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Havenwood Heritage Heights

  • Nursing Home
  • Independent Living
  • Assisted Living
  • Memory Care

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: A-plus
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: A+Jun 19: A+Jul 19: A+Aug 19: A+Sep 19: A+Jan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+Sep 20: A+Oct 20: A+Jan 21: A+Feb 21: A+Mar 21: A+Apr 21: A+May 21: A+Jun 21: A+Jul 21: A+Aug 21: A+Sep 21: A+Oct 21: A+Nov 21: A+Jan 22: A+Feb 22: A+Mar 22: A+Apr 22: A+May 22: A+Jun 22: A+Aug 22: A+Sep 22: A+
See Rating Overview
Havenwood Heritage Heights's website

33 Christian Avenue,
Concord NH 03301

(603) 224-5363

92.28% estimated occupancy 1

Havenwood Heritage Heights is a small non-profit nursing home located in Concord, New Hampshire. This nursing home proved to be an A+ rated facility. Being awarded an A+ in our rating scheme requires superb marks across the board. Indeed, this turned out to be better than most of the nursing homes in Concord, which boasts a good selection of facilities. Finally, this ended up being a very consistent facility with consistently strong grades in all four of our categories. More information about these categories can be found below.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • Is CCRC
  • Has Resident Council
  • Has Family Council
  • Non profit - Corporation
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy

Awards

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2019

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2019

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2020

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2020

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2021

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2021

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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April
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Facility Inspections

Grade: A-plus

To go along with its strong overall grade, we awarded this nursing home a grade of A+ for our inspections rating. Our inspection scores are based on several items located in the a nursing home's recent inspection reports. Places that excel in this category have few deficiencies on their reports. Most importantly, these places should not have any severe deficiencies which are associated with risks to patient safety. Fortunately, although this place had some minor dings on its inspection report, it had no severe deficiencies. Severe deficiencies are found in categories G, H, I, J, K and L. This tells you that CMS didn't deem any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Nurse Quality

Grade: A-plus

We also awarded this nursing home a grade of A+ for its nursing grade. We assessed the skill-level of nurses employed by the nursing home, as well as the quantity of hours those nurses were with patients, in calculating our grade in this category. This nursing home provides 0.5 hours of nursing care per resident per day. Finally, we also looked at several nursing quality-based metrics and this nursing home excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place the state in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can often be avoided by offering better nursing care, such as having a system of turning a patient more frequently.

Long-term Care Quality

Grade: A-plus

In the third area we looked at, this nursing home received elite marks in the category of long-term care. As a result, it received one of our best scores in that category with a of A+. Facilities that do well in long-term care tend to provide patients with better supervision and stay on top of routine medical care. Once we assessed the volume of care provided by nurses aids and other staff, we then analyzed the nursing home's vaccination data. This nursing home vaccinated 94.44444 percent of its residents against pneumonia. Vaccines are critical to keeping patients healthy. Clearly, this place is doing something right in this area as it also excelled at keeping its residents out of the hospital. In fact, it had only 0.01 hospitalizations per 1,000 long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: A

In the final category we rated, this nursing home was awarded an impressive grade grade of A in our short-term care category. With this grade, the nursing home wrapped up a straight A report card. Short-term care grades are important for residents requiring rehabilitation. Rehabilitation generally requires additional skilled nursing services. This means a wide spectrum of nursing services, ranging from registered nurses to physical and occupational therapists, as well as other types of therapy. Fortunately, it looks like this facility has registered nurses on staff. Not every facility employs these types of nurses. However, based on the information they provided, they do not appear to employ physical therapists. Finally, we considered the percentage of patients who were able to return to the community from this nursing home. We found that 4.8 percent of this nursing home's residents returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Havenwood Heritage Heights Quality Metrics

Minimizes Pressure Ulcers

Grade: A

In Havenwood Heritage Heights, 6.17% of Patients had Pressure Ulcers

This is a measure of the percentage of long-term care patients which are suffering from new or worsened pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

Grade: B-plus

In Havenwood Heritage Heights, 5.16% of Patients had Serious Falls

This datapoint is a measure of the percentage of long-term patients that have experienced a fall leading to major injury. This is one of the statistics we use in computing nursing ratings.

Minimizes Urinary Tract Infections

Grade: C

In Havenwood Heritage Heights, 2.81% of Patients had UTIs

This indicates the percentage of patients that have had a urinary tract infection. These infections are sometimes linked to insufficient hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Havenwood Heritage Heights, 17.01% of Patients use Anti-Psychotic Medication

This indicates the percent of residents given antipsychotic drugs. While antipsychotic medications may be vital to many patients, it is important to make sure these drugs are being used appropriately. In some cases, excessive reliance on these medications may mean a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Havenwood Heritage Heights, 16.61% of Patients use Anti-Anxiety Medication

This datapoint indicates the percent of long-term patients taking antianxiety drugs.

Managing Depression Among Residents

Grade: A-minus

In Havenwood Heritage Heights, 5.77% of Patients

This indicates the percentage of residents who are showing signs of depression.

Appropriate Vaccine Usage

Grade: B

In Havenwood Heritage Heights, 95.49% of Patients

This datapoint measures the percentage of long-term residents that were vaccinated against pneumonia and flu.

Residents Maintain Autonomy

Grade: C

In Havenwood Heritage Heights, 18.58% Percentage of Patients

This datapoint measures the percentage of long-term patients who required increased assistance with activities of daily living over time. Activities of daily living include activities such as moving around and eating.

Ability to Keep Residents Mobile

Grade: A-minus

In Havenwood Heritage Heights, 22.17% Percentage of Residents

This indicates the percentage of residents who retained mobility levels over time. Optimizing mobility is usually a good sign for residents' health.

Hospitalizations

Grade: B-minus

In Havenwood Heritage Heights, 1.27 Hospitalizations per 1,000 resident days

This datapoint measures the number of times residents are hospitalized per thousand days of patient care. Staying out of the hospital is important to preserving the physical well-being of patients.

Short-term Care: Rehospitalizations

Grade: C

In Havenwood Heritage Heights, 22.17 Percentage of Residents Rehospitalized

This indicates the number of rehospitalizations per 1,000 days of short-term patient care.

Short-term Care: ER Visits

Grade: A-plus

In Havenwood Heritage Heights, 12.13 Percentage of Patients

This metric is a measure of the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Havenwood Heritage Heights, 78.43% Percentage of Resident

This datapoint measures the percent of short-term care patients that saw functional improvements.

Scores for Concord, NH

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of B
  • Long-term Care Rating has a grade of A-minus
  • Short-term Care Rating has a grade of B-plus
  • Inspection Rating has a grade of A

Looking for more options? Concord, New Hampshire has 4 other nursing homes

Nearby Hospitals

  • New Hampshire Hosp-Psych UnitPsychiatric 2.46 miles away36 Clinton Street Concord New Hampshire 03301Government - State(603) 271-5300
  • Concord HospitalAcute Care Hospitals 3.06 miles away250 Pleasant St Concord New Hampshire 03301Voluntary non-profit - Private(603) 225-2711
  • Catholic Medical CenterAcute Care Hospitals 15.99 miles away100 Mcgregor Street Manchester New Hampshire 03102Voluntary non-profit - Private(603) 668-3545
  • Elliot HospitalAcute Care Hospitals 16.86 miles away1 Elliot Way Manchester New Hampshire 03103Voluntary non-profit - Private(603) 669-5300
  • Franklin Regional HospitalCritical Access Hospitals 17.31 miles away15 Aiken Avenue Franklin New Hampshire 03235Voluntary non-profit - Private(603) 934-2060

Nearby Dialysis

  • New Hampshire Kidney Center (Fmc)2.93 miles away248 Pleasant Street Pillsbury Bldg., g400 Concord New Hampshire 03301CMS Rating: 3 stars Dialysis Stations: 16 (603) 224-9996
  • Manchester Kidney Center15.16 miles away1750 Elm Street Suite 100 Manchester New Hampshire 03103CMS Rating: 3 stars Dialysis Stations: 20 (603) 647-4042
  • Davita Manchester Dialysis16.11 miles away903 Hanover Street Manchester New Hampshire 03104Dialysis Stations: 10 (603) 621-4903
  • Bedford Dialysis Davita18.42 miles away15 Constitution Dr, Suite 1c Bedford New Hampshire 03110Dialysis Stations: 13 (603) 471-1904