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Complete Care at Heritage

  • Nursing Home

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: B-minus
Oct 18: CNov 18: CDec 18: CJan 19: CFeb 19: CMar 19: CApr 19: CMay 19: B-Jun 19: B-Jul 19: B-Aug 19: B-Sep 19: B-Jan 20: B-Mar 20: B-Apr 20: B-May 20: BJun 20: BJul 20: BAug 20: BSep 20: B-Oct 20: B-Jan 21: B-Feb 21: B-Mar 21: B-Apr 21: BMay 21: BJun 21: BJul 21: BAug 21: BSep 21: BOct 21: BNov 21: BJan 22: B-Feb 22: BMar 22: B-Apr 22: B-May 22: B-Jun 22: B-
See Rating Overview
Complete Care at Heritage's website

7232 German Hill Road,
Dundalk MD 21222

(410) 282-6310

82.54% estimated occupancy 1

Complete Care at Heritage is a senior living facility in Dundalk, Maryland, a city with a total of 55,786 people. Sporting an overall grade of B-, this is a middle of the road nursing home. Based on our ratings, this place has some redeeming qualities. The best part of this place's profile was is its short-term care rating. short-term care grades are discussed in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Hemodialysis
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Bariatric Care
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Short-term Care Quality

Grade: A-minus

This facility really excelled in the area of short-term care. We awarded it a grade of A- for that category, which is one of our highest grades. This really boosted its overall profile. With our short-term care score, we strive to forge a sound gauge for rehabilitation. In this process, we analyze the nursing home's level of highly-skilled nursing services, including both registered nurses and physical therapy, as well as occupational therapy. Fortunately, it looks like this nursing home has registered nurses on staff. Not all nursing homes employs these skilled professionals. On the other hand, based on the information this nursing home provided, they do not appear to employ physical therapists. The final measure we considered in this category is the number of patients who were able to leave the nursing home and return to the community. We discovered that 6.1 percent of this facility's residents returned home.

Nurse Quality

Grade: B

Another one of this nursing home's stronger areas was in the category of nursing care. In that area, we gave this facility a grade of B. Nursing ratings are primarily based on the facility's level of nurse staffing. This nursing home provides 0.4 hours of nursing care per resident per day. Lastly, we also looked at some nursing quality-based metrics in determining our nursing grades. This nursing home performed very well when it comes to avoiding pressure ulcers and major falls. We consider these areas to be good indicators of the quality of nursing care.

Facility Inspections

Grade: B

It should also be noted that this nursing home's inspection score was strong as well. In fact, we awarded it a grade of B for its inspection reports, which is one of our better scores. Arguably the most important factor we consider in determining our inspection ratings is deficiencies. These deficiencies can be found on a facility's inspection reports. Facilities with higher grades in this area most likely avoided the more severe deficiencies involving health risks or even death. Although this nursing home had some deficiencies on its inspection report, none were severe based on CMS' scale. Remember that deficiency-free inspection reports are rare in this industry.

Long-term Care Quality

Grade: D

The next category we graded is long-term care. We gave this facility a grade of D for long-term care, leaving this as the facility's worst area. Long-term care scores in this range generally are a bad sign for the quantity and quality of care provided by nurses and aids. Once we assessed the quantity of care provided by aids and other staff, we turned to the nursing home's vaccination data. We were a bit alarmed this nursing home vaccinated 76.65904 percent of its patients against pneumonia, which happens to be significantly lower than average. Surprisingly, this place was actually able to limit hospitalizations. With just 0.02 hospitalizations per 1,000 long-term resident days, this nursing home had fewer hospitalizations than the average nursing home. This is its best score in this category.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Complete Care at Heritage Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Complete Care at Heritage, 10.35% of Patients had Pressure Ulcers

This datapoint gauges the percent of long-term care residents which suffer from pressure ulcers or bed sores. We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

Grade: A-plus

In Complete Care at Heritage, 2.83% of Patients had Serious Falls

This statistic measures the percentage of long-term stay residents that experienced falls which caused severe injury. Falls can arise for a variety of reasons, but high rates of falls resulting in injuries may be an indication of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: B

In Complete Care at Heritage, 2.06% of Patients had UTIs

This indicates the percentage of residents that suffered from a urinary tract infection. UTI's are routinely the result of poor nursing care. More frequent bathing can minimize the number likelihood of residents sustaining infections. We want to point out that this metric is sometimes skewed by the fact that facilities have different reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A-plus

In Complete Care at Heritage, 13.12% of Patients use Anti-Psychotic Medication

This tells you the percent of residents given antipsychotic medications. While antipsychotic medications may be vital to many residents, it is important to make sure these drugs are being used only where medically required. In some cases, excessive reliance on these medications may suggest that a facility is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Complete Care at Heritage, 14.71% of Patients use Anti-Anxiety Medication

This tells you the percent of patients prescribed antianxiety medications. These medications are prescribed to patients experiencing anxiety and depression.

Managing Depression Among Residents

Grade: D

In Complete Care at Heritage, 10.05% of Patients

This indicates the percentage of patients who are showing signs of depression. Higher levels of depression could be a sign a lower level of care.

Appropriate Vaccine Usage

Grade: D

In Complete Care at Heritage, 92.62% of Patients

This is the percent of patients who received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: D

In Complete Care at Heritage, 19.85% Percentage of Patients

This is the percent of patients that required additional assistance with activities of daily living over time. Higher levels of needing for assistance with ADL's may indicate the deterioration of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A-plus

In Complete Care at Heritage, 30.15% Percentage of Residents

This is a measure of the percent of long-term care patients that remained mobile levels. Many believe that mobility is vital to patients physical and mental well-being.

Hospitalizations

Grade: A

In Complete Care at Heritage, 0.99 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: F

In Complete Care at Heritage, 30.15 Percentage of Residents Rehospitalized

This is the number of rehospitalizations per thousand days of short-term care. There is generally a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.

Short-term Care: ER Visits

Grade: A

In Complete Care at Heritage, 8.9 Percentage of Patients

This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term patient care. There is generally a correlation between reduced emergency room visits and the overall quality of rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Complete Care at Heritage, 73.77% Percentage of Resident

This indicates the percent of short-term stay residents that experienced functional improvements, such as with activities of daily living. Higher levels of autonomy with activities of daily living generally correlates with higher quality rehabilitation services.

Nearby Hospitals

  • Johns Hopkins Bayview Medical CenterAcute Care Hospitals 1.86 miles away4940 Eastern Avenue Baltimore Maryland 21224Voluntary non-profit - Private(410) 550-0123
  • Johns Hopkins Hospital, TheAcute Care Hospitals 4.01 miles away600 North Wolfe Street Baltimore Maryland 21287Voluntary non-profit - Private(410) 955-9540
  • Kennedy Krieger InstituteChildrens 4.2 miles away707 North Broadway Baltimore Maryland 21205Voluntary non-profit - Private(443) 923-9301
  • Medstar Franklin Square Medical CenterAcute Care Hospitals 5.12 miles away9000 Franklin Square Drive Rosedale Maryland 21237Voluntary non-profit - Private(443) 777-7850
  • Mercy Medical Center IncAcute Care Hospitals 5.13 miles away301 Saint Paul Place Baltimore Maryland 21202Voluntary non-profit - Church(410) 332-9237
  • University of Md Medical Center Midtown CampusAcute Care Hospitals 5.6 miles away827 Linden Avenue Baltimore Maryland 21201Voluntary non-profit - Other(410) 225-8996
  • University of Maryland Medical CenterAcute Care Hospitals 5.64 miles away22 South Greene Street Baltimore Maryland 21201Voluntary non-profit - Private(410) 328-8667
  • Medstar Union Memorial HospitalAcute Care Hospitals 6.06 miles away201 East University Parkway Baltimore Maryland 21218Voluntary non-profit - Other(410) 554-2227

Nearby Dialysis

  • Northpoint Dialysis, LLC0.65 miles away1046 Old Northpoint Rd Baltimore Maryland 21224Dialysis Stations: 6 (410) 282-0100
  • Fmc of Porter Dialysis - Dundalk0.83 miles away1107 N Point Boulevard Suite 201 Baltimore Maryland 21224Dialysis Stations: 12 (410) 288-2010
  • Davita Dundalk Dialysis1.79 miles away14 Commerce St Dundalk Maryland 21222Dialysis Stations: 12 (410) 284-9000
  • Fresenius Kidney Care Merritt Blvd of Dundalk2.25 miles away1732 Merritt Blvd Dundalk Maryland 21222Dialysis Stations: 21 (410) 284-2751
  • Fresenius Kidney Care Fleet Street2.43 miles away3700 Fleet Street Ste 102 Baltimore Maryland 21224Dialysis Stations: 28 (410) 276-1680
  • Fresenius Kidney Care Wolfe Street Pediatrics3.97 miles away600 North Wolfe Street Baltimore Maryland 21287Dialysis Stations: 4 (410) 675-3020
  • Fresenius Medical Care Essex Dundalk, LLC4.28 miles away110 Stemmers Run Rd Essex Maryland 21221Dialysis Stations: 19 (410) 238-7393
  • Fresenius Kidney Care Caroline Street4.33 miles away407 North Caroline Street Baltimore Maryland 21231CMS Rating: 3 stars Dialysis Stations: 21 (410) 537-5830