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Hearts & Hands, Post Acute Care & Rehab Center

  • Nursing Home
  • Memory Care

Updated Sep 1, 2022 by Nick Lata

Historical Rating
Grade: B-minus
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Hearts & Hands, Post Acute Care & Rehab Center's website

2990 Soquel Avenue,
Santa Cruz CA 95062

(831) 479-9000

64.99% estimated occupancy 1

Hearts & Hands, Post Acute Care & Rehab Center is a large nursing home located in Santa Cruz, California. This nursing home turns out to be a solid facility, with an overall grade of B-. Based on our assessment, this nursing home has some redeeming qualities. This place was better in some categories than others, but it didn't have any poor grades in any of our major categories discussed below. More information about these categories can be found below.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Medical Transportation
  • Speech Therapy
  • Stroke Recovery
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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June
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July
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August
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September
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October
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November
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December
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January
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February
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March
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Nurse Quality

Grade: A-minus

This nursing home received a solid overall grade as described above, but it really excelled in nursing care, with an impressive grade of A- in this category. When determining our nursing grades, we factor in both nursing hours and the training levels of the nurses. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This nursing home performed well in this area. Avoiding major falls is typically a good indicator that a nursing home has reliable quality controls in place. Major falls can frequently be prevented if more nurses aids and better safety protocols are in place.

Long-term Care Quality

Grade: B

Another one of this nursing home's more impressive category scores was in the area of long-term care. In that area, we awarded this facility a grade of B. It actually outpaced most facilities in this area. Facilities that receive this kind of grade in this category typically provide consistent 24/7 care to ensure residents are kept in good health. In addition to assessing the quantity of care provided by nurses aids and other staff, we analyzed the percentage of residents vaccinated against pneumonia. This facility administered the vaccine to 96.77419 percent of its patients. Vaccines are critical to keeping patients out of the hospital. Finally, this nursing home was able to limit hospitalizations. In fact, it had only 0.02 hospitalizations per one thousand long-term resident days, which is an impressively low figure.

Short-term Care Quality

Grade: B-minus

We also awarded this nursing home a solid score in the area of short-term care, where it received a B-. In determining our short-term care grades, we scrutinize the facility's levels of highly skilled nursing services, which includes registered nurses, physical therapists speech therapists and other highly trained professionals. This area is frequently a useful assessment of a facility's ability to rehabilitate patients. Fortunately, it looks like this nursing home employs registered nurses. Not every facility employs these skilled professionals. On the other hand, based on the information they provided, they do not appear to employ physical therapists. The last item we considered in this category is the number of patients who were able to leave the nursing home and return to the community. We discovered that just 4.5 percent of this facility's patients were able to return home, which is below average.

Facility Inspections

Grade: C

Lastly, turning to our inspection category, we gave this facility a C. Our inspection score is based on the nursing home's inspections. We take several aspects of a facility's inspection report into consideration in computing our inspection scores. One critical factor is deficiencies. You should keep in mind that the severity of the deficiencies is usually more important than the quantity of deficiencies, as some are quite insignificant. This nursing home was hit with 7 deficiencies on its government inspection report, but fortunately none were in categories G through L. This indicates the government inspectors didn't consider any of the deficiencies to pose an imminent threat to patient health or safety. We did not consider anything on this place's inspection report to be too concerning.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Hearts & Hands, Post Acute Care & Rehab Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 7.45% of Patients had Pressure Ulcers

This tells you the percentage of patients that suffered from a pressure ulcer. Pressure ulcers, also referred to as bed sores, are routinely caused by patients staying in one position for too long. Better nursing protocols can minimize the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: A-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 1.7% of Patients had Serious Falls

This datapoint measures the percentage of long-term patients that had falls resulting in serious injury. Falls can arise for a variety of reasons, but high rates of major falls could be a sign of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: A+

In Hearts & Hands, Post Acute Care & Rehab Center, 1.24% of Patients had UTIs

This indicates the percentage of residents that have had a urinary tract infection. Urinary tract infections are considered to be a measure of the quality of nursing care . UTI's are often associated with a nursing home with worse hygiene protocols. However, this datapoint could also be skewed for certain nursing homes due to different reporting standards for UTI's.

Appropriately Uses Anti-Psychotic Medication

Grade: A-plus

In Hearts & Hands, Post Acute Care & Rehab Center, 10.1% of Patients use Anti-Psychotic Medication

This indicates the percent of patients who were prescribed antipsychotic medications. These medications are sometimes used to treat a variety of medical conditions, including cognitive disorders.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Hearts & Hands, Post Acute Care & Rehab Center, 13.85% of Patients use Anti-Anxiety Medication

This tells you the percentage of residents who were prescribed antianxiety medications. Antianxiety drugs are administered to residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 4.64% of Patients

Measures the percent of long-term stay residents who are exhibiting signs of depression. Many in the industry would argue this is a reasonable measure of resident quality of care.

Appropriate Vaccine Usage

Grade: B

In Hearts & Hands, Post Acute Care & Rehab Center, 95.44% of Patients

This indicates the percent of patients who were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 7.92% Percentage of Patients

This is the percentage of patients that needed additional assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: D

In Hearts & Hands, Post Acute Care & Rehab Center, 12.45% Percentage of Residents

This is the percent of patients that were able to retain mobility over time. Optimizing mobility can be a great sign for residents' well-being.

Hospitalizations

Grade: C

In Hearts & Hands, Post Acute Care & Rehab Center, 1.61 Hospitalizations per 1,000 resident days

This is a measure of the number of times residents are hospitalized per thousand days of patient care. Keeping residents out of the hospital is key to the physical health of patients.

Short-term Care: Rehospitalizations

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 12.45 Percentage of Residents Rehospitalized

This datapoint measures the number of rehospitalizations per thousand days of short-term resident care. Avoiding the hospital during rehabilitation is important to restoring the health of patients.

Short-term Care: ER Visits

Grade: A-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 9.83 Percentage of Patients

This is the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is typically a correlation between keeping patients out of the emergency room and the overall quality of care.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 79.79% Percentage of Resident

This indicates the percentage of short-term patients that saw functional improvements, such as enhanced ability to perform activities of daily living. Higher levels of autonomy with activities of daily living generally correlates with superior rehabilitation.

Nearby Hospitals

  • Dominican HospitalAcute Care Hospitals 0.14 miles away1555 Soquel Drive Santa Cruz California 95065Proprietary(831) 462-7700
  • Watsonville Community HospitalAcute Care Hospitals 11.32 miles away75 Nielson Street Watsonville California 95076Proprietary(831) 724-4741
  • Good Samaritan HospitalAcute Care Hospitals 18.46 miles away2425 Samaritan Drive San Jose California 95124Proprietary(408) 559-2011

Nearby Dialysis

  • Satellite Dialysis Santa Cruz1.25 miles away3801 Clares Street Capitola California 95010CMS Rating: 4 stars Dialysis Stations: 24 (831) 600-4600
  • Satellite Dialysis13.69 miles away40 Penny Lane Suite 1 Watsonville California 95076CMS Rating: 3 stars Dialysis Stations: 21 (831) 728-8855
  • Satellite Dialysis Los Gatos16.65 miles away53 Los Gatos Saratoga Road Los Gatos California 95032Dialysis Stations: 17 (408) 458-4460
  • Satellite Healthcare Blossom Valley18.59 miles away1450 Kooser Road San Jose California 95118Dialysis Stations: 25 (408) 440-3260
  • Fmc Los Gatos18.91 miles away14651 South Bascom Suite 100 Los Gatos California 95032CMS Rating: 4 stars Dialysis Stations: 12 (408) 358-3791
  • Los Gatos Dialysis Center18.95 miles away14251 Winchester Blvd Suite 100 Los Gatos California 95032Dialysis Stations: 16 (408) 370-6756