Complete Care at Heritage is a senior living facility in Dundalk, Maryland, a city with a total of 55,786 people. Sporting an overall grade of C, this is a middle of the road nursing home. Based on our ratings, this place has some redeeming qualities. We were also pleased to find that this place received consistently decent grades in all of our categories. More information about its category grades can be found below.
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Complete Care at Heritage
- Nursing Home
Updated Apr 1, 2023 by Nick Reese
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- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Hospice
- Offers Respite Care
- Offers Inpatient Rehab
- Speech Therapy
- Amputee Recovery
- IV Antibiotic Therapy
- Palliative Care
- Wound Care
- Occupational Therapy
- Cardiac Therapy
- Mental Health
- Physical Therapy
- Respiratory Therapy
- Nutritional Counseling
- Recreational Therapy
- Pain Management
- Bariatric Care
- Colostomy Care
- Orthopedic Rehabilitation
- Total Parenteral Nutrition
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Registered Staff Hours
Long-term Care Quality
This facility received a long-term care rating which is better than its overall grade. We awarded this facility a B in this category. If you are seeking services other than rehabilitation, you should take a close look at long-term care scores. One of the criteria we considered in addition to nursing hours is vaccines. This nursing home provided the pneumonia vaccine to 87.974686 percent of its residents. Clearly, this nursing home is doing something right in this area as it was able to keep its patients out of the hospital. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.
It should also be noted that this facility's inspection score was strong as well. We awarded it a grade of B for inspections, which is one of our better grades. Perhaps the most significant factor we consider in calculating our inspection scores is deficiencies. Deficiencies are found on a facility's inspection reports. Nursing homes with higher scores in this category most likely avoided the more severe deficiencies involving things like patient abuse. This facility was assessed 6 deficiencies on its inspection report, but we were relieved to see that none were considered to be severe. This means that the government inspectors did not consider any of the deficiencies to be an imminent risk to patient health or safety. A few minor deficiencies shouldn't stop you from considering a nursing home.
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Short-term Care Quality
The third area we analyzed is short-term care. In that area, we gave this nursing home a grade of C. With our short-term care assessment, we try to forge a valuable gauge for rehabilitation. In doing so, we assess the nursing home's level of skilled nursing services, including both registered nurses and physical therapy, as well as respiratory therapy. Unfortunately, we found that this nursing home provided fewer registered nurse and physical therapist hours per resident than most other facilities. The more important thing is determining what effect this had on the quality of care. The last statistic we considered in this area is the percentage of patients that returned home from the nursing home. We found that just 5.4 percent of this facility's patients returned home. Unfortunately, this was below average.
Switching gears to the last category, this nursing home received a C in nursing, which is a respectable score. Our nursing rating features a variety of factors. The most heavily weighted factor is the amount of time nurses spend with residents. This place provides 0.4 hours of nursing care per resident each day. This is a much lower figure than we are used to seeing. Lastly, we also looked at some nursing quality-based metrics. While this facility got dinged a bit for its nursing hours per resident, it actually excelled in a few of these quality-based measures. With fewer than five percent of its patients experiencing pressure ulcers, it fared very well in this area. This is generally an indicator of quality nursing care. Pressure ulcers can frequently be avoided by offering better nursing care, such as by employing a protocol of turning a resident more often.
Rating Over Time
Compared to national and state averages across all facilities.
Complete Care at Heritage Quality Metrics
Minimizes Pressure Ulcers
In Complete Care at Heritage, 10.28% of Patients had Pressure Ulcers
This is is a measure of the percent of long-term residents who have new or worsened pressure ulcers. We find that pressure ulcers are a reliable indicator of quality of care.
Minimizes Serious Falls
In Complete Care at Heritage, 2.53% of Patients had Serious Falls
This tells you the percent of long-term stay patients that had a fall leading to major injury. This is one of the statistics we use in computing our nursing scores.
Minimizes Urinary Tract Infections
In Complete Care at Heritage, 2.06% of Patients had UTIs
This tells you the percent of patients that suffered from a urinary tract infection. These infections are sometimes linked to insufficient hygiene.
Appropriately Uses Anti-Psychotic Medication
In Complete Care at Heritage, 12.87% of Patients use Anti-Psychotic Medication
This tells you the percent of patients given antipsychotic drugs. Antipsychotic medications are given to patients for a variety of medical conditions, including dementia. Unfortunately, in some situations, high levels of antipsychotic drug use may mean a nursing home is using these drugs to control patient behavior.
Appropriately Uses Anti-Anxiety Medication
In Complete Care at Heritage, 13.59% of Patients use Anti-Anxiety Medication
This tells you the percentage of patients given antianxiety drugs. Antianxiety medications are prescribed to patients experiencing anxiety or depression.
Managing Depression Among Residents
In Complete Care at Heritage, 11.04% of Patients
This metric measures the percentage of long-term residents who are showing symptoms of depression. Many in the industry believe this is a reasonable measure of resident quality of care.
Appropriate Vaccine Usage
In Complete Care at Heritage, 90.84% of Patients
This metric is a measure of the percent of long-term care patients that received the flu and pneumonia vaccines.
Residents Maintain Autonomy
In Complete Care at Heritage, 20.64% Percentage of Patients
This is the percentage of patients that required increased assistance with activities of daily living over time.
Ability to Keep Residents Mobile
In Complete Care at Heritage, 24.5% Percentage of Residents
This tells you the percentage of patients who retained mobility levels over time. Retaining mobility is often a good sign for residents' well-being.
In Complete Care at Heritage, 1.3 Hospitalizations per 1,000 resident days
This datapoint measures the number of times residents are hospitalized per thousand days of patient care.
Short-term Care: Rehospitalizations
In Complete Care at Heritage, 24.5 Percentage of Residents Rehospitalized
This is the number of times residents are rehospitalized per thousand days of short-term care.
Short-term Care: ER Visits
In Complete Care at Heritage, 9.63 Percentage of Patients
This tells you the number of emergency room visits per thousand days of short-term care.
Short-term Care: Facilitates Functional Improvement
In Complete Care at Heritage, 73.32% Percentage of Resident
This datapoint measures the percent of short-term stay residents that saw functional improvements.
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