Havenwood Heritage Heights is a small non-profit nursing home located in Concord, New Hampshire. This nursing home proved to be an A+ rated facility. Being awarded an A+ in our rating scheme requires superb marks across the board. We were so impressed with this nursing home that we ranked it in the top two percent of all nursing homes in the country. Finally, this turned out to be a very consistent facility with consistent ratings in all four of our categories. Additional information about its category grades is available below.
Havenwood Heritage Heights
- Nursing Home
- Independent Living
- Assisted Living
- Memory Care
Updated Apr 1, 2023 by Nick Lata
Grade: A-plus
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Quick Details
- Accepts Medicare 1
- Accepts Medicaid 1
- Is CCRC
- Has Resident Council
- Has Family Council
- Non profit - Corporation
- Offers Respite Care
- Offers Inpatient Rehab
Specialized Services
- Personal Care
- Medication Management
- Home Making
- Transportation
- Speech Therapy
- Occupational Therapy
- Physical Therapy
- Respiratory Therapy
- Nutritional Counseling
- Pharmacy
- Recreational Therapy
Awards
Registered Staff Hours
Medical Staff Hours Per Patient (2022)
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Facility Inspections
Grade: A-plus
In addition to being a great overall grade, this facility also received A+ health inspections in recent years. Its inspections were virtually flawless. We take several aspects of a facility's inspection report into consideration in computing our inspection grades. One key factor is health deficiencies. It should be noted that the severity of the deficiencies is usually more meaningful than the quantity of deficiencies, as some deficiencies end up being relatively minor. Although this nursing home had a few deficiencies on its government inspection report, none were severe based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Long-term Care Quality
Grade: A-plus
Another reason we rated this facility so highly is that it was given an A+ long-term care grade. This is flat out as strong as it gets in this area. Nursing homes that do well in long-term care tend to provide residents with more supervision and stay on top of routine healthcare services. In addition to considering the volume of care provided by nurses aids and other staff, we also looked at the percentage of residents vaccinated against pneumonia. This facility vaccinated 94.871796 percent of its patients. Vaccines are vital to keeping patients healthy. Clearly, this place is doing something right in this area as it was able to keep its residents out of the hospital. Indeed, it had only 0.01 hospitalizations per one thousand long-term resident days, which is an impressively low figure.
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Nurse Quality
Grade: A-plus
In addition, this facility received high marks in the area of nursing. As a result, it received one of our highest grades in that category with a score of A+. We weighed the levels of nurses employed by the nursing home, in addition to the quantity of hours those nurses spent with patients, in calculating our grade in this category. This facility provided 0.5 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a nursing home has reliable quality controls in place. Major falls can generally be avoided if more nurses aids and better safety protocols are in place.
Short-term Care Quality
Grade: A-minus
The last category we assessed is short-term care, where this nursing home was awarded an A-. This completed a very impressive profile. Very few nursing homes received an A- or higher in in each area we assessed. In our short-term care grade, we try to create a sound gauge for rehabilitation services. In this process, we look at a nursing home's levels of skilled nursing services, including both registered nurses and physical therapy, as well as respiratory therapy. Fortunately, it looks like this facility has registered nurses on staff. Not all nursing homes employs these skilled professionals. On the other hand, based on the data they provided, they do not appear to employ physical therapists. Lastly, we assessed the percentage of patients that who were able to eventually return home from this facility. We found that 4.8 percent of this nursing home's residents were able to return home.
Rating Over Time
Compared to national and state averages across all facilities.
Havenwood Heritage Heights Quality Metrics
Minimizes Pressure Ulcers
Grade: A-plus
In Havenwood Heritage Heights, 6.48% of Patients had Pressure Ulcers
This is the percentage of patients who sustained a pressure ulcer. Pressure ulcers, which are also referred to as bed sores, are often caused by residents staying in one position for too long. Better nursing protocols reduces the percentage of residents in a nursing home who sustain pressure ulcers.
Minimizes Serious Falls
Grade: C
In Havenwood Heritage Heights, 5.13% of Patients had Serious Falls
This statistic gauges the percentage of long-term residents which have sustained falls which caused major injury. Falls can arise for a variety of reasons, but high rates of major falls could be an indicator of poor nursing care.
Minimizes Urinary Tract Infections
Grade: C
In Havenwood Heritage Heights, 2.56% of Patients had UTIs
This indicates the percent of residents who sustained a urinary tract infection. These infections are associated with insufficient hygiene.
Appropriately Uses Anti-Psychotic Medication
Grade: A-minus
In Havenwood Heritage Heights, 16.15% of Patients use Anti-Psychotic Medication
This is the percent of patients given antipsychotic medications. Antipsychotic drugs are administered to patients for a variety of conditions, such as Alzheimer's or other dementias. Sadly, in limited situations, increased usage of these drugs may mean a nursing home is using these medications to control patient behavior.
Appropriately Uses Anti-Anxiety Medication
Grade: A-plus
In Havenwood Heritage Heights, 14.9% of Patients use Anti-Anxiety Medication
This figure gauges the percent of long-term care patients receiving antianxiety medications.
Managing Depression Among Residents
Grade: A+
In Havenwood Heritage Heights, 6.23% of Patients
This is the percent of residents exhibiting signs of depression.
Appropriate Vaccine Usage
Grade: B
In Havenwood Heritage Heights, 94.94% of Patients
This datapoint is a measure of the percentage of long-term care residents that were administered the pneumonia and flu vaccines. Respiratory viruses can be fatal for nursing home residents, making these types of vaccines vital to patient safety.
Residents Maintain Autonomy
Grade: B-minus
In Havenwood Heritage Heights, 18.44% Percentage of Patients
This datapoint measures the percentage of long-term residents that required increased assistance with activities of daily living over time. Activities of daily living include activities such as getting dressed and bathing.
Ability to Keep Residents Mobile
Grade: A-minus
In Havenwood Heritage Heights, 18.81% Percentage of Residents
This is the percentage of residents who retained mobility levels over time. Preserving mobility can be a good sign for residents' health.
Hospitalizations
Grade: D
In Havenwood Heritage Heights, 1.55 Hospitalizations per 1,000 resident days
This datapoint measures the number of times residents are hospitalized per 1,000 days of patient care.
Short-term Care: Rehospitalizations
Grade: C
In Havenwood Heritage Heights, 18.81 Percentage of Residents Rehospitalized
This indicates the number of rehospitalizations per thousand days of short-term patient care. There is typically a correlation between staying out of the hospital and a nursing homes short-term rehabilitation performance.
Short-term Care: ER Visits
Grade: B-plus
In Havenwood Heritage Heights, 13.79 Percentage of Patients
This datapoint is a measure of the number of times residents are sent to the emergency room per thousand days of short-term care. Avoiding emergency medical situations is one way to gauge the well-being of patients during rehabilitation.
Short-term Care: Facilitates Functional Improvement
Grade: A-plus
In Havenwood Heritage Heights, 81.87% Percentage of Resident
This indicates the percentage of short-term care residents who experienced functional improvements, such as enhanced ability to perform activities of daily living.
Nearby Hospitals
- New Hampshire Hosp-Psych UnitPsychiatric 2.46 miles away36 Clinton Street Concord New Hampshire 03301Government - State(603) 271-5300
- Concord HospitalAcute Care Hospitals 3.06 miles away250 Pleasant St Concord New Hampshire 03301Voluntary non-profit - Private(603) 225-2711
- Catholic Medical CenterAcute Care Hospitals 15.99 miles away100 Mcgregor Street Manchester New Hampshire 03102Voluntary non-profit - Private(603) 668-3545
- Elliot HospitalAcute Care Hospitals 16.86 miles away1 Elliot Way Manchester New Hampshire 03103Voluntary non-profit - Private(603) 669-5300
- Franklin Regional HospitalCritical Access Hospitals 17.31 miles away15 Aiken Avenue Franklin New Hampshire 03235Voluntary non-profit - Private(603) 934-2060
Nearby Dialysis
- New Hampshire Kidney Center (Fmc)2.93 miles away248 Pleasant Street Pillsbury Bldg., g400 Concord New Hampshire 03301CMS Rating: 3 stars Dialysis Stations: 16 (603) 224-9996
- Manchester Kidney Center15.16 miles away1750 Elm Street Suite 100 Manchester New Hampshire 03103CMS Rating: 3 stars Dialysis Stations: 20 (603) 647-4042
- Davita Manchester Dialysis16.11 miles away903 Hanover Street Manchester New Hampshire 03104Dialysis Stations: 10 (603) 621-4903
- Bedford Dialysis Davita18.42 miles away15 Constitution Dr, Suite 1c Bedford New Hampshire 03110Dialysis Stations: 13 (603) 471-1904
