Hearts & Hands, Post Acute Care & Rehab Center is a large nursing home located in Santa Cruz, California. This nursing home turns out to be a very solid facility, with an overall grade of B. This grade is right in line with the city grade in Santa Cruz. This nursing home is better in some categories than others, but it did not have any bad scores in any of our four major categories. More information about these categories can be found below.
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Hearts & Hands, Post Acute Care & Rehab Center
- Nursing Home
- Memory Care
Updated Nov 1, 2023 by Nick Reese
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- Accepts Medicare 1
- Accepts Medicaid 1
- No CCRC
- Has Resident Council
- No Family Council
- For profit - Corporation
- Offers Post-Acute Care
- Offers Inpatient Rehab
- Offers Outpatient Rehab
Specialized Services
- Personal Care
- Medication Management
- Home Making
- Medical Transportation
- Speech Therapy
- Stroke Recovery
- Amputee Recovery
- IV Antibiotic Therapy
- Palliative Care
- Dentistry
- Wound Care
- Occupational Therapy
- Cardiac Therapy
- Podiatry
- Mental Health
- Physical Therapy
- Respiratory Therapy
- Recreational Therapy
- Pain Management
- Optometry
- Audiology
- Orthopedic Rehabilitation
- Total Parenteral Nutrition
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Registered Staff Hours
Nurse Quality
On top of being a quality nursing home overall, this facility really excelled in nursing, where it received a grade of A. The nursing category consists of a handful of datapoints, most of which are based on levels of nurse staffing. This facility provided 0.4 hours of nursing care per resident per day. Finally, we also assessed several nursing quality-based metrics and this facility excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place the nation in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can frequently be prevented by offering better nursing care, such as by employing a protocol of moving a patient at least once a day.
Short-term Care Quality
Among the reasons we rated this nursing home so highly is that it was given a favorable short-term care score. In fact, short-term care is its second best category score. In that area, we awarded this facility a grade of A-. Our short-term care scores are presumably most meaningful for patients needing rehabilitation services. Rehabilitation typically requires higher levels of skilled nursing. Skilled nursing means not just nursing, but also physical and respiratory therapy, as well as other types of therapy. Fortunately, it appear that this nursing home has registered nurses on staff. Not every nursing home employs these skilled professionals. However, based on the information this nursing home provided, they do not appear to employ physical therapists. Finally, we assessed the percentage of patients who were able to return to the community from this nursing home. We found that 5.1 percent of this facility's patients returned home.
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Long-term Care Quality
We also gave this facility a solid grade in the category of long-term care, where it received a B-. If you are seeking anything other than rehabilitation, you should take a close look at each nursing home's long-term care grades. After we finished assessing the amount of care provided by nurses, we turned to the facility's vaccination statistics. We were pleased to find that this facility vaccinated 98.300285 percent of its patients against pneumonia. Lastly, this facility was also able to limit hospitalizations. It had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.
Facility Inspections
Turning our final category, inspections proved to be this nursing home's worst grade. It earned a score of C in this category. Inspection scores relate to a facility's inspection reports. We would argue that one of the most important factors in evaluating an inspection report is deficiencies. We especially look at the severity of the deficiencies. This nursing home had 7 deficiencies on its inspection report, but none were in any of the categories labeled G through L. This means that this facility avoided the more serious classes of deficiencies. Unfortunately, we also need to draw your attention to the fact that this facility received significant government fines in recent years.
Rating Over Time
Compared to national and state averages across all facilities.
Hearts & Hands, Post Acute Care & Rehab Center Quality Metrics
Minimizes Pressure Ulcers
In Hearts & Hands, Post Acute Care & Rehab Center, 4.69% of Patients had Pressure Ulcers
This gauges the percentage of long-term residents who are suffering from pressure ulcers. We've found that pressure ulcers are an measure of the quality of nursing care a facility provides.
Minimizes Serious Falls
In Hearts & Hands, Post Acute Care & Rehab Center, 1.13% of Patients had Serious Falls
This indicates the percent of patients that sustained a major fall. Falls resulting in major injury are often the result of poor nursing care. Additional nurse staffing reduces the number of major falls sustained by residents in a nursing home.
Minimizes Urinary Tract Infections
In Hearts & Hands, Post Acute Care & Rehab Center, 0.62% of Patients had UTIs
This indicates the percentage of patients who suffered from a urinary tract infection. UTI's are often linked to lower quality nursing care. Better nursing care minimizes the number likelihood of residents sustaining infections. Keep in mind that this statistic is sometimes skewed by the fact that facilities have varying reporting standards for infections.
Appropriately Uses Anti-Psychotic Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 5.05% of Patients use Anti-Psychotic Medication
This is the percent of residents given antipsychotic drugs. Antipsychotic medications are administered to residents for many conditions, including cognitive disorders. Unfortunately, in limited situations, increased usage of these drugs may mean that a nursing home is using these medications to subdue residents.
Appropriately Uses Anti-Anxiety Medication
In Hearts & Hands, Post Acute Care & Rehab Center, 21.96% of Patients use Anti-Anxiety Medication
This figure is a measure of the percent of long-term stay patients that were prescribed antianxiety drugs. These drugs are generally given to residents experiencing anxiety or depression.
Managing Depression Among Residents
In Hearts & Hands, Post Acute Care & Rehab Center, 6.55% of Patients
This tells you the percentage of residents showing signs of depression. High levels of depression could reveal lower quality care.
Appropriate Vaccine Usage
In Hearts & Hands, Post Acute Care & Rehab Center, 98.14% of Patients
This is the percentage of patients that were administered the pneumonia and flu vaccines. High vaccination rates should be the norm at this point.
Residents Maintain Autonomy
In Hearts & Hands, Post Acute Care & Rehab Center, 7.57% of Patients
This is a measure of the percent of long-term patients who required additional assistance with activities of daily living over time. ADL's include activities such as taking medications and bathing.
Ability to Keep Residents Mobile
In Hearts & Hands, Post Acute Care & Rehab Center, 4.92% of Residents
This is the percent of patients that were able to retain mobility over time. Optimizing mobility can be a great sign for residents' well-being.
Hospitalizations
In Hearts & Hands, Post Acute Care & Rehab Center, 0.01 Hospitalizations per 1,000 resident days
This is a measure of the number of times residents are hospitalized per thousand days of patient care. Keeping residents out of the hospital is key to the physical health of patients.
Short-term Care: Rehospitalizations
In Hearts & Hands, Post Acute Care & Rehab Center, 4.92% of Residents Rehospitalized
This datapoint measures the number of rehospitalizations per thousand days of short-term resident care. Avoiding the hospital during rehabilitation is important to restoring the health of patients.
Short-term Care: ER Visits
In Hearts & Hands, Post Acute Care & Rehab Center, 13.44% of Patients
This is the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is typically a correlation between keeping patients out of the emergency room and the overall quality of care.
Short-term Care: Facilitates Functional Improvement
In Hearts & Hands, Post Acute Care & Rehab Center, 82.91% of Resident
This indicates the percentage of short-term patients that saw functional improvements, such as enhanced ability to perform activities of daily living. Higher levels of autonomy with activities of daily living generally correlates with superior rehabilitation.
Nearby Hospitals
- Dominican HospitalAcute Care Hospitals 0.14 miles away1555 Soquel Drive Santa Cruz California 95065Proprietary(831) 462-7700
- Watsonville Community HospitalAcute Care Hospitals 11.32 miles away75 Nielson Street Watsonville California 95076Proprietary(831) 724-4741
- Good Samaritan HospitalAcute Care Hospitals 18.46 miles away2425 Samaritan Drive San Jose California 95124Proprietary(408) 559-2011
Nearby Dialysis
- Satellite Dialysis Santa Cruz1.25 miles away3801 Clares Street Capitola California 95010CMS Rating: 4 stars Dialysis Stations: 24 (831) 600-4600
- Satellite Dialysis13.69 miles away40 Penny Lane Suite 1 Watsonville California 95076CMS Rating: 3 stars Dialysis Stations: 21 (831) 728-8855
- Satellite Dialysis Los Gatos16.65 miles away53 Los Gatos Saratoga Road Los Gatos California 95032Dialysis Stations: 17 (408) 458-4460
- Satellite Healthcare Blossom Valley18.59 miles away1450 Kooser Road San Jose California 95118Dialysis Stations: 25 (408) 440-3260
- Fmc Los Gatos18.91 miles away14651 South Bascom Suite 100 Los Gatos California 95032CMS Rating: 4 stars Dialysis Stations: 12 (408) 358-3791
- Los Gatos Dialysis Center18.95 miles away14251 Winchester Blvd Suite 100 Los Gatos California 95032Dialysis Stations: 16 (408) 370-6756