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Heart of the Ozarks Healthcare Center

  • Nursing Home
  • Adult Day Care

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: C
Oct 18: A-Nov 18: A-Dec 18: A-Jan 19: A-Feb 19: A-May 19: B+Jun 19: B+Jul 19: BAug 19: BSep 19: BJan 20: B-Mar 20: B-Apr 20: B-May 20: B-Jun 20: CJul 20: CAug 20: CSep 20: B-Oct 20: CJan 21: CFeb 21: CMar 21: CApr 21: B-May 21: B-Jun 21: B-Jul 21: BAug 21: BSep 21: BOct 21: BNov 21: BJan 22: BFeb 22: BMar 22: BApr 22: CMay 22: CJun 22: C
See Rating Overview
Heart of the Ozarks Healthcare Center's website

2004 Crestview Street, PO Box 727,
Ava MO 65608

(417) 683-4129

58.25% estimated occupancy 1

Heart of the Ozarks Healthcare Center is an average-sized nursing home in Ava, Missouri. This facility was given an overall grade of C, which is a middle of the road grade. You can definitely do worse than this facility. The best part of this nursing home's profile was its exemplary inspection reports. We discuss inspections in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Individual
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Nutritional Counseling
  • Pharmacy
  • Laboratory
  • X-Ray
  • Recreational Therapy
  • Optometry

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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May
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June
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July
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August
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September
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October
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November
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December
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Facility Inspections

Grade: A

The primary reason this ended up being a decent nursing home is that it received an excellent inspection score. In fact, its inspection score was far superior to its overall score. In our inspections category, we gave it a grade of A. Our inspection ratings account for several factors found on a facility's inspection report. One key criteria we consider is the quantity and severity of deficiencies. Nursing homes with higher scores in this area tend to have very few severe deficiencies. Although this nursing home had a few deficiencies on its government inspection report, none of them were major deficiencies based on CMS' scale. A couple of minor deficiencies shouldn't stop you from considering a nursing home.

Nurse Quality

Grade: B-minus

One of the other reasons we graded this nursing home so highly is that it received a very impressive nursing grade. In fact, nursing turned out to be its second best category grade. In that category, we awarded this facility a grade of B-. Nursing grades are based in large part on quality and quantity of nursing care. This place provides 0.3 hours of nursing care per patient daily. This is a lower figure than we were hoping for. Finally, we also assessed some nursing quality-based metrics. Although this nursing home got dinged a bit for nursing hours, it excelled in a few of these quality metrics. With fewer than five percent of its residents sustaining pressure ulcers, it did remarkably well in this subcategory. This is generally an indicator of quality nursing care. Pressure ulcers can frequently be avoided by providing better nursing care, such as by having a system of turning patients at least once a day.

Short-term Care Quality

Grade: C

This facility's next highest category was short-term care. In that category, we awarded this facility a C. In our short-term care grade, we strive to forge a meaningful gauge for rehabilitation. In this process, we look at the nursing home's levels of highly-skilled nursing services, including both registered nurses and physical therapy, as well as speech therapy. We were surprised to find that this place was below average in the two key staffing areas we assessed. The facility provided fewer physical therapist and registered nurse hours per resident than most other nursing homes. It is important to determine whether this is adversely impacting the quality of care. Finally, we looked at the percentage of patients who eventually returned home from this nursing home. We found that 3.6 percent of this facility's residents were able to return home. This figure was well below the national average.

Long-term Care Quality

Grade: D

The last area we scored was long-term care, which is this facility's least impressive area. We gave this facility a grade of D in that category. For long-term care residents, the facility's primary goal is to maintain patients' quality of life and keep them safe. In addition to considering the volume of care provided by nurses and other staff, we analyzed the number of residents vaccinated against pneumonia. This facility provided the vaccine to 99.612404 percent of its patients, which is higher than the majority of nursing homes. Surprisingly, this facility was able to limit hospitalizations. With just 0.01 hospitalizations per 1,000 long-term resident days, this nursing home has fewer hospitalizations than the average nursing home. Sadly, some of its other scores in this category were not as favorable as these.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Heart of the Ozarks Healthcare Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Heart of the Ozarks Healthcare Center, 9.32% of Patients had Pressure Ulcers

This is the percent of residents that have had a pressure ulcer. Pressure ulcers, also known as bed sores, are routinely the result of patients staying in one position for too long. Better nursing care reduces the percentage of residents in a nursing home who sustain pressure ulcers.

Minimizes Serious Falls

Grade: D

In Heart of the Ozarks Healthcare Center, 3.98% of Patients had Serious Falls

This metric measures the percentage of long-term residents which had falls leading to severe injury. This is one of the statistics we use in determining nursing scores.

Minimizes Urinary Tract Infections

Grade: A

In Heart of the Ozarks Healthcare Center, 3.42% of Patients had UTIs

This is the percentage of patients who sustained a urinary tract infection. These infections are sometimes linked to insufficient hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Heart of the Ozarks Healthcare Center, 20.31% of Patients use Anti-Psychotic Medication

This is the percent of residents prescribed antipsychotic drugs. Antipsychotic medications are administered to patients for many conditions, including cognitive disorders. Unfortunately, in limited cases, increased usage of these drugs may indicate a facility is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: D

In Heart of the Ozarks Healthcare Center, 24.54% of Patients use Anti-Anxiety Medication

This indicates the percent of residents given antianxiety medications. Antianxiety medications are administered to patients experiencing anxiety or depression.

Managing Depression Among Residents

Grade: B

In Heart of the Ozarks Healthcare Center, 4.11% of Patients

This is the percent of patients who are showing signs of depression. High levels of depression may be an indicator a less hospitable environment.

Appropriate Vaccine Usage

Grade: A-minus

In Heart of the Ozarks Healthcare Center, 88.89% of Patients

This tells you the percent of patients that received the pneumonia and flu vaccines. High vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: A-plus

In Heart of the Ozarks Healthcare Center, 14.76% Percentage of Patients

This is the percentage of patients that required more assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: D

In Heart of the Ozarks Healthcare Center, 15.81% Percentage of Residents

This tells you the percent of patients who maintained mobility over time. Optimizing mobility is usually a good sign for residents' well-being.

Hospitalizations

Grade: B

In Heart of the Ozarks Healthcare Center, 1.64 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per thousand days of patient care.

Short-term Care: Rehospitalizations

Grade: A

In Heart of the Ozarks Healthcare Center, 15.81 Percentage of Residents Rehospitalized

This tells you the number of rehospitalizations per thousand days of short-term care.

Short-term Care: ER Visits

Grade: B

In Heart of the Ozarks Healthcare Center, 11.79 Percentage of Patients

This indicates the number of emergency room visits per thousand days of short-term patient care. There is typically a correlation between fewer emergency room visits and the quality of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: B-plus

In Heart of the Ozarks Healthcare Center, 72.5% Percentage of Resident

Measures the percent of short-term care residents who saw functional improvements, such as with activities of daily living. Some experts believe this is a reliable measure of rehabilitation services.