Memory Support of Heritage Hall: Nursing Home OverviewSkip to content

Memory Support of Heritage Hall

  • Nursing Home
  • Memory Care

Updated Nov 1, 2023 by Nick Reese

Historical Rating
Grade: B-minus
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Memory Support of Heritage Hall's website

464 Main Street P O Box 348,
Agawam MA 01001

(413) 333-2200

75.36% estimated occupancy 1

Memory Support of Heritage Hall is in Agawam, Massachusetts. This city has 16,769 people. We gave it an overall grade of B-, which is a middle of the pack score. This facility has a few things working in its favor. One of the better aspects of this nursing home's report card is its impressive inspection reports, which is addressed in the next section.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Colostomy Care

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Facility Inspections

Grade: A-minus

While this nursing home's overall grade was decent, it really fared well in the area of inspections. In fact, we awarded it a grade of A- for that category, which is one of our best scores. Our inspection scores are tied to several pieces of information found on the a nursing home's recent inspection reports. Facilities that excel in this area have few deficiencies on those reports. Most importantly, these places generally do not have any severe deficiencies which are associated with risks to patient safety. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: B-plus

In addition, we also would like to point out that this facility was given impressive long-term care marks in this assessment. We gave them one of our better scores in this area, with a B+. This turned out to be the facility's second best score. Facilities that excel in long-term care typically provide patients with more supervision and stay on top of routine healthcare services. Once we looked at the quantity of care provided by nurses and other staff, we next considered the nursing home's vaccination record. This facility vaccinated 100 percent of its residents against pneumonia, which is far higher than most nursing homes. Lastly, this place was able to limit hospitalizations. In fact, it had less than one hospitalization per 1,000 long-term resident days, which is an impressively low figure.

Nurse Quality

Grade: B

This nursing home also received a strong nursing grade. In fact, we awarded it a grade of B in that category, which is one of our better scores. Nursing ratings are heavily correlated with quality and quantity of nursing care. This nursing home provides 0.3 hours of nursing care per resident per day. Lastly, we also looked at some nursing quality-based metrics in determining our nursing grades. This place performed very well when it comes to avoiding major falls and pressure ulcers. We consider these areas to be good indicators of the quality of nursing care.

Short-term Care Quality

Grade: D

Moving on to the fourth area, we awarded this nursing home a D in our short-term care category. This was the nursing home's least impressive category grade. Naturally, this category hurt the nursing home's overall profile a bit. Short-term care scores are based on the facility's quantity of highly-skilled skilled healthcare professionals. This includes a broad scope of services, spanning from registered nurses to physical and respiratory therapists, not to mention other types of therapy. It appears that this facility was subpar in terms of its quantity of registered nurse and physical therapy hours offered to its patients based on the data we considered. Finally, we looked at the percentage of patients who ultimately were able to return home from this facility. This facility didn't fare well here either. In fact, we found that just 3.5 percent of this facility's residents were able to return home. This figure was well off the national average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Memory Support of Heritage Hall Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Memory Support of Heritage Hall, 7.27% of Patients had Pressure Ulcers

This indicates the percent of residents that have had a pressure ulcer. Pressure ulcers, which are also called bed sores, are routinely caused by patients staying in one position for too long. Better nursing protocols reduces the percentage of residents in a nursing home who sustain pressure ulcers.

Minimizes Serious Falls

Grade: D

In Memory Support of Heritage Hall, 5.83% of Patients had Serious Falls

This datapoint gauges the percentage of long-term stay patients who have sustained falls which resulted in major injury. Falls can arise for a variety of reasons, but high rates of major falls could be an indication of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: B-plus

In Memory Support of Heritage Hall, 1.2% of Patients had UTIs

This is the percent of residents who suffered from a urinary tract infection. Urinary tract infections are considered to be a measure of the quality of nursing care . UTI's are routinely associated with poor nursing care. However, this metric could be skewed for certain facilities due to varying reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Memory Support of Heritage Hall, 30.15% of Patients use Anti-Psychotic Medication

This indicates the percent of residents who were prescribed antipsychotic medications. Antipsychotic drugs are administered to residents for a variety of conditions, including Alzheimer's or other dementias. Tragically, in limited situations, high levels of antipsychotic drug use may suggest that a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Memory Support of Heritage Hall, 12.17% of Patients use Anti-Anxiety Medication

This tells you the percent of patients who were given antianxiety medications. These drugs are prescribed to residents experiencing anxiety and depression.

Managing Depression Among Residents

Grade: D

In Memory Support of Heritage Hall, 17.77% of Patients

This is a measure of the percent of long-term patients demonstrating symptoms of depression. Many in the industry would argue this is a measure of patient quality of care.

Appropriate Vaccine Usage

Grade: B-minus

In Memory Support of Heritage Hall, 94.51% of Patients

This is a measure of the percentage of long-term stay residents that have received the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for seniors, making these vaccines critical to patient health.

Residents Maintain Autonomy

Grade: B

In Memory Support of Heritage Hall, 14.56% of Patients

This tells you the percentage of residents that required increased assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: B-plus

In Memory Support of Heritage Hall, 18.84% of Residents

This datapoint is a measure of the percentage of long-term residents who retained mobility levels.

Hospitalizations

Grade: A-plus

In Memory Support of Heritage Hall, 0.62 Hospitalizations per 1,000 resident days

This metric tracks the number of hospitalizations per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Memory Support of Heritage Hall, 18.84% of Residents Rehospitalized

This is the number of rehospitalizations per 1,000 days of short-term patient care. There is generally a correlation between staying out of the hospital and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: B-minus

In Memory Support of Heritage Hall, 13.47% of Patients

This datapoint is a measure of the number of emergency room visits per thousand days of short-term patient care. Avoiding emergency medical situations is one way to gauge the well-being of patients during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Memory Support of Heritage Hall, 62.18% of Resident

This tells you the percent of short-term residents that saw functional improvements, such as enhanced ability to perform activities of daily living. Higher levels of performance with ADL's generally correlates with superior rehabilitation.

Scores for Agawam, MA

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of A-minus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 3.01 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.22 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.62 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.58 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.6 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.87 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.35 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Springfield Dialysis Center2.35 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Western Mass. Kidney Center (Bma Springfield)2.36 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Pioneer Valley Dialysis Center4.52 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)5.04 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.29 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.69 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.25 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476