Heritage Hall West: Nursing Home OverviewSkip to content

Heritage Hall West

  • Nursing Home

Updated Apr 1, 2023 by Nick Lata

Historical Rating
Grade: B-plus
Oct 18: CNov 18: CDec 18: CJan 19: DFeb 19: DMay 19: DJun 19: B-Jul 19: B-Aug 19: B-Sep 19: B-Jan 20: CMar 20: CApr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: B-Oct 20: B-Nov 20: B-Jan 21: B-Feb 21: B-Mar 21: B-Apr 21: CMay 21: CJun 21: CJul 21: CAug 21: B-Sep 21: B-Oct 21: CNov 21: CJan 22: CFeb 22: CMar 22: CApr 22: CMay 22: CJun 22: CAug 22: B-Sep 22: B-Oct 22: BNov 22: BJan 23: BFeb 23: BMar 23: BApr 23: B+
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Heritage Hall West's website

61 Cooper St,
Agawam MA 01001

(413) 786-8000

73.96% estimated occupancy 1

With an address in Agawam, Massachusetts, Heritage Hall West is one of only three nursing homes in this area. Sporting an overall grade of B+, this is a strong facility. Based on our assessment, this place looks like a good fit for most people. The best aspect of this nursing home's impressive report card was its nursing rating. Nursing grades are discussed in the next paragraph

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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Nurse Quality

Grade: A

In addition to being a quality nursing home overall, this facility really excelled in the area of nursing, where it received an A. Few nursing homes fared better in this area. The nursing rating includes several datapoints, but the most important consideration is the level of nurse hours spent with patients. This facility provided 0.3 hours of nursing care per resident per day. Lastly, we also looked at some nursing quality measures in determining our nursing grades. This nursing home performed very well when it comes to avoiding pressure ulcers and major falls. We consider these areas to be good indicators of the quality of nursing care.

Long-term Care Quality

Grade: A-minus

This facility was awarded impressive marks in the category of long-term care as well. Consequently, it received one of our most superb scores in that area with a score of A-. Nursing homes that receive this kind of score in this category typically provide consistent 24/7 care to make sure patients are well cared for. Once we assessed the quantity of nursing care, we then looked at the facility's vaccination statistics. This nursing home vaccinated 64.485985 percent of its patients against pneumonia. While its vaccination rate was a bit lower than we hoped for, at least this place was able to limit hospitalizations. It had less than one hospitalization per one thousand long-term resident days, which is an impressively low number.

Facility Inspections

Grade: B-plus

Moving on to another of this facility's strengths, it also received a very impressive inspection score. This proved to be one of its best category grades. In that area, we awarded this facility a grade of B+. Perhaps the most critical factor we consider in computing our inspection scores is deficiencies. Deficiencies are found on a facility's recent inspection reports. Facilities with higher scores in this area most likely avoided the most severe deficiencies involving patient abuse or death. Although this place had a few deficiencies on its government inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Short-term Care Quality

Grade: B-minus

The final category we graded is short-term care, where this facility was awarded a B-. Although this turned out to be its weakest category score, this is still a middle of the pack score. Our short-term care grades are thought to be more meaningful for patients in need of rehabilitation from their nursing home. Rehabilitation typically requires more highly-skilled nursing. This means not just nursing services, but also physical and respiratory therapy, as well as other variations of therapy. Fortunately, it appear that this facility has registered nurses on staff. Not all facilities employs these types of nurses. On the other hand, based on the information they provided, they do not appear to employ physical therapists. The last statistic we looked at in this category is the percentage of patients who were able to leave the facility and return home. We discovered that just 4.7 percent of this facility's patients were able to return home, which is actually below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18May 23

Heritage Hall West Quality Metrics

Minimizes Pressure Ulcers

Grade: A-minus

In Heritage Hall West, 4.83% of Patients had Pressure Ulcers

This metric tells you the percent of long-term stay residents that suffered from pressure ulcers. Many experts believe that pressure ulcers are a great measure of a facility's nursing care quality.

Minimizes Serious Falls

Grade: A-minus

In Heritage Hall West, 2.1% of Patients had Serious Falls

This is the percentage of patients who suffered from a major fall. Falls leading to severe injuries are routinely linked to poor nursing care. Better nursing protocols limits the percentage of residents in a nursing home who sustain major falls.

Minimizes Urinary Tract Infections

Grade: D

In Heritage Hall West, 4.46% of Patients had UTIs

This is the percentage of residents who sustained a urinary tract infection. UTI's are often the result of facilities with worst hygiene practices. Better nursing care can limit the number of UTI's sustained by residents in a nursing home. Note that this statistic is sometimes skewed by the fact that nursing homes have varying reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Heritage Hall West, 12.97% of Patients use Anti-Psychotic Medication

This datapoint measures the percentage of long-term patients who were administered antipsychotic drugs. High levels of antipsychotic drug use may suggest a facility is using these drugs to control patient behavior in scenarios where such medications are not medically required. However, some nursing homes need to rely more on these drugs due to an increased number of patients suffering from Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: B-minus

In Heritage Hall West, 22.72% of Patients use Anti-Anxiety Medication

This datapoint is an indication of the percent of long-term residents receiving antianxiety drugs.

Managing Depression Among Residents

Grade: B-minus

In Heritage Hall West, 4.03% of Patients

Measures the percent of long-term care residents who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: D

In Heritage Hall West, 81.82% of Patients

This metric measures the percentage of long-term care patients who received the flu and pneumonia vaccines. Respiratory viruses can be fatal for seniors, making these vaccines important for resident well-being.

Residents Maintain Autonomy

Grade: B-plus

In Heritage Hall West, 12.33% of Patients

This metric is a measure of the percentage of long-term stay patients who needed more assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and continence.

Ability to Keep Residents Mobile

Grade: A-minus

In Heritage Hall West, 21.06% of Residents

This metric tracks the percent of long-term stay residents who retained mobility levels. Some believe that mobility is vital to patients physical and mental health.

Hospitalizations

Grade: B-plus

In Heritage Hall West, 0.01 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: C

In Heritage Hall West, 21.06% of Residents Rehospitalized

Measures the number of rehospitalizations per 1,000 days of short-term resident care. Avoiding the hospital during rehabilitation is key to restoring the physical abilities of residents.

Short-term Care: ER Visits

Grade: A

In Heritage Hall West, 5.64% of Patients

Measures the number of times residents are sent to the emergency room per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: B-plus

In Heritage Hall West, 79.03% of Resident

This is the percentage of short-term stay patients that saw functional improvements, such as with activities of daily living.

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.67 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 2.87 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.56 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.24 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.4 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 17.14 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.53 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.01 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.02 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.17 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.77 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center4.94 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center6 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Ara-Holyoke Dialysis LLC6.15 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128

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Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=225253