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Havenwood-Heritage Heights

Updated May 1, 2022 by Nick Lata

Historical Rating
Grade: A-plus
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: A+Jun 19: A+Jul 19: A+Aug 19: A+Sep 19: A+Jan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+Sep 20: A+Oct 20: A+Jan 21: A+Feb 21: A+Mar 21: A+Apr 21: A+May 21: A+Jun 21: A+Jul 21: A+Aug 21: A+Sep 21: A+Oct 21: A+Nov 21: A+Jan 22: A+Feb 22: A+Mar 22: A+Apr 22: A+May 22: A+
See Rating Overview

33 Christian Avenue,
Concord NH 03301

(603) 224-5363

91% estimated occupancy 1

Havenwood-Heritage Heights is a senior living facility located in Concord, New Hampshire, which has a total of 48,532 people. This proved to be an A+ facility. Receiving an A+ in our rating scheme takes excellent performance across the board. We were not surprised to discover that this turned out to be substantially better than most of the nursing homes in the city. Scroll down to find this nursing home's category ratings, which are equally impressive. You really can't do much better than a straight A profile.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • Has Family Council
  • Non profit - Corporation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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Facility Inspections

Grade: A-plus

To go along with its favorable overall grade, we gave this place an A+ for our inspections rating. Our inspection ratings account for several factors included in a facility's inspection reports. One key criteria we rely on is the quantity and severity of deficiencies. Places with better grades in this category tend to have few of these severe deficiencies. While this place had a few deficiencies on its government inspection report, none of them were major deficiencies based on CMS' scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: A-plus

This facility also was given an A+ for its long-term care score. Facilities that receive this kind of score in this category tend to provide consistent around the clock care to make sure patients are kept in good health. After assessing the amount of care provided by aids and other staff, we turned to the nursing home's vaccination statistics. This facility vaccinated 95.454544 percent of its residents for pneumonia, which is better than the majority of nursing homes. This facility also keeps its patients out of the hospital. In fact, it had just 1.17 hospitalizations per 1,000 long-term resident days, which is a much lower hospitalization rate than the average nursing home.

Nurse Quality

Grade: A-plus

We also awarded this nursing home a grade of A+ for its nursing grade. When computing a facility's nursing rating, we assess the quantity of hours nurses are caring for residents as well as the level of skill of the nurses. This nursing home boasts a really impressive 4.8 hours of nursing care per resident per day, of which a significant portion of those hours were provided by registered nurses. This is one of the most highly highly trained levels of nurses. This is one of the higher totals of nursing hours we found at any facility. In addition to offering high levels of nursing care, this nursing home was also above average in each of the major quality-based metrics we looked at in this category. For example, it performed well in terms of avoiding pressure ulcers and major falls. These metrics are generally reliable measures of the quality of nursing care a facility provides.

Short-term Care Quality

Grade: A-plus

In the last area we graded, this nursing home was given great marks in the area of short-term care as well. Consequently, it received an A+. This made it one of just a few of nursing homes we gave A+'s in all of our categories. Short-term care ratings are critical for prospective residents needing rehabilitation. Rehabilitation generally mandates more highly-skilled nursing. Skilled nursing means a broad range of services, ranging from registered nurses to physical and speech therapists, as well as other forms of therapy. Remarkably, this nursing home provides about 50% more services from physical therapists and registered nurses than most nursing homes we looked at. This is a very favorable sign. The last metric we looked at in this category is the number of patients who were able to leave the nursing home and return to the community. We found that it fared as well as just about any nursing home in New Hampshire in this area with 66.1 percent of its patients returning home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jun 22

Havenwood-Heritage Heights Quality Metrics

Minimizes Pressure Ulcers

Grade: A-plus

In Havenwood-Heritage Heights, 6.32% of Patients had Pressure Ulcers

This is the percentage of residents who suffered from a pressure ulcer. Pressure ulcers are considered to be a barometer of the quality of nursing care . Pressure ulcers, which are also called bed sores, are routinely the result of residents staying in one position for too long.

Minimizes Serious Falls

Grade: B

In Havenwood-Heritage Heights, 5.23% of Patients had Serious Falls

This tells you the percentage of long-term care residents which have experienced falls resulting in serious injury. We use this statistic in determining nursing ratings.

Minimizes Urinary Tract Infections

Grade: D

In Havenwood-Heritage Heights, 2.97% of Patients had UTIs

This indicates the percent of patients that suffered from a urinary tract infection. UTI's are considered to be an indicator of the quality of nursing care . UTI's are routinely linked to lower quality nursing care. However, this datapoint may also be skewed for certain nursing homes due to inconsistent reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Havenwood-Heritage Heights, 17.25% of Patients use Anti-Psychotic Medication

This metric gauges the percent of long-term stay residents who were administered antipsychotic drugs. High levels of antipsychotic drug use may suggest a nursing home is using these medications to control patient behavior in situations where such drugs are not medically indicated. However, some nursing homes may need to rely on these drugs due to having more residents with cognitive disorders.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Havenwood-Heritage Heights, 17.14% of Patients use Anti-Anxiety Medication

This indicates the percent of residents given antianxiety medications. These drugs are prescribed to residents suffering from anxiety and depression.

Managing Depression Among Residents

Grade: B-plus

In Havenwood-Heritage Heights, 5.66% of Patients

This datapoint is a measure of the percentage of long-term care residents exhibiting signs of depression. Many argue that this is a reasonable measure of patient quality of life.

Appropriate Vaccine Usage

Grade: B

In Havenwood-Heritage Heights, 95.56% of Patients

This indicates the percentage of patients that have received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: D

In Havenwood-Heritage Heights, 19.92% Percentage of Patients

This tells you the percent of patients that required additional assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's may indicate the erosion of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A-minus

In Havenwood-Heritage Heights, 24.87% Percentage of Residents

This is a measure of the percent of long-term stay residents that retained mobility levels. Many in the industry believe that mobility is critical to patients mental and physical health.

Hospitalizations

Grade: C

In Havenwood-Heritage Heights, 1.2 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per thousand days of patient care. There is usually a correlation between having fewer hospitalizations and the overall quality of care.

Short-term Care: Rehospitalizations

Grade: C

In Havenwood-Heritage Heights, 24.87 Percentage of Residents Rehospitalized

Measures the number of times residents are rehospitalized per thousand days of short-term care. Avoiding rehospitalizations during rehabilitation is key to restoring the physical well-being of patients.

Short-term Care: ER Visits

Grade: A-plus

In Havenwood-Heritage Heights, 11.97 Percentage of Patients

This datapoint measures the number of times residents are sent to the emergency room per thousand days of short-term care. Avoiding medical emergencies is one way to measure patient care during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Havenwood-Heritage Heights, 77.37% Percentage of Resident

This is the percentage of short-term stay patients who experienced functional improvements, such as with activities of daily living. High levels of performance with activities of daily living generally correlates with superior rehabilitation.

Scores for Concord, NH

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of B-minus
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-plus
  • Inspection Rating has a grade of A

Looking for more options? Concord, New Hampshire has 4 other nursing homes

Nearby Hospitals

  • New Hampshire Hosp-Psych UnitPsychiatric 2.46 miles away36 Clinton Street Concord New Hampshire 03301Government - State(603) 271-5300
  • Concord HospitalAcute Care Hospitals 3.06 miles away250 Pleasant St Concord New Hampshire 03301Voluntary non-profit - Private(603) 225-2711
  • Catholic Medical CenterAcute Care Hospitals 15.99 miles away100 Mcgregor Street Manchester New Hampshire 03102Voluntary non-profit - Private(603) 668-3545
  • Elliot HospitalAcute Care Hospitals 16.86 miles away1 Elliot Way Manchester New Hampshire 03103Voluntary non-profit - Private(603) 669-5300
  • Franklin Regional HospitalCritical Access Hospitals 17.31 miles away15 Aiken Avenue Franklin New Hampshire 03235Voluntary non-profit - Private(603) 934-2060

Nearby Dialysis

  • New Hampshire Kidney Center (Fmc)2.93 miles away248 Pleasant Street Pillsbury Bldg., g400 Concord New Hampshire 03301CMS Rating: 3 stars Dialysis Stations: 16 (603) 224-9996
  • Manchester Kidney Center15.16 miles away1750 Elm Street Suite 100 Manchester New Hampshire 03103CMS Rating: 3 stars Dialysis Stations: 20 (603) 647-4042
  • Davita Manchester Dialysis16.11 miles away903 Hanover Street Manchester New Hampshire 03104Dialysis Stations: 10 (603) 621-4903
  • Bedford Dialysis Davita18.42 miles away15 Constitution Dr, Suite 1c Bedford New Hampshire 03110Dialysis Stations: 13 (603) 471-1904

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