Heritage Health-Normal: Nursing Home OverviewSkip to content

Heritage Health-Normal

  • Nursing Home
  • Contracted Memory Care

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: F
Oct 18: B+Nov 18: BDec 18: BJan 19: BFeb 19: BMar 19: B-Apr 19: B+May 19: B+Jun 19: B+Jul 19: B+Aug 19: B+Sep 19: B+Jan 20: A-Mar 20: A-Apr 20: A-May 20: A-Jun 20: A-Jul 20: B+Aug 20: B+Sep 20: B+Oct 20: B+Nov 20: B+Jan 21: DFeb 21: DMar 21: DApr 21: DMay 21: DJun 21: DJul 21: DAug 21: DSep 21: DOct 21: DNov 21: BJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: DAug 22: DSep 22: DOct 22: DNov 22: DJan 23: FFeb 23: FMar 23: FApr 23: FJun 23: FJul 23: FAug 23: FSep 23: FOct 23: FNov 23: F
See Rating Overview
Heritage Health-Normal's website

509 North Adelaide,
Normal IL 61761

(309) 452-7468

82.19% estimated occupancy 1

Note: Heritage Health-Normal has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Heritage Health-Normal is located in Normal, Illinois, a city with a total of 52,879 people. This nursing home received an overall grade of F. If you are not satisfied with this facility's low overall grade, you may find you have slim pickings in Normal. The city has just two other nursing homes. More information on this facility's category grades is available below. Its best category is short-term care, which is discussed in the next section.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • Stroke Recovery
  • IV Antibiotic Therapy
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
More:
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February
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Short-term Care Quality

Grade: B-minus

While we graded this nursing home incredibly poorly overall, it received a decent short-term care score this year. We gave it a B- in that category, which was the closest thing to a bright spot we can find for this facility. Our short-term care ratings are based in part on the facility's quantity of skilled skilled healthcare professionals. This means a vast spectrum of services, spanning from registered nurses to physical and speech therapists, not to mention other forms of therapy. We were surprised to find that this facility was below average in the two key staffing areas we looked at. It provided fewer registered nurse and physical therapist hours per resident than most other facilities. The final metric we looked at in this category is the percentage of patients who who were able to eventually return home from the nursing home. We found that just 5.1 percent of this nursing home's patients returned home. Unfortunately, this was below the national average.

Nurse Quality

Grade: C

We were also surprised to find that this facility received a decent nursing grade this year. We gave it a grade of C in that category. Our nursing grade focuses on the facility's nurse staffing levels. We consider both the levels of licensure of those nurses as well as the number of hours spent with patients. This place provides 0.4 hours of nursing care per resident per day. This is a lower figure than we were hoping for. Despite having low quantities of nursing care, this nursing home surprisingly fared better in some of the quality-based metrics we assessed. In fact, it performed well in the area of avoiding major falls and pressure ulcers. We consider these areas to be measures of the quality of nursing care. In some cases, the quality of nursing care is just as important as the quantity of hours of care provided.

Long-term Care Quality

Grade: F

The third area we assessed is long-term care, where this facility received an F. In a long-term care environment, the nursing home's primary objective is to maintain patients' quality of life and keep them safe. Once we finished looking at the quantity of care provided by nurses, we next considered the facility's vaccination statistics. We were optimistic to learn that this nursing home vaccinates 97.49374 percent of its patients for pneumonia. To our surprise, this place was able to limit hospitalizations. With only 0.01 hospitalizations per one thousand long-term resident days, this facility has less hospitalizations than the majority of nursing homes. Unfortunately, some of its other scores in this category were not as favorable as these.

Facility Inspections

Grade: F

The last category we assessed is inspections. This nursing home did not receive favorable inspections in recent years. As a result, we gave it an F here. You should pay special attention to any deficiencies on a facility's inspection reports when it receives this bad of an inspection rating. We suggest you scrutinize the severity of those deficiencies. This particular facility was hit with 7 deficiencies by CMS. The only favorable thing we found is that none of its deficiencies were in the categories that suggest they posed a risk to resident safety or health. Lastly, this nursing home was cited by CMS for possible abuse or neglect. This is generally a really bad sign. We would never recommend this facility.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Heritage Health-Normal Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Heritage Health-Normal, 8.55% of Patients had Pressure Ulcers

This tells you the percent of patients who have had a pressure ulcer. Pressure ulcers are skin damage due to remaining in the same position for too long.

Minimizes Serious Falls

Grade: C

In Heritage Health-Normal, 5.26% of Patients had Serious Falls

This is the percentage of patients who suffered from a fall which resulted in major injury.

Minimizes Urinary Tract Infections

Grade: B

In Heritage Health-Normal, 1.6% of Patients had UTIs

This metric gauges the percentage of long-term residents which had a urinary tract infection. Although a higher rate infections may reflect poorly on a facility's nursing care, it is problematic to compare different facilities due to nursing homes having inconsistent reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Heritage Health-Normal, 13.03% of Patients use Anti-Psychotic Medication

This tells you the percentage of patients prescribed antipsychotic medications. Antipsychotic medications are prescribed to residents for many medical conditions, such as Alzheimer's or other dementias. Tragically, in limited cases, increased usage of these drugs may mean a nursing home is using these medications to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Heritage Health-Normal, 18.88% of Patients use Anti-Anxiety Medication

This indicates the percentage of residents who were given antianxiety drugs. These medications are given to residents suffering from depression or anxiety.

Managing Depression Among Residents

Grade: A-minus

In Heritage Health-Normal, 0.78% of Patients

This indicates the percentage of residents who are exhibiting symptoms of depression.

Appropriate Vaccine Usage

Grade: B

In Heritage Health-Normal, 96.61% of Patients

This tells you the percentage of patients who were administered the flu and pneumonia vaccines. Higher vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: D

In Heritage Health-Normal, 20.77% of Patients

This datapoint measures the percentage of long-term patients that required more assistance with activities of daily living over time. Activities of daily living include activities such as getting dressed and continence.

Ability to Keep Residents Mobile

Grade: A-minus

In Heritage Health-Normal, 22.11% of Residents

Measures the percentage of long-term stay residents who were able to retain mobility. Many in the industry would argue that mobility is critical to residents' mental and physical health.

Hospitalizations

Grade: A-minus

In Heritage Health-Normal, 0.01 Hospitalizations per 1,000 resident days

This datapoint is a measure of the number of hospitalizations per thousand days of patient care. Avoiding hospitalizations is critical to the physical health of patients.

Short-term Care: Rehospitalizations

Grade: C

In Heritage Health-Normal, 22.11% of Residents Rehospitalized

This metric is a measure of the number of rehospitalizations per 1,000 days of short-term patient care. Keeping residents out of the hospital during rehabilitation is important to restoring the health of residents.

Short-term Care: ER Visits

Grade: C

In Heritage Health-Normal, 16.19% of Patients

This tells you the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is generally a correlation between reduced emergency room visits and the quality of care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Heritage Health-Normal, 61.93% of Resident

This metric is a measure of the percentage of short-term residents who saw functional improvements.

Nearby Hospitals

  • Advocate Bromenn Medical CenterAcute Care Hospitals 1.46 miles away1304 Franklin Avenue Normal Illinois 61761Voluntary non-profit - Church(309) 454-1400
  • St Joseph Medical CenterAcute Care Hospitals 3.45 miles away2200 E Washington Bloomington Illinois 61701Voluntary non-profit - Church(309) 662-3311
  • Advocate Eureka HospitalCritical Access Hospitals 20 miles away101 S Major St Eureka Illinois 61530Voluntary non-profit - Private(309) 467-2371

Nearby Dialysis

  • Fmc - Normal Dialysis2.41 miles away1531 E College Avenue Normal Illinois 61761Dialysis Stations: 12 (309) 451-1171
  • Fmc - Mclean County2.71 miles away1505 Eastland Medical Plaza Bloomington Illinois 61701Dialysis Stations: 20 (309) 663-7165
  • Home Dialysis Services - Bloomington5.09 miles away3901 General Electric Road, Suite 1 Bloomington Illinois 61704Dialysis Stations: 1 (309) 808-1226