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Heart of the Ozarks Healthcare Center

  • Nursing Home
  • Adult Day Care

Updated Apr 1, 2023 by Nick Reese

Historical Rating
Grade: B
Oct 18: A-Nov 18: A-Dec 18: A-Jan 19: A-Feb 19: A-May 19: B+Jun 19: B+Jul 19: BAug 19: BSep 19: BJan 20: B-Mar 20: B-Apr 20: B-May 20: B-Jun 20: CJul 20: CAug 20: CSep 20: B-Oct 20: CNov 20: CJan 21: CFeb 21: CMar 21: CApr 21: B-May 21: B-Jun 21: B-Jul 21: BAug 21: BSep 21: BOct 21: BNov 21: BJan 22: BFeb 22: BMar 22: BApr 22: CMay 22: CJun 22: CAug 22: B-Sep 22: B-Oct 22: B-Nov 22: B+Jan 23: B-Feb 23: B-Mar 23: B-Apr 23: B
See Rating Overview

2004 Crestview Street, PO Box 727,
Ava MO 65608

(417) 683-4129

66.16% estimated occupancy 1

Heart of the Ozarks Healthcare Center is an average-sized nursing home in Ava, Missouri. This facility was given an overall grade of B, which is a very respectable grade. You can definitely do much worse than this facility. This nursing home was better in some categories than others, but it didn't have any weak links in any of the major categories discussed below. More information about these categories can be found below.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Individual
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Nutritional Counseling
  • Pharmacy
  • Laboratory
  • X-Ray
  • Recreational Therapy
  • Optometry

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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January
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February
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April
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May
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June
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July
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August
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October
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November
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Facility Inspections

Grade: A

In addition to receiving a strong overall grade, this facility also earned first-rate health inspections in recent years. We awarded it one of our higher scores in this category, with a grade of A. Our inspection ratings account for several factors included in a facility's inspection report. One key criteria we look at is the number and severity of deficiencies. Places with better grades in this category usually have few of these severe deficiencies. Although this nursing home had some deficiencies on its inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: B-plus

This nursing home is also strong in the category of long-term care, where it was given a grade of B+. It outperformed most nursing homes in this area. Nursing homes that excel in long-term care tend to be well-staffed and provide extensive hands on care to patients. One of the statistics we considered in addition to nursing hours was vaccinations. This facility provided the pneumonia vaccine to 99.63504 percent of its patients. This is a reliable method to avoid unnecessary deaths and hospitalizations for the aged 65 and up population. Finally, this place was able to limit hospitalizations. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is an impressively low number.

Short-term Care Quality

Grade: B-minus

The third best category we gave this nursing home in any category came in the area of short-term care, where we awarded it a B-. Our short-term care ratings are based in part on a nursing home's quantity of skilled skilled healthcare professionals. This means a vast range of nursing services, ranging from registered nurses to physical and occupational therapists, in addition to other types of therapy. Fortunately, it appear that this nursing home has registered nurses on staff. Not all nursing homes employs these skilled professionals. However, based on the information they provided, they do not appear to employ physical therapists. The last item we assessed in this area is the percentage of patients who ultimately returned home from the nursing home. We found that just 0 percent of this nursing home's residents returned home. This figure was below average.

Nurse Quality

Grade: C

The last category we looked at was nursing. This facility was awarded a grade of C for this category. We scrutinized the licensure of nurses working for the facility, in addition to the quantity of time the nurses worked with patients, in determining our rating in this area. This facility averages just 0.3 hours of nursing care per resident daily, which is a very low figure. Lastly, we also assessed some nursing quality-based metrics. While this place got dinged a bit for nursing hours per resident, it excelled in a few of these quality-based metrics. With fewer than five percent of its residents sustaining pressure ulcers, it performed remarkably well in this statistic. This is typically a good indicator of quality nursing care. Pressure ulcers can typically be prevented by providing better nursing care, such as employing a system of turning a resident more frequently.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18May 23

Heart of the Ozarks Healthcare Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Heart of the Ozarks Healthcare Center, 9.2% of Patients had Pressure Ulcers

This indicates the percentage of patients who have had a pressure ulcer. Pressure ulcers are skin damage resulting from staying in the same position for an excessive period of time.

Minimizes Serious Falls

Grade: D

In Heart of the Ozarks Healthcare Center, 3.84% of Patients had Serious Falls

This metric is an indication of the percentage of long-term residents who suffered falls leading to serious injury. Falls can happen for a variety of reasons, but high rates of falls resulting in injuries could be an indicator of poor nursing care.

Minimizes Urinary Tract Infections

Grade: B-plus

In Heart of the Ozarks Healthcare Center, 3.29% of Patients had UTIs

This indicates the percentage of residents that suffered from a urinary tract infection. UTI's are often the result of nursing homes with worse hygiene protocols. Better hygiene protocols limits the number of UTI's sustained by residents in a nursing home. Note that this datapoint is sometimes skewed by the fact that facilities have varying reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: C

In Heart of the Ozarks Healthcare Center, 20.12% of Patients use Anti-Psychotic Medication

This metric measures the percentage of long-term stay patients that are administered antipsychotic medication. High levels of antipsychotic drug use may indicate a facility is using these drugs to subdue residents in scenarios where such medications aren't medically required. Nevertheless, some facilities may need to rely on these medications due to having more patients with dementia.

Appropriately Uses Anti-Anxiety Medication

Grade: F

In Heart of the Ozarks Healthcare Center, 24.45% of Patients use Anti-Anxiety Medication

This datapoint indicates the percent of long-term stay residents receiving antianxiety medications.

Managing Depression Among Residents

Grade: B

In Heart of the Ozarks Healthcare Center, 5.4% of Patients

This indicates the percent of residents showing symptoms of depression.

Appropriate Vaccine Usage

Grade: B-minus

In Heart of the Ozarks Healthcare Center, 86.07% of Patients

This datapoint measures the percent of long-term residents who were given the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for nursing home residents, making these types of vaccines critical to patient health.

Residents Maintain Autonomy

Grade: F

In Heart of the Ozarks Healthcare Center, 15.8% Percentage of Patients

This metric is a measure of the percent of long-term stay patients that needed additional assistance with activities of daily living over time. Activities of daily living include activities such as dressing and bathing.

Ability to Keep Residents Mobile

Grade: A-minus

In Heart of the Ozarks Healthcare Center, 13.34% Percentage of Residents

This is the percentage of residents that maintained mobility over time. Preserving mobility can be a great sign for residents' well-being.

Hospitalizations

Grade: A-minus

In Heart of the Ozarks Healthcare Center, 1.86 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per 1,000 days of care. There is usually a correlation between keeping patients out of the hospital and the overall quality of nursing home care.

Short-term Care: Rehospitalizations

Grade: C

In Heart of the Ozarks Healthcare Center, 13.34 Percentage of Residents Rehospitalized

This metric tracks the number of times residents are rehospitalized per thousand days of short-term resident care. Minimizing rehospitalizations during rehabilitation is key to restoring the physical well-being of residents.

Short-term Care: ER Visits

Grade: B-minus

In Heart of the Ozarks Healthcare Center, 13.27 Percentage of Patients

This tells you the number of times residents are sent to the emergency room per 1,000 days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: B-plus

In Heart of the Ozarks Healthcare Center, 71.67% Percentage of Resident

This datapoint measures the percentage of short-term residents who saw functional improvements.

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=265254