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Memory Support of Heritage Hall

  • Nursing Home
  • Memory Care

Updated Apr 1, 2023 by Nick Reese

Historical Rating
Grade: B
Oct 18: ANov 18: ADec 18: AJan 19: A-Feb 19: A-May 19: A-Jun 19: A-Jul 19: A-Aug 19: A-Sep 19: A-Jan 20: BMar 20: B-Apr 20: B-May 20: BJun 20: BJul 20: B-Aug 20: B-Sep 20: BOct 20: B+Nov 20: B+Jan 21: BFeb 21: BMar 21: BApr 21: CMay 21: CJun 21: CJul 21: B-Aug 21: B-Sep 21: B-Oct 21: CNov 21: CJan 22: CFeb 22: CMar 22: B-Apr 22: CMay 22: CJun 22: CAug 22: CSep 22: COct 22: B-Nov 22: BJan 23: BFeb 23: BMar 23: BApr 23: B
See Rating Overview
Memory Support of Heritage Hall's website

464 Main Street P O Box 348,
Agawam MA 01001

(413) 333-2200

75.6% estimated occupancy 1

Memory Support of Heritage Hall is in Agawam, Massachusetts. This city has 16,769 people. This is a good facility. We gave it an overall grade of B, which is a quality grade. This place definitely has plenty working in its favor. The best part of this facility's strong profile is its inspection reports. Inspection reports are discussed in the next section

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Colostomy Care

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
More:
January
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February
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April
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May
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June
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July
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August
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October
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November
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Facility Inspections

Grade: A-minus

This facility received a quality overall grade as described above, but we especially want to point out its nearly flawless inspections in recent years. We awarded them an A- in this area. Inspection scores are tied to items located in the a nursing home's recent inspection reports. Places that score well in this area have few deficiencies on their reports. Most importantly, these nursing homes generally do not have any severe deficiencies which are associated with endangerment of patients. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: A-minus

This facility truly excelled in the area of long-term care, where it received a score of A-. Not many nursing homes performed more favorably in this area. When facilities receive a score in this range in long-term care it generally means it's well-staffed and is an overall good place to reside on a permanent basis. One of the criteria we considered after nursing hours was vaccines. This nursing home administered the pneumonia vaccine to 100 percent of its patients. Vaccination is a great way to minimize unnecessary deaths and hospitalizations for the elderly population. Clearly, this place is doing something right in this area as it also excelled at keeping its residents out of the hospital. Indeed, it had only 0.01 hospitalizations per 1,000 long-term resident days, which is an impressively low figure.

Nurse Quality

Grade: B-plus

Another strong feature for this facility is that it received an impressive nursing grade. In that area, we awarded this facility a grade of B+. Our nursing score analyzes the facility's nurse staffing levels. We weigh both the levels of training of the nurses and the quantity of hours spent with patients. This nursing home averages 0.3 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a place has reliable quality controls in place. Major falls can generally be avoided if more nurses aids and better safety protocols are in place.

Short-term Care Quality

Grade: D

This nursing home's worst category is short-term care, which is the final area we scored. For this category, we gave this nursing home a grade of D. Our short-term care scores are probably most meaningful for folks requiring a nursing home for rehabilitation. Rehabilitation typically mandates additional highly-skilled nursing. This includes not just nursing services, but also physical and respiratory therapy, as well as other forms of therapy. It appears that this facility was subpar in multiple staffing metrics we focus on. In fact, it supplied fewer physical therapist and registered nurse hours per patient than most facilities. The last item we looked at in this area is the percentage of residents that returned home from the facility. This facility struggled quite a bit in this area as well, with just 3.9 percent of its patients returning home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18May 23

Memory Support of Heritage Hall Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Memory Support of Heritage Hall, 6.61% of Patients had Pressure Ulcers

This tells you the percentage of patients that sustained a pressure ulcer. Pressure ulcers are skin damage caused by staying in one position for too long.

Minimizes Serious Falls

Grade: C

In Memory Support of Heritage Hall, 3.77% of Patients had Serious Falls

This metric measures the percentage of long-term stay patients who experienced a fall leading to serious injury. Falls can happen for a variety of reasons, but high rates of falls resulting in injuries may be an indication of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: B-plus

In Memory Support of Heritage Hall, 2.05% of Patients had UTIs

This indicates the percentage of residents that have had a urinary tract infection. UTI's are considered by many experts to be an indicator of the quality of nursing care . UTI's are routinely caused by worse hygiene protocols. Nevertheless, this datapoint could also be misleading for certain nursing homes due to inconsistent reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: F

In Memory Support of Heritage Hall, 19.24% of Patients use Anti-Psychotic Medication

This metric is a measure of the percent of long-term residents taking antipsychotic medications. While antipsychotic medications play an important role in caring for many residents, it is important to confirm these drugs are being used appropriately. In some cases, excessive reliance on these medications may suggest a nursing home is using these medications to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Memory Support of Heritage Hall, 18.54% of Patients use Anti-Anxiety Medication

This is a measure of the percent of long-term residents that are administered antianxiety drugs. These medications are commonly given to patients experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B-minus

In Memory Support of Heritage Hall, 2.48% of Patients

This is the percentage of patients showing signs of depression.

Appropriate Vaccine Usage

Grade: C

In Memory Support of Heritage Hall, 91.39% of Patients

This is a measure of the percentage of long-term stay residents that have received the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for seniors, making these vaccines critical to patient health.

Residents Maintain Autonomy

Grade: B

In Memory Support of Heritage Hall, 16.21% Percentage of Patients

This tells you the percentage of residents that required increased assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-minus

In Memory Support of Heritage Hall, 15.75% Percentage of Residents

This datapoint is a measure of the percentage of long-term residents who retained mobility levels.

Hospitalizations

Grade: A

In Memory Support of Heritage Hall, 1.68 Hospitalizations per 1,000 resident days

This metric tracks the number of hospitalizations per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: C

In Memory Support of Heritage Hall, 15.75 Percentage of Residents Rehospitalized

This is the number of rehospitalizations per 1,000 days of short-term patient care. There is generally a correlation between staying out of the hospital and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: A

In Memory Support of Heritage Hall, 11.2 Percentage of Patients

This datapoint is a measure of the number of emergency room visits per thousand days of short-term patient care. Avoiding emergency medical situations is one way to gauge the well-being of patients during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Memory Support of Heritage Hall, 71.52% Percentage of Resident

This tells you the percent of short-term residents that saw functional improvements, such as enhanced ability to perform activities of daily living. Higher levels of performance with ADL's generally correlates with superior rehabilitation.

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 3.01 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 3.22 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.62 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.58 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.6 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 16.87 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.35 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Springfield Dialysis Center2.35 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Western Mass. Kidney Center (Bma Springfield)2.36 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Pioneer Valley Dialysis Center4.52 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)5.04 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center5.29 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center5.69 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Palomba Drive Dialysis6.25 miles away51 Palomba Drive Enfield Connecticut 06082Dialysis Stations: 10 (860) 749-0476