Skip to content

Memory Support of Heritage Hall

  • Nursing Home
  • Memory Care

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: C
Oct 18: ANov 18: ADec 18: AJan 19: A-Feb 19: A-May 19: A-Jun 19: A-Jul 19: A-Aug 19: A-Sep 19: A-Jan 20: BMar 20: B-Apr 20: B-May 20: BJun 20: BJul 20: B-Aug 20: B-Sep 20: BOct 20: B+Jan 21: BFeb 21: BMar 21: BApr 21: CMay 21: CJun 21: CJul 21: B-Aug 21: B-Sep 21: B-Oct 21: CNov 21: CJan 22: CFeb 22: CMar 22: B-Apr 22: CMay 22: CJun 22: C
See Rating Overview
Memory Support of Heritage Hall's website

464 Main Street P O Box 348,
Agawam MA 01001

(413) 333-2200

74.63% estimated occupancy 1

Memory Support of Heritage Hall is in Agawam, Massachusetts. This city has 16,769 people. We gave it an overall grade of C, which is a middle of the pack score. This facility has a few things working in its favor. One of the better aspects of this nursing home's report card is its impressive inspection reports, which is addressed in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Colostomy Care

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
More:
January
January 1, 2021January 2, 2021January 3, 2021January 4, 2021January 5, 2021January 6, 2021January 7, 2021January 8, 2021January 9, 2021January 10, 2021January 11, 2021January 12, 2021January 13, 2021January 14, 2021January 15, 2021January 16, 2021January 17, 2021January 18, 2021January 19, 2021January 20, 2021January 21, 2021January 22, 2021January 23, 2021January 24, 2021January 25, 2021January 26, 2021January 27, 2021January 28, 2021January 29, 2021January 30, 2021January 31, 2021
February
February 1, 2021February 2, 2021February 3, 2021February 4, 2021February 5, 2021February 6, 2021February 7, 2021February 8, 2021February 9, 2021February 10, 2021February 11, 2021February 12, 2021February 13, 2021February 14, 2021February 15, 2021February 16, 2021February 17, 2021February 18, 2021February 19, 2021February 20, 2021February 21, 2021February 22, 2021February 23, 2021February 24, 2021February 25, 2021February 26, 2021February 27, 2021February 28, 2021
March
March 1, 2021March 2, 2021March 3, 2021March 4, 2021March 5, 2021March 6, 2021March 7, 2021March 8, 2021March 9, 2021March 10, 2021March 11, 2021March 12, 2021March 13, 2021March 14, 2021March 15, 2021March 16, 2021March 17, 2021March 18, 2021March 19, 2021March 20, 2021March 21, 2021March 22, 2021March 23, 2021March 24, 2021March 25, 2021March 26, 2021March 27, 2021March 28, 2021March 29, 2021March 30, 2021March 31, 2021
April
April 1, 2021April 2, 2021April 3, 2021April 4, 2021April 5, 2021April 6, 2021April 7, 2021April 8, 2021April 9, 2021April 10, 2021April 11, 2021April 12, 2021April 13, 2021April 14, 2021April 15, 2021April 16, 2021April 17, 2021April 18, 2021April 19, 2021April 20, 2021April 21, 2021April 22, 2021April 23, 2021April 24, 2021April 25, 2021April 26, 2021April 27, 2021April 28, 2021April 29, 2021April 30, 2021
May
May 1, 2021May 2, 2021May 3, 2021May 4, 2021May 5, 2021May 6, 2021May 7, 2021May 8, 2021May 9, 2021May 10, 2021May 11, 2021May 12, 2021May 13, 2021May 14, 2021May 15, 2021May 16, 2021May 17, 2021May 18, 2021May 19, 2021May 20, 2021May 21, 2021May 22, 2021May 23, 2021May 24, 2021May 25, 2021May 26, 2021May 27, 2021May 28, 2021May 29, 2021May 30, 2021May 31, 2021
June
June 1, 2021June 2, 2021June 3, 2021June 4, 2021June 5, 2021June 6, 2021June 7, 2021June 8, 2021June 9, 2021June 10, 2021June 11, 2021June 12, 2021June 13, 2021June 14, 2021June 15, 2021June 16, 2021June 17, 2021June 18, 2021June 19, 2021June 20, 2021June 21, 2021June 22, 2021June 23, 2021June 24, 2021June 25, 2021June 26, 2021June 27, 2021June 28, 2021June 29, 2021June 30, 2021
July
July 1, 2021July 2, 2021July 3, 2021July 4, 2021July 5, 2021July 6, 2021July 7, 2021July 8, 2021July 9, 2021July 10, 2021July 11, 2021July 12, 2021July 13, 2021July 14, 2021July 15, 2021July 16, 2021July 17, 2021July 18, 2021July 19, 2021July 20, 2021July 21, 2021July 22, 2021July 23, 2021July 24, 2021July 25, 2021July 26, 2021July 27, 2021July 28, 2021July 29, 2021July 30, 2021July 31, 2021
August
August 1, 2021August 2, 2021August 3, 2021August 4, 2021August 5, 2021August 6, 2021August 7, 2021August 8, 2021August 9, 2021August 10, 2021August 11, 2021August 12, 2021August 13, 2021August 14, 2021August 15, 2021August 16, 2021August 17, 2021August 18, 2021August 19, 2021August 20, 2021August 21, 2021August 22, 2021August 23, 2021August 24, 2021August 25, 2021August 26, 2021August 27, 2021August 28, 2021August 29, 2021August 30, 2021August 31, 2021
September
September 1, 2021September 2, 2021September 3, 2021September 4, 2021September 5, 2021September 6, 2021September 7, 2021September 8, 2021September 9, 2021September 10, 2021September 11, 2021September 12, 2021September 13, 2021September 14, 2021September 15, 2021September 16, 2021September 17, 2021September 18, 2021September 19, 2021September 20, 2021September 21, 2021September 22, 2021September 23, 2021September 24, 2021September 25, 2021September 26, 2021September 27, 2021September 28, 2021September 29, 2021September 30, 2021
October
October 1, 2021October 2, 2021October 3, 2021October 4, 2021October 5, 2021October 6, 2021October 7, 2021October 8, 2021October 9, 2021October 10, 2021October 11, 2021October 12, 2021October 13, 2021October 14, 2021October 15, 2021October 16, 2021October 17, 2021October 18, 2021October 19, 2021October 20, 2021October 21, 2021October 22, 2021October 23, 2021October 24, 2021October 25, 2021October 26, 2021October 27, 2021October 28, 2021October 29, 2021October 30, 2021October 31, 2021
November
November 1, 2021November 2, 2021November 3, 2021November 4, 2021November 5, 2021November 6, 2021November 7, 2021November 8, 2021November 9, 2021November 10, 2021November 11, 2021November 12, 2021November 13, 2021November 14, 2021November 15, 2021November 16, 2021November 17, 2021November 18, 2021November 19, 2021November 20, 2021November 21, 2021November 22, 2021November 23, 2021November 24, 2021November 25, 2021November 26, 2021November 27, 2021November 28, 2021November 29, 2021November 30, 2021
December
December 1, 2021December 2, 2021December 3, 2021December 4, 2021December 5, 2021December 6, 2021December 7, 2021December 8, 2021December 9, 2021December 10, 2021December 11, 2021December 12, 2021December 13, 2021December 14, 2021December 15, 2021December 16, 2021December 17, 2021December 18, 2021December 19, 2021December 20, 2021December 21, 2021December 22, 2021December 23, 2021December 24, 2021December 25, 2021December 26, 2021December 27, 2021December 28, 2021December 29, 2021December 30, 2021December 31, 2021

Facility Inspections

Grade: A-minus

While this nursing home's overall grade was decent, it really fared well in the area of inspections. In fact, we awarded it a grade of A- for that category, which is one of our best scores. Our inspection scores are tied to several pieces of information found on the a nursing home's recent inspection reports. Facilities that excel in this area have few deficiencies on those reports. Most importantly, these places generally do not have any severe deficiencies which are associated with risks to patient safety. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Based on this, we had a generally positive view of this facility's inspections.

Nurse Quality

Grade: B

This facility also excelled in our nursing category, where it earned an B. Few facilities fared better in this area. Nursing grades are mostly associated with the facility's nurse staffing. This nursing home provides 0.3 hours of nursing care per resident per day. Finally, we also looked at several nursing quality-based metrics and this place excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any facility the country in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can typically be prevented by providing better nursing care, such as by employing a protocol of turning a patient more often.

Long-term Care Quality

Grade: B-minus

The next area we looked at was long-term care. In that category, we gave this nursing home a decent grade of B-. Long-term care grades are typically used to grade a facility's performance as a traditional nursing home, as opposed to focusing on the skilled nursing services offered by a rehabilitation facility. One of the statistics we considered in addition to nurse's aid hours is vaccinations. This nursing home provided the pneumonia vaccination to 90.9396 percent of its patients. Nevertheless, this place was able to keep its residents out of the hospital. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: D

Moving on to the last category, we awarded this nursing home a grade of D in short-term care. This is the facility's least impressive category rating. Our short-term care grades are considered to be more meaningful for those in need of rehabilitation services. Rehabilitation generally utilizes more highly-skilled nursing. This means not merely nursing, but also physical and occupational therapy, as well as other forms of therapy. Given its score in this category, we weren't surprised to discover that this nursing home was well below average in terms of the number of physical therapy and registered nurse hours provided to its patients based on the measures we looked at. Honestly, this was about what we expected to find. Lastly, we looked at the percentage of patients that ultimately were able to return home from this nursing home. This nursing home didn't fare well here either. In fact, we found that just 4.6 percent of this facility's patients were able to return home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Memory Support of Heritage Hall Quality Metrics

Minimizes Pressure Ulcers

Grade: A-minus

In Memory Support of Heritage Hall, 6.44% of Patients had Pressure Ulcers

This is the percentage of residents who have had a pressure ulcer. Pressure ulcers are considered by many in the nursing home industry to be a measure of nursing care at a nursing home. Pressure ulcers, also called bed sores, are routinely the result of residents not being moved frequently enough.

Minimizes Serious Falls

Grade: C

In Memory Support of Heritage Hall, 3.62% of Patients had Serious Falls

This tells you the percentage of residents that sustained a major fall. Falls resulting in serious injuries are routinely the result of lower quality nursing care. Closer supervision limits the percentage of residents in a nursing home who sustain major falls.

Minimizes Urinary Tract Infections

Grade: A

In Memory Support of Heritage Hall, 2.45% of Patients had UTIs

This tells you the percent of patients that sustained a urinary tract infection. UTI's are routinely caused by facilities with lower levels of hygiene. More frequent bathing reduces the number of UTI's sustained by residents in a nursing home. We want to point out that this statistic is sometimes skewed by the fact that facilities have different reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: F

In Memory Support of Heritage Hall, 18.96% of Patients use Anti-Psychotic Medication

This figure is an indication of the percent of long-term care patients taking antipsychotic medications. While antipsychotic drugs play an important role in caring for many residents, it is important to make sure these medications are being used only where medically required. In some situations, excessive reliance on these medications may suggest a facility is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Memory Support of Heritage Hall, 18.8% of Patients use Anti-Anxiety Medication

This is the percent of patients given antianxiety medications. These medications are used to treat residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: A-minus

In Memory Support of Heritage Hall, 1.95% of Patients

This is a measure of the percentage of long-term stay residents who are exhibiting symptoms of depression.

Appropriate Vaccine Usage

Grade: C

In Memory Support of Heritage Hall, 91.63% of Patients

This datapoint is a measure of the percent of long-term care patients who received the flu and pneumonia vaccines.

Residents Maintain Autonomy

Grade: C

In Memory Support of Heritage Hall, 15.18% Percentage of Patients

This tells you the percentage of patients who required more assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's may indicate deterioration of a patient's well-being.

Ability to Keep Residents Mobile

Grade: B-plus

In Memory Support of Heritage Hall, 19.01% Percentage of Residents

This datapoint is a measure of the percent of long-term residents that retained mobility levels. Many would argue that mobility is critical to residents' mental and physical health.

Hospitalizations

Grade: A-plus

In Memory Support of Heritage Hall, 1.24 Hospitalizations per 1,000 resident days

This datapoint is a measure of the number of hospitalizations per thousand days of patient care. Staying out of the hospital is key to preserving the physical well-being of patients.

Short-term Care: Rehospitalizations

Grade: B-minus

In Memory Support of Heritage Hall, 19.01 Percentage of Residents Rehospitalized

This datapoint measures the number of times residents are rehospitalized per thousand days of short-term care. Minimizing rehospitalizations during rehabilitation is important to restoring the health of residents.

Short-term Care: ER Visits

Grade: A-minus

In Memory Support of Heritage Hall, 10.9 Percentage of Patients

This datapoint measures the number of times residents are sent to the emergency room per 1,000 days of short-term care. Avoiding emergency medical situations is one way to assess patient care during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: F

In Memory Support of Heritage Hall, 71.03% Percentage of Resident

This indicates the percent of short-term care residents that saw functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Agawam, MA

  • Overall Rating has a grade of B
  • Nurse Rating has a grade of B
  • Long-term Care Rating has a grade of B
  • Short-term Care Rating has a grade of B
  • Inspection Rating has a grade of A-minus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 3.01 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.22 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.62 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.58 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.6 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.87 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.35 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Springfield Dialysis Center2.35 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Western Mass. Kidney Center (Bma Springfield)2.36 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Pioneer Valley Dialysis Center4.52 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)5.04 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.29 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.69 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.25 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476