Heart of the Ozarks Healthcare Center
2004 Crestview Street, PO Box 727, Ava MO 65608 · (417) 683-4129 · 77.66% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Heart of the Ozarks Healthcare Center is located in Ava, Missouri. This city has a total of 9,403 people. We gave it an overall grade of C, which is a middle of the road score. This facility seems to have some things working in its favor. This facility didn't fare well in all of our categories, but it didn't receive any terrible grades either. Additional information about these categories is available below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 120 Beds
CCRC :
For profit - Individual
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
The primary reason this turned out to be a decent nursing home is that it earned an elite inspection score. Its inspection score was far better than its overall score. In the inspections category, we gave this facility a grade of A-. Inspection grades account for several factors found on a facility's inspection report. One key criteria we rely on is the quantity and severity of deficiencies. Places with higher grades in this category typically have few severe deficiencies. Fortunately, although this place had some minor dings on its inspection report, it had no severe deficiencies. Severe deficiencies are those found in categories G through L. This tells you that CMS didn't deem any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. A few minor deficiencies should not stop you from considering a nursing home.
Nurse Quality
This facility performed well in nursing. We awarded it an B- for that category, which is one of our highest scores. Our nursing score is largely based on the facility's nurse staffing. This facility provided just 3.2 hours of nursing care per resident daily. This is a relatively low total compared with most other nursing homes. Lastly, despite not having the most impressive total nursing hours per resident, this nursing home performed admirably in the metric of preventing major falls. This is often a good indicator that a facility has sufficient quality controls in place.
Short-term Care Quality
The next area we graded was short-term care. In that category, we awarded this nursing home a decent grade of C. In the category of short-term care, we try to qualify indicators of a nursing home's rehabilitation. We assess the facility's skilled nursing services, including the ones performed by registered nurses and various therapists. Unfortunately, we found that this place provided fewer registered nurse and physical therapist hours per resident than most other nursing homes. The tricky part is determining what bearing this had on quality of care. The last datapoint we assessed in this area is the percentage of residents that ultimately returned home from the nursing home. We found that just 33.5 percent of this nursing home's residents returned home.
Long-term Care Quality
Switching gears to the last area, we awarded this nursing home a grade of D for the area of long-term care. This was the facility's least impressive category grade. If you are seeking anything other than short-term rehabilitation, you should take a close look at long-term care scores. Once we looked at the amount of care provided by nurses aids and other staff, we then looked at the facility's vaccination data. We were optimistic to discover that this facility vaccinated 100 percent of its patients for pneumonia. Lastly, we looked at its number of hospitalizations. With 1.76 hospitalizations per one thousand long-term resident days, this nursing home did not fare quite as well.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Heart of the Ozarks Healthcare Center Quality Metrics
Minimizes Pressure Ulcers
This tells you the percent of residents who have had a pressure ulcer. Pressure ulcers are considered by many experts to be a barometer of the quality of nursing care . Pressure ulcers, also called bed sores, are routinely the result of residents staying in one position for too long.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This is the percentage of patients that have had a major fall. Falls leading to serious injury are often linked to lower quality nursing care. Better nursing care can limit the number of major falls sustained by residents in a nursing home.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percentage of residents that suffered from a urinary tract infection. Urinary tract infections are often associated with facilities with lower levels of hygiene. Closer supervision can minimize the number of UTI's sustained by residents in a nursing home. We want to point out that this metric is sometimes skewed by the fact that facilities have incongruent reporting standards for UTI's.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This is the percentage of residents prescribed antipsychotic drugs. While antipsychotic medications may be vital to many residents, it is important to make sure these medications are being used appropriately. In limited situations, high levels of antipsychotic drug use may indicate that a nursing home is using these medications to control patient behavior.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is the percentage of patients given antianxiety drugs. Antianxiety medications are administered to residents experiencing anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This datapoint measures the percentage of long-term residents who are demonstrating depressive symptoms.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This datapoint measures the percentage of long-term stay patients that received the flu and pneumonia vaccines.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This tells you the percentage of patients who needed more assistance with activities of daily living over time.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This indicates the percent of residents that remained mobile levels over time. Preserving mobility can be a good sign for residents' health.
Percentage of Residents
Higher is Better
Hospitalizations
This indicates the number of hospitalizations per 1,000 days of patient care. There is usually a correlation between having fewer hospitalizations and the quality of care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This metric measures the number of times residents are rehospitalized per 1,000 days of short-term patient care. Minimizing rehospitalizations during rehabilitation is critical to restoring the health of patients.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This metric measures the number of emergency room visits per 1,000 days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This datapoint is a measure of the percentage of short-term residents that experienced functional improvements.
Percentage of Resident
Higher is Better