Heritage Park Nursing Center
275 Garnet Way, Upland CA 91786 · (909) 949-4887 · 90.42% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
With an address in Upland, California, Heritage Park Nursing Center is one of just a few nursing homes in the city. This nursing home received an A- overall, which is an elite score. Not surprisingly, this turned out to be the highest graded nursing home in the city. The best part of this facility's impressive report card is its inspection grade. Inspection reports are discussed in the next paragraph
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 70 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
We also wanted to emphasize the fact that this facility has received near flawless inspections in recent years. We awarded them an A+ in this area. These inspection grades take several factors into consideration, including deficiencies, substantiated complaints and federal fines. You can find more information about each of these items by obtaining copies of nursing homes' inspection reports. This place was assessed 3 deficiencies on its inspection report, but fortunately none were considered severe. This means that CMS didn't deem any of these deficiencies to cause an immediate risk to patient safety or health. The fact that the deficiencies were relatively minor leaves us less concerned with this inspection report.
Short-term Care Quality
On the list of its many elite grades, this facility received an excellent short-term care score. In fact, it received a grade of A in that area. In calculating our short-term care ratings, we look at a facility's levels of skilled nursing services, which includes registered nurses, physical therapists speech therapists and other licensed professionals. This grade is considered to be a meaningful measure of a facility's rehabilitation. One reason for this facility's impressive grade in this area is that it offers a substantially greater volume of physical therapist hours to its residents than the typical nursing home. The final metric we looked at in this category is the number of patients who were able to leave the nursing home and return to the community. We found that it fared as well as just about any nursing home in California in this area with 58.7 percent of its patients returning home. At most nursing homes, fewer than half of their short-stay residents are able to return home.
Nurse Quality
Another one of this facility's impressive category grades came in the area of nursing care. We awarded them one of our better scores in that area, with a grade of B+. Our nursing grade is based on the nursing home's level of nurse staffing. We look at both the levels of licensure of those nurses as well as the quantity of hours spent with patients. With 5.1 hours of nursing care per resident per day, this nursing home surpassed the overwhelming majority of facilities. Finally, this facility also performed well in several of the quality-based metrics we assessed. In terms of the number of its patients suffering falls which lead to serious injury, this nursing home performed as well as any facility in the state.
Long-term Care Quality
The final category we looked at was long-term care, in which this nursing home was given a grade of B-. Even though this is its lowest category grade, this is nevertheless not the end of the world. Long-term care scores are based in part on the nursing home's amount of care. This means a broad scope of personal care services, ranging from assistance with activities of daily living to routine healthcare services. On top of offering above average levels of nurse staffing, this facility provided the pneumonia vaccine to 100 percent of its patients. Vaccines are critical to keeping residents healthy. This combination proved to be successful as this nursing home also excelled at keeping its patients out of the hospital. Indeed, it had only 0 hospitalizations per 1,000 long-term resident days, which is a remarkably low figure.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Heritage Park Nursing Center Quality Metrics
Minimizes Pressure Ulcers
This is the percent of patients that sustained a pressure ulcer. Pressure ulcers are considered to be a measure of nursing care at a nursing home. Pressure ulcers, also known as bed sores, are routinely the result of residents not being moved frequently enough.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This indicates the percent of residents that suffered from a fall which caused serious injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This gauges the percentage of long-term care patients which have sustained UTI's. While more of these infections could reflect poorly on a facility's cleanliness, it is problematic to compare between facilities due to facilities having varying reporting standards.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This indicates the percentage of patients given antipsychotic medications. While antipsychotic medications may be vital to many residents, it is important to make sure these drugs are being used appropriately. In some situations, increased usage of these drugs may suggest a facility is using these medications to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This indicates the percentage of residents who were prescribed antianxiety medications. These drugs are typically prescribed to patients suffering from anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This datapoint measures the percentage of long-term stay patients who are demonstrating symptoms of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This datapoint is a measure of the percentage of long-term care residents who received the flu and pneumonia vaccines.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is the percentage of patients that required additional assistance with activities of daily living over time.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is the percent of patients that retained mobility levels over time. Preserving mobility is often a great sign for residents' well-being.
Percentage of Residents
Higher is Better
Short-term Care: Rehospitalizations
This indicates the number of rehospitalizations per thousand days of short-term care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This metric is a measure of the number of emergency room visits per thousand days of short-term care. Avoiding emergency medical situations is one way to measure short-term care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This datapoint is a measure of the percentage of short-term stay residents who saw functional improvements, such as enhanced ability to perform activities of daily living. Many argue that this is a measure of rehabilitation performance.
Percentage of Resident
Higher is Better