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Hearts & Hands, Post Acute Care & Rehab Center

  • Nursing Home
  • Memory Care

Updated Jun 1, 2022 by Nick Lata

Historical Rating
Grade: C
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See Rating Overview
Hearts & Hands, Post Acute Care & Rehab Center's website

2990 Soquel Avenue,
Santa Cruz CA 95062

(831) 479-9000

69.16% estimated occupancy 1

Hearts & Hands, Post Acute Care & Rehab Center is a large nursing home located in Santa Cruz, California. This nursing home turns out to be a solid facility, with an overall grade of C. Based on our assessment, this nursing home has some redeeming qualities. This place was better in some categories than others, but it didn't have any poor grades in any of our major categories discussed below. More information about these categories can be found below.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Medical Transportation
  • Speech Therapy
  • Stroke Recovery
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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February
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June
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July
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August
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October
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November
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December
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Nurse Quality

Grade: B

This facility earned a nursing grade which is stronger than its overall grade. We awarded this facility an above average score of B in this category. In computing our nursing scores, we assess both staffing levels and the training levels of those nurses. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This place performed well in this area. Avoiding major falls is typically a good indicator that a facility has reliable quality controls in place. Major falls can frequently be prevented if more nurses aids and better safety protocols are in place.

Long-term Care Quality

Grade: B-minus

This facility's second highest area turned out to be long-term care. In that area, we awarded this nursing home a grade of B-. In a long-term care environment, the primary goal is to keep patients as healthy and safe as possible. This is different than skilled nursing or short-term care where the goal is to rehabilitate residents. On top of considering the quantity of care provided by aids and other staff, we also looked at the number of residents vaccinated against pneumonia. Thankfully, this facility administered the vaccine to 96.74556 percent of its residents, which is an above average figure. Finally, this nursing home was also able to limit hospitalizations. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: B-minus

This nursing home received its next highest category grade in the category of short-term care. We awarded this nursing home a grade of B- in this category, which is an acceptable score. With our short-term care assessment, we endeavor to create a fair barometer for rehabilitation services. In this process, we analyze a nursing home's level of highly-skilled nursing services, including both registered nurses and physical therapy, as well as respiratory therapy. Unfortunately, this nursing home was below average in terms of its level of physical therapy and registered nurse hours provided to its patients based on the metrics we assessed. The last metric we assessed in this area is the percentage of patients that were able to return home from the facility. We found that just 4.6 percent of this facility's patients returned home.

Facility Inspections

Grade: C

In the final area of government inspections, we gave this facility a C for this category. We weigh several aspects of a nursing home's inspection report in calculating our inspection grades. One key factor is health deficiencies. You should keep in mind that the severity of deficiencies is usually more important than the quantity of deficiencies, as some of these end up being relatively minor. This facility was hit with 7 deficiencies on its government inspection report, but none were in categories G through L. This indicates that CMS didn't consider any of the deficiencies to be an imminent threat to patient health or safety. We really didn't consider anything on this facility's inspection reports to be overly alarming.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Hearts & Hands, Post Acute Care & Rehab Center Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Hearts & Hands, Post Acute Care & Rehab Center, 7.62% of Patients had Pressure Ulcers

This metric indicates the percentage of long-term care residents who are suffering from pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

Grade: A-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 1.67% of Patients had Serious Falls

This datapoint gauges the percent of long-term stay patients who have suffered falls which resulted in serious injury. We use this statistic in calculating nursing grades.

Minimizes Urinary Tract Infections

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 1.21% of Patients had UTIs

This indicates the percentage of patients who have had a urinary tract infection. Urinary tract infections are routinely caused by poor nursing care. Closer supervision limits the percentage of residents in a nursing home who suffer from UTI's. We want to point out that this statistic is affected by by the fact that facilities have varying reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A-plus

In Hearts & Hands, Post Acute Care & Rehab Center, 10.06% of Patients use Anti-Psychotic Medication

This tells you the percent of patients who were prescribed antipsychotic medications. These drugs are sometimes used for a variety of conditions, such as Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Hearts & Hands, Post Acute Care & Rehab Center, 13.91% of Patients use Anti-Anxiety Medication

This figure tells you the percentage of long-term care patients who were given antianxiety drugs. These drugs are commonly used to treat residents suffering from anxiety or depression.

Managing Depression Among Residents

Grade: A-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 4.33% of Patients

This is the percent of residents showing depressive symptoms.

Appropriate Vaccine Usage

Grade: B

In Hearts & Hands, Post Acute Care & Rehab Center, 95.72% of Patients

This metric is a measure of the percent of long-term stay residents who received the flu and pneumonia vaccines.

Residents Maintain Autonomy

Grade: A-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 8.37% Percentage of Patients

This metric measures the percent of long-term care residents that needed additional assistance with activities of daily living over time. ADL's include activities such as moving around and continence.

Ability to Keep Residents Mobile

Grade: B-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 14.05% Percentage of Residents

This indicates the percent of patients who remained mobile levels over time. Preserving mobility is usually a good sign for residents' well-being.

Hospitalizations

Grade: B-minus

In Hearts & Hands, Post Acute Care & Rehab Center, 1.49 Hospitalizations per 1,000 resident days

This is the number of times residents are hospitalized per thousand days of care. There is a correlation between keeping patients out of the hospital and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-plus

In Hearts & Hands, Post Acute Care & Rehab Center, 14.05 Percentage of Residents Rehospitalized

This is the number of times residents are rehospitalized per 1,000 days of short-term care.

Short-term Care: ER Visits

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 9.85 Percentage of Patients

This is the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Hearts & Hands, Post Acute Care & Rehab Center, 79.63% Percentage of Resident

This is a measure of the percentage of short-term care residents who saw functional improvements.

Nearby Hospitals

  • Dominican HospitalAcute Care Hospitals 0.14 miles away1555 Soquel Drive Santa Cruz California 95065Proprietary(831) 462-7700
  • Watsonville Community HospitalAcute Care Hospitals 11.32 miles away75 Nielson Street Watsonville California 95076Proprietary(831) 724-4741
  • Good Samaritan HospitalAcute Care Hospitals 18.46 miles away2425 Samaritan Drive San Jose California 95124Proprietary(408) 559-2011

Nearby Dialysis

  • Satellite Dialysis Santa Cruz1.25 miles away3801 Clares Street Capitola California 95010CMS Rating: 4 stars Dialysis Stations: 24 (831) 600-4600
  • Satellite Dialysis13.69 miles away40 Penny Lane Suite 1 Watsonville California 95076CMS Rating: 3 stars Dialysis Stations: 21 (831) 728-8855
  • Satellite Dialysis Los Gatos16.65 miles away53 Los Gatos Saratoga Road Los Gatos California 95032Dialysis Stations: 17 (408) 458-4460
  • Satellite Healthcare Blossom Valley18.59 miles away1450 Kooser Road San Jose California 95118Dialysis Stations: 25 (408) 440-3260
  • Fmc Los Gatos18.91 miles away14651 South Bascom Suite 100 Los Gatos California 95032CMS Rating: 4 stars Dialysis Stations: 12 (408) 358-3791
  • Los Gatos Dialysis Center18.95 miles away14251 Winchester Blvd Suite 100 Los Gatos California 95032Dialysis Stations: 16 (408) 370-6756

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=055017