurses, respiratory therapists, physical therapists and other types of therapists. Our purpose is to devise a measure for comparing the rehabilitation services of different facilities. This nursing home provides more services with physical therapists and registered nurses than most nursing homes we looked at. This is usually a favorable sign. The last measure we assessed in this category is the percentage of patients who ultimately returned home from the facility. We found that it fared as well as just about any facility in Arizona in this area with 66.2 percent of its residents returning home.
Facility Inspections
Turning to our inspection category, this nursing home excelled in that area, which is based on the facility's inspections. In fact, we awarded it a grade of A for that category. These inspection ratings take several factors into consideration, including deficiencies, substantiated complaints and federal fines. You can find more information about each of these issues by reviewing copies of nursing homes' inspection reports. Although this place had some deficiencies on its report, none of them were serious based on CMS' scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
Adding to its strong profile, this nursing home also received a superb long-term care score, with a grade of A. Nursing homes that receive this type of score in long-term care tend to provide consistent 24/7 care to make sure patients are well cared for. On top of assessing the amount of care provided by nurses aids and other staff, we analyzed the percentage of residents vaccinated against pneumonia. This facility gave the vaccine to 100 percent of its patients, which is what we like to see. Pneumonia sadly can be a life threatening illness for nursing home patients so we strongly prefer when a facility does not leave this to chance. Lastly, this place was able to limit hospitalizations. In fact, it had only 0 hospitalizations per 1,000 long-term resident days, which is a remarkably low number.
Nurse Quality
In our final area, this facility also received an excellent nursing grade, with a grade of B+. This completed a very impressive profile. Nursing ratings are heavily correlated with nurse staffing levels. This nursing home provides 3.5 hours of nursing care per resident per day. Lastly, we also looked at certain nursing quality-based metrics in computing our nursing grades. These include minimizing residents' pressure ulcers and major falls. We look at these areas as predictive indicators of the quality of nursing care provided, since better care tends to reduce these problems.
Overall Rating Over Time
Compared to national and state averages across all facilities.
The Rehabilitation Center at the Palazzo Quality Metrics
Minimizes Pressure Ulcers
This is a measure of the percent of long-term residents which developed pressure ulcers . We factor in this statistic in computing both nursing and long-term care grades.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This is the percent of patients that sustained a fall which resulted in severe injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This indicates the percentage of patients that suffered from a urinary tract infection. UTI's are routinely caused by lower quality nursing care. Closer supervision can limit the number of UTI's sustained by residents in a nursing home. Note that this datapoint is affected by by the fact that facilities have varying reporting standards for UTI's.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This indicates the percentage of patients who were given antipsychotic drugs. While antipsychotic drugs may be vital to many patients, it is important to ensure these medications are being used only where medically required. In limited cases, excessive reliance on these medications may mean that a nursing home is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This indicates the percentage of residents given antianxiety medications. These medications are commonly used to treat residents experiencing depression or anxiety.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This tells you the percentage of patients demonstrating depressive symptoms.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This is the percentage of patients that were given the flu and pneumonia vaccines. Higher vaccination rates should be demanded by residents.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This datapoint measures the percent of long-term care patients who required more assistance with activities of daily living over time. Activities of daily living include activities such as moving around and eating. Many argue that this is a reasonable measure of a resident's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is the percent of patients who retained mobility levels over time. Optimizing mobility is often a good sign for residents' well-being.
Percentage of Residents
Higher is Better
Short-term Care: Rehospitalizations
This metric measures the number of times residents are rehospitalized per 1,000 days of short-term patient care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This indicates the number of emergency room visits per thousand days of short-term care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is a measure of the percent of short-term patients who experienced functional improvements.
Percentage of Resident
Higher is Better