Heartland Continuing Care Center
1604 West 18th Street, Portales NM 88130 · (575) 359-4719 · 75% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Reese
Heartland Continuing Care Center is an average-sized nursing home located in Portales, New Mexico. This nursing home turns out to be a respectable facility, with an overall grade of B-. This nursing home has some things working in its favor. The best part of this place's report card is is its inspection score. Inspection reports are discussed in the next section.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 80 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
The primary reason this ended up being a decent nursing home is that it received an elite inspection grade. In fact, its inspection score was far better than its overall score. In the inspections category, we gave it an A-. We weigh several aspects of a nursing home's inspection report in determining these inspection ratings. One critical factor is health deficiencies. You should keep in mind that the severity of deficiencies is usually more important than the number of deficiencies, as some of these are quite minor. While this nursing home had a few minor dings on its inspection report, it had zero severe deficiencies. Severe deficiencies are ones labeled as categories G through L. This tells you that the inspectors did not deem any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
Turning to another strength for this facility, we awarded it a first-rate long-term care grade. Indeed, we gave this facility a score of A-. When nursing homes receive this kind of grade in long-term care it is usually a good sign for patient care and suggests that the place is well-staffed with nurses aids. In addition to assessing the volume of care provided by nurses and other staff, we also looked at the percentage of residents vaccinated for pneumonia. This nursing home administered the vaccine to 97.807014 percent of its residents, which is what we like to see. Pneumonia is too frequently a life threatening health condition for nursing home patients so we like it when a nursing home doesn't take any chances. Lastly, we looked at its number of hospitalizations. Here we found that this facility had 2.44 hospitalizations per 1,000 long-term resident days.
Nurse Quality
We also gave this nursing home a decent score in the category of nursing care, with a grade of C. Our nursing score is primarily based on the facility's level of nurse staffing. This nursing home provided just 2.1 hours of nursing care per resident daily. This figure is far below average. Lastly, despite not having the most impressive total nursing hours, this facility actually performed admirably in the metric of preventing major falls. This is generally a good indicator that a place has quality controls in place.
Short-term Care Quality
The final area we graded was short-term care. In that category, we gave this nursing home a C. In the category of short-term care, we attempt to evaluate indicators of a nursing home's rehabilitation services. We analyze a facility's skilled nursing services, including those performed by registered nurses and various therapists. We were pleased to find that this nursing home employs both registered nurses and physical therapists. The same can't be said for all nursing homes. The last metric we assessed in this area is the number of residents who returned home from the facility. We found that just 43.5 percent of this nursing home's residents returned home. Unfortunately, this was below the national average.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Heartland Continuing Care Center Quality Metrics
Minimizes Pressure Ulcers
This tells you the percentage of residents that sustained a pressure ulcer. Pressure ulcers are skin damage resulting from remaining in one position for an excessive period of time.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This is the percentage of patients that sustained a major fall. Falls leading to severe injury are often caused by poor nursing care. Better nursing protocols reduces the number of major falls sustained by residents in a nursing home.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This indicates the percentage of residents that sustained a urinary tract infection. Urinary tract infections are considered by many experts to be a barometer of the quality of nursing care . UTI's are routinely linked to worse hygiene protocols. Nevertheless, this datapoint may be misleading for certain facilities due to different reporting standards for urinary tract infections.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This indicates the percent of residents who were prescribed antipsychotic drugs. These drugs are sometimes used to treat a variety of medical conditions, including dementia.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This tells you the percentage of residents prescribed antianxiety medications. Antianxiety drugs are prescribed to residents experiencing anxiety and depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This is the percent of residents demonstrating depressive symptoms. Increased levels of depression may be an indicator worse patient care.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This tells you the percentage of residents who were given the pneumonia and flu vaccines. Higher vaccination rates should be demanded by residents.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This tells you the percentage of residents that required more assistance with activities of daily living over time.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
Measures the percent of long-term stay patients that retained mobility levels. Many in the industry believe that the ability to move around is vital to residents' health.
Percentage of Residents
Higher is Better
Hospitalizations
This is the number of hospitalizations per 1,000 days of patient care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This datapoint is a measure of the number of rehospitalizations per 1,000 days of short-term care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This tells you the number of times residents are sent to the emergency room per thousand days of short-term care. There is typically a correlation between fewer emergency room visits and the overall quality of short-term care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is the percentage of short-term stay residents that experienced functional improvements, such as with activities of daily living. Higher levels of autonomy with activities of daily living generally correlates with superior rehabilitation.
Percentage of Resident
Higher is Better