Heritage Health-Normal
509 North Adelaide, Normal IL 61761 · (309) 452-7468 · 86.02% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
With an address in Normal, Illinois, Heritage Health-Normal is one of just a few available nursing homes in this city. We awarded this nursing home an overall rating of B+, which is an impressive rating. In fact, it turned out to be the number one rated facility in the city. Based on all of the relevant data, you could do much worse than this nursing home. We were also pleased to find that this place didn't have any poor grades in any of the four major categories. Additional information about these categories is available below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 141 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Short-term Care Quality
This facility received a strong overall score as described above, but we especially wanted to note its excellent short-term care score. We awarded them an impressive grade of A in this area. With our short-term care category, we try to craft a sound barometer for rehabilitation services. In this process, we assess the facility's scope of skilled nursing services, including both registered nurses and physical therapy, as well as occupational therapy. We were pleased to find that this nursing home employs both registered nurses and physical therapists. The same can't be said for all nursing homes. Lastly, we looked at the percentage of residents that ultimately were able to return home from this facility. This place fared as well as just about any nursing home in this area with 68.3 percent of its residents returning home. Most facilities are below 50 percent in this statistic.
Facility Inspections
Turning to another one of this nursing home's strengths, it also earned a very impressive inspection rating. In fact, inspections turned out to be one of its best category grades. In that area, we awarded this nursing home an A. We take several aspects of a facility's inspection report into consideration in determining our inspection scores. One key factor is health deficiencies. It should be noted that the severity of the deficiencies is usually more important than the quantity of deficiencies, as some deficiencies are relatively insignificant. Fortunately, although this place had a few minor dings on its government inspection report, it had zero severe deficiencies. Severe deficiencies are those found in categories G, H, I, J, K and L. This tells you that the government inspectors didn't deem any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. A couple minor deficiencies aren't necessarily the end of the world.
Nurse Quality
Adding to this nursing home's list of strengths, it also received an excellent nursing grade. We awarded them an impressive grade of A- in this category. Nursing grades are tied to quantity of nursing care available. With 3.9 hours of nursing care per resident per day, this nursing home surpassed the national average. Lastly, this facility was also above average in each of the major quality-based metrics we looked at in this category. By way of illustration, it performed well in terms of avoiding major falls and pressure ulcers. These areas are generally reliable indicators of the quality of nursing care a nursing home provides.
Long-term Care Quality
The final area we scored is long-term care, in which this facility was awarded a C. Although this wound up being its least impressive category grade, this is still not the end of the world. In calculating our long-term care scores, we assess the personal care offered to a facility's residents. In addition to offering impressive levels of nurse staffing, this facility provided the pneumonia vaccine to 97.98995 percent of its residents. Vaccines are vital to keeping patients healthy. Finally, this place was able to limit hospitalizations. With only 1.17 hospitalizations per one thousand long-term resident days, this nursing home has less hospitalizations than many nursing homes.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Heritage Health-Normal Quality Metrics
Minimizes Pressure Ulcers
This tells you the percent of patients who have had a pressure ulcer. Pressure ulcers, which are also referred to as bed sores, are often the result of patients staying in one position for too long. Better nursing care can reduce the number of pressure ulcers sustained by residents in a nursing home.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This datapoint is a measure of the percentage of long-term residents that sustained a fall leading to severe injury. This is one of the statistics we use in calculating our nursing ratings.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This indicates the percentage of patients that suffered from a urinary tract infection. These infections are associated with insufficient hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This is the percent of patients given antipsychotic drugs. These drugs may be used to treat a variety of conditions, such as dementia.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is a measure of the percentage of long-term residents taking antianxiety medications.
Percent of Patients
Lower is Better
Managing Depression Among Residents
Measures the percent of long-term care patients who are showing signs of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This metric measures the percent of long-term care patients who have received the pneumonia and flu vaccines. Respiratory viruses can be very dangerous for nursing home residents, making these types of vaccines important for resident well-being.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This tells you the percentage of residents who required increased assistance with activities of daily living over time. High levels of needing for assistance with ADL's may be a sign of the deterioration of a patient's health.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This indicates the percent of residents that were able to retain mobility over time. Retaining mobility can be a good sign for residents' health.
Percentage of Residents
Higher is Better
Hospitalizations
This indicates the number of times residents are hospitalized per thousand days of care. There is a correlation between staying out of the hospital and the overall quality of long-term care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
Measures the number of rehospitalizations per thousand days of short-term patient care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This indicates the number of times residents are sent to the emergency room per thousand days of short-term patient care. There is generally a correlation between having fewer emergency room visits and the quality of care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is the percent of short-term care patients who experienced functional improvements, such as enhanced ability to perform activities of daily living. High levels of independence with activities of daily living usually correlates with successful rehabilitation services.
Percentage of Resident
Higher is Better