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Heritage Nursing and Rehabilitation Community

  • Nursing Home
  • Memory Care

Updated Sep 1, 2022 by Nick Lata

Historical Rating
Grade: C
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: AFeb 19: AMay 19: AJun 19: AJul 19: A-Aug 19: ASep 19: AJan 20: AMar 20: B+Apr 20: B+May 20: B+Jun 20: B+Jul 20: A-Aug 20: A-Sep 20: A-Oct 20: B+Jan 21: BFeb 21: BMar 21: BApr 21: B-May 21: BJun 21: B-Jul 21: CAug 21: CSep 21: COct 21: B-Nov 21: B-Jan 22: B-Feb 22: B-Mar 22: B-Apr 22: B-May 22: B-Jun 22: CAug 22: CSep 22: C
See Rating Overview
Heritage Nursing and Rehabilitation Community's website

320 E Central Ave,
Zeeland MI 49464

(616) 772-9191

81.79% estimated occupancy 1

Heritage Nursing and Rehabilitation Community is a senior living facility located in Zeeland, Michigan, which has a total of 27,481 people. We awarded this facility an overall grade of C. A grade of this caliber requires some decent scores. Based on our ratings, there are definitely far worse facilities out there. The best part of this facility's report card was is its short-term care rating. We discuss short-term care in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling

Awards

Best Nursing Home in Zeeland, Michigan badge

Best Nursing Home in Zeeland, Michigan Awards 2019

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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April
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February
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Short-term Care Quality

Grade: B-plus

We want to note that this nursing home's short-term care grade outpaced its overall grade. This facility earned a B+ in this area, which is a very solid score. Short-term care grades are commonly used to measure a nursing home's performance with rehabilitation. In order to provide quality rehabilitation services, facilities generally must have higher levels of skilled nursing. Skilled nursing includes registered nurses, physical therapists, respiratory therapists and other types of therapists. Fortunately, it looks like this facility has registered nurses on staff. Not all facilities employs these types of nurses. On the other hand, according to the data they provided, it does not look like the facility employs physical therapists. Lastly, we considered the percentage of patients who were able to return home from this facility. We found that 5.7 percent of this facility's patients returned home.

Nurse Quality

Grade: B

This nursing home also received a strong nursing grade. In fact, we awarded it a grade of B in that category, which is one of our better scores. Nursing scores are mostly tied to the nursing home's nurse staffing. This particular nursing home provided 0.4 hours of nursing care per resident per day. Finally, we also assessed some nursing quality-based metrics in determining our nursing grades. This facility performed very well in terms of avoiding pressure ulcers and major falls. We consider these areas to be good indicators of the quality of nursing care.

Facility Inspections

Grade: B-minus

We also found that this facility has earned favorable inspections in recent years. In fact, we awarded it a grade of B- in this category. This is better than many nursing homes in this category. We believe that one of the most critical factors in assessing an inspection report is deficiencies. In this regard, we especially look at the severity of those deficiencies. While this place had a few deficiencies on its government inspection report, none were major deficiencies based on CMS' deficiency scale. A few minor deficiencies shouldn't lead you to cross a nursing home off your list.

Long-term Care Quality

Grade: F

This facility's worst category was long-term care, which is the final area we analyzed. Sadly, it received a lowly F for this area. Despite a few solid scores in other categories, this grade is nevertheless disappointing so we would like to to point it out. For prospective patients looking for a permanent residence as opposed to skilled nursing, long-term care grades are an important measure. One of the factors we considered on top of nurse's aid hours was vaccines. Fortunately, this nursing home provided the pneumonia vaccination to 96.26168 percent of its residents. To our surprise, this nursing home was able to limit hospitalizations. With only 0 hospitalizations per one thousand long-term resident days, this facility had less hospitalizations than the average nursing home. Unfortunately, some of its other scores in the category weren't as favorable as these.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Heritage Nursing and Rehabilitation Community Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Heritage Nursing and Rehabilitation Community, 8.78% of Patients had Pressure Ulcers

This indicates the percent of patients that have had a pressure ulcer. Pressure ulcers, which are also called bed sores, are routinely caused by patients not being moved frequently enough. Better nursing care can limit the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: B-minus

In Heritage Nursing and Rehabilitation Community, 2.9% of Patients had Serious Falls

This figure gauges the percentage of long-term care patients that suffered a fall leading to major injury. Falls can happen for a variety of reasons, but high rates of falls resulting in injuries may be a sign of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: D

In Heritage Nursing and Rehabilitation Community, 2.36% of Patients had UTIs

This indicates the percentage of patients who sustained a urinary tract infection. UTI's are routinely associated with nursing homes with worse hygiene protocols. Additional nurse staffing limits the percentage of residents in a nursing home who suffer from UTI's. Note that this datapoint is sometimes skewed by the fact that nursing homes have incongruent reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Heritage Nursing and Rehabilitation Community, 13.11% of Patients use Anti-Psychotic Medication

This indicates the percentage of patients who were prescribed antipsychotic medications. While antipsychotic drugs may be vital to many patients, it is important to ensure these drugs are being used appropriately. In some cases, increased usage of these drugs may suggest a nursing home is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Heritage Nursing and Rehabilitation Community, 18.81% of Patients use Anti-Anxiety Medication

This figure measures the percentage of long-term stay residents receiving antianxiety medications.

Managing Depression Among Residents

Grade: A+

In Heritage Nursing and Rehabilitation Community, 3.44% of Patients

This tells you the percent of patients who are showing signs of depression. Higher levels of depression may be an indicator lower quality care.

Appropriate Vaccine Usage

Grade: B

In Heritage Nursing and Rehabilitation Community, 91.43% of Patients

This datapoint measures the percent of long-term stay residents who were administered the flu and pneumonia vaccines. Respiratory viruses can be fatal for nursing home patients, making these vaccines critical to patient well-being.

Residents Maintain Autonomy

Grade: B

In Heritage Nursing and Rehabilitation Community, 12.1% Percentage of Patients

This datapoint is a measure of the percentage of long-term patients who needed additional assistance with activities of daily living over time. ADL's include activities such as moving around and using the bathroom. Some believe this is a reasonable measure of a resident's well-being.

Ability to Keep Residents Mobile

Grade: A

In Heritage Nursing and Rehabilitation Community, 17.7% Percentage of Residents

This metric is a measure of the percentage of long-term care patients who maintained mobility.

Short-term Care: Rehospitalizations

Grade: D

In Heritage Nursing and Rehabilitation Community, 17.7 Percentage of Residents Rehospitalized

This is the number of times residents are rehospitalized per thousand days of short-term patient care. There is typically a correlation between keeping patients out of the hospital and a nursing home's quality of short-term rehabilitation.

Short-term Care: ER Visits

Grade: B-plus

In Heritage Nursing and Rehabilitation Community, 10.81 Percentage of Patients

This is the number of emergency room visits per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Heritage Nursing and Rehabilitation Community, 77.3% Percentage of Resident

This tells you the percentage of short-term patients that saw functional improvements, such as with activities of daily living.

Nearby Hospitals

  • Holland Community HospitalAcute Care Hospitals 5.72 miles away602 Michigan Ave Holland Michigan 49423Voluntary non-profit - Private(616) 392-5141
  • Metro Health HospitalAcute Care Hospitals 14.93 miles away5900 Byron Center Avenue, Sw Wyoming Michigan 49519Voluntary non-profit - Private(616) 252-7200
  • North Ottawa Community Health SystemAcute Care Hospitals 19.93 miles away1309 Sheldon Rd Grand Haven Michigan 49417Government - Hospital District or Authority(616) 842-3600

Nearby Dialysis

  • Fmc Royal Park - Zeeland0.68 miles away2 Royal Park Dr Zeeland Michigan 49464CMS Rating: 5 stars Dialysis Stations: 14 (616) 748-0522
  • Fmc Hastings Ave - Holland4.63 miles away649 Hastings Ave Holland Michigan 49423Dialysis Stations: 18 (616) 392-3263
  • Fms Clyde Park South, LLC16.96 miles away5311 Clyde Park Avenue Sw Wyoming Michigan 49509Dialysis Stations: 16 (616) 534-7179
  • Fmc Clyde Park - Wyoming17.13 miles away4893 Clyde Park Ave Sw Wyoming Michigan 49509CMS Rating: 3 stars Dialysis Stations: 36 (616) 531-5353
  • Davita - Grand Haven19 miles away16964 Robbins Rd Grand Haven Michigan 49417Dialysis Stations: 12 (616) 847-2825
  • Devos Childrens Hosp - Dialysis Unit19.96 miles away35 Michigan St Ne, Mc 83 Suite 3121 Grand Rapids Michigan 49503Dialysis Stations: 4 (616) 267-2305