Havenwood Heritage Heights: Nursing Home OverviewSkip to content

Havenwood Heritage Heights

  • Nursing Home
  • Independent Living
  • Assisted Living
  • Memory Care

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: A-plus
Oct 18: A+Nov 18: A+Dec 18: A+Jan 19: A+Feb 19: A+May 19: A+Jun 19: A+Jul 19: A+Aug 19: A+Sep 19: A+Jan 20: A+Mar 20: A+Apr 20: A+May 20: A+Jun 20: A+Jul 20: A+Aug 20: A+Sep 20: A+Oct 20: A+Nov 20: A+Jan 21: A+Feb 21: A+Mar 21: A+Apr 21: A+May 21: A+Jun 21: A+Jul 21: A+Aug 21: A+Sep 21: A+Oct 21: A+Nov 21: A+Jan 22: A+Feb 22: A+Mar 22: A+Apr 22: A+May 22: A+Jun 22: A+Aug 22: A+Sep 22: A+Oct 22: A+Nov 22: A+Jan 23: A+Feb 23: A+Mar 23: A+Apr 23: A+Jun 23: A+Jul 23: A+Aug 23: A+Sep 23: A+Oct 23: A+Nov 23: A+
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Havenwood Heritage Heights's website

33 Christian Avenue,
Concord NH 03301

(603) 224-5363

79.14% estimated occupancy 1

Havenwood Heritage Heights is a small non-profit nursing home located in Concord, New Hampshire. This nursing home proved to be an A+ rated facility. Being awarded an A+ in our rating scheme requires superb marks across the board. Indeed, this turned out to be better than most of the nursing homes in Concord, which boasts a good selection of facilities. Finally, this ended up being a very consistent facility with consistently strong grades in all four of our categories. More information about these categories can be found below.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • Is CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Corporation
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy

Awards

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2019

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2019

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2020

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2020

Best Nursing Home in New Hampshire badge

Best Nursing Home in New Hampshire Awards 2021

Best Nursing Home in Concord, New Hampshire badge

Best Nursing Home in Concord, New Hampshire Awards 2021

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Facility Inspections

Grade: A-plus

To go along with its strong overall grade, we awarded this nursing home a grade of A+ for our inspections rating. Our inspection scores are based on several items located in the a nursing home's recent inspection reports. Places that excel in this category have few deficiencies on their reports. Most importantly, these places should not have any severe deficiencies which are associated with risks to patient safety. Fortunately, although this place had some minor dings on its inspection report, it had no severe deficiencies. Severe deficiencies are found in categories G, H, I, J, K and L. This tells you that CMS didn't deem any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: A-plus

We also awarded this facility a grade of A+ for its long-term care grade. Long-term care scores of this caliber generally require both 24/7 care from nurses and aids, as well as quality routine medical care. One of the criteria we considered on top of nursing hours is vaccines. This nursing home administered the pneumonia vaccination to 97.67442 percent of its residents. This is a reliable method to avoid negative health outcomes for the aged 65 and up population. Clearly, this place is doing something right in this area as it also excelled at keeping its patients out of the hospital. In fact, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low number.

Nurse Quality

Grade: A-plus

We also wanted to emphasize the fact that this facility excelled in our nursing rating. We awarded them an impressive grade of A+ in this category. In determining our nursing grades, we analyze both nursing hours and the skill levels of those nurses. This nursing home provides 0.5 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a facility has reliable quality controls in place. Major falls can frequently be avoided if more nurses aids and better safety protocols are in place.

Short-term Care Quality

Grade: A

The fourth area we rated was short-term care, where this facility was awarded an A. This completed a very strong profile. Very few facilities received an A- or better in every single category. Our short-term care scores are vital for patients looking for rehabilitation. Rehabilitation generally requires higher levels of highly-skilled nursing services. This means a wide spectrum of nursing services, ranging from registered nurses to physical and respiratory therapists, as well as other forms of therapy. Fortunately, it looks like this facility has registered nurses on staff. Not all nursing homes employs these skilled professionals. On the other hand, based on the data they provided, they do not appear to employ physical therapists. Lastly, we assessed the percentage of patients who were able to return to the community from this facility. We found that 4.7 percent of this nursing home's patients returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Havenwood Heritage Heights Quality Metrics

Minimizes Pressure Ulcers

Grade: A-plus

In Havenwood Heritage Heights, 1.72% of Patients had Pressure Ulcers

This indicates the percentage of patients who suffered from a pressure ulcer. Pressure ulcers, also called bed sores, are often the result of patients staying in one position for too long. Better nursing care can reduce the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: F

In Havenwood Heritage Heights, 8.84% of Patients had Serious Falls

This tells you the percent of residents that sustained a major fall. Falls leading to serious injuries are considered to be a measure of the quality of nursing care . Falls which result in injury are routinely caused by lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: C

In Havenwood Heritage Heights, 3.76% of Patients had UTIs

This datapoint is a measure of the percentage of long-term patients that have experienced a urinary tract infection. While a higher rate infections could reflect poorly on a facility's cleanliness, it is problematic to compare between facilities due to reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Havenwood Heritage Heights, 6.57% of Patients use Anti-Psychotic Medication

This is an indication of the percentage of long-term residents taking antipsychotic medications. While antipsychotic medications serve an important medical purpose, it is important to make sure these drugs are being used only where medically required. In some cases, high levels of antipsychotic drug use may suggest that a facility is using these medications to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Havenwood Heritage Heights, 1.52% of Patients use Anti-Anxiety Medication

This measures the percentage of long-term stay patients who are prescribed antianxiety drugs. These drugs are given to residents suffering from anxiety or depression.

Managing Depression Among Residents

Grade: A+

In Havenwood Heritage Heights, 0% of Patients

This is a measure of the percentage of long-term care residents exhibiting symptoms of depression.

Appropriate Vaccine Usage

Grade: B-plus

In Havenwood Heritage Heights, 98.06% of Patients

This datapoint measures the percentage of long-term care patients that received the pneumonia and flu vaccines. Respiratory viruses can be deadly for seniors, making these vaccines critical to patient well-being.

Residents Maintain Autonomy

Grade: C

In Havenwood Heritage Heights, 19.9% of Patients

This indicates the percentage of residents who needed more assistance with activities of daily living over time. High levels of needing for assistance with activities of daily living may indicate decline of a resident's medical condition.

Ability to Keep Residents Mobile

Grade: A

In Havenwood Heritage Heights, 28.3% of Residents

This metric is a measure of the percent of long-term stay residents that retained mobility levels.

Hospitalizations

Grade: C

In Havenwood Heritage Heights, 0.01 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per thousand days of care.

Short-term Care: Rehospitalizations

Grade: D

In Havenwood Heritage Heights, 28.3% of Residents Rehospitalized

This metric is a measure of the number of times residents are rehospitalized per 1,000 days of short-term patient care.

Short-term Care: ER Visits

Grade: C

In Havenwood Heritage Heights, 14.48% of Patients

This metric is a measure of the number of emergency room visits per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: A-plus

In Havenwood Heritage Heights, 97.87% of Resident

This is the percent of short-term stay patients that saw functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Concord, NH

  • Overall Rating has a grade of A-minus
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of A-minus
  • Short-term Care Rating has a grade of A-minus
  • Inspection Rating has a grade of A

Looking for more options? Concord, New Hampshire has 4 other nursing homes

Nearby Hospitals

  • New Hampshire Hosp-Psych UnitPsychiatric 2.46 miles away36 Clinton Street Concord New Hampshire 03301Government - State(603) 271-5300
  • Concord HospitalAcute Care Hospitals 3.06 miles away250 Pleasant St Concord New Hampshire 03301Voluntary non-profit - Private(603) 225-2711
  • Catholic Medical CenterAcute Care Hospitals 15.99 miles away100 Mcgregor Street Manchester New Hampshire 03102Voluntary non-profit - Private(603) 668-3545
  • Elliot HospitalAcute Care Hospitals 16.86 miles away1 Elliot Way Manchester New Hampshire 03103Voluntary non-profit - Private(603) 669-5300
  • Franklin Regional HospitalCritical Access Hospitals 17.31 miles away15 Aiken Avenue Franklin New Hampshire 03235Voluntary non-profit - Private(603) 934-2060

Nearby Dialysis

  • New Hampshire Kidney Center (Fmc)2.93 miles away248 Pleasant Street Pillsbury Bldg., g400 Concord New Hampshire 03301CMS Rating: 3 stars Dialysis Stations: 16 (603) 224-9996
  • Manchester Kidney Center15.16 miles away1750 Elm Street Suite 100 Manchester New Hampshire 03103CMS Rating: 3 stars Dialysis Stations: 20 (603) 647-4042
  • Davita Manchester Dialysis16.11 miles away903 Hanover Street Manchester New Hampshire 03104Dialysis Stations: 10 (603) 621-4903
  • Bedford Dialysis Davita18.42 miles away15 Constitution Dr, Suite 1c Bedford New Hampshire 03110Dialysis Stations: 13 (603) 471-1904