Highlands of Memphis Health & Rehab is a large nursing home in Memphis, Tennessee. Featuring an overall grade of D, this is a relatively poor nursing home. We ranked this as one of the bottom three facilities in Memphis. With countless other nursing homes in the city, you should be able to do better. Despite all this, one of the few highlights of this nursing home's report card is its strong inspection reports. You can continue reading to learn more about inspections and other category scores

Additional Details:

Accepts Medicare 1 : TrueA checkmark indicating true.

Accepts Medicaid 1 : 180 Beds TrueA checkmark indicating true.

CCRC : FalseUsed to indicate false.

For profit - Limited Liability company

Resident Council: TrueA checkmark indicating true.

Family Council: FalseUsed to indicate false.

Medical Staff Hours Per Patient (2019)

Less:
More:
October
October 1, 2019October 2, 2019October 3, 2019October 4, 2019October 5, 2019October 6, 2019October 7, 2019October 8, 2019October 9, 2019October 10, 2019October 11, 2019October 12, 2019October 13, 2019October 14, 2019October 15, 2019October 16, 2019October 17, 2019October 18, 2019October 19, 2019October 20, 2019October 21, 2019October 22, 2019October 23, 2019October 24, 2019October 25, 2019October 26, 2019October 27, 2019October 28, 2019October 29, 2019October 30, 2019October 31, 2019
November
November 1, 2019November 2, 2019November 3, 2019November 4, 2019November 5, 2019November 6, 2019November 7, 2019November 8, 2019November 9, 2019November 10, 2019November 11, 2019November 12, 2019November 13, 2019November 14, 2019November 15, 2019November 16, 2019November 17, 2019November 18, 2019November 19, 2019November 20, 2019November 21, 2019November 22, 2019November 23, 2019November 24, 2019November 25, 2019November 26, 2019November 27, 2019November 28, 2019November 29, 2019November 30, 2019
December
December 1, 2019December 2, 2019December 3, 2019December 4, 2019December 5, 2019December 6, 2019December 7, 2019December 8, 2019December 9, 2019December 10, 2019December 11, 2019December 12, 2019December 13, 2019December 14, 2019December 15, 2019December 16, 2019December 17, 2019December 18, 2019December 19, 2019December 20, 2019December 21, 2019December 22, 2019December 23, 2019December 24, 2019December 25, 2019December 26, 2019December 27, 2019December 28, 2019December 29, 2019December 30, 2019December 31, 2019

Facility Inspections

A-
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: B-Feb 19: B-May 19: B+Jun 19: B+Jul 19: B+Aug 19: B+Sep 19: B+Jan 20: A-Mar 20: A-Apr 20: A-May 20: A-Jun 20: A-Jul 20: A-Aug 20: A-
Historical

While we were not high on this facility overall, we awarded it an A- for our inspections rating. This score is far more impressive than the nursing home's overall score. Our inspection grades weigh several factors found on a facility's inspection report. One key criteria we weigh heavily is the quantity and severity of deficiencies. You generally want to avoid facilities with a bunch of severe deficiencies flagged. This particular nursing home received 5 deficiencies on its inspection report. Overall, this is still a solid inspection report, but we'd always recommend looking into any deficiencies you find troubling.

Nurse Quality

C
Oct 18: ANov 18: ADec 18: AJan 19: A-Feb 19: A-May 19: B+Jun 19: B+Jul 19: B+Aug 19: B+Sep 19: B+Jan 20: B+Mar 20: B+Apr 20: CMay 20: CJun 20: CJul 20: CAug 20: C
Historical

We also ended up giving this facility a fairly respectable grade in the area of nursing, where it received a grade of C. Nursing scores are primarily based on the facility's nurse staffing. This place provided just 2.9 hours of nursing care per patient daily. This is a low total compared to most other facilities. Lastly, our nursing scores also consider quality-based assessments, such as avoiding major falls. Despite not having the most impressive total nursing hours per resident, this place performed admirably in the area of preventing major falls. This is usually a good indicator that a nursing home has quality controls in place. Some falls can be avoided if a nursing home provides enough nurses to assist its residents.

Short-term Care Quality

D
Oct 18: A-Nov 18: A-Dec 18: A-Jan 19: A-Feb 19: A-May 19: A-Jun 19: A-Jul 19: BAug 19: BSep 19: BJan 20: B-Mar 20: B-Apr 20: DMay 20: DJun 20: DJul 20: DAug 20: D
Historical

Moving on to the area of short-term care, this facility was awarded just a D in this area. Our short-term care grade is commonly used to score a facility's performance with rehabilitation To offer quality rehabilitation services, facilities generally need to offer higher levels of skilled nursing. Skilled nursing includes registered nurses, physical therapists, respiratory therapists and other licensed professionals. With a score in this range for this category, we weren't shocked to find this nursing home was well below average in many staffing figures we assess. The facility provided significantly fewer physical therapist and registered nurse hours per patient than most other nursing homes. The last item we considered in this category is the percentage of residents who who were able to eventually return home from the facility. This facility struggled quite a bit in this area as well, with just 40.5 percent of its patients returning home. This was quite a bit below average.

Long-term Care Quality

F
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: DMar 20: DApr 20: FMay 20: FJun 20: FJul 20: FAug 20: F
Historical

The last category we scored was long-term care. This facility was given a bottom of the barrel grade of F in that category. Facilities that receive this kind of grade in long-term care likely don't provide the kind of consistent 24/7 care that some other facilities provide. After looking at the quantity of care provided by aids and other staff, we turned to the nursing home's vaccination records. We were somewhat surprised to discover that this nursing home vaccinated only 60.589317 percent of its patients against pneumonia. Unfortunately, this place's hospitalization rate was also a cause for concern. We found that this nursing home had 2.05 hospitalizations per one thousand long-term resident days, which is an alarming rate.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
D
State:
B
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Highlands of Memphis Health & Rehab Quality Metrics

Minimizes Pressure Ulcers

This is the percent of residents that sustained a pressure ulcer. Pressure ulcers are skin damage caused by remaining in the same position for too long.

Provider
C
9.74%
State
B
7.42%
National
B
7.33%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This tells you the percent of residents who sustained a major fall. Falls leading to severe injuries are considered by many experts to be a measure of the quality of nursing care at a nursing home. Major falls leading to injury are routinely caused by poor nursing care.

Provider
A+
0%
State
B
3.42%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This is the percentage of residents who suffered from a urinary tract infection. These infections are associated with poorer hygiene.

Provider
A
0.56%
State
B
3.24%
National
B
2.65%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This tells you the percentage of patients who were given antipsychotic drugs. These medications may be used to treat several medical conditions, such as cognitive disorders.

Provider
B
13.62%
State
B
14.33%
National
B
14.18%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This is the percentage of patients prescribed antianxiety medications. These medications are commonly given to patients experiencing anxiety or depression.

Provider
B+
16.47%
State
C
31.39%
National
B
19.67%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This tells you the percent of residents exhibiting signs of depression.

Provider
A-
0.41%
State
B+
4.68%
National
B+
5.09%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

This datapoint is a measure of the percentage of long-term stay residents that received the pneumonia and flu vaccines. Respiratory viruses can be deadly for seniors, making these types of vaccines critical to patient care.

Provider
F
72.02%
State
B
90.41%
National
B
92.04%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

This is a measure of the percentage of long-term care residents who required additional assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and continence.

Provider
C
19.76%
State
B-
16.38%
National
B
14.47%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

This tells you the percent of residents who maintained mobility over time. Optimizing mobility can be a good sign for residents' health.

Provider
A+
26.48%
State
B+
21.06%
National
B
17.09%

Percentage of Residents
Higher is Better

Hospitalizations

Measures the number of hospitalizations per 1,000 days of patient care. Minimizing hospitalizations is critical to preserving the physical well-being of nursing home residents.

Provider
B-
1.78
State
B
1.6
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This indicates the number of times residents are rehospitalized per thousand days of short-term care.

Provider
F
26.48
State
B-
21.06
National
B
17.09

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is a correlation between fewer emergency room visits and the overall quality of nursing home care.

Provider
A
5.85
State
B
10.12
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This metric is a measure of the percent of short-term stay residents who saw functional improvements, such as with activities of daily living. Some experts would argue this is a reliable measure of rehabilitation performance.

Provider
D
57.74%
State
B-
66.74%
National
B
68.04%

Percentage of Resident
Higher is Better

Nearby Hospitals

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(901) 369-8100
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Saint Francis Bartlett Medical Center 10 mi
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Crestwyn Behavioral Health 12.37 mi
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Nearby Dialysis

Satellite Healthcare Chickasaw Gardens, LLC 1.39 mi
Dialysis Stations: 25
2980 Poplar Ave Suite 102 Memphis Tennessee 38111
(901) 531-8850
Memphis Midtown Dialysis 1.98 mi
Dialysis Stations: 24
3430 Summer Ave Memphis Tennessee 38122
(901) 454-0815
Cahaba Dialysis, LLC 2.45 mi
Dialysis Stations: 17
2926 Lamar Ave Suite 101 Memphis Tennessee 38114
(901) 743-6507
Fmc Memphis Midtown 2.63 mi
CMS Rating: 4 stars
Dialysis Stations: 29
2225 Union Avenue Suite 200 Memphis Tennessee 38104
(901) 725-7586
Fmc Summer 2.73 mi
Dialysis Stations: 15
4569 Summer Ave Suite 102 Memphis Tennessee 38122
(901) 767-0118
Bio-Medical Applictions of Tennessee Inc 2.83 mi
Dialysis Stations: 19
4601 Quince Road Memphis Tennessee 38117
(901) 767-0223
Davita Memphis Downtown 2.92 mi
CMS Rating: 3 stars
Dialysis Stations: 28
2076 Union Avenue Memphis Tennessee 38104
(901) 725-1169
Davita Memphis Southeast 3.68 mi
CMS Rating: 2 stars
Dialysis Stations: 24
1805 Moriah Woods Blvd Suite 101 Memphis Tennessee 38117
(901) 685-3192