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Our Lady of Hope Health Center

  • Nursing Home
  • Assisted Living
  • Memory Care

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: B-minus
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: AFeb 19: AMay 19: AJun 19: AJul 19: AAug 19: ASep 19: AJan 20: BMar 20: BApr 20: BMay 20: BJun 20: BJul 20: BAug 20: BSep 20: COct 20: AJan 21: B+Feb 21: B+Mar 21: A-Apr 21: B+May 21: B+Jun 21: B+Jul 21: B+Aug 21: B+Sep 21: B+Oct 21: B+Nov 21: B+Jan 22: B-Feb 22: BMar 22: BApr 22: B-May 22: B-Jun 22: B-Aug 22: B-Sep 22: B-
See Rating Overview
Our Lady of Hope Health Center's website

13700 North Gayton Road,
Henrico VA 23233

(804) 360-1960

89.2% estimated occupancy 1

Our Lady of Hope Health Center is one of nine nursing homes in Henrico, Virginia. This facility was awarded an overall grade of B-, which is a solid grade. At the end of the day, this facility is a solid choice for quite a few people. One of the better aspects of this facility's profile is its impressive inspection grade, which you can find in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • Is CCRC
  • Has Resident Council
  • Has Family Council
  • Non profit - Corporation
  • Secure Memory Care 
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Occupational Therapy
  • Cardiac Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy


Best Nursing Home in Henrico, Virginia badge

Best Nursing Home in Henrico, Virginia Awards 2019

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
July 1, 2021July 2, 2021July 3, 2021July 4, 2021July 5, 2021July 6, 2021July 7, 2021July 8, 2021July 9, 2021July 10, 2021July 11, 2021July 12, 2021July 13, 2021July 14, 2021July 15, 2021July 16, 2021July 17, 2021July 18, 2021July 19, 2021July 20, 2021July 21, 2021July 22, 2021July 23, 2021July 24, 2021July 25, 2021July 26, 2021July 27, 2021July 28, 2021July 29, 2021July 30, 2021July 31, 2021
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Facility Inspections

Grade: A-minus

This facility earned a solid overall grade as described above, but we really wanted to point out its excellent government inspections in recent years. We awarded them an A- in this category. Perhaps the most significant factor we look at in computing our inspection scores is deficiencies. Deficiencies are found on a facility's recent inspection reports. Places with better grades in this area typically dodged the most severe deficiencies involving things like patient abuse. While this facility had a few minor dings on its inspection report, it had zero severe deficiencies. Severe deficiencies are found in categories G, H, I, J, K and L. This tells you that CMS didn't consider any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: B

This nursing home also was awarded a positive long-term care score. In fact, we awarded them a B in that category, which is one of our better. For prospective patients in need of a permanent place to live rather than rehabilitation, long-term care grades are an important measure. On top of considering the amount of care provided by nurses aids and other staff, we looked at the number of residents vaccinated against pneumonia. This facility administered the vaccine to 89.156624 percent of its residents. This is somewhat lower than we anticipated but still a respectable figure. Clearly, this nursing home is doing something right in this area as it also excelled at keeping its patients out of the hospital. It had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: B-minus

The third area we graded was short-term care, where this nursing home was given a B- in this category. Our short-term care ratings are considered to be most critical for folks in need of rehabilitation from their nursing home. Rehabilitation typically requires higher levels of highly-skilled nursing. This means not merely nursing services, but also physical and occupational therapy, as well as other types of therapy. Unfortunately, it doesn't appear that this nursing home submitted registered nurse or physical therapist staffing data. The final statistic we assessed in this area is the number of residents who were able to leave the facility and return to the community. We discovered that just 6.6 percent of this facility's residents were able to return home, which is actually below average.

Nurse Quality

Grade: D

The final category we analyzed is nursing. We gave this facility a D in nursing, making this the nursing home's least impressive category. The nursing grade is based on a number of factors. The most heavily weighted variable is the amount of time nurses spend with residents. This nursing home averaged a meager 0.3 hours of nursing care per patient per day. This figure is significantly below average. Finally, we also looked at some nursing quality-based metrics in computing our nursing ratings. This nursing home performed well when it comes to avoiding major falls and pressure ulcers.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Our Lady of Hope Health Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Our Lady of Hope Health Center, 8.72% of Patients had Pressure Ulcers

This indicates the percentage of patients who suffered from a pressure ulcer. Pressure ulcers are damage to the skin caused by staying in the same position for too long.

Minimizes Serious Falls

Grade: C

In Our Lady of Hope Health Center, 3.64% of Patients had Serious Falls

This tells you the percentage of residents who suffered from a major fall. Falls resulting in serious injury are considered to be an indicator of nursing care at a nursing home. Major falls are often the result of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: F

In Our Lady of Hope Health Center, 2.55% of Patients had UTIs

This metric tells you the percentage of long-term residents who suffered from UTI's. Although a higher rate of these infections may reflect poorly on a nursing home's cleanliness, it is difficult to compare different nursing homes due to reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: C

In Our Lady of Hope Health Center, 13.56% of Patients use Anti-Psychotic Medication

This indicates the percent of patients prescribed antipsychotic medications. While antipsychotic medications may be helpful for many patients, it is important to ensure these medications are being used appropriately. In some cases, excessive reliance on these medications may suggest that a facility is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Our Lady of Hope Health Center, 20.28% of Patients use Anti-Anxiety Medication

This datapoint is a measure of the percent of long-term patients who were given antianxiety medication. These medications are used to treat patients experiencing depression and anxiety.

Managing Depression Among Residents

Grade: A+

In Our Lady of Hope Health Center, 3.63% of Patients

Measures the percentage of long-term residents who are showing depressive symptoms.

Appropriate Vaccine Usage

Grade: C

In Our Lady of Hope Health Center, 91.12% of Patients

This tells you the percentage of patients that received the flu and pneumonia vaccines. Higher vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: C

In Our Lady of Hope Health Center, 16.48% Percentage of Patients

This datapoint measures the percent of long-term care patients who required more assistance with activities of daily living over time. Activities of daily living include activities such as moving around and bathing.

Ability to Keep Residents Mobile

Grade: A-minus

In Our Lady of Hope Health Center, 21.22% Percentage of Residents

This datapoint is a measure of the percent of long-term patients who were able to retain mobility. Some experts would argue that mobility is important for patients mental and physical health.


Grade: A-plus

In Our Lady of Hope Health Center, 1.29 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per thousand days of patient care. There is typically a correlation between keeping patients out of the hospital and the quality of care.

Short-term Care: Rehospitalizations

Grade: C

In Our Lady of Hope Health Center, 21.22 Percentage of Residents Rehospitalized

This indicates the number of times residents are rehospitalized per thousand days of short-term patient care.

Short-term Care: ER Visits

Grade: B

In Our Lady of Hope Health Center, 11.62 Percentage of Patients

This datapoint measures the number of emergency room visits per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: B-plus

In Our Lady of Hope Health Center, 75.54% Percentage of Resident

This datapoint is a measure of the percentage of short-term stay patients who experienced functional improvements, such as enhanced ability to perform activities of daily living. Many would argue this is a measure of a facility's rehabilitation services.

Scores for Henrico, VA

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of B-minus
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of B
  • Inspection Rating has a grade of B-minus

Looking for more options? Henrico, Virginia has 8 other nursing homes

Nearby Hospitals

  • Henrico Doctors' HospitalAcute Care Hospitals 6.32 miles away1602 Skipwith Road Henrico Virginia 23229Voluntary non-profit - Other(804) 289-4500
  • Bon Secours St Marys HospitalAcute Care Hospitals 8.17 miles away5801 Bremo Rd Richmond Virginia 23226Voluntary non-profit - Church(804) 285-2011
  • Cjw Medical CenterAcute Care Hospitals 11.27 miles away7101 Jahnke Road Richmond Virginia 23235Proprietary(804) 320-3911
  • Bon Secours St Francis Medical CenterAcute Care Hospitals 13.2 miles away13710 St Francis Boulevard Midlothian Virginia 23114Voluntary non-profit - Church(804) 594-7400
  • Bon Secours Memorial Regional Medical CenterAcute Care Hospitals 13.52 miles away8260 Atlee Road Mechanicsville Virginia 23116Voluntary non-profit - Church(804) 764-6000
  • Bon Secours Richmond Community HospitalAcute Care Hospitals 14.65 miles away1500 N. 28th Street Richmond Virginia 23223Voluntary non-profit - Private(804) 225-1700

Nearby Dialysis

  • Three Chopt Dialysis5.43 miles away8813 Three Chopt Rd Henrico Virginia 23229Dialysis Stations: 16 (804) 282-6791
  • Forest Park Dialysis Center5.92 miles away1603 Santa Rosa Rd Ste 100 Henrico Virginia 23229Dialysis Stations: 16 (804) 288-2751
  • Bma - West End6.02 miles away1501 Santa Rosa Rd Henrico Virginia 23229CMS Rating: 3 stars Dialysis Stations: 35 (804) 288-5053
  • Fresenius Kidney Care Laurel Park7.04 miles away4008 East Parham Road Henrico Virginia 23228Dialysis Stations: 13 (804) 553-7880
  • Glenside Dialysis7.05 miles away7001 West Broad Street Suite C Henrico Virginia 23294Dialysis Stations: 21 (804) 755-2368
  • Westhampton Dialysis Center LLC8.64 miles away5320 Patterson Avenue Richmond Virginia 23226Dialysis Stations: 17 (804) 285-3394
  • Davita Midlothian10.56 miles away14281 Midlothian Trnpk Midlothian Virginia 23113CMS Rating: 3 stars Dialysis Stations: 17 (804) 594-3520
  • Davita - Henrico County10.58 miles away5270 Chamberlayne Rd Richmond Virginia 23227Dialysis Stations: 26 (804) 262-8077