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Heritage Hall South

  • Nursing Home

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: A
Oct 18: BNov 18: B+Dec 18: B+Jan 19: BFeb 19: BMay 19: BJun 19: BJul 19: B+Aug 19: B+Sep 19: B+Jan 20: B+Mar 20: B+Apr 20: A-May 20: A-Jun 20: A-Jul 20: AAug 20: ASep 20: AOct 20: AJan 21: AFeb 21: AMar 21: AApr 21: A-May 21: A-Jun 21: A-Jul 21: A-Aug 21: A-Sep 21: A-Oct 21: A-Nov 21: AJan 22: A-Feb 22: A-Mar 22: A-Apr 22: AMay 22: AJun 22: AAug 22: ASep 22: A
See Rating Overview
Heritage Hall South's website

65 Cooper Street,
Agawam MA 01001

(413) 786-8000

54.75% estimated occupancy 1

Heritage Hall South is a senior living facility located in Agawam, Massachusetts. The city has a population of 16,769 people. This nursing home was given an overall score of A. Indeed, this turned out to be the number one rated facility in Agawam. We can't find many negative things to say about this nursing home. Its scores are just impeccable. As you can see below, this facility also performed just fine in our category ratings. It would be hard to find any major flaws in this place's profile.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Hemodialysis
  • Podiatry
  • Mental Health
  • Physical Therapy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Awards

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2020

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2021

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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Nurse Quality

Grade: A

On top of being a first rate facility overall, this nursing home also excelled in nursing, where it earned an A. Few nursing homes fared better in this category. The nursing category analyzes many subcategories, many of which are associated with nursing hours. This particular nursing home provided 0.4 hours of nursing care per resident per day. Finally, we also looked at several nursing quality measures and this facility excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place the state in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can often be avoided by offering better nursing care, such as employing a system of turning a resident more often.

Long-term Care Quality

Grade: A

To complement its dominant achievements in other areas, we awarded this facility a score of A for its long-term care grade. Nursing homes that do well in long-term care tend to provide residents with more supervision and stay on top of routine medical care. On top of assessing the amount of care provided by nurses aids and other staff, we looked at the number of residents vaccinated against pneumonia. This facility provided the vaccine to 95.34884 percent of its patients, which is higher than most nursing homes. Clearly, this nursing home is doing something right in this area as it was able to keep its patients out of the hospital. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is an impressively low number.

Facility Inspections

Grade: A

This nursing home also received a nearly flawless government inspection report. As a result, it received one of our highest grades in that category with an A. Inspection ratings account for a host of factors included in a nursing home's inspection reports. One of the most important criteria we look at is the number and severity of deficiencies. Facilities with better scores in this category tend to have very few severe deficiencies. This particular nursing home received 8 deficiencies on its inspection report. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Short-term Care Quality

Grade: B-plus

In the final category we rated, this nursing home was given an impressive grade grade of B+ in our short-term care category. With this grade, the facility topped off a very favorable profile. In our short-term care grade, we endeavor to create a meaningful measure for rehabilitation. In doing so, we assess the nursing home's levels of skilled nursing services, including both registered nurses and physical therapy, as well as speech therapy. Fortunately, it looks like this facility employs registered nurses. Not all facilities employs these skilled professionals. However, based on the data this nursing home provided, it does not look like the facility employs physical therapists. The last statistic we looked at in this category is the number of residents who were able to leave the facility and return home. We discovered that 5.3 percent of this facility's residents returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Heritage Hall South Quality Metrics

Minimizes Pressure Ulcers

Grade: A-plus

In Heritage Hall South, 6.44% of Patients had Pressure Ulcers

This indicates the percentage of residents who suffered from a pressure ulcer. Pressure ulcers are considered by many experts to be a barometer of the quality of nursing care at a nursing home. Pressure ulcers, which are also known as bed sores, are routinely caused by patients not being moved frequently enough.

Minimizes Serious Falls

Grade: B-minus

In Heritage Hall South, 3.68% of Patients had Serious Falls

This is the percentage of residents that have had a fall which resulted in major injury.

Minimizes Urinary Tract Infections

Grade: A-minus

In Heritage Hall South, 2.42% of Patients had UTIs

This metric measures the percentage of long-term residents that have sustained UTI's. While more infections could reflect poorly on a facility's nursing care, it can be problematic to compare between facilities due to inconsistent reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Heritage Hall South, 19.05% of Patients use Anti-Psychotic Medication

This datapoint gauges the percentage of long-term patients who are administered antipsychotic drugs. Excessive reliance on these medications may indicate a facility is using these medications to subdue residents in scenarios where such medications are not medically indicated. Nevertheless, some facilities may need to rely more on these medications due to an increased number of patients with Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: A

In Heritage Hall South, 18.65% of Patients use Anti-Anxiety Medication

This is the percent of patients prescribed antianxiety drugs. Antianxiety drugs are prescribed to residents experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B

In Heritage Hall South, 1.93% of Patients

This is the percentage of patients who are exhibiting depressive symptoms.

Appropriate Vaccine Usage

Grade: B

In Heritage Hall South, 91.44% of Patients

Measures the percent of long-term residents who were vaccinated against pneumonia and flu.

Residents Maintain Autonomy

Grade: A

In Heritage Hall South, 15.15% Percentage of Patients

Measures the percentage of long-term care residents who required additional assistance with activities of daily living over time. Activities of daily living include activities such as dressing and taking a bath. Some experts believe this is a reasonable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: B-minus

In Heritage Hall South, 17.66% Percentage of Residents

This tells you the percent of patients who retained mobility levels over time. Preserving mobility is often a good sign for residents' health.

Hospitalizations

Grade: B-plus

In Heritage Hall South, 1.44 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per thousand days of patient care. There is a correlation between keeping patients out of the hospital and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-plus

In Heritage Hall South, 17.66 Percentage of Residents Rehospitalized

This is the number of times residents are rehospitalized per thousand days of short-term patient care. There is usually a correlation between avoiding hospitalizations and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: B-plus

In Heritage Hall South, 10.93 Percentage of Patients

This tells you the number of times residents are sent to the emergency room per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Heritage Hall South, 71.35% Percentage of Resident

This is the percent of short-term stay residents that saw functional improvements, such as with activities of daily living.

Scores for Agawam, MA

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of B-plus
  • Long-term Care Rating has a grade of B
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B-plus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.9 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.11 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.6 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.47 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.54 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.96 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.76 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.24 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.25 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.26 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.41 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.95 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.18 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.79 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.34 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476