Heritage Health-Normal is located in Normal, Illinois, a city with a total of 52,879 people. It looks like this facility is a well below average facility. A grade of this caliber indicates we found some red flags. If you are not satisfied with this facility's low overall grade, you may find you have slim pickings in Normal. The city has just two other nursing homes. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this nursing home's category grades, inspection reports are discussed in the next section.
Heritage Health-Normal
- Nursing Home
- Contracted Memory Care
Updated Sep 1, 2022 by Nick Lata
Note: Heritage Health-Normal has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.
Quick Details
- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Hospice
- Offers Respite Care
- Offers Inpatient Rehab
- Offers Outpatient Rehab
Specialized Services
- Personal Care
- Medication Management
- Home Making
- Transportation
- Medical Transportation
- Speech Therapy
- Stroke Recovery
- IV Antibiotic Therapy
- Wound Care
- Occupational Therapy
- Cardiac Therapy
- Physical Therapy
- Respiratory Therapy
- Nutritional Counseling
- Recreational Therapy
- Pain Management
- Total Parenteral Nutrition
Registered Staff Hours
Facility Inspections
While we were not high on this nursing home overall, we awarded it a B- for our inspections rating. This score is more respectable than the facility's overall score. We believe that one of the most important factors in assessing an inspection report is deficiencies. We especially focus on the severity of those deficiencies. Although this facility had some deficiencies on its inspection report, none of them were major deficiencies based on CMS' deficiency scale. Finally, CMS flagged this nursing home for possible abuse or neglect. This is not what you want to see. We advise you to direct your search elsewhere.
Nurse Quality
We also awarded this facility a grade of B- for our nursing rating. We assessed the levels of nurses employed by the nursing home, in addition to the quantity of hours those nurses worked with residents, in calculating our grade in this area. This nursing home provides 0.4 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Lastly, despite not having the most impressive total nursing hours, this nursing home actually performed admirably in the area of preventing major falls. This is typically a good indicator that a place has sufficient quality controls in place.
Does this page answer your questions about Heritage Health-Normal?
Short-term Care Quality
The next category we graded is short-term care, where this nursing home received a B- in this area. Short-term care grades are generally used to score a facility's performance with rehabilitation In order to have high-end rehabilitation services, nursing homes generally must feature higher levels of skilled nursing services. These types of services include registered nurses, physical therapists, occupational therapists and other highly skilled individuals. In this place's case, we were surprised to learn that it actually provides less registered nurse and physical therapist hours per resident than a typical facility. The hope is always that this does not adversely impact the quality of care. Finally, we considered the percentage of patients who were able to return to the community from this facility. We found that 6.1 percent of this facility's patients returned home. At most nursing homes, closer to half of their patients are able to return home so this figure is below average.
Long-term Care Quality
The final area we rated was long-term care. We awarded it a grade of C in that category. This is not a bad grade in this category. In calculating our long-term care scores, we scrutinize the personal care received by the facility's residents. Once we assessed the amount of care provided by nurses and other staff, we next considered the nursing home's vaccination statistics. Frankly, we were a bit concerned this facility vaccinated 80.39216 percent of its patients against pneumonia, which is significantly lower than what we expected. On a more positive note, this facility was able to limit hospitalizations. It had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.
Rating Over Time
Compared to national and state averages across all facilities.
Heritage Health-Normal Quality Metrics
Minimizes Pressure Ulcers
In Heritage Health-Normal, 8.73% of Patients had Pressure Ulcers
This indicates the percentage of long-term residents that suffer from new or worsened pressure ulcers or bed sores. We consider this statistic when determining both nursing and long-term care grades.
Minimizes Serious Falls
In Heritage Health-Normal, 3.45% of Patients had Serious Falls
This tells you the percentage of long-term patients who suffered a fall leading to major injury. Falls can arise for a variety of reasons, but excessive numbers of falls may be an indication of lower quality nursing care.
Minimizes Urinary Tract Infections
In Heritage Health-Normal, 2.6% of Patients had UTIs
This is the percentage of patients who sustained a urinary tract infection. UTI's are considered to be an indicator of nursing care . UTI's are often caused by a facility with lower levels of hygiene. However, this statistic can be misleading for certain facilities due to inconsistent reporting standards for infections.
Appropriately Uses Anti-Psychotic Medication
In Heritage Health-Normal, 18.11% of Patients use Anti-Psychotic Medication
This statistic gauges the percent of long-term care residents which were administered antipsychotic medication. High levels of antipsychotic drug use may indicate that a nursing home is using these medications to subdue residents in scenarios where such medications are not medically required. Nevertheless, some facilities may need to rely on these drugs due to having more patients with cognitive disorders.
Appropriately Uses Anti-Anxiety Medication
In Heritage Health-Normal, 19.04% of Patients use Anti-Anxiety Medication
This tells you the percentage of patients given antianxiety drugs. Antianxiety drugs are prescribed to patients experiencing depression or anxiety.
Managing Depression Among Residents
In Heritage Health-Normal, 30.45% of Patients
Measures the percentage of long-term patients who are exhibiting signs of depression.
Appropriate Vaccine Usage
In Heritage Health-Normal, 87.4% of Patients
This datapoint is a measure of the percentage of long-term care residents who have received the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for nursing home patients, making these types of vaccines vital to patient care.
Residents Maintain Autonomy
In Heritage Health-Normal, 13.9% Percentage of Patients
Measures the percentage of long-term care residents who required increased assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and continence.
Ability to Keep Residents Mobile
In Heritage Health-Normal, 17.56% Percentage of Residents
This metric measures the percentage of long-term stay residents who remained mobile levels. Some experts would argue that the ability to move around is critical to patients health.
Hospitalizations
In Heritage Health-Normal, 1.66 Hospitalizations per 1,000 resident days
This indicates the number of times residents are hospitalized per 1,000 days of care. There is generally a correlation between having fewer hospitalizations and the quality of nursing home care.
Short-term Care: Rehospitalizations
In Heritage Health-Normal, 17.56 Percentage of Residents Rehospitalized
This metric measures the number of times residents are rehospitalized per thousand days of short-term patient care. Avoiding the hospital during rehabilitation is critical to restoring the physical abilities of patients.
Short-term Care: ER Visits
In Heritage Health-Normal, 11.82 Percentage of Patients
This metric is a measure of the number of emergency room visits per thousand days of short-term patient care.
Short-term Care: Facilitates Functional Improvement
In Heritage Health-Normal, 71.65% Percentage of Resident
This tells you the percentage of short-term residents that saw functional improvements, such as with activities of daily living. Higher levels of independence with activities of daily living typically correlates with superior rehabilitation services.
Nearby Hospitals
- Advocate Bromenn Medical CenterAcute Care Hospitals 1.46 miles away1304 Franklin Avenue Normal Illinois 61761Voluntary non-profit - Church(309) 454-1400
- St Joseph Medical CenterAcute Care Hospitals 3.45 miles away2200 E Washington Bloomington Illinois 61701Voluntary non-profit - Church(309) 662-3311
- Advocate Eureka HospitalCritical Access Hospitals 20 miles away101 S Major St Eureka Illinois 61530Voluntary non-profit - Private(309) 467-2371
Nearby Dialysis
- Fmc - Normal Dialysis2.41 miles away1531 E College Avenue Normal Illinois 61761Dialysis Stations: 12 (309) 451-1171
- Fmc - Mclean County2.71 miles away1505 Eastland Medical Plaza Bloomington Illinois 61701Dialysis Stations: 20 (309) 663-7165
- Home Dialysis Services - Bloomington5.09 miles away3901 General Electric Road, Suite 1 Bloomington Illinois 61704Dialysis Stations: 1 (309) 808-1226