Highland Care Center of Redlands
700 East Highland Avenue, Redlands CA 92374 · (909) 793-2678 · 96.5% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Highland Care Center of Redlands is an average-sized nursing home located in Redlands, California. We gave this facility an overall grade of B. A score in this range requires solid marks in most areas. Based on our assessment, you could do much worse than this facility. We were also pleased to find that this nursing home did not have any weak links in any of the four major categories. More information about its category grades can be found below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 80 Beds
CCRC :
For profit - Limited Liability company
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
On top of receiving a strong overall score, this facility performed even better in the area of inspections which is associated with the nursing home's recent government inspections. In fact, we awarded it an A for this category, which is one of our highest scores. Inspection scores take several factors into consideration, including deficiencies, substantiated complaints and federal fines. You can learn more about each of these issues by obtaining copies of nursing homes' inspection reports. Although this facility had some deficiencies on its government inspection report, none of them were serious based on CMS' deficiency scale. A few minor dings aren't something to panic about.
Short-term Care Quality
This nursing home was awarded impressive scores in the area of short-term care as well. Consequently, we gave it one of our most dominant scores in that area with a score of A-. In determining our short-term care grades, we scrutinize the facility's levels of highly skilled nursing, which includes registered nurses, physical therapists respiratory therapists and other licensed professionals. This area is often a meaningful assessment of the nursing home's rehabilitation. One of this nursing home's strength is that it offers more hours of physical therapy per week to its residents. The last metric we assessed in this area is the number of patients that were able to return home from the facility. We found that it fared as well as just about any nursing home in California in this area with 68.5 percent of its residents returning home. At most facilities, fewer than half of their short-stay residents are able to return home.
Nurse Quality
This nursing home's next best category was nursing. We awarded it a grade of B- in this category. While this wasn't quite as good as some of its other category grades, this isn't a bad score either. Nursing ratings are tied to levels of nurse staffing. This nursing home averages 3.7 hours of nursing care per resident per day. Finally, we also considered quality measures in computing our nursing scores. This nursing home was above average in many of the major areas we focus on, including minimizing its residents' major falls and pressure ulcers. These areas are usually reliable measures of the quality of nursing care provided.
Long-term Care Quality
Switching gears to the last area, this facility received a grade of C in long-term care, which is generally a decent grade. If you are seeking services other than short-term rehabilitation, you should take a close look at each nursing home's long-term care scores. Once we finished looking at the quantity of nursing care, we then looked at the facility's vaccination statistics. We were pleased to learn that this nursing home vaccinates 98.98477 percent of its patients for pneumonia. This nursing home was able to keep its residents out of the hospital. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is an impressively low number.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Highland Care Center of Redlands Quality Metrics
Minimizes Pressure Ulcers
This tells you the percent of patients who have had a pressure ulcer. Pressure ulcers, also known as bed sores, are often the result of residents not being moved frequently enough. Better nursing care can limit the percentage of residents in a nursing home who sustain pressure ulcers.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This datapoint gauges the percent of long-term residents which sustained falls leading to severe injury. Falls can happen for a variety of reasons, but high rates of major falls could be an indicator of lower levels of patient supervision.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This metric is a measure of the percent of long-term patients who had a urinary tract infection. Although more of these infections could reflect poorly on a nursing home's nursing care, it can be difficult to compare between facilities due to differing reporting standards.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This tells you the percentage of patients given antipsychotic drugs. While antipsychotic medications may be vital to many patients, it is important to ensure these drugs are being used appropriately. In limited cases, excessive reliance on these medications may suggest that a nursing home is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is the percent of residents who were prescribed antianxiety medications. These drugs are used to treat patients suffering from anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This is the percentage of patients who are exhibiting signs of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This is the percentage of patients that received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This metric is a measure of the percent of long-term patients who needed more assistance with activities of daily living over time. ADL's include activities such as dressing and bathing.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This datapoint is a measure of the percent of long-term care patients who were able to retain mobility. Many in the industry believe that the ability to move around is critical to residents' health.
Percentage of Residents
Higher is Better
Hospitalizations
This is a measure of the number of times residents are hospitalized per 1,000 days of patient care. Keeping residents out of the hospital is important to maintaining the physical health of residents.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This datapoint measures the number of rehospitalizations per 1,000 days of short-term resident care. Keeping residents out of the hospital during rehabilitation is important to restoring the health of residents.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
Measures the number of times residents are sent to the emergency room per thousand days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This metric is a measure of the percentage of short-term stay residents who saw functional improvements.
Percentage of Resident
Higher is Better