Located in Concord, New Hampshire, Havenwood-Heritage Heights is one of five facilities there. We gave this nursing home an overall rating of A+, which is a very strong rating. As a matter of fact, this proved to be the number one rated facility in Concord. Based on our assessment, this facility is simply as good as it gets. If you scroll down, you will see this place's category ratings, which appear to be equally strong as its overall score.

Additional Details:

Accepts Medicare 1 : TrueA checkmark indicating true.

Accepts Medicaid 1 : 70 Beds TrueA checkmark indicating true.

CCRC : FalseUsed to indicate false.

Non profit - Corporation

Resident Council: TrueA checkmark indicating true.

Family Council: FalseUsed to indicate false.

Medical Staff Hours Per Patient (2019)

Less:
More:
January
January 1, 2019January 2, 2019January 3, 2019January 4, 2019January 5, 2019January 6, 2019January 7, 2019January 8, 2019January 9, 2019January 10, 2019January 11, 2019January 12, 2019January 13, 2019January 14, 2019January 15, 2019January 16, 2019January 17, 2019January 18, 2019January 19, 2019January 20, 2019January 21, 2019January 22, 2019January 23, 2019January 24, 2019January 25, 2019January 26, 2019January 27, 2019January 28, 2019January 29, 2019January 30, 2019January 31, 2019
February
February 1, 2019February 2, 2019February 3, 2019February 4, 2019February 5, 2019February 6, 2019February 7, 2019February 8, 2019February 9, 2019February 10, 2019February 11, 2019February 12, 2019February 13, 2019February 14, 2019February 15, 2019February 16, 2019February 17, 2019February 18, 2019February 19, 2019February 20, 2019February 21, 2019February 22, 2019February 23, 2019February 24, 2019February 25, 2019February 26, 2019February 27, 2019February 28, 2019
March
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April
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May
May 1, 2019May 2, 2019May 3, 2019May 4, 2019May 5, 2019May 6, 2019May 7, 2019May 8, 2019May 9, 2019May 10, 2019May 11, 2019May 12, 2019May 13, 2019May 14, 2019May 15, 2019May 16, 2019May 17, 2019May 18, 2019May 19, 2019May 20, 2019May 21, 2019May 22, 2019May 23, 2019May 24, 2019May 25, 2019May 26, 2019May 27, 2019May 28, 2019May 29, 2019May 30, 2019May 31, 2019
June
June 1, 2019June 2, 2019June 3, 2019June 4, 2019June 5, 2019June 6, 2019June 7, 2019June 8, 2019June 9, 2019June 10, 2019June 11, 2019June 12, 2019June 13, 2019June 14, 2019June 15, 2019June 16, 2019June 17, 2019June 18, 2019June 19, 2019June 20, 2019June 21, 2019June 22, 2019June 23, 2019June 24, 2019June 25, 2019June 26, 2019June 27, 2019June 28, 2019June 29, 2019June 30, 2019
July
July 1, 2019July 2, 2019July 3, 2019July 4, 2019July 5, 2019July 6, 2019July 7, 2019July 8, 2019July 9, 2019July 10, 2019July 11, 2019July 12, 2019July 13, 2019July 14, 2019July 15, 2019July 16, 2019July 17, 2019July 18, 2019July 19, 2019July 20, 2019July 21, 2019July 22, 2019July 23, 2019July 24, 2019July 25, 2019July 26, 2019July 27, 2019July 28, 2019July 29, 2019July 30, 2019July 31, 2019
August
August 1, 2019August 2, 2019August 3, 2019August 4, 2019August 5, 2019August 6, 2019August 7, 2019August 8, 2019August 9, 2019August 10, 2019August 11, 2019August 12, 2019August 13, 2019August 14, 2019August 15, 2019August 16, 2019August 17, 2019August 18, 2019August 19, 2019August 20, 2019August 21, 2019August 22, 2019August 23, 2019August 24, 2019August 25, 2019August 26, 2019August 27, 2019August 28, 2019August 29, 2019August 30, 2019August 31, 2019
September
September 1, 2019September 2, 2019September 3, 2019September 4, 2019September 5, 2019September 6, 2019September 7, 2019September 8, 2019September 9, 2019September 10, 2019September 11, 2019September 12, 2019September 13, 2019September 14, 2019September 15, 2019September 16, 2019September 17, 2019September 18, 2019September 19, 2019September 20, 2019September 21, 2019September 22, 2019September 23, 2019September 24, 2019September 25, 2019September 26, 2019September 27, 2019September 28, 2019September 29, 2019September 30, 2019
October
October 1, 2019October 2, 2019October 3, 2019October 4, 2019October 5, 2019October 6, 2019October 7, 2019October 8, 2019October 9, 2019October 10, 2019October 11, 2019October 12, 2019October 13, 2019October 14, 2019October 15, 2019October 16, 2019October 17, 2019October 18, 2019October 19, 2019October 20, 2019October 21, 2019October 22, 2019October 23, 2019October 24, 2019October 25, 2019October 26, 2019October 27, 2019October 28, 2019October 29, 2019October 30, 2019October 31, 2019
November
November 1, 2019November 2, 2019November 3, 2019November 4, 2019November 5, 2019November 6, 2019November 7, 2019November 8, 2019November 9, 2019November 10, 2019November 11, 2019November 12, 2019November 13, 2019November 14, 2019November 15, 2019November 16, 2019November 17, 2019November 18, 2019November 19, 2019November 20, 2019November 21, 2019November 22, 2019November 23, 2019November 24, 2019November 25, 2019November 26, 2019November 27, 2019November 28, 2019November 29, 2019November 30, 2019
December
December 1, 2019December 2, 2019December 3, 2019December 4, 2019December 5, 2019December 6, 2019December 7, 2019December 8, 2019December 9, 2019December 10, 2019December 11, 2019December 12, 2019December 13, 2019December 14, 2019December 15, 2019December 16, 2019December 17, 2019December 18, 2019December 19, 2019December 20, 2019December 21, 2019December 22, 2019December 23, 2019December 24, 2019December 25, 2019December 26, 2019December 27, 2019December 28, 2019December 29, 2019December 30, 2019December 31, 2019

Long-term Care Quality

A+
Oct 18: ANov 18: ADec 18: AJan 19: A+Feb 19: A+May 19: AJun 19: AJul 19: AAug 19: ASep 19: AJan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+
Historical

We also found that this facility excelled in long-term care. We gave them an A+ in this category. Nursing homes that excel in this category tend to provide patients with closer supervision and stay on top of routine medical care. On top of offering very impressive levels of nurse staffing, this nursing home administered the pneumonia vaccine to 99.41521 percent of its residents. This statistic is also much better than most nursing homes. The last datapoint we looked at is the facility's hospitalization rate. We found that this place had 1.75 hospitalizations per 1,000 long-term resident days, which is middle of the road in this area.

Nurse Quality

A+
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: A+Jun 19: A+Jul 19: A+Aug 19: A+Sep 19: A+Jan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+
Historical

One of the other reasons we rated this facility so highly is that it earned a very impressive nursing grade. In that area, we awarded this facility an A+. Our nursing grade is primarily tied to the nursing home's level of nurse staffing. This place provides an incredible 5.6 hours of nursing care per patient each day. Out of that total, many of those hours were provided by registered nurses, which is one of the more highly trained levels of nurses. On top of providing high levels of care, this place also excelled in several of the quality-based metrics we looked at. With below 5 percent of its residents suffering from pressure ulcers, it performed as well as any facility the country in this category. This is usually an indicator that a facility has reliable quality controls in place. Many pressure ulcers could be avoided by providing better nursing care and a system of turning residents more frequently.

Facility Inspections

A+
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: A+Jun 19: A+Jul 19: A+Aug 19: A+Sep 19: A+Jan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+
Historical

Continuing with its first-class performance, this nursing home also earned an A+ inspection score. This is based on its recent government inspection reports. An A+ in this category is one of the best complements we can pay to a facility. Our inspection scores are tied to pieces of information located in the a nursing home's recent inspection reports. Facilities that receive favorable grades in this category have very few deficiencies on those reports. Most importantly, these nursing homes should not have any severe deficiencies which are associated with endangerment of patients. Although this facility had a few deficiencies on its government inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Short-term Care Quality

A+
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: AJun 19: A+Jul 19: AAug 19: ASep 19: AJan 20: AMar 20: AApr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+
Historical

The last category we assessed is short-term care. This remarkable nursing home also performed extremely well in this area, in which it was awarded an A+. This wrapped up a perfect profile of all A+'s. Short-term care grades are often used to measure a facility's rehabilitation services. In order to offer highly rated rehabilitation services, facilities generally need to have higher levels of skilled nursing. These types of services include registered nurses, physical therapists, occupational therapists and other highly skilled individuals. This nursing home is the gold standard in terms of skilled nursing staffing. In fact, it provided roughly 1.5 times as many registered nurse and physical therapist hours per patient than the average facility. The last item we looked at in this area is the percentage of patients who were able to leave the nursing home and return to the community. We found that it performed as well as just about any nursing home in New Hampshire in this area with 57 percent of its residents returning home.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
A+
State:
A-
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Havenwood-Heritage Heights Quality Metrics

Minimizes Pressure Ulcers

This datapoint measures the percent of long-term stay patients that have pressure ulcers or bed sores. We factor in this statistic in computing our nursing grades.

Provider
A+
1.12%
State
B+
5.98%
National
B
7.34%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This indicates the percentage of residents who have had a major fall. Falls leading to severe injuries are often linked to lower quality nursing care. Better nursing protocols can limit the percentage of residents in a nursing home who sustain major falls.

Provider
B-
3.51%
State
B-
4.26%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This figure is an indication of the percent of long-term residents that suffered from UTI's. UTI's could be an indication of a nursing home with worse hygiene protocols. Nevertheless, this metric may be misleading for certain nursing homes due to different reporting standards for infections.

Provider
F
7.19%
State
B
2.97%
National
B
2.66%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This datapoint indicates the percentage of long-term care residents who were prescribed antipsychotic drugs. High levels of antipsychotic drug use may indicate a facility is using these drugs to subdue residents in situations where such drugs are not medically required. However, some facilities may need to rely more on these medications due to an increased number of residents with cognitive disorders.

Provider
B+
11.7%
State
B
14.1%
National
B
14.15%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This is a measure of the percentage of long-term care patients that are administered antianxiety medication. These drugs are given to patients suffering from anxiety and depression.

Provider
A+
7.45%
State
B+
18.47%
National
B
19.69%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This tells you the percentage of patients who are demonstrating depressive symptoms. Higher levels of depression could be a sign a less hospitable environment.

Provider
B+
0.63%
State
B
4.1%
National
B+
5.11%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

Measures the percentage of long-term care residents who were administered the flu and pneumonia vaccines. Respiratory viruses can be fatal for nursing home residents, making these vaccines critical to patient health.

Provider
A
99.71%
State
B
95.15%
National
B
92.01%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

Measures the percent of long-term stay patients that needed increased assistance with activities of daily living over time. ADL's include activities such as taking medications and taking a bath.

Provider
C
18.06%
State
B-
16.88%
National
B
14.47%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

This is the percentage of residents who retained mobility levels over time. Optimizing mobility is often a great sign for residents' well-being.

Provider
B
17.03%
State
B+
19.15%
National
B
17.10%

Percentage of Residents
Higher is Better

Hospitalizations

This is a measure of the number of times residents are hospitalized per thousand days of patient care.

Provider
C
2.22
State
B+
1.43
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This tells you the number of rehospitalizations per thousand days of short-term patient care.

Provider
B
17.03
State
B-
19.15
National
B
17.10

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This metric tracks the number of emergency room visits per 1,000 days of short-term patient care. Avoiding medical emergencies is one way to assess short-term care.

Provider
D
16.36
State
B
10.19
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This is a measure of the percent of short-term stay residents who experienced functional improvements, such as enhanced ability to perform activities of daily living. Some would argue that this is a measure of rehabilitation services.

Provider
A+
90.44%
State
B+
73.63%
National
B
68.02%

Percentage of Resident
Higher is Better

Nearby Hospitals

New Hampshire Hosp-Psych Unit 2.46 mi
36 Clinton Street Concord New Hampshire 03301
(603) 271-5300
Psychiatric
Government - State
Concord Hospital 3.06 mi
250 Pleasant St Concord New Hampshire 03301
(603) 225-2711
Acute Care Hospitals
Voluntary non-profit - Private
Catholic Medical Center 15.99 mi
100 Mcgregor Street Manchester New Hampshire 03102
(603) 668-3545
Acute Care Hospitals
Voluntary non-profit - Private
Elliot Hospital 16.86 mi
1 Elliot Way Manchester New Hampshire 03103
(603) 669-5300
Acute Care Hospitals
Voluntary non-profit - Private
Franklin Regional Hospital 17.31 mi
15 Aiken Avenue Franklin New Hampshire 03235
(603) 934-2060
Critical Access Hospitals
Voluntary non-profit - Private

Nearby Dialysis

New Hampshire Kidney Center (Fmc) 2.93 mi
CMS Rating: 3 stars
Dialysis Stations: 16
248 Pleasant Street Pillsbury Bldg., g400 Concord New Hampshire 03301
(603) 224-9996
Manchester Kidney Center 15.16 mi
CMS Rating: 3 stars
Dialysis Stations: 20
1750 Elm Street Suite 100 Manchester New Hampshire 03103
(603) 647-4042
Davita Manchester Dialysis 16.11 mi
Dialysis Stations: 10
903 Hanover Street Manchester New Hampshire 03104
(603) 621-4903
Bedford Dialysis Davita 18.42 mi
Dialysis Stations: 13
15 Constitution Dr, Suite 1c Bedford New Hampshire 03110
(603) 471-1904