Heritage Hall North is in Agawam, Massachusetts. With an overall rating of D, this is a lower end nursing home. Keep in mind that Agawam received a city grade of B-, so should look at other options in the city as well. More information on this facility's category grades is available below. Its best category is inspections, which is addressed in the next paragraph.
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Heritage Hall North
- Nursing Home
Updated Apr 1, 2023 by Nick Lata
Note: Heritage Hall North has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.
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- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Hospice
- Offers Respite Care
- Offers Inpatient Rehab
- Personal Care
- Medication Management
- Home Making
- Speech Therapy
- Amputee Recovery
- IV Antibiotic Therapy
- Palliative Care
- Wound Care
- Occupational Therapy
- Mental Health
- Physical Therapy
- Nutritional Counseling
- Recreational Therapy
- Pain Management
- Colostomy Care
- Orthopedic Rehabilitation
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Registered Staff Hours
Although we gave this facility a bad overall rating, we awarded it a fairly respectable score in the area of inspections, where we gave it a B-. This was better than its other categories. Our inspection ratings weigh a host of factors included in a nursing home's inspection reports. One of the most important criteria we look at is the quantity and severity of deficiencies. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Finally, CMS cited this nursing home for possible abuse or neglect. Hopefully, its performance improves in the future, but until then we simply can't recommend this facility.
We also want to point out that this facility received a decent grade in our nursing category. We awarded it a grade of B- in the area. Our nursing grade is primarily tied to a facility's level of nurse staffing. This facility provides only 0.4 hours of nursing care per resident on a daily basis. This is a somewhat alarming figure as it is well below the national average. Despite having low quantities of nursing care, this facility actually excelled in some of the quality measures we assessed. It performed well when it comes to avoiding major falls and pressure ulcers. We consider these areas to be good indicators of the quality of nursing care. In many cases, the quality of nursing care is as important as the number of hours of care offered.
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Short-term Care Quality
This nursing home received its third highest category grade in the area of short-term care. We gave this nursing home a grade of B- in this category, which is a decent score. In calculating our short-term care scores, we assess the nursing home's levels of skilled nursing, which includes registered nurses, physical therapists speech therapists and other highly trained professionals. This category is typically a fair measure of the facility's rehabilitation services. Unfortunately, this facility was below average in terms of its quantity of physical therapy and registered nurse hours provided to its residents based on the measures we assessed. The last item we looked at in this area is the percentage of residents who were able to leave the nursing home and return to the community. We discovered that just 6.4 percent of this facility's residents were able to return home, which is actually below average.
Long-term Care Quality
Moving on to the fourth category, this nursing home was given a decent long-term care grade of B-. Our long-term care ratings are more important for people requiring more conventional services associated with personal care. Once we assessed the quantity of nursing care, we next considered the facility's vaccination record. We were pleased to find that this facility vaccinated 94.871796 percent of its residents for pneumonia. Finally, this place was also able to limit hospitalizations. It had only 0.03 hospitalizations per 1,000 long-term resident days, which is a remarkably low number.
Rating Over Time
Compared to national and state averages across all facilities.
Heritage Hall North Quality Metrics
Minimizes Pressure Ulcers
In Heritage Hall North, 9.3% of Patients had Pressure Ulcers
This indicates the percent of patients who sustained a pressure ulcer. Pressure ulcers are damage to the skin due to remaining in the same position for too long.
Minimizes Serious Falls
In Heritage Hall North, 3.08% of Patients had Serious Falls
This metric gauges the percentage of long-term patients who had falls which caused major injury. This is one of the statistics we use in determining our nursing scores.
Minimizes Urinary Tract Infections
In Heritage Hall North, 1.2% of Patients had UTIs
This datapoint is a measure of the percent of long-term patients that suffered from UTI's. While a higher rate infections could reflect poorly on a facility's hygiene protocols, it can be problematic to compare different facilities due to reporting standards.
Appropriately Uses Anti-Psychotic Medication
In Heritage Hall North, 11.11% of Patients use Anti-Psychotic Medication
This tells you the percentage of residents who were given antipsychotic medications. While antipsychotic drugs may be vital to many patients, it is important to ensure these drugs are being used appropriately. In some cases, increased usage of these drugs may indicate a facility is using these medications to subdue residents.
Appropriately Uses Anti-Anxiety Medication
In Heritage Hall North, 10.65% of Patients use Anti-Anxiety Medication
This tells you the percentage of residents who were prescribed antianxiety medications. Antianxiety drugs are prescribed to residents suffering from depression or anxiety.
Managing Depression Among Residents
In Heritage Hall North, 0.55% of Patients
This tells you the percentage of residents who are demonstrating symptoms of depression.
Appropriate Vaccine Usage
In Heritage Hall North, 96.54% of Patients
This datapoint measures the percentage of long-term patients who received the flu and pneumonia vaccines.
Residents Maintain Autonomy
In Heritage Hall North, 13.25% of Patients
This is a measure of the percentage of long-term residents who needed increased assistance with activities of daily living over time. ADL's include activities such as taking medications and bathing. Many would argue this is a measure of a patient's well-being.
Ability to Keep Residents Mobile
In Heritage Hall North, 13.11% of Residents
This indicates the percent of residents who remained mobile levels over time. Preserving mobility is often a good sign for residents' well-being.
In Heritage Hall North, 0.03 Hospitalizations per 1,000 resident days
This datapoint is a measure of the number of times residents are hospitalized per 1,000 days of patient care. Minimizing hospitalizations is important to the physical well-being of residents.
Short-term Care: Rehospitalizations
In Heritage Hall North, 13.11% of Residents Rehospitalized
This metric tracks the number of times residents are rehospitalized per 1,000 days of short-term patient care.
Short-term Care: ER Visits
In Heritage Hall North, 12.96% of Patients
This tells you the number of emergency room visits per thousand days of short-term patient care.
Short-term Care: Facilitates Functional Improvement
In Heritage Hall North, 87.24% of Resident
This is a measure of the percent of short-term stay residents who saw functional improvements, such as enhanced ability to perform activities of daily living. Many in the industry would argue that this is a reasonable measure of a facility's rehabilitation services.
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