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Heart of the Ozarks Healthcare Center

Nursing Home
Adult Day Care

Updated Nov 1, 2023 by Nick Reese

Historical Rating

See Rating Overview

2004 Crestview Street, PO Box 727,
Ava MO 65608

(417) 683-4129

65.41% estimated occupancy ¹

Heart of the Ozarks Healthcare Center is an average-sized nursing home in Ava, Missouri. This facility was given an overall grade of B, which is a very respectable grade. You can definitely do much worse than this facility. This nursing home was better in some categories than others, but it didn't have any weak links in any of the major categories discussed below. More information about these categories can be found below.

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Quick Details

Accepts Medicare ¹
Accepts Medicaid ¹
No CCRC
Has Resident Council
No Family Council
For profit - Individual
Offers Hospice
Offers Respite Care
Offers Inpatient Rehab

Specialized Services

Personal Care
Medication Management
Home Making
Transportation
Medical Transportation
Speech Therapy
IV Antibiotic Therapy
Dentistry
Wound Care
Occupational Therapy
Podiatry
Nutritional Counseling
Pharmacy
Laboratory
X-Ray
Recreational Therapy
Optometry

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Registered Staff Hours

Medical Staff Hours Per Patient (2022)

Less:

July

August

September

October

November

December

January

February

March

April

May

June

Facility Inspections

In addition to receiving a strong overall grade, this facility also earned first-rate health inspections in recent years. We awarded it one of our higher scores in this category, with a grade of A. Our inspection ratings account for several factors included in a facility's inspection report. One key criteria we look at is the number and severity of deficiencies. Places with better grades in this category usually have few of these severe deficiencies. Although this nursing home had some deficiencies on its inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

This nursing home really excelled in the category of long-term care, where we gave it a grade of A-. Few nursing homes performed more favorably in this category. Facilities that excel in this category tend to be well-staffed and offer extensive hands on care to patients. One of the datapoints we considered on top of nursing hours was vaccinations. This nursing home provided the pneumonia vaccination to 99.655174 percent of its patients. This is a great way to minimize unnecessary deaths and hospitalizations for the senior population. Lastly, this facility was able to limit hospitalizations. Indeed, it had only 0.02 hospitalizations per 1,000 long-term resident days, which is an impressively low number.

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Nurse Quality

Turning to the category of nursing care, this facility didn't perform quite as well in this area as some of the categories discussed above. Nevertheless, a grade of B- in this category is by no means a bad score. In determining our nursing scores, we factor in both nursing hours and the levels of licensure of those nurses. This nursing home averages just 0.3 hours of nursing care per resident per day. This is a very low figure. Despite having low quantities of nursing care, this nursing home surprisingly fared better in some of the quality-based metrics we looked at. In fact, it performed well in the area of avoiding pressure ulcers and major falls.

Short-term Care Quality

Our final area is short-term care, where we gave this nursing home a grade of C in that category. Our short-term care grade is typically used to score a nursing home's performance with rehabilitation. In order to have quality rehabilitation services, nursing homes generally need to feature better levels of skilled nursing. Skilled nursing includes registered nurses, physical therapists, occupational therapists and other highly trained professionals. Fortunately, it looks like this nursing home employs registered nurses. Not every nursing home employs these skilled professionals. However, according to the information they provided, it does not look like the facility employs physical therapists. The last item we assessed in this area is the number of patients that ultimately returned home from the facility. We found that just 4 percent of this facility's patients returned home. This figure was below the national average.

Rating Over Time

Compared to national and state averages across all facilities.

Heart of the Ozarks Healthcare Center Quality Metrics

Minimizes Pressure Ulcers

In Heart of the Ozarks Healthcare Center, 11.97% of Patients had Pressure Ulcers

This metric tells you the percent of long-term residents who have pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

In Heart of the Ozarks Healthcare Center, 3.79% of Patients had Serious Falls

This datapoint indicates the percent of long-term stay patients who have had falls resulting in serious injury. We use this statistic in determining nursing ratings.

Minimizes Urinary Tract Infections

In Heart of the Ozarks Healthcare Center, 0.41% of Patients had UTIs

This tells you the percent of residents that sustained a urinary tract infection. UTI's are often linked to nursing homes with worse hygiene protocols. Additional nurse staffing minimizes the number likelihood of residents sustaining infections. Keep in mind that this datapoint is affected by by the fact that facilities have varying reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

In Heart of the Ozarks Healthcare Center, 18.52% of Patients use Anti-Psychotic Medication

This metric measures the percentage of long-term residents receiving antipsychotic medications. While antipsychotic drugs play an important role in caring for many residents, it is important to confirm these medications are being used appropriately. In some situations, increased usage of these drugs may mean that a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

In Heart of the Ozarks Healthcare Center, 32.94% of Patients use Anti-Anxiety Medication

This tells you the percent of patients who were prescribed antianxiety medications. Antianxiety drugs are administered to residents suffering from anxiety and depression.

Managing Depression Among Residents

In Heart of the Ozarks Healthcare Center, 2.86% of Patients

This indicates the percentage of patients who are exhibiting depressive symptoms.

Appropriate Vaccine Usage

In Heart of the Ozarks Healthcare Center, 96.99% of Patients

This tells you the percentage of residents that were given the pneumonia and flu vaccines. High vaccination rates should be demanded by residents.

Residents Maintain Autonomy

In Heart of the Ozarks Healthcare Center, 16.13% of Patients

This datapoint is a measure of the percent of long-term care patients that needed additional assistance with activities of daily living over time. ADL's include activities such as taking medications and eating.

Ability to Keep Residents Mobile

In Heart of the Ozarks Healthcare Center, 11.35% of Residents

This metric is a measure of the percentage of long-term patients who retained mobility levels.

Hospitalizations

In Heart of the Ozarks Healthcare Center, 0.02 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per 1,000 days of patient care. There is typically a correlation between staying out of the hospital and the quality of care.

Short-term Care: Rehospitalizations

In Heart of the Ozarks Healthcare Center, 11.35% of Residents Rehospitalized

This is the number of rehospitalizations per thousand days of short-term care.

Short-term Care: ER Visits

In Heart of the Ozarks Healthcare Center, 8.63% of Patients

Measures the number of times residents are sent to the emergency room per thousand days of short-term care. Avoiding medical emergencies is one way to gauge patient well-being during rehabilitation.