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Heritage Hall South

  • Nursing Home

Updated Apr 1, 2023 by Nick Reese

Historical Rating
Grade: B-plus
Oct 18: BNov 18: B+Dec 18: B+Jan 19: BFeb 19: BMay 19: BJun 19: BJul 19: B+Aug 19: B+Sep 19: B+Jan 20: B+Mar 20: B+Apr 20: A-May 20: A-Jun 20: A-Jul 20: AAug 20: ASep 20: AOct 20: ANov 20: AJan 21: AFeb 21: AMar 21: AApr 21: A-May 21: A-Jun 21: A-Jul 21: A-Aug 21: A-Sep 21: A-Oct 21: A-Nov 21: AJan 22: A-Feb 22: A-Mar 22: A-Apr 22: AMay 22: AJun 22: AAug 22: ASep 22: AOct 22: A-Nov 22: A-Jan 23: B+Feb 23: B+Mar 23: B+Apr 23: B+
See Rating Overview
Heritage Hall South's website

65 Cooper Street,
Agawam MA 01001

(413) 786-8000

69.59% estimated occupancy 1

Heritage Hall South is a senior living facility located in Agawam, Massachusetts. The city has a population of 16,769 people. We awarded this facility an overall rating of B+, making it the highest graded nursing home in Agawam. Based on all of the relevant data, you could do much worse than this nursing home. The best part of this nursing home's strong profile was its inspection rating. We discuss inspections in the next paragraph

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Hemodialysis
  • Podiatry
  • Mental Health
  • Physical Therapy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Awards

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2020

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2021

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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Facility Inspections

Grade: A

To go along with its strong overall score, we gave this place an A for the area of inspections. Inspection scores weigh several factors, including deficiencies, substantiated complaints and federal fines. You can find more information about each of these items by obtaining copies of nursing homes' inspection reports. This particular nursing home received 8 deficiencies on its inspection report. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: A-minus

Among the reasons we rated this nursing home so highly is that it was given a dominant long-term care score. Indeed, long-term care turned out to be its second most favorable category grade. In that area, we gave this nursing home a grade of A-. For prospective residents looking for a permanent place to live rather than skilled nursing, long-term care grades are an important measure. In addition to considering the quantity of care provided by nurses aids and other staff, we looked at the percentage of residents vaccinated against pneumonia. This nursing home vaccinated 86.85446 percent of its residents. This is slightly less than we anticipated. Clearly, this nursing home is doing something right in this area as it was able to keep its residents out of the hospital. It had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.

Nurse Quality

Grade: B-plus

Another strong feature for this facility is that it received an impressive nursing grade. In that area, we awarded this facility a grade of B+. In computing our nursing ratings, we look at both nursing hours and the skill levels of those nurses. This nursing home provides 0.3 hours of nursing care per resident per day. Finally, we also looked at some nursing quality measures in determining our nursing grades. This place performed very well in terms of minimizing its residents' major falls and pressure ulcers. We consider these areas to be good indicators of the quality of nursing care.

Short-term Care Quality

Grade: B-minus

The last category we assessed is short-term care, where this nursing home was given a grade of B-. This actually turned out to be this nursing home's weakest area. This is still not a poor grade. Short-term care scores are based in part on a nursing home's quantity of highly-skilled highly skilled professionals. This means a broad scope of services, ranging from registered nurses to physical and speech therapists, as well as other variations of therapy. Unfortunately, it does not look like this nursing home provided information on registered nurse or physical therapist staffing. The last item we assessed in this category is the number of residents who who were able to eventually return home from the facility. We found that just 5.3 percent of this facility's residents returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18May 23

Heritage Hall South Quality Metrics

Minimizes Pressure Ulcers

Grade: A

In Heritage Hall South, 6.61% of Patients had Pressure Ulcers

This figure is an indication of the percentage of long-term care residents that suffered from pressure ulcers. We have found that pressure ulcers are a reliable indicator of quality of care.

Minimizes Serious Falls

Grade: B

In Heritage Hall South, 3.77% of Patients had Serious Falls

This metric is a measure of the percentage of long-term care residents who had falls resulting in major injury. This is one of the statistics we use in calculating our nursing ratings.

Minimizes Urinary Tract Infections

Grade: B-plus

In Heritage Hall South, 2.05% of Patients had UTIs

This figure measures the percent of long-term residents who experienced urinary tract infections. UTI's may be an indication of a nursing home with worse hygiene protocols. Nevertheless, this statistic may be skewed for some facilities due to inconsistent reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Heritage Hall South, 19.24% of Patients use Anti-Psychotic Medication

This is the percentage of patients given antipsychotic drugs. Antipsychotic medications are administered to patients for many conditions, including Alzheimer's or other dementias. Tragically, in limited cases, high levels of antipsychotic drug use may suggest a facility is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: A

In Heritage Hall South, 18.54% of Patients use Anti-Anxiety Medication

This statistic gauges the percentage of long-term residents receiving antianxiety medications.

Managing Depression Among Residents

Grade: B

In Heritage Hall South, 2.48% of Patients

This indicates the percent of residents who are demonstrating signs of depression. Higher levels of depression may reveal worse patient care.

Appropriate Vaccine Usage

Grade: C

In Heritage Hall South, 91.39% of Patients

This metric is a measure of the percentage of long-term care patients that received the flu and pneumonia vaccines.

Residents Maintain Autonomy

Grade: D

In Heritage Hall South, 16.21% Percentage of Patients

This datapoint measures the percentage of long-term care residents that needed additional assistance with activities of daily living over time. Activities of daily living include activities such as getting dressed and eating.

Ability to Keep Residents Mobile

Grade: A

In Heritage Hall South, 15.75% Percentage of Residents

Measures the percentage of long-term stay residents that were able to retain mobility. Many would argue that mobility is critical to residents' physical and mental health.

Hospitalizations

Grade: B-plus

In Heritage Hall South, 1.68 Hospitalizations per 1,000 resident days

This metric measures the number of hospitalizations per thousand days of patient care. Staying out of the hospital is key to preserving the physical well-being of patients.

Short-term Care: Rehospitalizations

Grade: D

In Heritage Hall South, 15.75 Percentage of Residents Rehospitalized

This is the number of times residents are rehospitalized per 1,000 days of short-term care.

Short-term Care: ER Visits

Grade: A

In Heritage Hall South, 11.2 Percentage of Patients

This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Heritage Hall South, 71.52% Percentage of Resident

This tells you the percentage of short-term stay patients who experienced functional improvements, such as enhanced ability to perform activities of daily living. High levels of performance with activities of daily living typically correlates with higher quality rehabilitation services.

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.9 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.11 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.6 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.47 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.54 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.96 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.76 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.24 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.25 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.26 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.41 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.95 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.18 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.79 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.34 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476