Hearts & Hands, Post Acute Care & Rehab Center is a large nursing home located in Santa Cruz, California. This nursing home turns out to be a solid facility, with an overall grade of C. Based on our assessment, this nursing home has some redeeming qualities. This place was better in some categories than others, but it didn't have any poor grades in any of our major categories discussed below. More information about these categories can be found below.
Hearts & Hands, Post Acute Care & Rehab Center
- Nursing Home
- Memory Care
Updated Jun 1, 2022 by Nick Lata
- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Post-Acute Care
- Offers Inpatient Rehab
- Offers Outpatient Rehab
- Personal Care
- Medication Management
- Home Making
- Medical Transportation
- Speech Therapy
- Stroke Recovery
- Amputee Recovery
- IV Antibiotic Therapy
- Palliative Care
- Wound Care
- Occupational Therapy
- Cardiac Therapy
- Mental Health
- Physical Therapy
- Respiratory Therapy
- Recreational Therapy
- Pain Management
- Orthopedic Rehabilitation
- Total Parenteral Nutrition
Registered Staff Hours
This facility earned a nursing grade which is stronger than its overall grade. We awarded this facility an above average score of B in this category. In computing our nursing scores, we assess both staffing levels and the training levels of those nurses. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This place performed well in this area. Avoiding major falls is typically a good indicator that a facility has reliable quality controls in place. Major falls can frequently be prevented if more nurses aids and better safety protocols are in place.
Long-term Care Quality
This facility's second highest area turned out to be long-term care. In that area, we awarded this nursing home a grade of B-. In a long-term care environment, the primary goal is to keep patients as healthy and safe as possible. This is different than skilled nursing or short-term care where the goal is to rehabilitate residents. On top of considering the quantity of care provided by aids and other staff, we also looked at the number of residents vaccinated against pneumonia. Thankfully, this facility administered the vaccine to 96.74556 percent of its residents, which is an above average figure. Finally, this nursing home was also able to limit hospitalizations. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.
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Short-term Care Quality
This nursing home received its next highest category grade in the category of short-term care. We awarded this nursing home a grade of B- in this category, which is an acceptable score. With our short-term care assessment, we endeavor to create a fair barometer for rehabilitation services. In this process, we analyze a nursing home's level of highly-skilled nursing services, including both registered nurses and physical therapy, as well as respiratory therapy. Unfortunately, this nursing home was below average in terms of its level of physical therapy and registered nurse hours provided to its patients based on the metrics we assessed. The last metric we assessed in this area is the percentage of patients that were able to return home from the facility. We found that just 4.6 percent of this facility's patients returned home.
In the final area of government inspections, we gave this facility a C for this category. We weigh several aspects of a nursing home's inspection report in calculating our inspection grades. One key factor is health deficiencies. You should keep in mind that the severity of deficiencies is usually more important than the quantity of deficiencies, as some of these end up being relatively minor. This facility was hit with 7 deficiencies on its government inspection report, but none were in categories G through L. This indicates that CMS didn't consider any of the deficiencies to be an imminent threat to patient health or safety. We really didn't consider anything on this facility's inspection reports to be overly alarming.
Rating Over Time
Compared to national and state averages across all facilities.
Hearts & Hands, Post Acute Care & Rehab Center Quality Metrics
Minimizes Pressure Ulcers
In Hearts & Hands, Post Acute Care & Rehab Center, 7.62% of Patients had Pressure Ulcers
This metric indicates the percentage of long-term care residents who are suffering from pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.
Minimizes Serious Falls
In Hearts & Hands, Post Acute Care & Rehab Center, 1.67% of Patients had Serious Falls
This datapoint gauges the percent of long-term stay patients who have suffered falls which resulted in serious injury. We use this statistic in calculating nursing grades.
Minimizes Urinary Tract Infections
In Hearts & Hands, Post Acute Care & Rehab Center, 1.21% of Patients had UTIs
This indicates the percentage of patients who have had a urinary tract infection. Urinary tract infections are routinely caused by poor nursing care. Closer supervision limits the percentage of residents in a nursing home who suffer from UTI's. We want to point out that this statistic is affected by by the fact that facilities have varying reporting standards for these infections.
Appropriately Uses Anti-Psychotic Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 10.06% of Patients use Anti-Psychotic Medication
This tells you the percent of patients who were prescribed antipsychotic medications. These drugs are sometimes used for a variety of conditions, such as Alzheimer's or other dementias.
Appropriately Uses Anti-Anxiety Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 13.91% of Patients use Anti-Anxiety Medication
This figure tells you the percentage of long-term care patients who were given antianxiety drugs. These drugs are commonly used to treat residents suffering from anxiety or depression.
Managing Depression Among Residents
In Hearts & Hands, Post Acute Care & Rehab Center, 4.33% of Patients
This is the percent of residents showing depressive symptoms.
Appropriate Vaccine Usage
In Hearts & Hands, Post Acute Care & Rehab Center, 95.72% of Patients
This metric is a measure of the percent of long-term stay residents who received the flu and pneumonia vaccines.
Residents Maintain Autonomy
In Hearts & Hands, Post Acute Care & Rehab Center, 8.37% Percentage of Patients
This metric measures the percent of long-term care residents that needed additional assistance with activities of daily living over time. ADL's include activities such as moving around and continence.
Ability to Keep Residents Mobile
In Hearts & Hands, Post Acute Care & Rehab Center, 14.05% Percentage of Residents
This indicates the percent of patients who remained mobile levels over time. Preserving mobility is usually a good sign for residents' well-being.
In Hearts & Hands, Post Acute Care & Rehab Center, 1.49 Hospitalizations per 1,000 resident days
This is the number of times residents are hospitalized per thousand days of care. There is a correlation between keeping patients out of the hospital and the quality of long-term care.
Short-term Care: Rehospitalizations
In Hearts & Hands, Post Acute Care & Rehab Center, 14.05 Percentage of Residents Rehospitalized
This is the number of times residents are rehospitalized per 1,000 days of short-term care.
Short-term Care: ER Visits
In Hearts & Hands, Post Acute Care & Rehab Center, 9.85 Percentage of Patients
This is the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.
Short-term Care: Facilitates Functional Improvement
In Hearts & Hands, Post Acute Care & Rehab Center, 79.63% Percentage of Resident
This is a measure of the percentage of short-term care residents who saw functional improvements.
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