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The Bay at Highlands Health and Rehabilitation Center

  • Nursing Home
  • Independent Living
  • Memory Care

Updated Jun 1, 2022 by Nick Lata

Historical Rating
Grade: F
Oct 18: B+Nov 18: B+Dec 18: B+Jan 19: BFeb 19: BMay 19: B-Jun 19: B-Jul 19: CAug 19: CSep 19: CJan 20: CMar 20: CApr 20: DMay 20: DJun 20: DJul 20: DAug 20: DSep 20: DOct 20: DJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: FNov 21: FJan 22: FFeb 22: FMar 22: FApr 22: FMay 22: FJun 22: F
See Rating Overview
The Bay at Highlands Health and Rehabilitation Center's website

3549 Norriswood,
Memphis TN 38111

(901) 325-7820

74.44% estimated occupancy 1

Note: The Bay at Highlands Health and Rehabilitation Center has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

The Bay at Highlands Health and Rehabilitation Center is in Memphis, Tennessee. This city is among the most densely populated metropolitan areas in the nation with has 697,385 people. We gave this facility a bottom of the barrel overall score based on the data we looked at. We found this to be one of the bottom three nursing homes in Memphis based on the data we assessed. With so many other nursing homes in the city, you may simply want to look elsewhere. More information on this facility's category grades may be found below. Its best category was inspections, which is discussed in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Home Making
  • Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Bariatric Care
  • Optometry
  • Colostomy Care
  • Aquatic Therapy

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Facility Inspections

Grade: B-minus

While this facility's overall grade was as bad as it gets, it actually didn't perform terribly in the area of inspections. In fact, we awarded it a B- for that category, which is one of our better scores. Our inspection scores weigh a host of factors included in a facility's inspection reports. One key criteria we look at is the number and severity of deficiencies. This particular nursing home received 5 deficiencies on its inspection report. We are also concerned by the fact that this facility was flagged by CMS for possible abuse or neglect. We prefer to avoid facilities with this designation. Please do your best to find an alternative nursing home.

Nurse Quality

Grade: F

In addition, we gave this facility an F in the area of nursing care. Our nursing rating is mostly based on a nursing home's level of nurse staffing. This nursing home provided only 0.3 hours of nursing care per patient daily. This is not a very impressive figure. Finally, we also assessed some nursing quality measures in computing our nursing scores. This facility fared well in terms of minimizing its residents' major falls and pressure ulcers.

Long-term Care Quality

Grade: F

The third category we looked at was long-term care. This facility's was given an abysmal long-term care grade where it was given a lowly F. When nursing homes receive this type of grade in long-term care it is a bad sign for resident care and it may indicate that the facility is not as well-staffed with nurses and aids. Once we assessed the volume of care provided by nurses, we next considered the facility's vaccination record. Candidly, we were a bit concerned this nursing home vaccinated only 32.210526 percent of its residents for pneumonia. To our surprise, this facility was actually decent at keeping its patients out of the hospital. Indeed, it had only 0.01 hospitalizations per one thousand long-term resident days. This was its best feature in this category.

Short-term Care Quality

Grade: F

The next category we graded was short-term care. We gave it an F in this category, which is a poor score. In computing our short-term care grades, we analyze the facility's skilled nursing services, including those performed by registered nurses, occupational therapists, physical therapists and other types of skilled professionals. The objective is to formulate a measure for sizing up the rehabilitation services of various facilities. Based on its grade in this area, we were not surprised to find that this nursing home was well below average in terms of its quantity of registered nurse and physical therapy hours provided to its residents based on the figures we looked at. Honestly, this was what we expected to find. Lastly, we assessed the percentage of patients that were able to return home from this nursing home. This nursing home didn't fare well here either. In fact, we found that just 3.5 percent of this facility's residents were able to return home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

The Bay at Highlands Health and Rehabilitation Center Quality Metrics

Minimizes Pressure Ulcers

Grade: F

In The Bay at Highlands Health and Rehabilitation Center, 9.06% of Patients had Pressure Ulcers

This datapoint measures the percent of long-term stay residents which suffered from new or worsened pressure ulcers. We have found that pressure ulcers are a solid measure of quality of care.

Minimizes Serious Falls

Grade: A-plus

In The Bay at Highlands Health and Rehabilitation Center, 3.4% of Patients had Serious Falls

This tells you the percent of residents that have had a major fall. Falls leading to serious injuries are routinely associated with lower levels of patient supervision. Better nursing protocols can reduce the number of major falls sustained by residents in a nursing home.

Minimizes Urinary Tract Infections

Grade: B-plus

In The Bay at Highlands Health and Rehabilitation Center, 3.28% of Patients had UTIs

This is the percent of patients who have had a urinary tract infection. These infections could be linked to inadequate hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In The Bay at Highlands Health and Rehabilitation Center, 15.49% of Patients use Anti-Psychotic Medication

This indicates the percentage of patients who were given antipsychotic drugs. Antipsychotic medications are prescribed to patients for many conditions, including Alzheimer's or other dementias. Sadly, in limited situations, increased usage of these drugs may suggest that a facility is using these medications to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B-minus

In The Bay at Highlands Health and Rehabilitation Center, 29.7% of Patients use Anti-Anxiety Medication

This metric is an indication of the percentage of long-term patients who are prescribed antianxiety drugs. These drugs are commonly used to treat patients suffering from anxiety or depression.

Managing Depression Among Residents

Grade: A+

In The Bay at Highlands Health and Rehabilitation Center, 8.67% of Patients

This tells you the percent of residents showing symptoms of depression. High rates of depression could be a sign worse patient care.

Appropriate Vaccine Usage

Grade: F

In The Bay at Highlands Health and Rehabilitation Center, 89.63% of Patients

This datapoint is a measure of the percent of long-term stay residents who have received the flu and pneumonia vaccines. Respiratory viruses can be deadly for nursing home patients, making these vaccines critical to patient safety.

Residents Maintain Autonomy

Grade: D

In The Bay at Highlands Health and Rehabilitation Center, 16.71% Percentage of Patients

This indicates the percent of patients who needed additional assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-plus

In The Bay at Highlands Health and Rehabilitation Center, 26.22% Percentage of Residents

This metric tracks the percentage of long-term care patients that remained mobile levels. Many argue that mobility is important for patients mental and physical well-being.

Hospitalizations

Grade: B-plus

In The Bay at Highlands Health and Rehabilitation Center, 1.21 Hospitalizations per 1,000 resident days

This metric measures the number of times residents are hospitalized per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: F

In The Bay at Highlands Health and Rehabilitation Center, 26.22 Percentage of Residents Rehospitalized

This datapoint is a measure of the number of rehospitalizations per thousand days of short-term patient care. Minimizing rehospitalizations during rehabilitation is key to restoring the health of residents.

Short-term Care: ER Visits

Grade: A-plus

In The Bay at Highlands Health and Rehabilitation Center, 11.37 Percentage of Patients

This is a measure of the number of times residents are sent to the emergency room per 1,000 days of short-term patient care. Staying out of the emergency room is one way to gauge short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In The Bay at Highlands Health and Rehabilitation Center, 72.9% Percentage of Resident

This tells you the percentage of short-term stay patients that saw functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Memphis, TN

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of B
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B-plus

Looking for more options? Memphis, Tennessee has 20 other nursing homes

Nearby Hospitals

  • Delta Medical CenterAcute Care Hospitals 3.73 miles away3000 Getwell Rd Memphis Tennessee 38118Proprietary(901) 369-8100
  • Methodist Healthcare Memphis HospitalsAcute Care Hospitals 4.41 miles away1265 Union Ave Suite 700 Memphis Tennessee 38104Voluntary non-profit - Church(901) 516-8274
  • St Francis HospitalAcute Care Hospitals 4.7 miles away5959 Park Ave Memphis Tennessee 38119Proprietary(901) 765-1000
  • Baptist Memorial HospitalAcute Care Hospitals 4.73 miles away6019 Walnut Grove Road Memphis Tennessee 38120Voluntary non-profit - Private(901) 226-5000
  • Memphis Mental Health InstitutePsychiatric 5.06 miles away951 Court Avenue Memphis Tennessee 38103Government - Local(901) 577-1800
  • Regional One HealthAcute Care Hospitals 5.17 miles away877 Jefferson Avenue Memphis Tennessee 38103Government - Hospital District or Authority(901) 545-7928
  • Saint Francis Bartlett Medical CenterAcute Care Hospitals 10 miles away2986 Kate Bond Rd Memphis Tennessee 38133Proprietary(901) 820-7050
  • Crestwyn Behavioral HealthPsychiatric 12.37 miles away9485 Crestwyn Hills Cove Memphis Tennessee 38125Proprietary(901) 457-5667

Nearby Dialysis

  • Satellite Healthcare Chickasaw Gardens, LLC1.39 miles away2980 Poplar Ave Suite 102 Memphis Tennessee 38111Dialysis Stations: 25 (901) 531-8850
  • Memphis Midtown Dialysis1.98 miles away3430 Summer Ave Memphis Tennessee 38122Dialysis Stations: 24 (901) 454-0815
  • Cahaba Dialysis, LLC2.45 miles away2926 Lamar Ave Suite 101 Memphis Tennessee 38114Dialysis Stations: 17 (901) 743-6507
  • Fmc Memphis Midtown2.63 miles away2225 Union Avenue Suite 200 Memphis Tennessee 38104CMS Rating: 4 stars Dialysis Stations: 29 (901) 725-7586
  • Fmc Summer2.73 miles away4569 Summer Ave Suite 102 Memphis Tennessee 38122Dialysis Stations: 15 (901) 767-0118
  • Bio-Medical Applictions of Tennessee Inc2.83 miles away4601 Quince Road Memphis Tennessee 38117Dialysis Stations: 19 (901) 767-0223
  • Davita Memphis Downtown2.92 miles away2076 Union Avenue Memphis Tennessee 38104CMS Rating: 3 stars Dialysis Stations: 28 (901) 725-1169
  • Davita Memphis Southeast3.68 miles away1805 Moriah Woods Blvd Suite 101 Memphis Tennessee 38117CMS Rating: 2 stars Dialysis Stations: 24 (901) 685-3192