Skip to content

Heritage Hall West

  • Nursing Home

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: B-minus
Oct 18: CNov 18: CDec 18: CJan 19: DFeb 19: DMay 19: DJun 19: B-Jul 19: B-Aug 19: B-Sep 19: B-Jan 20: CMar 20: CApr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: B-Oct 20: B-Jan 21: B-Feb 21: B-Mar 21: B-Apr 21: CMay 21: CJun 21: CJul 21: CAug 21: B-Sep 21: B-Oct 21: CNov 21: CJan 22: CFeb 22: CMar 22: CApr 22: CMay 22: CJun 22: CAug 22: B-Sep 22: B-
See Rating Overview
Heritage Hall West's website

61 Cooper St,
Agawam MA 01001

(413) 786-8000

75.3% estimated occupancy 1

With an address in Agawam, Massachusetts, Heritage Hall West is one of four facilities in the city. Sporting an overall rating of B-, this looks like a middle of the road facility. Based on our analysis, this nursing home likely wouldn't be a bad choice. One of the highlights of this facility's report card is its impressive inspection grade, which you can find in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
More:
April
April 1, 2021April 2, 2021April 3, 2021April 4, 2021April 5, 2021April 6, 2021April 7, 2021April 8, 2021April 9, 2021April 10, 2021April 11, 2021April 12, 2021April 13, 2021April 14, 2021April 15, 2021April 16, 2021April 17, 2021April 18, 2021April 19, 2021April 20, 2021April 21, 2021April 22, 2021April 23, 2021April 24, 2021April 25, 2021April 26, 2021April 27, 2021April 28, 2021April 29, 2021April 30, 2021
May
May 1, 2021May 2, 2021May 3, 2021May 4, 2021May 5, 2021May 6, 2021May 7, 2021May 8, 2021May 9, 2021May 10, 2021May 11, 2021May 12, 2021May 13, 2021May 14, 2021May 15, 2021May 16, 2021May 17, 2021May 18, 2021May 19, 2021May 20, 2021May 21, 2021May 22, 2021May 23, 2021May 24, 2021May 25, 2021May 26, 2021May 27, 2021May 28, 2021May 29, 2021May 30, 2021May 31, 2021
June
June 1, 2021June 2, 2021June 3, 2021June 4, 2021June 5, 2021June 6, 2021June 7, 2021June 8, 2021June 9, 2021June 10, 2021June 11, 2021June 12, 2021June 13, 2021June 14, 2021June 15, 2021June 16, 2021June 17, 2021June 18, 2021June 19, 2021June 20, 2021June 21, 2021June 22, 2021June 23, 2021June 24, 2021June 25, 2021June 26, 2021June 27, 2021June 28, 2021June 29, 2021June 30, 2021
July
July 1, 2021July 2, 2021July 3, 2021July 4, 2021July 5, 2021July 6, 2021July 7, 2021July 8, 2021July 9, 2021July 10, 2021July 11, 2021July 12, 2021July 13, 2021July 14, 2021July 15, 2021July 16, 2021July 17, 2021July 18, 2021July 19, 2021July 20, 2021July 21, 2021July 22, 2021July 23, 2021July 24, 2021July 25, 2021July 26, 2021July 27, 2021July 28, 2021July 29, 2021July 30, 2021July 31, 2021
August
August 1, 2021August 2, 2021August 3, 2021August 4, 2021August 5, 2021August 6, 2021August 7, 2021August 8, 2021August 9, 2021August 10, 2021August 11, 2021August 12, 2021August 13, 2021August 14, 2021August 15, 2021August 16, 2021August 17, 2021August 18, 2021August 19, 2021August 20, 2021August 21, 2021August 22, 2021August 23, 2021August 24, 2021August 25, 2021August 26, 2021August 27, 2021August 28, 2021August 29, 2021August 30, 2021August 31, 2021
September
September 1, 2021September 2, 2021September 3, 2021September 4, 2021September 5, 2021September 6, 2021September 7, 2021September 8, 2021September 9, 2021September 10, 2021September 11, 2021September 12, 2021September 13, 2021September 14, 2021September 15, 2021September 16, 2021September 17, 2021September 18, 2021September 19, 2021September 20, 2021September 21, 2021September 22, 2021September 23, 2021September 24, 2021September 25, 2021September 26, 2021September 27, 2021September 28, 2021September 29, 2021September 30, 2021
October
October 1, 2021October 2, 2021October 3, 2021October 4, 2021October 5, 2021October 6, 2021October 7, 2021October 8, 2021October 9, 2021October 10, 2021October 11, 2021October 12, 2021October 13, 2021October 14, 2021October 15, 2021October 16, 2021October 17, 2021October 18, 2021October 19, 2021October 20, 2021October 21, 2021October 22, 2021October 23, 2021October 24, 2021October 25, 2021October 26, 2021October 27, 2021October 28, 2021October 29, 2021October 30, 2021October 31, 2021
November
November 1, 2021November 2, 2021November 3, 2021November 4, 2021November 5, 2021November 6, 2021November 7, 2021November 8, 2021November 9, 2021November 10, 2021November 11, 2021November 12, 2021November 13, 2021November 14, 2021November 15, 2021November 16, 2021November 17, 2021November 18, 2021November 19, 2021November 20, 2021November 21, 2021November 22, 2021November 23, 2021November 24, 2021November 25, 2021November 26, 2021November 27, 2021November 28, 2021November 29, 2021November 30, 2021
December
December 1, 2021December 2, 2021December 3, 2021December 4, 2021December 5, 2021December 6, 2021December 7, 2021December 8, 2021December 9, 2021December 10, 2021December 11, 2021December 12, 2021December 13, 2021December 14, 2021December 15, 2021December 16, 2021December 17, 2021December 18, 2021December 19, 2021December 20, 2021December 21, 2021December 22, 2021December 23, 2021December 24, 2021December 25, 2021December 26, 2021December 27, 2021December 28, 2021December 29, 2021December 30, 2021December 31, 2021
January
January 1, 2022January 2, 2022January 3, 2022January 4, 2022January 5, 2022January 6, 2022January 7, 2022January 8, 2022January 9, 2022January 10, 2022January 11, 2022January 12, 2022January 13, 2022January 14, 2022January 15, 2022January 16, 2022January 17, 2022January 18, 2022January 19, 2022January 20, 2022January 21, 2022January 22, 2022January 23, 2022January 24, 2022January 25, 2022January 26, 2022January 27, 2022January 28, 2022January 29, 2022January 30, 2022January 31, 2022
February
February 1, 2022February 2, 2022February 3, 2022February 4, 2022February 5, 2022February 6, 2022February 7, 2022February 8, 2022February 9, 2022February 10, 2022February 11, 2022February 12, 2022February 13, 2022February 14, 2022February 15, 2022February 16, 2022February 17, 2022February 18, 2022February 19, 2022February 20, 2022February 21, 2022February 22, 2022February 23, 2022February 24, 2022February 25, 2022February 26, 2022February 27, 2022February 28, 2022
March
March 1, 2022March 2, 2022March 3, 2022March 4, 2022March 5, 2022March 6, 2022March 7, 2022March 8, 2022March 9, 2022March 10, 2022March 11, 2022March 12, 2022March 13, 2022March 14, 2022March 15, 2022March 16, 2022March 17, 2022March 18, 2022March 19, 2022March 20, 2022March 21, 2022March 22, 2022March 23, 2022March 24, 2022March 25, 2022March 26, 2022March 27, 2022March 28, 2022March 29, 2022March 30, 2022March 31, 2022

Facility Inspections

Grade: B-plus

In addition to having a decent overall grade, we also want to point out that this place received favorable government inspections in recent years. We awarded it one of our better scores in that area, with a B+. This is a notably better grade than the nursing home's overall score. We take several aspects of a facility's inspection report into consideration in calculating our inspection ratings. One key factor is health deficiencies. It should be noted that the severity of the deficiencies is usually more meaningful than the number of deficiencies, as some are quite minor. While this place had a few deficiencies on its inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: B

Another one of this facility's more favorable category grades was in the area of long-term care. In that category, we gave this nursing home a grade of B. For residents seeking a permanent residence as opposed to skilled nursing, long-term care is a very important category. On top of assessing the amount of care provided by nurses and other staff, we analyzed the number of residents vaccinated against pneumonia. This facility administered the vaccine to 74.74227 percent of its residents. This is a bit less than we expected but still a reasonably acceptable percentage. Clearly, this place is doing something right in this area as it was able to keep its patients out of the hospital. It had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.

Nurse Quality

Grade: B

We also awarded this facility a favorable grade in nursing. This facility earned a grade of B in this category, which is one of our better grades. In computing our nursing scores, we analyze both nursing hours and the levels of licensure of those nurses. This nursing home provides 0.3 hours of nursing care per resident per day. Finally, we also assessed several nursing quality measures and this facility excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place Massachusetts in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can many times be avoided by offering better nursing care, such as employing a system of turning a patient even once per day.

Short-term Care Quality

Grade: C

The last category we analyzed was short-term care. This nursing home was given a grade of C in this area. Short-term care grades are important for prospective residents looking for rehabilitation. Rehabilitation generally requires more highly-skilled nursing services. Skilled nursing means a broad range of nursing services, spanning from registered nurses to physical and respiratory therapists, as well as other variations of therapy. Fortunately, it appear that this facility employs registered nurses. Not every facility employs these types of nurses. On the other hand, according to the information they provided, it does not look like the facility employs physical therapists. Lastly, we assessed the number of residents who eventually returned home from this facility. We found that 4.7 percent of this facility's residents were able to return home. This figure was actually well below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Heritage Hall West Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Heritage Hall West, 6.44% of Patients had Pressure Ulcers

This indicates the percent of patients who sustained a pressure ulcer. Pressure ulcers are considered to be a measure of the quality of nursing care . Pressure ulcers, which are also known as bed sores, are routinely caused by residents not being moved frequently enough.

Minimizes Serious Falls

Grade: B

In Heritage Hall West, 3.68% of Patients had Serious Falls

This figure measures the percent of long-term patients that suffered falls which caused severe injury. This is one of the statistics we use in determining nursing ratings.

Minimizes Urinary Tract Infections

Grade: B-minus

In Heritage Hall West, 2.42% of Patients had UTIs

This is the percentage of residents who sustained a urinary tract infection. UTI's are often the result of facilities with worst hygiene practices. Better nursing care can limit the number of UTI's sustained by residents in a nursing home. Note that this statistic is sometimes skewed by the fact that nursing homes have varying reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Heritage Hall West, 19.05% of Patients use Anti-Psychotic Medication

This datapoint measures the percentage of long-term patients who were administered antipsychotic drugs. High levels of antipsychotic drug use may suggest a facility is using these drugs to control patient behavior in scenarios where such medications are not medically required. However, some nursing homes need to rely more on these drugs due to an increased number of patients suffering from Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Heritage Hall West, 18.65% of Patients use Anti-Anxiety Medication

This datapoint is an indication of the percent of long-term residents receiving antianxiety drugs.

Managing Depression Among Residents

Grade: A

In Heritage Hall West, 1.93% of Patients

Measures the percent of long-term care residents who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: D

In Heritage Hall West, 91.44% of Patients

This metric measures the percentage of long-term care patients who received the flu and pneumonia vaccines. Respiratory viruses can be fatal for seniors, making these vaccines important for resident well-being.

Residents Maintain Autonomy

Grade: B-plus

In Heritage Hall West, 15.15% Percentage of Patients

This metric is a measure of the percentage of long-term stay patients who needed more assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and continence.

Ability to Keep Residents Mobile

Grade: A-minus

In Heritage Hall West, 17.66% Percentage of Residents

This metric tracks the percent of long-term stay residents who retained mobility levels. Some believe that mobility is vital to patients physical and mental health.

Hospitalizations

Grade: A

In Heritage Hall West, 1.44 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: C

In Heritage Hall West, 17.66 Percentage of Residents Rehospitalized

Measures the number of rehospitalizations per 1,000 days of short-term resident care. Avoiding the hospital during rehabilitation is key to restoring the physical abilities of residents.

Short-term Care: ER Visits

Grade: A

In Heritage Hall West, 10.93 Percentage of Patients

Measures the number of times residents are sent to the emergency room per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Heritage Hall West, 71.35% Percentage of Resident

This is the percentage of short-term stay patients that saw functional improvements, such as with activities of daily living.

Scores for Agawam, MA

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of B-plus
  • Long-term Care Rating has a grade of B
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B-plus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.67 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 2.87 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.56 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.24 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.4 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 17.14 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.53 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.01 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.02 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.17 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.77 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center4.94 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center6 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Ara-Holyoke Dialysis LLC6.15 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128