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Heritage Health-Normal

  • Nursing Home
  • Contracted Memory Care

Updated Jun 1, 2022 by Nick Lata

Historical Rating
Grade: D
Oct 18: B+Nov 18: BDec 18: BJan 19: BFeb 19: BMar 19: B-Apr 19: B+May 19: B+Jun 19: B+Jul 19: B+Aug 19: B+Sep 19: B+Jan 20: A-Mar 20: A-Apr 20: A-May 20: A-Jun 20: A-Jul 20: B+Aug 20: B+Sep 20: B+Oct 20: B+Jan 21: DFeb 21: DMar 21: DApr 21: DMay 21: DJun 21: DJul 21: DAug 21: DSep 21: DOct 21: DNov 21: BJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: D
See Rating Overview
Heritage Health-Normal's website

509 North Adelaide,
Normal IL 61761

(309) 452-7468

73.54% estimated occupancy 1

Note: Heritage Health-Normal has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Heritage Health-Normal is located in Normal, Illinois, a city with a total of 52,879 people. It looks like this facility is a well below average facility. A grade of this caliber indicates we found some red flags. If you are not satisfied with this facility's low overall grade, you may find you have slim pickings in Normal. The city has just two other nursing homes. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this nursing home's category grades, inspection reports are discussed in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Wound Care
  • Occupational Therapy
  • Tracheotomy Care
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Laboratory
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Orthopedic Rehabilitation
  • Catheter Care

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
More:
January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Facility Inspections

Grade: B-minus

While we were not high on this nursing home overall, we awarded it a B- for our inspections rating. This score is more respectable than the facility's overall score. We believe that one of the most important factors in assessing an inspection report is deficiencies. We especially focus on the severity of those deficiencies. Although this facility had some deficiencies on its inspection report, none of them were major deficiencies based on CMS' deficiency scale. Finally, CMS flagged this nursing home for possible abuse or neglect. This is not what you want to see. We advise you to direct your search elsewhere.

Nurse Quality

Grade: B-minus

We also awarded this facility a grade of B- for our nursing rating. We assessed the levels of nurses employed by the nursing home, in addition to the quantity of hours those nurses worked with residents, in calculating our grade in this area. This nursing home provides 0.4 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Lastly, despite not having the most impressive total nursing hours, this nursing home actually performed admirably in the area of preventing major falls. This is typically a good indicator that a place has sufficient quality controls in place.

Short-term Care Quality

Grade: B-minus

The next category we graded is short-term care, where this nursing home received a B- in this area. Short-term care grades are generally used to score a facility's performance with rehabilitation In order to have high-end rehabilitation services, nursing homes generally must feature higher levels of skilled nursing services. These types of services include registered nurses, physical therapists, occupational therapists and other highly skilled individuals. In this place's case, we were surprised to learn that it actually provides less registered nurse and physical therapist hours per resident than a typical facility. The hope is always that this does not adversely impact the quality of care. Finally, we considered the percentage of patients who were able to return to the community from this facility. We found that 6.4 percent of this facility's patients returned home. At most nursing homes, closer to half of their patients are able to return home so this figure is below average.

Long-term Care Quality

Grade: C

The final area we rated was long-term care. We awarded it a grade of C in that category. This is not a bad grade in this category. In calculating our long-term care scores, we scrutinize the personal care received by the facility's residents. Once we assessed the amount of care provided by nurses and other staff, we next considered the nursing home's vaccination statistics. Frankly, we were a bit concerned this facility vaccinated 82.20339 percent of its patients against pneumonia, which is significantly lower than what we expected. On a more positive note, this facility was able to limit hospitalizations. It had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Heritage Health-Normal Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Heritage Health-Normal, 8.94% of Patients had Pressure Ulcers

This indicates the percentage of long-term residents that suffer from new or worsened pressure ulcers or bed sores. We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

Grade: C

In Heritage Health-Normal, 3.47% of Patients had Serious Falls

This tells you the percentage of long-term patients who suffered a fall leading to major injury. Falls can arise for a variety of reasons, but excessive numbers of falls may be an indication of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: D

In Heritage Health-Normal, 2.6% of Patients had UTIs

This is the percentage of patients who sustained a urinary tract infection. UTI's are considered to be an indicator of nursing care . UTI's are often caused by a facility with lower levels of hygiene. However, this statistic can be misleading for certain facilities due to inconsistent reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-minus

In Heritage Health-Normal, 18.4% of Patients use Anti-Psychotic Medication

This statistic gauges the percent of long-term care residents which were administered antipsychotic medication. High levels of antipsychotic drug use may indicate that a nursing home is using these medications to subdue residents in scenarios where such medications are not medically required. Nevertheless, some facilities may need to rely on these drugs due to having more patients with cognitive disorders.

Appropriately Uses Anti-Anxiety Medication

Grade: B-plus

In Heritage Health-Normal, 19.11% of Patients use Anti-Anxiety Medication

This tells you the percentage of patients given antianxiety drugs. Antianxiety drugs are prescribed to patients experiencing depression or anxiety.

Managing Depression Among Residents

Grade: B-minus

In Heritage Health-Normal, 29.8% of Patients

Measures the percentage of long-term patients who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: D

In Heritage Health-Normal, 87.49% of Patients

This datapoint is a measure of the percentage of long-term care residents who have received the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for nursing home patients, making these types of vaccines vital to patient care.

Residents Maintain Autonomy

Grade: C

In Heritage Health-Normal, 14.23% Percentage of Patients

Measures the percentage of long-term care residents who required increased assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and continence.

Ability to Keep Residents Mobile

Grade: A

In Heritage Health-Normal, 19.34% Percentage of Residents

This metric measures the percentage of long-term stay residents who remained mobile levels. Some experts would argue that the ability to move around is critical to patients health.

Hospitalizations

Grade: D

In Heritage Health-Normal, 1.51 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per 1,000 days of care. There is generally a correlation between having fewer hospitalizations and the quality of nursing home care.

Short-term Care: Rehospitalizations

Grade: D

In Heritage Health-Normal, 19.34 Percentage of Residents Rehospitalized

This metric measures the number of times residents are rehospitalized per thousand days of short-term patient care. Avoiding the hospital during rehabilitation is critical to restoring the physical abilities of patients.

Short-term Care: ER Visits

Grade: C

In Heritage Health-Normal, 11.45 Percentage of Patients

This metric is a measure of the number of emergency room visits per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: C

In Heritage Health-Normal, 71.39% Percentage of Resident

This tells you the percentage of short-term residents that saw functional improvements, such as with activities of daily living. Higher levels of independence with activities of daily living typically correlates with superior rehabilitation services.

Nearby Hospitals

  • Advocate Bromenn Medical CenterAcute Care Hospitals 1.46 miles away1304 Franklin Avenue Normal Illinois 61761Voluntary non-profit - Church(309) 454-1400
  • St Joseph Medical CenterAcute Care Hospitals 3.45 miles away2200 E Washington Bloomington Illinois 61701Voluntary non-profit - Church(309) 662-3311
  • Advocate Eureka HospitalCritical Access Hospitals 20 miles away101 S Major St Eureka Illinois 61530Voluntary non-profit - Private(309) 467-2371

Nearby Dialysis

  • Fmc - Normal Dialysis2.41 miles away1531 E College Avenue Normal Illinois 61761Dialysis Stations: 12 (309) 451-1171
  • Fmc - Mclean County2.71 miles away1505 Eastland Medical Plaza Bloomington Illinois 61701Dialysis Stations: 20 (309) 663-7165
  • Home Dialysis Services - Bloomington5.09 miles away3901 General Electric Road, Suite 1 Bloomington Illinois 61704Dialysis Stations: 1 (309) 808-1226

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=145732