Heritage Hall North: Nursing Home OverviewSkip to content

Heritage Hall North

  • Nursing Home

Updated Nov 1, 2023 by Nick Reese

Historical Rating
Grade: A
Oct 18: B+Nov 18: B+Dec 18: B+Jan 19: B+Feb 19: B+May 19: B+Jun 19: BJul 19: B+Aug 19: B+Sep 19: B+Jan 20: B+Mar 20: B+Apr 20: B+May 20: B+Jun 20: B+Jul 20: B+Aug 20: B+Sep 20: B+Oct 20: A-Nov 20: A-Jan 21: AFeb 21: A-Mar 21: A-Apr 21: A-May 21: A-Jun 21: B+Jul 21: AAug 21: ASep 21: AOct 21: A-Nov 21: A-Jan 22: A-Feb 22: A-Mar 22: A-Apr 22: B+May 22: B+Jun 22: B+Aug 22: DSep 22: DOct 22: DNov 22: DJan 23: DFeb 23: DMar 23: DApr 23: DJun 23: A-Jul 23: AAug 23: ASep 23: AOct 23: ANov 23: A
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Heritage Hall North's website

55 Cooper Street,
Agawam MA 01001

(413) 786-8000

72.09% estimated occupancy 1

Heritage Hall North is in Agawam, Massachusetts. With an overall rating of A, this is clearly a top-shelf facility. In fact, we were so impressed with this facility that we rated it as the number one nursing home in Agawam. Scroll down to find this facility's category ratings, which are also impressive. It would be hard to find any major flaws in this nursing home's profile.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Colostomy Care
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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Nurse Quality

Grade: A-plus

One of the many reasons this turned out to be a great nursing home is that it received an A+ nursing grade. This is simply as good as it gets in this category. Nursing ratings are heavily correlated with quantity of nursing care available. This facility provided 0.4 hours of nursing care per resident per day. Finally, we also looked at some nursing quality-based metrics in determining our nursing grades. This nursing home performed very well in the area of avoiding major falls and pressure ulcers. We consider these areas to be good indicators of the quality of nursing care.

Short-term Care Quality

Grade: A

Adding to its strong accomplishments in other areas, we gave this facility a grade of A for our short-term care rating. In calculating these short-term care ratings, we quantify the nursing home's skilled nursing services, including those performed by registered nurses, occupational therapists, physical therapists and other types of skilled professionals. Our objective is to create a scale for comparing the rehabilitation services of various nursing homes. Fortunately, it looks like this nursing home has registered nurses on staff. Not all facilities employs these skilled professionals. On the other hand, based on the data they provided, they do not appear to employ physical therapists. Finally, we considered the percentage of patients who were able to return to the community from this facility. We found that 5.8 percent of this facility's residents returned home.

Facility Inspections

Grade: A-minus

Another impressive feature of this facility is its inspection grade. In that area, we awarded this facility a grade of A-. Inspection scores are tied to items located in the a nursing home's recent inspection reports. Facilities that score well in this area have very few deficiencies on their reports. Most importantly, these nursing homes should not have any severe deficiencies which are associated with endangerment of patients. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Even some of the best nursing homes receive an occasional ding on their inspection report.

Long-term Care Quality

Grade: B

The last category we graded is long-term care, where this nursing home was awarded a B. Believe it or not, this ended up being this facility's weakest category. A nursing home could be doing a lot worse when it's worst grade still beats out most facilities. When facilities receive this type of grade in long-term care it is a good sign for resident care and indicates that the place is well-staffed with nurses aids. In addition to considering the quantity of care provided by nurses and other staff, we analyzed the percentage of residents vaccinated for pneumonia. This facility gave the vaccine to 97.10145 percent of its residents. Vaccines are vital to keeping patients out of the hospital. Clearly, this facility is doing something right in this area as it also excelled at keeping its patients out of the hospital. It had only 0.01 hospitalizations per 1,000 long-term resident days, which is a remarkably low figure.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Heritage Hall North Quality Metrics

Minimizes Pressure Ulcers

Grade: A

In Heritage Hall North, 4% of Patients had Pressure Ulcers

This is the percentage of patients who sustained a pressure ulcer. Pressure ulcers are damage to the skin caused by remaining in the same position for an excessive period of time.

Minimizes Serious Falls

Grade: A-minus

In Heritage Hall North, 1.93% of Patients had Serious Falls

This indicates the percent of residents who have had a fall leading to major injury.

Minimizes Urinary Tract Infections

Grade: A+

In Heritage Hall North, 0% of Patients had UTIs

This datapoint tells you the percent of long-term care residents who have experienced UTI's. Although more of these infections may reflect poorly on a nursing home's hygiene protocols, it can be problematic to compare different nursing homes due to varying reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: A-minus

In Heritage Hall North, 10.05% of Patients use Anti-Psychotic Medication

This is the percentage of residents given antipsychotic medications. These drugs are sometimes used to treat a variety of medical conditions, including dementia.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Heritage Hall North, 7.07% of Patients use Anti-Anxiety Medication

This indicates the percent of patients who were prescribed antianxiety drugs. These drugs are typically given to patients suffering from depression or anxiety.

Managing Depression Among Residents

Grade: B-plus

In Heritage Hall North, 2.03% of Patients

This is the percentage of residents who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: B-plus

In Heritage Hall North, 98.11% of Patients

This indicates the percent of patients that have received the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: A

In Heritage Hall North, 7.18% of Patients

Measures the percentage of long-term stay residents who required more assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and taking a bath.

Ability to Keep Residents Mobile

Grade: B

In Heritage Hall North, 16.77% of Residents

Measures the percentage of long-term patients who maintained mobility.

Hospitalizations

Grade: A

In Heritage Hall North, 0.01 Hospitalizations per 1,000 resident days

This metric is a measure of the number of times residents are hospitalized per 1,000 days of patient care. Keeping residents out of the hospital is key to preserving the physical health of residents.

Short-term Care: Rehospitalizations

Grade: B

In Heritage Hall North, 16.77% of Residents Rehospitalized

This indicates the number of times residents are rehospitalized per thousand days of short-term care.

Short-term Care: ER Visits

Grade: B-minus

In Heritage Hall North, 14.16% of Patients

This tells you the number of emergency room visits per 1,000 days of short-term care. There is usually a correlation between reduced emergency room visits and the quality of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: A-minus

In Heritage Hall North, 86.01% of Resident

This indicates the percentage of short-term stay patients that experienced functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Agawam, MA

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of A-minus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.66 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 2.87 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.58 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.24 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.39 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 17.13 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.53 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.01 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.02 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.05 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.18 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.76 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center4.95 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.99 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Ara-Holyoke Dialysis LLC6.16 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128