Memory Support of Heritage Hall is in Agawam, Massachusetts. This city has 16,769 people. We gave it an overall grade of C, which is a middle of the pack score. This facility has a few things working in its favor. One of the better aspects of this nursing home's report card is its impressive inspection reports, which is addressed in the next section.
Memory Support of Heritage Hall
- Nursing Home
- Memory Care
Updated Jun 1, 2022 by Nick Reese
- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Limited Liability company
- Offers Hospice
- Offers Respite Care
- Offers Inpatient Rehab
- Personal Care
- Medication Management
- Home Making
- Speech Therapy
- IV Antibiotic Therapy
- Palliative Care
- Wound Care
- Occupational Therapy
- Mental Health
- Physical Therapy
- Nutritional Counseling
- Recreational Therapy
- Pain Management
- Colostomy Care
Registered Staff Hours
While this nursing home's overall grade was decent, it really fared well in the area of inspections. In fact, we awarded it a grade of A- for that category, which is one of our best scores. Our inspection scores are tied to several pieces of information found on the a nursing home's recent inspection reports. Facilities that excel in this area have few deficiencies on those reports. Most importantly, these places generally do not have any severe deficiencies which are associated with risks to patient safety. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Based on this, we had a generally positive view of this facility's inspections.
This facility also excelled in our nursing category, where it earned an B. Few facilities fared better in this area. Nursing grades are mostly associated with the facility's nurse staffing. This nursing home provides 0.3 hours of nursing care per resident per day. Finally, we also looked at several nursing quality-based metrics and this place excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any facility the country in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can typically be prevented by providing better nursing care, such as by employing a protocol of turning a patient more often.
Does this page answer your questions about Memory Support of Heritage Hall?
Long-term Care Quality
The next area we looked at was long-term care. In that category, we gave this nursing home a decent grade of B-. Long-term care grades are typically used to grade a facility's performance as a traditional nursing home, as opposed to focusing on the skilled nursing services offered by a rehabilitation facility. One of the statistics we considered in addition to nurse's aid hours is vaccinations. This nursing home provided the pneumonia vaccination to 90.9396 percent of its patients. Nevertheless, this place was able to keep its residents out of the hospital. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.
Short-term Care Quality
Moving on to the last category, we awarded this nursing home a grade of D in short-term care. This is the facility's least impressive category rating. Our short-term care grades are considered to be more meaningful for those in need of rehabilitation services. Rehabilitation generally utilizes more highly-skilled nursing. This means not merely nursing, but also physical and occupational therapy, as well as other forms of therapy. Given its score in this category, we weren't surprised to discover that this nursing home was well below average in terms of the number of physical therapy and registered nurse hours provided to its patients based on the measures we looked at. Honestly, this was about what we expected to find. Lastly, we looked at the percentage of patients that ultimately were able to return home from this nursing home. This nursing home didn't fare well here either. In fact, we found that just 4.6 percent of this facility's patients were able to return home.
Rating Over Time
Compared to national and state averages across all facilities.
Memory Support of Heritage Hall Quality Metrics
Minimizes Pressure Ulcers
In Memory Support of Heritage Hall, 6.44% of Patients had Pressure Ulcers
This is the percentage of residents who have had a pressure ulcer. Pressure ulcers are considered by many in the nursing home industry to be a measure of nursing care at a nursing home. Pressure ulcers, also called bed sores, are routinely the result of residents not being moved frequently enough.
Minimizes Serious Falls
In Memory Support of Heritage Hall, 3.62% of Patients had Serious Falls
This tells you the percentage of residents that sustained a major fall. Falls resulting in serious injuries are routinely the result of lower quality nursing care. Closer supervision limits the percentage of residents in a nursing home who sustain major falls.
Minimizes Urinary Tract Infections
In Memory Support of Heritage Hall, 2.45% of Patients had UTIs
This tells you the percent of patients that sustained a urinary tract infection. UTI's are routinely caused by facilities with lower levels of hygiene. More frequent bathing reduces the number of UTI's sustained by residents in a nursing home. We want to point out that this statistic is sometimes skewed by the fact that facilities have different reporting standards for these infections.
Appropriately Uses Anti-Psychotic Medication
In Memory Support of Heritage Hall, 18.96% of Patients use Anti-Psychotic Medication
This figure is an indication of the percent of long-term care patients taking antipsychotic medications. While antipsychotic drugs play an important role in caring for many residents, it is important to make sure these medications are being used only where medically required. In some situations, excessive reliance on these medications may suggest a facility is using these drugs to subdue residents.
Appropriately Uses Anti-Anxiety Medication
In Memory Support of Heritage Hall, 18.8% of Patients use Anti-Anxiety Medication
This is the percent of patients given antianxiety medications. These medications are used to treat residents experiencing depression and anxiety.
Managing Depression Among Residents
In Memory Support of Heritage Hall, 1.95% of Patients
This is a measure of the percentage of long-term stay residents who are exhibiting symptoms of depression.
Appropriate Vaccine Usage
In Memory Support of Heritage Hall, 91.63% of Patients
This datapoint is a measure of the percent of long-term care patients who received the flu and pneumonia vaccines.
Residents Maintain Autonomy
In Memory Support of Heritage Hall, 15.18% Percentage of Patients
This tells you the percentage of patients who required more assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's may indicate deterioration of a patient's well-being.
Ability to Keep Residents Mobile
In Memory Support of Heritage Hall, 19.01% Percentage of Residents
This datapoint is a measure of the percent of long-term residents that retained mobility levels. Many would argue that mobility is critical to residents' mental and physical health.
In Memory Support of Heritage Hall, 1.24 Hospitalizations per 1,000 resident days
This datapoint is a measure of the number of hospitalizations per thousand days of patient care. Staying out of the hospital is key to preserving the physical well-being of patients.
Short-term Care: Rehospitalizations
In Memory Support of Heritage Hall, 19.01 Percentage of Residents Rehospitalized
This datapoint measures the number of times residents are rehospitalized per thousand days of short-term care. Minimizing rehospitalizations during rehabilitation is important to restoring the health of residents.
Short-term Care: ER Visits
In Memory Support of Heritage Hall, 10.9 Percentage of Patients
This datapoint measures the number of times residents are sent to the emergency room per 1,000 days of short-term care. Avoiding emergency medical situations is one way to assess patient care during rehabilitation.
Short-term Care: Facilitates Functional Improvement
In Memory Support of Heritage Hall, 71.03% Percentage of Resident
This indicates the percent of short-term care residents that saw functional improvements, such as enhanced ability to perform activities of daily living.
Scores for Agawam, MA
- Overall Rating has a grade of B
- Nurse Rating has a grade of B
- Long-term Care Rating has a grade of B
- Short-term Care Rating has a grade of B
- Inspection Rating has a grade of A-minus
Looking for more options? Agawam, Massachusetts has 3 other nursing homes
- Mercy Medical CtrAcute Care Hospitals 3.01 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
- Baystate Medical CenterAcute Care Hospitals 3.22 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
- Baystate Noble HospitalAcute Care Hospitals 7.62 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
- Holyoke Medical CenterAcute Care Hospitals 8.58 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
- Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.6 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
- Rockville General HospitalAcute Care Hospitals 16.87 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
- Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000
- Heritage Dialysis Center, LLC0.35 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
- Springfield Dialysis Center2.35 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
- Western Mass. Kidney Center (Bma Springfield)2.36 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
- Pioneer Valley Dialysis Center4.52 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
- East Springfield Dialysis (Bma of Massachusetts)5.04 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
- Chicopee Dialysis Center5.29 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
- Enfield Dialysis Center5.69 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
- Palomba Drive Dialysis6.25 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476