Havenwood-Heritage Heights
33 Christian Avenue, Concord NH 03301 · (603) 224-5363 · 79.42% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Located in Concord, New Hampshire, Havenwood-Heritage Heights is one of five facilities there. We gave this nursing home an overall rating of A+, which is a very strong rating. As a matter of fact, this proved to be the number one rated facility in Concord. Based on our assessment, this facility is simply as good as it gets. If you scroll down, you will see this place's category ratings, which appear to be equally strong as its overall score.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 70 Beds
CCRC :
Non profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Long-term Care Quality
We also found that this facility excelled in long-term care. We gave them an A+ in this category. Nursing homes that excel in this category tend to provide patients with closer supervision and stay on top of routine medical care. On top of offering very impressive levels of nurse staffing, this nursing home administered the pneumonia vaccine to 99.41521 percent of its residents. This statistic is also much better than most nursing homes. The last datapoint we looked at is the facility's hospitalization rate. We found that this place had 1.75 hospitalizations per 1,000 long-term resident days, which is middle of the road in this area.
Nurse Quality
One of the other reasons we rated this facility so highly is that it earned a very impressive nursing grade. In that area, we awarded this facility an A+. Our nursing grade is primarily tied to the nursing home's level of nurse staffing. This place provides an incredible 5.6 hours of nursing care per patient each day. Out of that total, many of those hours were provided by registered nurses, which is one of the more highly trained levels of nurses. On top of providing high levels of care, this place also excelled in several of the quality-based metrics we looked at. With below 5 percent of its residents suffering from pressure ulcers, it performed as well as any facility the country in this category. This is usually an indicator that a facility has reliable quality controls in place. Many pressure ulcers could be avoided by providing better nursing care and a system of turning residents more frequently.
Facility Inspections
Continuing with its first-class performance, this nursing home also earned an A+ inspection score. This is based on its recent government inspection reports. An A+ in this category is one of the best complements we can pay to a facility. Our inspection scores are tied to pieces of information located in the a nursing home's recent inspection reports. Facilities that receive favorable grades in this category have very few deficiencies on those reports. Most importantly, these nursing homes should not have any severe deficiencies which are associated with endangerment of patients. Although this facility had a few deficiencies on its government inspection report, none were serious based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Short-term Care Quality
The last category we assessed is short-term care. This remarkable nursing home also performed extremely well in this area, in which it was awarded an A+. This wrapped up a perfect profile of all A+'s. Short-term care grades are often used to measure a facility's rehabilitation services. In order to offer highly rated rehabilitation services, facilities generally need to have higher levels of skilled nursing. These types of services include registered nurses, physical therapists, occupational therapists and other highly skilled individuals. This nursing home is the gold standard in terms of skilled nursing staffing. In fact, it provided roughly 1.5 times as many registered nurse and physical therapist hours per patient than the average facility. The last item we looked at in this area is the percentage of patients who were able to leave the nursing home and return to the community. We found that it performed as well as just about any nursing home in New Hampshire in this area with 57 percent of its residents returning home.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Havenwood-Heritage Heights Quality Metrics
Minimizes Pressure Ulcers
This datapoint measures the percent of long-term stay patients that have pressure ulcers or bed sores. We factor in this statistic in computing our nursing grades.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This indicates the percentage of residents who have had a major fall. Falls leading to severe injuries are often linked to lower quality nursing care. Better nursing protocols can limit the percentage of residents in a nursing home who sustain major falls.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This figure is an indication of the percent of long-term residents that suffered from UTI's. UTI's could be an indication of a nursing home with worse hygiene protocols. Nevertheless, this metric may be misleading for certain nursing homes due to different reporting standards for infections.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This datapoint indicates the percentage of long-term care residents who were prescribed antipsychotic drugs. High levels of antipsychotic drug use may indicate a facility is using these drugs to subdue residents in situations where such drugs are not medically required. However, some facilities may need to rely more on these medications due to an increased number of residents with cognitive disorders.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This is a measure of the percentage of long-term care patients that are administered antianxiety medication. These drugs are given to patients suffering from anxiety and depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This tells you the percentage of patients who are demonstrating depressive symptoms. Higher levels of depression could be a sign a less hospitable environment.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
Measures the percentage of long-term care residents who were administered the flu and pneumonia vaccines. Respiratory viruses can be fatal for nursing home residents, making these vaccines critical to patient health.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
Measures the percent of long-term stay patients that needed increased assistance with activities of daily living over time. ADL's include activities such as taking medications and taking a bath.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is the percentage of residents who retained mobility levels over time. Optimizing mobility is often a great sign for residents' well-being.
Percentage of Residents
Higher is Better
Hospitalizations
This is a measure of the number of times residents are hospitalized per thousand days of patient care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This tells you the number of rehospitalizations per thousand days of short-term patient care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This metric tracks the number of emergency room visits per 1,000 days of short-term patient care. Avoiding medical emergencies is one way to assess short-term care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This is a measure of the percent of short-term stay residents who experienced functional improvements, such as enhanced ability to perform activities of daily living. Some would argue that this is a measure of rehabilitation services.
Percentage of Resident
Higher is Better