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Highland House Rehabilitation and Healthcare

  • Nursing Home
  • Independent Living
  • Assisted Living
  • Memory Care

Updated Sep 1, 2022 by Nick Lata

Historical Rating
Grade: F
Oct 18: DNov 18: CDec 18: CJan 19: CFeb 19: CMay 19: B+Jun 19: B+Jul 19: CAug 19: CSep 19: CJan 20: B-Mar 20: B-Apr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: B-Oct 20: B-Jan 21: CFeb 21: CMar 21: CApr 21: B-May 21: B-Jun 21: B-Jul 21: CAug 21: CSep 21: COct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: DAug 22: DSep 22: F
See Rating Overview
Highland House Rehabilitation and Healthcare's website

1700 Pamalee Drive,
Fayetteville NC 28301

(910) 488-2295

71.6% estimated occupancy 1

Note: Highland House Rehabilitation and Healthcare has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Highland House Rehabilitation and Healthcare is an average-sized nursing home located in Fayetteville, North Carolina. We gave this facility an extremely poor overall grade based on the data we assessed. If you aren't happy with this facility's overall grade, you should be able to find a better option in Fayetteville. The city has at least 10 other nursing homes. We would not blame you if you're ready to stop reading and find another facility. However, if you want to learn more about this nursing home's category grades, inspection reports are discussed in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • Is CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Secure Memory Care 
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Medical Transportation
  • Speech Therapy
  • Stroke Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Tracheotomy Care
  • Podiatry
  • Diabetes Management
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Laboratory
  • X-Ray
  • Recreational Therapy

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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August
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September
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October
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January
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February
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Facility Inspections

Grade: B-minus

While this nursing home's overall grade was as bad as it gets, it actually didn't perform terribly in the area of inspections. In fact, we awarded it a grade of B- for that category, which is one of our better scores. Our inspection ratings are tied to several pieces of information located in the a nursing home's recent inspection reports. Deficiencies are an important thing to look for on these reports. Severe deficiencies indicate a threat to the well being of residents. This facility was assessed 3 deficiencies on its inspection report, but we were relieved to see that none were considered severe. This means that the government inspectors did not consider any of these deficiencies to pose an immediate risk to patient safety or health. Finally, CMS cited this nursing home for possible abuse or neglect. Hopefully, its performance improves in the future, but until then we simply can't recommend this facility.

Long-term Care Quality

Grade: B-minus

This nursing home also didn't rate poorly in the category of long-term care. In fact, we awarded it a B- for that category, which wound up being another one of its more respectable scores. In a long-term care environment, the facility's primary objective is to keep patients as healthy and safe as possible. This is different than skilled nursing or short-term care where the goal is to rehabilitate residents. One of the datapoints we considered after nurse's aid hours was vaccines. Fortunately, this nursing home provided the pneumonia vaccine to 94.96124 percent of its residents. This nursing home was able to keep its residents out of the hospital. In fact, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low number.

Nurse Quality

Grade: D

We gave this facility a grade of just D for our nursing rating. We weighed the qualifications of nurses working for the facility, as well as the quantity of time those nurses worked with patients, in calculating our rating in this category. This facility averaged just 0.5 hours of nursing care per patient per day. Lastly, we also looked at some nursing quality-based metrics in calculating our nursing ratings. This nursing home performed well in the area of minimizing its residents' major falls and pressure ulcers.

Short-term Care Quality

Grade: F

The next category we looked at is short-term care. This facility was given a bottom of the barrel grade of F in this area. In our short-term care grade, we try to create a sound barometer for rehabilitation. In this process, we assess a facility's offerings of skilled nursing services, including both registered nurses and physical therapy, as well as occupational therapy. Given its score in this area, we weren't stunned to discover that this place is well below average in terms of the number of physical therapy and registered nurse hours provided to its residents based on the measures we looked at. Lastly, we looked at the number of residents who ultimately returned home from this facility. This nursing home didn't fare well here either. In fact, we found that just 4.1 percent of this facility's patients were able to return home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Highland House Rehabilitation and Healthcare Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Highland House Rehabilitation and Healthcare, 10.09% of Patients had Pressure Ulcers

This tells you the percentage of patients who suffered from a pressure ulcer. Pressure ulcers, which are also called bed sores, are routinely caused by residents staying in one position for too long. Better nursing protocols reduces the percentage of residents in a nursing home who sustain pressure ulcers.

Minimizes Serious Falls

Grade: A-minus

In Highland House Rehabilitation and Healthcare, 3.86% of Patients had Serious Falls

This figure is a measure of the percent of long-term stay residents that have had falls resulting in severe injury. We use this statistic in determining nursing ratings.

Minimizes Urinary Tract Infections

Grade: A+

In Highland House Rehabilitation and Healthcare, 3.21% of Patients had UTIs

This indicates the percent of residents that have had a urinary tract infection. UTI's are often caused by nursing homes with worse hygiene protocols. Additional nurse staffing minimizes the number of UTI's sustained by residents in a nursing home. Keep in mind that this statistic is affected by by the fact that facilities have different reporting standards for UTI's.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Highland House Rehabilitation and Healthcare, 11.74% of Patients use Anti-Psychotic Medication

This statistic measures the percent of long-term patients who were administered antipsychotic drugs. Increased usage of these drugs may indicate a facility is using these drugs to subdue residents in situations where such drugs aren't medically required. However, some facilities need to rely on these medications due to having more patients with cognitive disorders.

Appropriately Uses Anti-Anxiety Medication

Grade: C

In Highland House Rehabilitation and Healthcare, 22.05% of Patients use Anti-Anxiety Medication

This tells you the percent of patients who were given antianxiety medications. These drugs are commonly used to treat patients experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B-plus

In Highland House Rehabilitation and Healthcare, 3.01% of Patients

This tells you the percent of patients showing depressive symptoms.

Appropriate Vaccine Usage

Grade: B-minus

In Highland House Rehabilitation and Healthcare, 87.89% of Patients

Measures the percent of long-term care residents who have received the flu and pneumonia vaccines. Respiratory viruses can be fatal for nursing home patients, making these vaccines vital to patient care.

Residents Maintain Autonomy

Grade: C

In Highland House Rehabilitation and Healthcare, 18.87% Percentage of Patients

This is a measure of the percent of long-term residents that needed increased assistance with activities of daily living over time. ADL's include activities such as moving around and eating. Many argue this is a reasonable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A-plus

In Highland House Rehabilitation and Healthcare, 24.57% Percentage of Residents

This is the percent of patients that maintained mobility over time. Retaining mobility can be a good sign for residents' well-being.

Hospitalizations

Grade: D

In Highland House Rehabilitation and Healthcare, 1.39 Hospitalizations per 1,000 resident days

This is a measure of the number of times residents are hospitalized per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: F

In Highland House Rehabilitation and Healthcare, 24.57 Percentage of Residents Rehospitalized

This tells you the number of times residents are rehospitalized per 1,000 days of short-term care.

Short-term Care: ER Visits

Grade: B-minus

In Highland House Rehabilitation and Healthcare, 11.81 Percentage of Patients

This datapoint measures the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: F

In Highland House Rehabilitation and Healthcare, 72.58% Percentage of Resident

This indicates the percentage of short-term stay patients that experienced functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Fayetteville, NC

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of D
  • Long-term Care Rating has a grade of B-minus
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of A-minus

Looking for more options? Fayetteville, North Carolina has 9 other nursing homes

Nearby Hospitals

  • Cape Fear Valley Medical CenterAcute Care Hospitals 4.07 miles away1638 Owen Drive P O Box 2000 Fayetteville North Carolina 28302Voluntary non-profit - Private(910) 609-4000
  • Womack Amc (Ft Bragg)Acute Care - Department of Defense 5.75 miles away2817 Reilly Road Fort Bragg North Carolina 28307Department of Defense(910) 907-9262
  • Cape Fear Valley Hoke HospitalAcute Care Hospitals 11.43 miles away210 Medical Pavilion Drive Raeford North Carolina 28376Voluntary non-profit - Private(910) 904-8000

Nearby Dialysis

  • Fmc Dialysis Services North Ramsey2.89 miles away130 Longview Drive Fayetteville North Carolina 28311CMS Rating: 1 stars Dialysis Stations: 40 (910) 482-3491
  • Fmc Dialysis Services South Ramsey3.17 miles away526 Ramsey Street Fayetteville North Carolina 28301CMS Rating: 2 stars Dialysis Stations: 51 (910) 221-4363
  • Fayetteville Kidney Center5.44 miles away2560 Legion Road Fayetteville North Carolina 28306CMS Rating: 2 stars Dialysis Stations: 50 (910) 426-2001
  • Fmc of West Fayetteville6.5 miles away6959 Nexus Court Fayetteville North Carolina 28304CMS Rating: 1 stars Dialysis Stations: 40 (910) 867-2602
  • Total Renal Care of North Carolina, LLC16.13 miles away285 Paraclete Dr Raeford North Carolina 28376Dialysis Stations: 11 (910) 878-0052
  • Dialysis Care of Hoke County Inc19.1 miles away403 South Main Street Raeford North Carolina 28376CMS Rating: 3 stars Dialysis Stations: 24 (910) 875-6561