Hearts & Hands, Post Acute Care & Rehab Center is a large nursing home located in Santa Cruz, California. This nursing home turns out to be a very solid facility, with an overall grade of B. Based on our assessment, this nursing home has quite a bit going for it. This place was better in some categories than others, but it didn't have any poor grades in any of our major categories discussed below. More information about these categories can be found below.
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Hearts & Hands, Post Acute Care & Rehab Center
- Nursing Home
- Memory Care
Updated Apr 1, 2023 by Nick Reese
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- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Post-Acute Care
- Offers Inpatient Rehab
- Offers Outpatient Rehab
- Personal Care
- Medication Management
- Home Making
- Medical Transportation
- Speech Therapy
- Stroke Recovery
- Amputee Recovery
- IV Antibiotic Therapy
- Palliative Care
- Wound Care
- Occupational Therapy
- Cardiac Therapy
- Mental Health
- Physical Therapy
- Respiratory Therapy
- Recreational Therapy
- Pain Management
- Orthopedic Rehabilitation
- Total Parenteral Nutrition
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Registered Staff Hours
This nursing home earned a strong overall grade as discussed above, but we especially wanted to emphasize its excellent nursing grade. We awarded them an A in this category. When determining our nursing grades, we weigh both nursing hours and the training levels of the nurses. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a nursing home has reliable quality controls in place. Major falls can generally be prevented if more nurses aids and better safety protocols are in place.
Long-term Care Quality
Another one of this nursing home's above average category scores came in the category of long-term care. We gave them one of our more favorable scores in that area, with a grade of B. Nursing homes that receive this kind of score in long-term care tend to provide consistent 24/7 care to make sure patients are kept in good health. After we finished assessing the volume of nursing care, we then analyzed the facility's vaccination records. This facility vaccinated 98.295456 percent of its residents for pneumonia, which is very impressive. Pneumonia is too frequently a deadly condition for nursing home residents so we strongly prefer when a nursing home does not roll the dice on this issue. Lastly, this facility was able to limit hospitalizations. In fact, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.
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Short-term Care Quality
The third area we looked at is short-term care. This facility was given a favorable short-term care grade, with a B in this area. Our short-term care ratings are arguably more meaningful for people in need of a nursing home for rehabilitation. Rehabilitation typically requires additional skilled nursing. Skilled nursing includes not merely nursing services, but also physical and speech therapy, as well as other types of therapy. Fortunately, it appear that this facility employs registered nurses. Not every nursing home employs these types of nurses. On the other hand, according to the information this nursing home provided, it does not look like the facility employs physical therapists. Lastly, we considered the percentage of patients that who were able to eventually return home from this facility. We found that 4.5 percent of this nursing home's patients were able to return home.
In our final category, inspections proved to be this facility's weakest link. It earned a score of C in this category. Inspection scores are based on a nursing home's inspection reports. Our inspection grades account for several factors included in a facility's inspection report. One of the most important criteria we look at is the number and severity of deficiencies. This nursing home was assessed 7 deficiencies on its inspection report, but we were relieved to find that none were in any of the categories labeled G through L. This tells you that this facility dodged the more serious categories of deficiencies. Unfortunately, we also need to draw your attention to the fact that this facility received significant government fines in recent years.
Rating Over Time
Compared to national and state averages across all facilities.
Hearts & Hands, Post Acute Care & Rehab Center Quality Metrics
Minimizes Pressure Ulcers
In Hearts & Hands, Post Acute Care & Rehab Center, 7.79% of Patients had Pressure Ulcers
This is an indication of the percentage of long-term residents which are suffering from pressure ulcers. We've found that pressure ulcers are a great indicator of the quality of nursing care a facility provides.
Minimizes Serious Falls
In Hearts & Hands, Post Acute Care & Rehab Center, 1.84% of Patients had Serious Falls
This datapoint measures the percentage of long-term patients that had falls resulting in serious injury. Falls can arise for a variety of reasons, but high rates of major falls could be a sign of lower levels of patient supervision.
Minimizes Urinary Tract Infections
In Hearts & Hands, Post Acute Care & Rehab Center, 1.34% of Patients had UTIs
This indicates the percentage of residents that have had a urinary tract infection. Urinary tract infections are considered to be a measure of the quality of nursing care . UTI's are often associated with a nursing home with worse hygiene protocols. However, this datapoint could also be skewed for certain nursing homes due to different reporting standards for UTI's.
Appropriately Uses Anti-Psychotic Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 10.3% of Patients use Anti-Psychotic Medication
This indicates the percent of patients who were prescribed antipsychotic medications. These medications are sometimes used to treat a variety of medical conditions, including cognitive disorders.
Appropriately Uses Anti-Anxiety Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 13.84% of Patients use Anti-Anxiety Medication
This tells you the percentage of residents who were prescribed antianxiety medications. Antianxiety drugs are administered to residents experiencing depression and anxiety.
Managing Depression Among Residents
In Hearts & Hands, Post Acute Care & Rehab Center, 5.83% of Patients
Measures the percent of long-term stay residents who are exhibiting signs of depression. Many in the industry would argue this is a reasonable measure of resident quality of care.
Appropriate Vaccine Usage
In Hearts & Hands, Post Acute Care & Rehab Center, 95.65% of Patients
This indicates the percent of patients who were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.
Residents Maintain Autonomy
In Hearts & Hands, Post Acute Care & Rehab Center, 8.26% Percentage of Patients
This is the percentage of patients that needed additional assistance with activities of daily living over time.
Ability to Keep Residents Mobile
In Hearts & Hands, Post Acute Care & Rehab Center, 10.41% Percentage of Residents
This is the percent of patients that were able to retain mobility over time. Optimizing mobility can be a great sign for residents' well-being.
In Hearts & Hands, Post Acute Care & Rehab Center, 1.78 Hospitalizations per 1,000 resident days
This is a measure of the number of times residents are hospitalized per thousand days of patient care. Keeping residents out of the hospital is key to the physical health of patients.
Short-term Care: Rehospitalizations
In Hearts & Hands, Post Acute Care & Rehab Center, 10.41 Percentage of Residents Rehospitalized
This datapoint measures the number of rehospitalizations per thousand days of short-term resident care. Avoiding the hospital during rehabilitation is important to restoring the health of patients.
Short-term Care: ER Visits
In Hearts & Hands, Post Acute Care & Rehab Center, 11.34 Percentage of Patients
This is the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is typically a correlation between keeping patients out of the emergency room and the overall quality of care.
Short-term Care: Facilitates Functional Improvement
In Hearts & Hands, Post Acute Care & Rehab Center, 79.12% Percentage of Resident
This indicates the percentage of short-term patients that saw functional improvements, such as enhanced ability to perform activities of daily living. Higher levels of autonomy with activities of daily living generally correlates with superior rehabilitation.
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