Hallmark Living Kalamazoo: Nursing Home OverviewSkip to content

Hallmark Living Kalamazoo

  • Nursing Home

Updated Nov 1, 2019 by Nick Lata

3625 W Michigan Ave,
Kalamazoo MI 49006

(269) 375-4550

15.94% estimated occupancy 1

Note: Data for Hallmark Living Kalamazoo has not been updated recently. This page shows historical performance which may not be representitive of current service levels.

Note: Hallmark Living Kalamazoo has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Hallmark Living Kalamazoo is a large nursing home located in Kalamazoo, Michigan. This nursing home received an overall rating of F. If you are not satisfied with this facility's mediocre overall grade, you will be pleased to know there are five other nursing homes in Kalamazoo. We wouldn't blame you if you're ready to stop reading and find another facility. However, if you want to learn more about this place's category grades, nursing grades are discussed in the next section.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Partnership

Specialized Services

  • Speech Therapy

Nurse Quality

Grade: B-minus

Although we gave this facility a terrible overall grade, we awarded it a grade of B- for our nursing rating. Our nursing rating focuses on the nursing home's level of nurse staffing. We factor in both the levels of licensure of those nurses as well as the number of hours spent with residents. This place provides only 0 hours of nursing care per patient on a daily basis. This is a somewhat alarming figure which is well below average. Finally, despite not having the most impressive total nursing hours, this nursing home actually performed admirably in the metric of preventing major falls. This is generally a reliable indicator that a nursing home has quality controls in place.

Short-term Care Quality

Grade: B-minus

We were also surprised to find that this nursing home received a somewhat respectable short-term care score in our assessment. We awarded it a grade of B- in that area. Our short-term care grade is generally employed to gauge a facility's rehabilitation services. To provide high-end rehabilitation services, facilities generally must have higher levels of highly skilled nursing. These types of services include registered nurses, physical therapists, speech therapists and other highly trained professionals. Unfortunately, this place was below average in terms of its number of physical therapy and registered nurse hours provided to its patients based on the measures we assessed. The real question is whether this also affected quality of care. Lastly, we looked at the percentage of residents who were able to return to the community from this nursing home. We found that 5.1 percent of this facility's patients returned home. At most nursing homes, closer to half of their residents are able to return home so this figure is below average.

Facility Inspections

Grade: F

Unfortunately, this nursing home received really weak inspection reports in recent years, causing them to receive an F for inspections. An F in this category is typically a sign that we found red flags on the facility's inspections. With places that received this bad of an inspection grade, we would scrutinize any severe deficiencies on its inspection report. This particular facility was assessed one category G through L deficiency, which rank among the more severe categories of deficiencies. This generally indicates that the deficiencies found by CMS had potential to cause actual harm to residents. Another area of concern is that CMS flagged this nursing home for possible abuse or neglect. This is not what you want to see. We advise you to direct your search elsewhere.

Long-term Care Quality

Grade: F

The last category we graded was long-term care, in which this nursing home was given an abysmal score here also. We gave it an F in this area, which is obviously a major concern. Facilities that do not fare well in long-term care typically are not as well-staffed and are lagging in some of the areas of routine personal care we looked at. On top of assessing the quantity of care provided by aids and other staff, we looked at the percentage of residents vaccinated against pneumonia. We found that this nursing home gave the vaccine to just 85.11628 percent of its residents, which is quite a bit lower than we expected. Surprisingly, this facility was actually decent at keeping its residents out of the hospital. In fact, it had just 0.01 hospitalizations per 1,000 long-term resident days. This was its best score in this category.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Hallmark Living Kalamazoo Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Hallmark Living Kalamazoo, 9.22% of Patients had Pressure Ulcers

This gauges the percentage of long-term residents who suffer from new or worsened pressure ulcers . We use this statistic in calculating both nursing and long-term care grades.

Minimizes Serious Falls

Grade: B

In Hallmark Living Kalamazoo, 3.26% of Patients had Serious Falls

This is the percentage of patients who suffered from a major fall. Falls resulting in serious injury are often associated with poor nursing care. Additional nurse staffing reduces the number of major falls sustained by residents in a nursing home.

Minimizes Urinary Tract Infections

Grade: B

In Hallmark Living Kalamazoo, 1.4% of Patients had UTIs

This is an indication of the percent of long-term care residents who have had UTI's. Although a higher rate infections could reflect poorly on a nursing home's nursing care, it can be difficult to compare different nursing homes due to nursing homes having reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Hallmark Living Kalamazoo, 12.2% of Patients use Anti-Psychotic Medication

This figure indicates the percentage of long-term residents which were administered antipsychotic drugs. High levels of antipsychotic drug use may indicate that a facility is using these medications to subdue residents in situations where such medications are not medically indicated. However, some nursing homes may need to rely more on these medications due to having more patients suffering from Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Hallmark Living Kalamazoo, 20.11% of Patients use Anti-Anxiety Medication

This figure measures the percentage of long-term stay patients that are prescribed antianxiety medication. These drugs are typically given to patients experiencing anxiety or depression.

Managing Depression Among Residents

Grade: A+

In Hallmark Living Kalamazoo, 0% of Patients

This datapoint is a measure of the percentage of long-term stay residents who are showing depressive symptoms. Many in the industry argue this is a reliable measure of resident quality of life.

Appropriate Vaccine Usage

Grade: D

In Hallmark Living Kalamazoo, 83.76% of Patients

This datapoint is a measure of the percent of long-term care residents who were vaccinated against pneumonia and flu.

Residents Maintain Autonomy

Grade: C

In Hallmark Living Kalamazoo, 18.81% of Patients

This indicates the percent of patients who required additional assistance with activities of daily living over time. Higher levels of needing for assistance with ADL's may indicate the decline of a patient's well-being.

Ability to Keep Residents Mobile

Grade: B-minus

In Hallmark Living Kalamazoo, 12.81% of Residents

This indicates the percent of patients that remained mobile levels over time. Retaining mobility is often a great sign for residents' health.


Grade: A-minus

In Hallmark Living Kalamazoo, 0.01 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per 1,000 days of care. There is a correlation between reduced hospitalizations and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-plus

In Hallmark Living Kalamazoo, 12.81% of Residents Rehospitalized

This metric tracks the number of times residents are rehospitalized per thousand days of short-term patient care.

Short-term Care: ER Visits

Grade: F

In Hallmark Living Kalamazoo, 21.98% of Patients

This tells you the number of emergency room visits per thousand days of short-term patient care. There is usually a correlation between fewer emergency room visits and the quality of care.

Short-term Care: Facilitates Functional Improvement

Grade: A-minus

In Hallmark Living Kalamazoo, 86.19% of Resident

This is a measure of the percent of short-term care residents who experienced functional improvements, such as with activities of daily living. Many in the industry argue this is a reliable measure of a nursing home's rehabilitation performance.

Scores for Kalamazoo, MI

  • Overall Rating has a grade of B
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of A-minus
  • Inspection Rating has a grade of B

Looking for more options? Kalamazoo, Michigan has 5 other nursing homes

Nearby Hospitals

  • Kalamazoo Regional Psychiatric HospitalPsychiatric 1.66 miles away1312 Oakland Dr Kalamazoo Michigan 49008Government - State(269) 337-3309
  • Bronson Methodist HospitalAcute Care Hospitals 2.8 miles away601 John Street Kalamazoo Michigan 49007Voluntary non-profit - Private(269) 341-6000
  • Ascension Borgess HospitalAcute Care Hospitals 4.23 miles away1521 Gull Road Kalamazoo Michigan 49048Voluntary non-profit - Other(269) 226-7000
  • Bronson Lakeview HospitalCritical Access Hospitals 13.98 miles away408 Hazen Street Paw Paw Michigan 49079Voluntary non-profit - Private(269) 657-1400

Nearby Dialysis

  • Fmc - Oshtemo2.63 miles away6739 Seeco Dr Kalamazoo Michigan 49009CMS Rating: 4 stars Dialysis Stations: 24 (269) 375-5815
  • Davita - Kalamazoo Central2.75 miles away535 S Burdick St Ste 110 Kalamazoo Michigan 49007Dialysis Stations: 10 (269) 343-0251
  • Fmc - Kalamazoo3.16 miles away521 E Michigan Ave Kalamazoo Michigan 49007CMS Rating: 3 stars Dialysis Stations: 24 (269) 384-6180
  • Fmc - Kalamazoo Pd Unit3.16 miles away527 E Michigan Ave Kalamazoo Michigan 49007Dialysis Stations: 2 (269) 384-6191
  • Fmc - Kalamazoo East4.84 miles away2901 E Kilgore Rd Kalamazoo Michigan 49001CMS Rating: 2 stars Dialysis Stations: 17 (269) 345-1660
  • Fmc - Gull Road6.03 miles away5010 Gull Rd Suite 6 Kalamazoo Michigan 49048Dialysis Stations: 12 (269) 382-3012
  • Fms Kalamazoo, LLC9.79 miles away12180 N Us Highway 131 Schoolcraft Michigan 49087Dialysis Stations: 4 (269) 679-3588