Highland Palms Healthcare Center: Nursing Home OverviewSkip to content

Highland Palms Healthcare Center

  • Nursing Home

Updated Nov 1, 2023 by Nick Reese

Historical Rating
Grade: D
Oct 18: CNov 18: CDec 18: CJan 19: DFeb 19: DMar 19: CApr 19: DMay 19: CJun 19: CJul 19: CAug 19: CSep 19: CJan 20: CMar 20: CApr 20: CMay 20: B-Jun 20: B-Jul 20: CAug 20: CSep 20: COct 20: B-Nov 20: B-Jan 21: BFeb 21: BMar 21: BApr 21: BMay 21: BJun 21: B-Jul 21: B-Aug 21: B-Sep 21: B-Oct 21: B-Nov 21: B-Jan 22: B-Feb 22: B-Mar 22: B-Apr 22: CMay 22: CJun 22: CAug 22: CSep 22: COct 22: DNov 22: DJan 23: CFeb 23: CMar 23: CApr 23: DJun 23: DJul 23: CAug 23: CSep 23: COct 23: DNov 23: D
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Highland Palms Healthcare Center's website

7534 Palm Avenue,
Highland CA 92346

(909) 862-0611

93.53% estimated occupancy 1

Highland Palms Healthcare Center is a facility located in Highland, California, which has a total of 54,923 people. This is a well below average facility, with an overall grade of D. Based on our analysis, this place likely isn't the best fit for most people. If you aren't deterred by this facility's report card, you can continue reading to find out about its category grades. Inspection reports are discussed in the next paragraph.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab

Specialized Services

  • Medication Management
  • Dialysis Transportation
  • Speech Therapy
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Mental Health
  • Diabetes Management
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • X-Ray
  • Colostomy Care

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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January
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Facility Inspections

Grade: A-minus

While we were fairly low on this facility overall, we awarded it a grade of A- for our inspections rating. This score is far more impressive than the nursing home's overall score. We take several aspects of a facility's inspection report into consideration in calculating these inspection ratings. One key factor is health deficiencies. It should be noted that the severity of deficiencies is arguably more meaningful than the number of deficiencies, as some of these can be quite minor. Amazingly, this was one of the few nursing homes in the country that had no deficiencies whatsoever on its inspection report. This is very impressive. Not having any deficiencies proved to be this facility's best achievement.

Short-term Care Quality

Grade: B-minus

We also gave this nursing home a middle of the road grade in the category of short-term care, where it received a grade of B-. In calculating these short-term care scores, we assess the facility's skilled nursing services, including those performed by registered nurses, speech therapists, physical therapists and other types of therapists. The purpose is to devise a measure for sizing up the rehabilitation services of different facilities. Unfortunately, we found that this place provided fewer physical therapist and registered nurse hours per resident than most other nursing homes. Finally, we considered the number of patients that were able to return home from this facility. We found that 5.4 percent of this facility's patients were able to return home. This figure was well below average.

Nurse Quality

Grade: F

We also wanted to point out that this nursing home received an F for its nursing grade. Nursing ratings are heavily correlated with levels of nurse staffing. This facility averaged only 0.4 hours of nursing care per patient on a daily basis. Lastly, we also assessed some nursing quality-based metrics in calculating our nursing ratings. This place fared well in terms of avoiding pressure ulcers and major falls.

Long-term Care Quality

Grade: F

The final area we analyzed was long-term care. This nursing home was given a very poor grade of F in this area. In a long-term care environment, the nursing home's primary goal is to keep patients healthy and safe. This is different than skilled nursing or short-term care where the goal is to rehabilitate residents. In addition to assessing the amount of care provided by nurses and other staff, we looked at the percentage of residents vaccinated against pneumonia. This facility vaccinated 100 percent of its residents, which is better than the vast majority of nursing homes. To our surprise, this facility was able to limit hospitalizations. With just 0.01 hospitalizations per one thousand long-term resident days, this nursing home had less hospitalizations than the average nursing home. Unfortunately, some of its other scores in this category weren't as favorable as these.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Highland Palms Healthcare Center Quality Metrics

Minimizes Pressure Ulcers

Grade: F

In Highland Palms Healthcare Center, 28.57% of Patients had Pressure Ulcers

This tells you the percent of residents who have had a pressure ulcer. Pressure ulcers, which are also referred to as bed sores, are often the result of patients staying in one position for too long. Better nursing care limits the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: A

In Highland Palms Healthcare Center, 1.42% of Patients had Serious Falls

This metric indicates the percent of long-term patients which experienced falls which resulted in major injury. Falls can happen for a variety of reasons, but high rates of major falls could be an indicator of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: B-plus

In Highland Palms Healthcare Center, 0.85% of Patients had UTIs

This is the percentage of residents that sustained a urinary tract infection. These infections may be linked to poorer hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: A-plus

In Highland Palms Healthcare Center, 3.96% of Patients use Anti-Psychotic Medication

This is the percent of patients prescribed antipsychotic medications. While antipsychotic medications may be vital to many patients, it is important to ensure these drugs are being used only where medically required. In limited cases, excessive reliance on these medications may indicate that a facility is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Highland Palms Healthcare Center, 6.22% of Patients use Anti-Anxiety Medication

This datapoint measures the percentage of long-term care residents which are administered antianxiety drugs. These medications are given to patients suffering from anxiety and depression.

Managing Depression Among Residents

Grade: B

In Highland Palms Healthcare Center, 3.2% of Patients

This is a measure of the percentage of long-term patients who are showing symptoms of depression. Many in the industry would argue that this is a reliable measure of patient quality of care.

Appropriate Vaccine Usage

Grade: A-minus

In Highland Palms Healthcare Center, 99.06% of Patients

This is the percentage of residents who received the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: B-plus

In Highland Palms Healthcare Center, 12.66% of Patients

This metric measures the percentage of long-term patients that required increased assistance with activities of daily living over time. ADL's include activities such as getting dressed and bathing.

Ability to Keep Residents Mobile

Grade: B-minus

In Highland Palms Healthcare Center, 12.73% of Residents

This indicates the percent of patients who maintained mobility over time. Preserving mobility is often a good sign for residents' health.

Hospitalizations

Grade: A

In Highland Palms Healthcare Center, 0.01 Hospitalizations per 1,000 resident days

This metric measures the number of hospitalizations per 1,000 days of patient care. Minimizing hospitalizations is critical to maintaining the physical health of patients.

Short-term Care: Rehospitalizations

Grade: B-plus

In Highland Palms Healthcare Center, 12.73% of Residents Rehospitalized

This indicates the number of rehospitalizations per thousand days of short-term patient care. There is typically a correlation between keeping patients out of the hospital and a nursing home's quality of short-term rehabilitation.

Short-term Care: ER Visits

Grade: C

In Highland Palms Healthcare Center, 15.67% of Patients

This indicates the number of emergency room visits per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Highland Palms Healthcare Center, 89.17% of Resident

This is a measure of the percent of short-term care patients who experienced functional improvements.

Nearby Hospitals

  • St Bernardine Medical CenterAcute Care Hospitals 4.21 miles away2101 N Waterman Ave San Bernardino California 92404Voluntary non-profit - Private(909) 883-8711
  • Redlands Community HospitalAcute Care Hospitals 5.43 miles away350 Terracina Blvd Redlands California 92373Voluntary non-profit - Private(909) 335-5500
  • Loma Linda University Medical CenterAcute Care Hospitals 5.49 miles away11234 Anderson St Loma Linda California 92354Voluntary non-profit - Private(909) 558-4000
  • Community Hospital of San BernardinoAcute Care Hospitals 6.6 miles away1805 Medical Center Drive San Bernardino California 92411Voluntary non-profit - Private(909) 887-6333
  • Arrowhead Regional Medical CenterAcute Care Hospitals 8.72 miles away400 North Pepper Avenue Colton California 92324Government - Local(909) 580-1000
  • Mountains Community HospitalCritical Access Hospitals 10.51 miles away29101 Hospital Road Lake Arrowhead California 92352Government - Hospital District or Authority(909) 336-3651
  • Kaiser Foundation Hospital FontanaAcute Care Hospitals 13.15 miles away9961 Sierra Ave Fontana California 92335Voluntary non-profit - Private(909) 427-5500
  • Riverside Community HospitalAcute Care Hospitals 13.69 miles away4445 Magnolia Avenue Riverside California 92501Proprietary(951) 788-3000

Nearby Dialysis

  • Davita-Highland Ranch Dialysis Center2.06 miles away7223 Church Street, Suite a-14 Highland California 92346CMS Rating: 2 stars Dialysis Stations: 20 (909) 862-9670
  • Fmc-Rai-Indiana Court-Redlands3.37 miles away1210 Indiana Court Redlands California 92374CMS Rating: 4 stars Dialysis Stations: 18 (909) 792-8880
  • Fmc-Rai-North Waterman-San Bernardino4.1 miles away1500 N. Waterman Avenue. Suite A San Bernardino California 92404CMS Rating: 4 stars Dialysis Stations: 32 (909) 381-1591
  • Davita-Citrus Valley Dialysis4.45 miles away894 Hardt Street San Bernardino California 92408CMS Rating: 4 stars Dialysis Stations: 20 (909) 388-6608
  • Fmc-San Bernardino4.61 miles away636 E. Brier Drive, Suite 150 San Bernardino California 92408CMS Rating: 4 stars Dialysis Stations: 21 (909) 890-9508
  • Fmc-Loma Linda5.5 miles away269 E. Caroline Street, Suite A San Bernardino California 92408CMS Rating: 3 stars Dialysis Stations: 24 (909) 514-1008
  • Loma Linda University Children's Hospital Pediatric Chronic Dialysis5.58 miles awayChildrens Hospital 11234 Anderson St., Rm. 4219 Loma Linda California 92354Dialysis Stations: 5 (909) 558-8218
  • Loma Linda University Kidney Center5.62 miles away11375 Anderson Street Loma Linda California 92354CMS Rating: 5 stars Dialysis Stations: 19 (909) 558-4225

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=056024