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Heritage Nursing and Rehabilitation Community

  • Nursing Home
  • Memory Care

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: C
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: AFeb 19: AMay 19: AJun 19: AJul 19: A-Aug 19: ASep 19: AJan 20: AMar 20: B+Apr 20: B+May 20: B+Jun 20: B+Jul 20: A-Aug 20: A-Sep 20: A-Oct 20: B+Jan 21: BFeb 21: BMar 21: BApr 21: B-May 21: BJun 21: B-Jul 21: CAug 21: CSep 21: COct 21: B-Nov 21: B-Jan 22: B-Feb 22: B-Mar 22: B-Apr 22: B-May 22: B-Jun 22: C
See Rating Overview
Heritage Nursing and Rehabilitation Community's website

320 E Central Ave,
Zeeland MI 49464

(616) 772-9191

84.1% estimated occupancy 1

Heritage Nursing and Rehabilitation Community is a senior living facility located in Zeeland, Michigan, which has a total of 27,481 people. We awarded this facility an overall grade of C. A grade of this caliber requires some decent scores. Based on our ratings, there are definitely far worse facilities out there. You should also take a look at this nursing home's category grades below. We discuss short-term care in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Short-term Care Quality

Grade: A

We gave this nursing home one of our better scores in short-term care, where it received a grade of A. This is much better than its overall score, which was decent but not in the elite range. In calculating these short-term care ratings, we analyze the facility's skilled nursing services, including those performed by registered nurses, occupational therapists, physical therapists and other types of therapists. The objective is to create a tool for sizing up the rehabilitation services of different facilities. Fortunately, it looks like this nursing home employs registered nurses. Not every nursing home employs these skilled professionals. However, according to the data this nursing home provided, it does not look like the facility employs physical therapists. Finally, we looked at the number of patients who eventually returned home from this facility. We found that 7.1 percent of this facility's patients were able to return home.

Facility Inspections

Grade: B-minus

This facility actually received a solid inspection report this year as well, with few major dings from the applicable government inspectors. As a result, it received one of our better grades in that category with a B-. We take several aspects of a facility's inspection report into consideration in calculating our inspection scores. One key factor is health deficiencies. You should keep in mind that the severity of the deficiencies is arguably more meaningful than the number of deficiencies, as some of these end up being relatively minor. This place was assessed 2 deficiencies on its inspection report, but we were relieved to see that none were considered to be severe deficiencies. This indicates that CMS didn't consider any of these deficiencies an imminent risk to resident safety or health. A few minor deficiencies shouldn't lead you to cross a nursing home off your list.

Nurse Quality

Grade: B-minus

The next highest grade we gave this nursing home in any area came in the category of nursing, where we gave it a grade of B-. We looked at the skill-level of nurses working for the nursing home, as well as the quantity of time those nurses were with patients, in computing our rating in this category. This nursing home provides 0.3 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Despite having low quantities of nursing care, this facility actually excelled in some of the quality-based metrics we looked at. In fact, it scored well in the area of avoiding major falls and pressure ulcers.

Long-term Care Quality

Grade: F

This nursing home's worst area was long-term care, which is the last area we looked at. Unfortunately, we gave it an F for this area. In spite of several respectable grades in other categories, this score is still disappointing so we wanted to make sure you are aware. When facilities receive a score in this range in long-term care it typically means the nursing home did not perform well in our measures relating to patient care. After considering the amount of nursing care, we then looked at the facility's vaccination records. This nursing home vaccinated 91.818184 percent of its patients against pneumonia. To our surprise, this facility was actually able to limit hospitalizations. With only 0 hospitalizations per 1,000 long-term resident days, this nursing home had fewer hospitalizations than the majority of nursing homes. This was its best feature in this category.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Heritage Nursing and Rehabilitation Community Quality Metrics

Minimizes Pressure Ulcers

Grade: D

In Heritage Nursing and Rehabilitation Community, 8.85% of Patients had Pressure Ulcers

This is the percentage of residents that suffered from a pressure ulcer. Pressure ulcers are skin damage due to remaining in one position for an excessive period of time.

Minimizes Serious Falls

Grade: B-minus

In Heritage Nursing and Rehabilitation Community, 2.88% of Patients had Serious Falls

This is the percent of residents that suffered from a major fall. Falls leading to severe injury are routinely associated with lower levels of patient supervision. Better nursing care reduces the percentage of residents in a nursing home who sustain major falls.

Minimizes Urinary Tract Infections

Grade: D

In Heritage Nursing and Rehabilitation Community, 2.36% of Patients had UTIs

This metric is an indication of the percentage of long-term care residents who experienced a urinary tract infection. While a higher rate infections could reflect poorly on a nursing home's nursing care, it is difficult to compare between nursing homes due to facilities having differing reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Heritage Nursing and Rehabilitation Community, 13.01% of Patients use Anti-Psychotic Medication

This is the percent of residents who were given antipsychotic medications. While antipsychotic drugs may be vital to many patients, it is important to ensure these medications are being used only where medically required. In limited situations, increased usage of these drugs may mean a nursing home is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Heritage Nursing and Rehabilitation Community, 18.73% of Patients use Anti-Anxiety Medication

This datapoint indicates the percent of long-term care patients that are given antianxiety drugs. These drugs are given to patients experiencing anxiety and depression.

Managing Depression Among Residents

Grade: A+

In Heritage Nursing and Rehabilitation Community, 3.47% of Patients

This is the percent of residents demonstrating depressive symptoms.

Appropriate Vaccine Usage

Grade: B-minus

In Heritage Nursing and Rehabilitation Community, 91.4% of Patients

This indicates the percent of patients who were given the flu and pneumonia vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: B-plus

In Heritage Nursing and Rehabilitation Community, 12.4% Percentage of Patients

This metric measures the percentage of long-term residents who needed increased assistance with activities of daily living over time. Activities of daily living include activities such as dressing and using the bathroom.

Ability to Keep Residents Mobile

Grade: A-plus

In Heritage Nursing and Rehabilitation Community, 19.67% Percentage of Residents

This metric is a measure of the percentage of long-term care patients that remained mobile levels. Many in the industry would argue that the ability to move around is important for residents' well-being.

Short-term Care: Rehospitalizations

Grade: F

In Heritage Nursing and Rehabilitation Community, 19.67 Percentage of Residents Rehospitalized

This tells you the number of rehospitalizations per thousand days of short-term care.

Short-term Care: ER Visits

Grade: A-minus

In Heritage Nursing and Rehabilitation Community, 10.71 Percentage of Patients

This tells you the number of emergency room visits per thousand days of short-term care. There is typically a correlation between keeping patients out of the emergency room and the overall quality of care.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Heritage Nursing and Rehabilitation Community, 76.5% Percentage of Resident

This datapoint is a measure of the percent of short-term care residents that saw functional improvements.

Nearby Hospitals

  • Holland Community HospitalAcute Care Hospitals 5.72 miles away602 Michigan Ave Holland Michigan 49423Voluntary non-profit - Private(616) 392-5141
  • Metro Health HospitalAcute Care Hospitals 14.93 miles away5900 Byron Center Avenue, Sw Wyoming Michigan 49519Voluntary non-profit - Private(616) 252-7200
  • North Ottawa Community Health SystemAcute Care Hospitals 19.93 miles away1309 Sheldon Rd Grand Haven Michigan 49417Government - Hospital District or Authority(616) 842-3600

Nearby Dialysis

  • Fmc Royal Park - Zeeland0.68 miles away2 Royal Park Dr Zeeland Michigan 49464CMS Rating: 5 stars Dialysis Stations: 14 (616) 748-0522
  • Fmc Hastings Ave - Holland4.63 miles away649 Hastings Ave Holland Michigan 49423Dialysis Stations: 18 (616) 392-3263
  • Fms Clyde Park South, LLC16.96 miles away5311 Clyde Park Avenue Sw Wyoming Michigan 49509Dialysis Stations: 16 (616) 534-7179
  • Fmc Clyde Park - Wyoming17.13 miles away4893 Clyde Park Ave Sw Wyoming Michigan 49509CMS Rating: 3 stars Dialysis Stations: 36 (616) 531-5353
  • Davita - Grand Haven19 miles away16964 Robbins Rd Grand Haven Michigan 49417Dialysis Stations: 12 (616) 847-2825
  • Devos Childrens Hosp - Dialysis Unit19.96 miles away35 Michigan St Ne, Mc 83 Suite 3121 Grand Rapids Michigan 49503Dialysis Stations: 4 (616) 267-2305