Heritage Hall South: Nursing Home OverviewSkip to content

Heritage Hall South

  • Nursing Home

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: B-plus
Oct 18: BNov 18: B+Dec 18: B+Jan 19: BFeb 19: BMay 19: BJun 19: BJul 19: B+Aug 19: B+Sep 19: B+Jan 20: B+Mar 20: B+Apr 20: A-May 20: A-Jun 20: A-Jul 20: AAug 20: ASep 20: AOct 20: ANov 20: AJan 21: AFeb 21: AMar 21: AApr 21: A-May 21: A-Jun 21: A-Jul 21: A-Aug 21: A-Sep 21: A-Oct 21: A-Nov 21: AJan 22: A-Feb 22: A-Mar 22: A-Apr 22: AMay 22: AJun 22: AAug 22: ASep 22: AOct 22: A-Nov 22: A-Jan 23: B+Feb 23: B+Mar 23: B+Apr 23: B+Jun 23: B+Jul 23: B+Aug 23: B+Sep 23: B+Oct 23: B+Nov 23: B+
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Heritage Hall South's website

65 Cooper Street,
Agawam MA 01001

(413) 786-8000

74.26% estimated occupancy 1

Heritage Hall South is a senior living facility located in Agawam, Massachusetts. The city has a population of 16,769 people. This is a strong facility with a grade of B+ overall. We were pleased to learn that many of the other nursing homes in Agawam received similar grades. Based on our analysis, you could do much worse than this facility. The best aspect of this nursing home's strong report card is its inspection score. We discuss inspections in the next paragraph

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Hemodialysis
  • Podiatry
  • Mental Health
  • Physical Therapy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Awards

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2020

Best Nursing Home in Agawam, Massachusetts badge

Best Nursing Home in Agawam, Massachusetts Awards 2021

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Facility Inspections

Grade: A

In addition to receiving a strong overall grade, this nursing home also earned top notch inspections in recent years. We awarded it one of our best scores in this category, with an A. These inspection ratings weigh several factors, including deficiencies and federal fines. You can find more information about each of these issues by obtaining copies of nursing homes' inspection reports. This particular nursing home received 8 deficiencies on its inspection report. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Nurse Quality

Grade: B-plus

One of the other reasons we rated this facility so highly is that it earned a very impressive nursing grade. In that category, we awarded this facility an B+. Nursing grades are largely based on the nursing home's level of nurse staffing. This particular nursing home provided 0.4 hours of nursing care per resident per day. Finally, we also assessed several nursing quality measures and this nursing home excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any nursing home the state in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can generally be prevented by providing better nursing care, such as by employing a system of turning residents more often.

Long-term Care Quality

Grade: B-plus

In addition, this facility also received favorable long-term care grades this year. Indeed, we gave them one of our more favorable grades in that category, with a grade of B+. If you are seeking services other than rehabilitation, you should take a close look at each nursing home's long-term care grades. One of the criteria we considered on top of nursing hours was vaccines. This nursing home provided the pneumonia vaccine to 89.47369 percent of its residents. Although its vaccination rate was a bit lower than we had hoped, this place was able to limit hospitalizations. In fact, it had only 0.01 hospitalizations per one thousand long-term resident days, which is an impressively low number.

Short-term Care Quality

Grade: B-minus

The final area we analyzed is short-term care, in which this facility was given a grade of B-. This was this nursing home's least impressive category. This is nevertheless not a bad grade. Our short-term care ratings are based on a nursing home's quantity of highly-skilled highly skilled professionals. This includes a wide scope of nursing services, ranging from registered nurses to physical and occupational therapists, not to mention other forms of therapy. Fortunately, it looks like this nursing home has registered nurses on staff. Not all nursing homes employs these skilled professionals. On the other hand, based on the data they provided, they do not appear to employ physical therapists. Finally, we looked at the number of patients who returned home from this nursing home. We found that 4.6 percent of this facility's residents were able to return home. This figure was well below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Heritage Hall South Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Heritage Hall South, 7.57% of Patients had Pressure Ulcers

This is the percent of residents that sustained a pressure ulcer. Pressure ulcers are damage to the skin caused by remaining in one position for an excessive period of time.

Minimizes Serious Falls

Grade: B

In Heritage Hall South, 2.83% of Patients had Serious Falls

This gauges the percent of long-term care patients who experienced falls leading to major injury. Falls can happen for a variety of reasons, but high rates of major falls could be an indicator of poor nursing care.

Minimizes Urinary Tract Infections

Grade: B

In Heritage Hall South, 1.69% of Patients had UTIs

This indicates the percentage of residents that suffered from a urinary tract infection. UTI's are considered by many in the nursing home industry to be a measure of the quality of nursing care . UTI's are routinely linked to lower quality nursing care. Nevertheless, this datapoint can also be misleading for some facilities due to varying reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Heritage Hall South, 6.44% of Patients use Anti-Psychotic Medication

This datapoint gauges the percentage of long-term patients who are administered antipsychotic drugs. Excessive reliance on these medications may indicate a facility is using these medications to subdue residents in scenarios where such medications are not medically indicated. Nevertheless, some facilities may need to rely more on these medications due to an increased number of patients with Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: A

In Heritage Hall South, 8.82% of Patients use Anti-Anxiety Medication

This is the percent of patients prescribed antianxiety drugs. Antianxiety drugs are prescribed to residents experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B-minus

In Heritage Hall South, 6.19% of Patients

This is the percentage of patients who are exhibiting depressive symptoms.

Appropriate Vaccine Usage

Grade: C

In Heritage Hall South, 92.22% of Patients

Measures the percent of long-term residents who were vaccinated against pneumonia and flu.

Residents Maintain Autonomy

Grade: F

In Heritage Hall South, 32.91% of Patients

Measures the percentage of long-term care residents who required additional assistance with activities of daily living over time. Activities of daily living include activities such as dressing and taking a bath. Some experts believe this is a reasonable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A

In Heritage Hall South, 28.75% of Residents

This tells you the percent of patients who retained mobility levels over time. Preserving mobility is often a good sign for residents' health.

Hospitalizations

Grade: A-plus

In Heritage Hall South, 0.01 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per thousand days of patient care. There is a correlation between keeping patients out of the hospital and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: D

In Heritage Hall South, 28.75% of Residents Rehospitalized

This is the number of times residents are rehospitalized per thousand days of short-term patient care. There is usually a correlation between avoiding hospitalizations and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: A

In Heritage Hall South, 6.52% of Patients

This tells you the number of times residents are sent to the emergency room per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Heritage Hall South, 62.05% of Resident

This is the percent of short-term stay residents that saw functional improvements, such as with activities of daily living.

Scores for Agawam, MA

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of A-minus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.9 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.11 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.6 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.47 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.54 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.96 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.76 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.24 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.25 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.26 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.41 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.95 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.18 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.79 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.34 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476