Heritage Manor Health & Rehab

While we graded this facility incredibly poorly overall, it received a very impressive inspection report this year. As a result, it received one of our best scores in that area with an A-. Inspection scores weigh several factors, including deficiencies, substantiated complaints and federal fines. You can find more information about each of these factors by obtaining copies of nursing homes' inspection reports. This place was hit with 4 deficiencies on its inspection report, but we were relieved to see that none were considered to be major deficiencies. This means that the government inspectors didn't consider any of the deficiencies to create an immediate threat to resident health or safety. A couple minor deficiencies are not the end of the world.

This facility's second best category was long-term care, but it still received just a D in that area. This is still a relatively poor grade. Nursing homes that don't score well in long-term care often don't provide as much nursing care and also may be struggling in a few of the areas of routine healthcare services we assessed. After looking at the amount of care provided by aids and other staff, we then analyzed the nursing home's vaccination records. We were a bit alarmed this nursing home vaccinated 50.340134 percent of its residents against pneumonia, which is quite a bit below what we expected. To our surprise, this nursing home was actually decent at keeping its residents out of the hospital. In fact, it had just 0.03 hospitalizations per 1,000 long-term resident days. This is its best score in this category.

We were stunned to find that this facility also excelled in the category of nursing. In fact, we awarded it an impressive grade of D for that category, which is one of our best scores. Nursing scores are based largely on levels of nurse staffing. This place averaged a meager 0.4 hours of nursing care per resident each day. This is well below average. Finally, we also looked at some nursing quality measures in determining our nursing ratings. This nursing home fared well in terms of avoiding pressure ulcers and major falls.

The last category we looked at was short-term care, where this nursing home was given a rock bottom score in this area also. Unfortunately, we gave it a lowly F for this category, which is definitely very concerning. In the area of short-term care, we attempt to assess indicators of a nursing home's rehabilitation services. We assess the nursing home's skilled nursing services, including the ones performed by registered nurses and physical, occupational and other therapists. Considering its weak score in this area, we weren't surprised to learn that this nursing home offers far fewer registered nurse and physical therapist hours per patient than most nursing homes. Lastly, we looked at the number of residents who were able to return to the community from this facility. This definitely wasn't a strength for this nursing home. We found that just 4.1 percent of this nursing home's patients returned home. At most nursing homes, about half of their patients are able to return home so this is well below average.