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Heartland Continuing Care Center

  • Nursing Home

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: D
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMay 19: BJun 19: BJul 19: BAug 19: BSep 19: BJan 20: BMar 20: BApr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: BOct 20: BJan 21: B+Feb 21: CMar 21: CApr 21: B-May 21: BJun 21: BJul 21: BAug 21: BSep 21: BOct 21: A-Nov 21: B+Jan 22: B+Feb 22: B+Mar 22: B+Apr 22: DMay 22: DJun 22: DAug 22: DSep 22: D
See Rating Overview
Heartland Continuing Care Center's website

1604 West 18th Street,
Portales NM 88130

(575) 359-4719

58.12% estimated occupancy 1

Note: Heartland Continuing Care Center has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

With an address in Portales, New Mexico, Heartland Continuing Care Center is the sole option we identified there. This facility is a lower end nursing home. A grade in this range indicates we found a few red flags. At the end of the day, we would struggle to recommend this facility. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this facility's category grades, inspection reports are discussed in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Transportation
  • Speech Therapy
  • Stroke Recovery
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling
  • Pain Management
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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June
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July
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August
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September
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October
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November
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December
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January
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February
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March
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Facility Inspections

Grade: B-minus

While we did not have many positive things to say about this nursing home's overall score, it earned a respectable government inspection report this year. As a result, it received a decent grade in that category with a B-. Inspection grades take several factors into consideration, including deficiencies and substantiated complaints. You can learn more about each of these items by reviewing copies of nursing homes' inspection reports. While this facility had a few minor dings on its inspection report, it had no severe deficiencies. Severe deficiencies are ones found in categories G through L. This tells you CMS didn't deem any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. Lastly, this facility was flagged by CMS for possible abuse or neglect. We prefer to avoid facilities with this designation. Please do your best to find an alternative nursing home.

Nurse Quality

Grade: B-minus

One of the other reasons we rated this nursing home so highly is that it received a very impressive nursing rating. In that category, we gave this facility a grade of B-. There are a host of criteria included in this grade. Many of these factors reflect the quantity and quality of nurse staffing. This facility provided just 0.2 hours of nursing care per patient daily. This is a low total compared to most other facilities. Despite having low quantities of nursing care, this place actually excelled in some of the quality-based metrics we looked at. In fact, it performed well when it comes to avoiding major falls and pressure ulcers.

Long-term Care Quality

Grade: B-minus

This nursing home's third highest category came in the area of long-term care. In that area, we awarded this nursing home a B-. Our long-term care grades are more meaningful for those needing more conventional services related to activities of daily living. One of the statistics we considered after nurse's aid hours is vaccines. Fortunately, this nursing home administered the pneumonia vaccination to 95 percent of its patients. Lastly, this place was also able to limit hospitalizations. It had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: C

Our final area is short-term care, in which we awarded this nursing home a C in this category. Our short-term care scores are critical for residents needing rehabilitation. Rehabilitation generally utilizes additional skilled nursing. This includes a wide spectrum of services, ranging from registered nurses to physical and speech therapists, as well as other forms of therapy. Unfortunately, this facility was below average in terms of its level of registered nurse and physical therapy hours provided to its residents based on the measures we assessed. The real question is whether this also affected quality of care. The final statistic we looked at in this area is the percentage of patients that eventually returned home from the nursing home. We found that just 0 percent of this nursing home's patients returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Heartland Continuing Care Center Quality Metrics

Minimizes Pressure Ulcers

Grade: A+

In Heartland Continuing Care Center, 8.5% of Patients had Pressure Ulcers

This figure is an indication of the percent of long-term care patients who suffer from new or worsened pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

Grade: B-plus

In Heartland Continuing Care Center, 3.08% of Patients had Serious Falls

This figure tells you the percent of long-term care patients who experienced falls which resulted in major injury. Falls can arise for a variety of reasons, but excessive numbers of falls may be an indicator of poor nursing care.

Minimizes Urinary Tract Infections

Grade: A-minus

In Heartland Continuing Care Center, 1.47% of Patients had UTIs

This indicates the percent of patients that have had a urinary tract infection. UTI's are considered by many in the nursing home industry to be a measure of nursing care at a nursing home. UTI's are routinely linked to worse hygiene protocols. Nevertheless, this statistic may be skewed for certain facilities due to varying reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A-minus

In Heartland Continuing Care Center, 16.78% of Patients use Anti-Psychotic Medication

This is the percentage of residents who were given antipsychotic medications. Antipsychotic drugs are administered to residents for many medical conditions, such as cognitive disorders. Tragically, in limited situations, increased usage of these drugs may mean that a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Heartland Continuing Care Center, 13.49% of Patients use Anti-Anxiety Medication

This figure is a measure of the percent of long-term patients who were given antianxiety drugs. These drugs are prescribed to residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: B

In Heartland Continuing Care Center, 3.19% of Patients

This metric measures the percentage of long-term stay patients who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: B-minus

In Heartland Continuing Care Center, 88.36% of Patients

This tells you the percentage of patients who have received the flu and pneumonia vaccines. Higher vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: B

In Heartland Continuing Care Center, 16.72% Percentage of Patients

Measures the percentage of long-term care patients who needed additional assistance with activities of daily living over time. ADL's include activities such as getting dressed and taking a bath.

Ability to Keep Residents Mobile

Grade: B-minus

In Heartland Continuing Care Center, 18.98% Percentage of Residents

This tells you the percent of patients who retained mobility levels over time. Retaining mobility can be a great sign for residents' well-being.

Hospitalizations

Grade: C

In Heartland Continuing Care Center, 1.28 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per 1,000 days of care. There is typically a correlation between keeping patients out of the hospital and the quality of nursing home care.

Short-term Care: Rehospitalizations

Grade: B-plus

In Heartland Continuing Care Center, 18.98 Percentage of Residents Rehospitalized

This tells you the number of rehospitalizations per 1,000 days of short-term patient care. There is generally a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.

Short-term Care: ER Visits

Grade: D

In Heartland Continuing Care Center, 15.18 Percentage of Patients

This is the number of emergency room visits per thousand days of short-term care. There is usually a correlation between reduced emergency room visits and the overall quality of nursing home care.

Short-term Care: Facilitates Functional Improvement

Grade: F

In Heartland Continuing Care Center, 65.79% Percentage of Resident

This is the percent of short-term care residents that saw functional improvements, such as enhanced ability to perform activities of daily living.

Nearby Hospitals

  • Roosevelt General HospitalAcute Care Hospitals 0.84 miles away42121 Us Highway 70 Portales New Mexico 88130Government - State(575) 359-1800
  • Plains Regional Medical CenterAcute Care Hospitals 18.53 miles away2100 N Martin Luther King, Jr, Blvd Clovis New Mexico 88101Government - Federal(575) 769-7155

Nearby Dialysis

  • Plains Regional Dialysis Center (Fmc)18.47 miles away2117 N Thomas Clovis New Mexico 88101Dialysis Stations: 12 (575) 769-3898
  • Clovis High Plains19.71 miles away121 Townsgate Plaza Clovis New Mexico 88101Dialysis Stations: 15 (575) 763-2216