Heartland Living & Rehabilitation at the Moses H Cone Memorial Hospital
1131 North Church Street, Greensboro NC 27401 · (336) 358-5100 · 83.08% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Heartland Living & Rehabilitation at the Moses H Cone Memorial Hospital is an average-sized facility located in Greensboro, North Carolina. This is a well below average nursing home, with an overall grade of D. Based on our ratings, this place may not be a great fit for most people. If you aren't deterred by this facility's report card, feel free to continue reading to find out about its category grades. Inspection reports are discussed in the next paragraph.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 107 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
While we were not high on this nursing home overall, we awarded it an A- for our inspections rating. This score is far more impressive than the facility's overall score. We take several aspects of a facility's inspection report into consideration in computing our inspection ratings. One key factor is health deficiencies. You should keep in mind that the severity of these deficiencies is arguably more important than the quantity of deficiencies, as some deficiencies end up being relatively minor. While this facility had a few deficiencies on its government inspection report, none of them were severe based on CMS' scale. A couple minor deficiencies are not necessarily the end of the world.
Short-term Care Quality
This nursing home's second most favorable area was short-term care. We awarded it a grade of B- in this category. This is essentially a middle of the road grade in this category. In computing our short-term care ratings, we look at the facility's levels of skilled nursing, which includes registered nurses, physical therapists respiratory therapists and other types of therapists. This grade is more often than not a solid measure of the nursing home's ability to rehabilitate patients. This nursing home employs both physical therapists and registered nurses. Not all facilities employ these skilled professionals. Finally, we looked at the percentage of residents who were able to return to the community from this facility. In fact, we found that it outperformed the majority of nursing homes in this area with 55.4 percent of its patients returning home. This is a higher rate than most facilities.
Long-term Care Quality
This facility's second worse category is long-term care, where it received a grade of just D in that area. This is a relatively poor grade. For prospective patients in need of a permanent place to live as opposed to rehabilitation, long-term care is an important category. Once we assessed the amount of nursing care, we then looked at the facility's vaccination data. We were pleased to learn that this nursing home vaccinated 99.6732 percent of its patients for pneumonia. We were far less impressed with the nursing home's hospitalization rate. Here we found that this place had 3.26 hospitalizations per 1,000 long-term resident days, which is nearly double the national average.
Nurse Quality
Moving on to the last area, this nursing home did not fare very well in this category either. With a very poor grade of F in nursing, this is just about as as uninspiring as it gets. The nursing category is based on quite a few components, most of which are associated with quantities of nurse staffing. This nursing home provides 3.4 hours of nursing care per resident per day. This is slightly below average. Unfortunately, this nursing home also had abysmal scores in several of the quality-based measures to go along with its low nursing hour totals. We looked at the percentage of patients experiencing pressure ulcers. This nursing home was at more than double the national average in this metric. This is alarming when you consider that many bed sores are preventable with better nursing care. This ended up sealing the facility's fate of earning a weak nursing grade.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Heartland Living & Rehabilitation at the Moses H Cone Memorial Hospital Quality Metrics
Minimizes Pressure Ulcers
This indicates the percent of residents that have had a pressure ulcer. Pressure ulcers are skin damage due to remaining in the same position for too long.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This statistic is an indication of the percent of long-term care patients that sustained falls which resulted in severe injury. Falls can happen for a variety of reasons, but high rates of major falls may be an indication of poor nursing care.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This figure tells you the percentage of long-term residents who sustained a urinary tract infection. UTI's could be a sign of lower quality nursing care. However, this metric may be skewed for certain facilities due to different reporting standards for infections.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This metric indicates the percent of long-term stay residents taking antipsychotic drugs. While antipsychotic medications play an important role in caring for many residents, it is important to ensure these medications are being used only where medically required. In some cases, excessive reliance on these medications may indicate that a facility is using these drugs to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This indicates the percentage of patients given antianxiety medications. These drugs are generally prescribed to residents experiencing depression and anxiety.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This datapoint measures the percentage of long-term residents demonstrating symptoms of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This datapoint is a measure of the percent of long-term patients that were vaccinated against pneumonia and flu.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This is the percentage of patients that needed more assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's may indicate the decline of a patient's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
Measures the percent of long-term patients that remained mobile levels. Many in the industry argue that mobility is vital to patients well-being.
Percentage of Residents
Higher is Better
Hospitalizations
This is the number of hospitalizations per 1,000 days of care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This is the number of times residents are rehospitalized per 1,000 days of short-term care. There is usually a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This tells you the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This indicates the percent of short-term stay patients who experienced functional improvements, such as enhanced ability to perform activities of daily living.
Percentage of Resident
Higher is Better