Hilltop Care Center
3269 D Street, Hayward CA 94541 · (510) 537-6700 · 98.87% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Reese
Hilltop Care Center is in Hayward, California. We awarded it an overall grade of C, which is a middle of the pack score. Based on our assessment, this nursing home likely wouldn't be a bad choice. One of the best aspects of this facility's profile is its stellar inspection score, which is addressed in the next section.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 71 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
The main reason this ended up being a decent nursing home is that it received an excellent inspection grade. Its inspection grade was far superior to its overall grade. In our inspections category, we gave it a grade of A+. Inspection scores are tied to many items located in the a nursing home's recent inspection reports. Facilities that score well in this category have few deficiencies on their reports. Most importantly, these facilities should not have any severe deficiencies which are associated with endangerment of patients. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Based on this, we still had a generally positive view of this nursing home's inspections.
Nurse Quality
We also awarded this facility a favorable grade in nursing. This facility earned a grade of B in this category, which is one of our better grades. The nursing rating features a variety of factors. The most heavily weighted one is the amount of time nurses spend with patients. This nursing home provides 3.6 hours of nursing care per resident per day. Lastly, we also looked at a few quality-based metrics in determining our nursing grades. This place excelled in these areas, with excellent scores for minimizing its residents' pressure ulcers and major falls. These areas are generally reliable indicators of the quality of nursing care a facility provides.
Short-term Care Quality
Unfortunately, this facility received an F for its short-term care score. Short-term care scores are vital for residents requiring rehabilitation. Rehabilitation generally mandates more skilled nursing services. Skilled nursing includes a wide spectrum of nursing services, ranging from registered nurses to physical and respiratory therapists, as well as other forms of therapy. With a grade this poor for this area, we weren't shocked to find this place was below average in the two key staffing figures we looked at. The facility supplied substantially fewer physical therapist and registered nurse hours per resident than most nursing homes. Lastly, we assessed the percentage of residents who were able to return to the community from this facility. This wasn't a strength for this facility. We found that just 42.2 percent of this nursing home's residents returned home. At most nursing homes, around half of their residents are able to return home so this is well below average.
Long-term Care Quality
The final area we scored is long-term care, which is this nursing home's weakest area. Unfortunately, we gave it an F in this area, which is certainly very concerning. When facilities receive this type of grade in this category it is typically a bad sign for patient care and it may indicate that the nursing home is not as well-staffed with nurses and aids. Once we looked at the volume of care provided by nurses aids and other staff, we then looked at the nursing home's vaccination statistics. We were concerned by the fact that this nursing home vaccinated just 83.85651 percent of its residents for pneumonia. Surprisingly, this facility was actually decent at keeping its residents out of the hospital. Indeed, it had just 0.93 hospitalizations per 1,000 long-term resident days. This is its best feature in this category.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Hilltop Care Center Quality Metrics
Minimizes Pressure Ulcers
This metric tells you the percentage of long-term residents that are suffering from pressure ulcers or bed sores. We factor in this statistic in computing our nursing grades.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This metric is an indication of the percentage of long-term patients who have suffered a fall resulting in major injury. Falls can happen for a variety of reasons, but high rates of major falls may be an indication of poor nursing care.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of residents who sustained a urinary tract infection. These infections may be linked to poor hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This is the percent of patients given antipsychotic medications. These medications are used for several medical conditions, such as cognitive disorders.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This statistic indicates the percent of long-term patients that were prescribed antianxiety medication. These medications are commonly given to patients suffering from anxiety and depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This is the percentage of patients exhibiting depressive symptoms. Increased levels of depression may be a sign worse patient care.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This is the percentage of patients that were administered the flu and pneumonia vaccines. High vaccination rates should be standard at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is the percentage of residents who required additional assistance with activities of daily living over time. High levels of needing for assistance with activities of daily living could indicate deterioration of a patient's health.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This metric measures the percentage of long-term stay patients who were able to retain mobility. Some believe that the ability to move around is important for residents' physical and mental health.
Percentage of Residents
Higher is Better
Hospitalizations
This is the number of hospitalizations per 1,000 days of patient care. There is generally a correlation between reduced hospitalizations and the overall quality of long-term care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This metric is a measure of the number of rehospitalizations per thousand days of short-term patient care. Avoiding the hospital during rehabilitation is critical to restoring the health of residents.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This tells you the number of emergency room visits per thousand days of short-term care. There is usually a correlation between reduced emergency room visits and the quality of nursing home care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This metric measures the percent of short-term stay patients who saw functional improvements.
Percentage of Resident
Higher is Better