Heartland Continuing Care Center: Nursing Home OverviewSkip to content

Heartland Continuing Care Center

  • Nursing Home

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: D
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMay 19: BJun 19: BJul 19: BAug 19: BSep 19: BJan 20: BMar 20: BApr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: BOct 20: BNov 20: B+Jan 21: B+Feb 21: CMar 21: CApr 21: B-May 21: BJun 21: BJul 21: BAug 21: BSep 21: BOct 21: A-Nov 21: B+Jan 22: B+Feb 22: B+Mar 22: B+Apr 22: DMay 22: DJun 22: DAug 22: DSep 22: DOct 22: DNov 22: DJan 23: FFeb 23: FMar 23: DApr 23: FJun 23: FJul 23: DAug 23: DSep 23: DOct 23: DNov 23: D
See Rating Overview
Heartland Continuing Care Center's website

1604 West 18th Street,
Portales NM 88130

(575) 359-4719

77% estimated occupancy 1

Please note our records indicate that Heartland Continuing Care Center has changed ownership recently and while our data on this page is up-to-date there is a chance that the quality of this facility may change under new management.

With an address in Portales, New Mexico, Heartland Continuing Care Center is the sole option we identified there. This facility is a lower end nursing home. A grade in this range indicates we found a few red flags. At the end of the day, we would struggle to recommend this facility. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this facility's category grades, we will discuss short-term care in the next section.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Transportation
  • Speech Therapy
  • Stroke Recovery
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling
  • Pain Management
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Short-term Care Quality

Grade: B-minus

While we didn't have many favorable things to say about this place's overall score, it received a respectable short-term care grade of B-. This boosted its overall profile to some extent. In determining our short-term care scores, we analyze the nursing home's levels of skilled nursing, which includes registered nurses, physical therapists respiratory therapists and other highly trained professionals. This rating is typically a fair measure of a nursing home's rehabilitation services. Unfortunately, we found that this nursing home provided fewer registered nurse and physical therapist hours per resident than most other facilities. The tricky part is determining what bearing this had on the quality of care. Lastly, we looked at the number of patients who were able to return to the community from this facility. We found that 4.1 percent of this facility's patients returned home. At most facilities, closer to half of their patients are able to return home so this figure is below average.

Facility Inspections

Grade: B-minus

We actually gave this facility a very solid grade in the area of inspections as well. We gave it a B- in this category. We believe that one of the most critical factors in evaluating an inspection report is deficiencies. We especially focus on the severity of the deficiencies. This place was hit with 4 deficiencies on its inspection report, but none of the deficiencies were considered severe. This indicates that the government inspectors did not deem any of these deficiencies an imminent threat to patient safety or health. A few minor deficiencies are not the end of the world.

Nurse Quality

Grade: C

We awarded this facility a respectable grade in the area of nursing as well, with a grade of C. There are a number of factors included in this area. Most of these subcategories relate to staffing levels. This nursing home provides 0.3 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Lastly, we also assessed some nursing quality measures. While this place got dinged a bit for its nursing hours per resident, it actually excelled in some of these quality-based metrics. With less than five percent of its patients experiencing pressure ulcers, it did well in this area. This is generally a good indicator of quality nursing care. Pressure ulcers can typically be prevented by providing better nursing care, such as employing a protocol of moving patients even once per day.

Long-term Care Quality

Grade: C

Moving on to our last category, this nursing home received a C in long-term care, which is generally a decent rating. Long-term care grades are typically used to measure a facility's performance as a traditional nursing home, as opposed to focusing more on the skilled nursing services offered by a rehabilitation facility. In addition to assessing the volume of care provided by nurses and other staff, we analyzed the percentage of residents vaccinated for pneumonia. This nursing home provided the vaccine to 93.43434 percent of its patients. This is somewhat below what we expected but still a reasonably acceptable percentage. Fortunately, this facility was able to limit hospitalizations. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is an impressively low figure.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Heartland Continuing Care Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Heartland Continuing Care Center, 9.38% of Patients had Pressure Ulcers

This metric measures the percentage of long-term patients who are suffering from pressure ulcers. We've found that pressure ulcers are a reliable barometer of nursing care quality.

Minimizes Serious Falls

Grade: F

In Heartland Continuing Care Center, 7.58% of Patients had Serious Falls

This metric gauges the percentage of long-term residents that have experienced a fall resulting in severe injury. Falls can happen for a variety of reasons, but excessive numbers of falls could be an indicator of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: A-minus

In Heartland Continuing Care Center, 0.62% of Patients had UTIs

This indicates the percent of residents who suffered from a urinary tract infection. Urinary tract infections are routinely linked to worse hygiene protocols. Additional nurse staffing can minimize the number of UTI's sustained by residents in a nursing home. We want to point out that this statistic is sometimes skewed by the fact that facilities have incongruent reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Heartland Continuing Care Center, 11.4% of Patients use Anti-Psychotic Medication

This is the percentage of residents who were given antipsychotic medications. Antipsychotic drugs are administered to residents for many medical conditions, such as cognitive disorders. Tragically, in limited situations, increased usage of these drugs may mean that a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Heartland Continuing Care Center, 4.71% of Patients use Anti-Anxiety Medication

This figure is a measure of the percent of long-term patients who were given antianxiety drugs. These drugs are prescribed to residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: A+

In Heartland Continuing Care Center, 0% of Patients

This metric measures the percentage of long-term stay patients who are exhibiting signs of depression.

Appropriate Vaccine Usage

Grade: B-minus

In Heartland Continuing Care Center, 94.72% of Patients

This tells you the percentage of patients who have received the flu and pneumonia vaccines. Higher vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: B-minus

In Heartland Continuing Care Center, 15.89% of Patients

Measures the percentage of long-term care patients who needed additional assistance with activities of daily living over time. ADL's include activities such as getting dressed and taking a bath.

Ability to Keep Residents Mobile

Grade: C

In Heartland Continuing Care Center, 10.6% of Residents

This tells you the percent of patients who retained mobility levels over time. Retaining mobility can be a great sign for residents' well-being.

Hospitalizations

Grade: B

In Heartland Continuing Care Center, 0.01 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per 1,000 days of care. There is typically a correlation between keeping patients out of the hospital and the quality of nursing home care.

Short-term Care: Rehospitalizations

Grade: A-minus

In Heartland Continuing Care Center, 10.6% of Residents Rehospitalized

This tells you the number of rehospitalizations per 1,000 days of short-term patient care. There is generally a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.

Short-term Care: ER Visits

Grade: C

In Heartland Continuing Care Center, 16.73% of Patients

This is the number of emergency room visits per thousand days of short-term care. There is usually a correlation between reduced emergency room visits and the overall quality of nursing home care.

Short-term Care: Facilitates Functional Improvement

Grade: F

In Heartland Continuing Care Center, 60.83% of Resident

This is the percent of short-term care residents that saw functional improvements, such as enhanced ability to perform activities of daily living.

Nearby Hospitals

  • Roosevelt General HospitalAcute Care Hospitals 0.84 miles away42121 Us Highway 70 Portales New Mexico 88130Government - State(575) 359-1800
  • Plains Regional Medical CenterAcute Care Hospitals 18.53 miles away2100 N Martin Luther King, Jr, Blvd Clovis New Mexico 88101Government - Federal(575) 769-7155

Nearby Dialysis

  • Plains Regional Dialysis Center (Fmc)18.47 miles away2117 N Thomas Clovis New Mexico 88101Dialysis Stations: 12 (575) 769-3898
  • Clovis High Plains19.71 miles away121 Townsgate Plaza Clovis New Mexico 88101Dialysis Stations: 15 (575) 763-2216

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=325114