Governors Center is located in Westfield, Massachusetts. This facility received an overall rating of F. If you are not satisfied with this facility's low overall grade, you may find you have slim pickings in Westfield. The city has just two other nursing homes. More information on this facility's category grades may be found below. Its best category was inspections, which is discussed in the next section.

Additional Details:

Accepts Medicare 1 :

Accepts Medicaid 1 : 100 Beds

CCRC :

Non profit - Corporation

Resident Council:

Family Council:

Medical Staff Hours Per Patient (2019)

Less:
More:
January
January 1, 2019January 2, 2019January 3, 2019January 4, 2019January 5, 2019January 6, 2019January 7, 2019January 8, 2019January 9, 2019January 10, 2019January 11, 2019January 12, 2019January 13, 2019January 14, 2019January 15, 2019January 16, 2019January 17, 2019January 18, 2019January 19, 2019January 20, 2019January 21, 2019January 22, 2019January 23, 2019January 24, 2019January 25, 2019January 26, 2019January 27, 2019January 28, 2019January 29, 2019January 30, 2019January 31, 2019
February
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March
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May
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June
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July
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August
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September
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October
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November
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December
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Facility Inspections

B-
Oct 18: ANov 18: ADec 18: AJan 19: AFeb 19: AMay 19: A-Jun 19: A-Jul 19: A-Aug 19: A-Sep 19: A-Jan 20: CMar 20: B-Apr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-
Historical

While this place's overall grade was as bad as it gets, it actually didn't perform terribly in the area of inspections. In fact, we awarded it a B- for that category, which is one of our better scores. These inspection grades weigh several factors, including deficiencies and substantiated complaints. You can find more information about each of these items by obtaining copies of nursing homes' inspection reports. While this nursing home had some deficiencies on its inspection report, none were serious based on CMS' deficiency scale. A couple minor deficiencies aren't the end of the world.

Long-term Care Quality

C
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: B-Feb 19: B-May 19: CJun 19: CJul 19: B-Aug 19: B-Sep 19: B-Jan 20: CMar 20: CApr 20: CMay 20: CJun 20: CJul 20: CAug 20: C
Historical

We were also pleasantly surprised to learn that this facility earned a solid long-term care score in our assessment. We gave it a C in that area. In calculating our long-term care ratings, we look at the nursing home's ability to maintain its permanent residents' health and quality of life. One of the criteria we considered after nursing hours is vaccinations. We were a bit bothered by the fact that this facility provided the pneumonia vaccination to just 87.45644 percent of its residents. Nevertheless, this place keeps its patients out of the hospital. It had only 1.45 hospitalizations per one thousand long-term resident days.

Short-term Care Quality

D
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMay 19: BJun 19: BJul 19: B-Aug 19: B-Sep 19: B-Jan 20: DMar 20: DApr 20: DMay 20: DJun 20: DJul 20: DAug 20: D
Historical

We awarded this facility a grade of just D for our short-term care rating. This is not an impressive grade. In determining our short-term care ratings, we look at a nursing home's levels of skilled nursing, which includes registered nurses, physical therapists speech therapists and other licensed professionals. This score is generally a solid assessment of a nursing home's rehabilitation. In this nursing home's case, we found that it provides less physical therapist and registered nurse hours per resident than the average facility. Finally, we considered the number of residents who were able to return to the community from this facility. This was not a strength either for this facility. We found that just 46.4 percent of this nursing home's patients returned home. At most facilities, around half of their residents are able to return home so this is below average.

Nurse Quality

D
Oct 18: CNov 18: CDec 18: CJan 19: CFeb 19: CMay 19: CJun 19: CJul 19: B-Aug 19: B-Sep 19: B-Jan 20: DMar 20: DApr 20: DMay 20: DJun 20: DJul 20: DAug 20: D
Historical

The final area we graded was nursing, which turned out to be this facility's weakest category. We awarded this nursing home a grade of D in that category. Nursing grades are largely associated with a facility's level of nurse staffing. This nursing home provides 3.1 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. In addition to its below average nursing hours, this place earned poor marks in many of the quality-based measures we looked at in computing our nursing grades. We found that a higher percentage of this place's patients suffered falls which led to serious injury.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
F
State:
B+
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Governors Center Quality Metrics

Minimizes Pressure Ulcers

This is the percent of patients who suffered from a pressure ulcer. Pressure ulcers are considered by many in the nursing home industry to be an indicator of nursing care . Pressure ulcers, which are also referred to as bed sores, are routinely caused by patients not being moved frequently enough.

Provider
B+
6.35%
State
B+
5.75%
National
B
7.32%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This is an indication of the percentage of long-term care patients who had a fall which resulted in serious injury. Falls can arise for a variety of reasons, but excessive numbers of falls could be an indication of lower levels of patient supervision.

Provider
B-
3.83%
State
B
3.35%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This is the percent of patients that have had a urinary tract infection. These infections are linked to inadequate hygiene.

Provider
A
0.36%
State
B
2.46%
National
B
2.65%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This metric indicates the percent of long-term patients who are given antipsychotic drugs. High levels of antipsychotic drug use may indicate a nursing home is using these drugs to control patient behavior in scenarios where such medications aren't medically required. However, some nursing homes need to rely on these medications due to having more residents suffering from dementia.

Provider
B-
16.73%
State
B-
17.92%
National
B
14.18%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This tells you the percent of long-term residents taking antianxiety medications.

Provider
A-
12.81%
State
B+
18.77%
National
B
19.68%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This metric measures the percent of long-term residents exhibiting symptoms of depression. Many in the industry argue that this is a reliable measure of quality of care.

Provider
B
1.48%
State
B+
1.73%
National
B+
5.07%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

This tells you the percentage of residents that were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Provider
C
93.12%
State
B-
90.87%
National
B
92.05%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

This indicates the percent of residents that required additional assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's could be a sign of the decline of a patient's well-being.

Provider
C
17.5%
State
B
14.82%
National
B
14.45%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

This metric is a measure of the percent of long-term patients that were able to retain mobility.

Provider
B
15.93%
State
B
16.96%
National
B
17.08%

Percentage of Residents
Higher is Better

Hospitalizations

This is a measure of the number of hospitalizations per 1,000 days of patient care. Minimizing hospitalizations is critical to preserving the physical health of patients.

Provider
B+
1.45
State
B+
1.45
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This metric tracks the number of rehospitalizations per thousand days of short-term patient care.

Provider
B
15.93
State
B
16.96
National
B
17.08

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Provider
B+
8.06
State
B
9.99
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This datapoint is a measure of the percent of short-term stay residents who experienced functional improvements.

Provider
B-
67.52%
State
B-
63.24%
National
B
68.03%

Percentage of Resident
Higher is Better

Nearby Hospitals

Baystate Noble Hospital 0.64 mi
115 West Silver Street Westfield Massachusetts 01085
(413) 568-2811
Acute Care Hospitals
Voluntary non-profit - Private
Baystate Medical Center 7.2 mi
759 Chestnut Street Springfield Massachusetts 01199
(413) 794-0000
Acute Care Hospitals
Voluntary non-profit - Private
Mercy Medical Ctr 7.72 mi
271 Carew Street Springfield Massachusetts 01104
(413) 748-9000
Acute Care Hospitals
Voluntary non-profit - Private
Holyoke Medical Center 8.51 mi
575 Beech Street Holyoke Massachusetts 01040
(413) 534-2500
Acute Care Hospitals
Voluntary non-profit - Private
Cooley Dickinson Hospital Inc,The 15.87 mi
30 Locust Street Northampton Massachusetts 01060
(413) 582-2000
Acute Care Hospitals
Voluntary non-profit - Private

Nearby Dialysis

Pioneer Valley Dialysis Center 6.7 mi
CMS Rating: 4 stars
Dialysis Stations: 29
208 Ashley Avenue West Springfield Massachusetts 01089
(413) 750-3400
Ara-Holyoke Dialysis LLC 6.83 mi
Dialysis Stations: 20
36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040
(413) 533-3128
Heritage Dialysis Center, LLC 6.95 mi
Dialysis Stations: 13
67 Cooper Street Agawam Massachusetts 01001
(413) 786-2022
Chicopee Dialysis Center 7.49 mi
Dialysis Stations: 17
I 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013
(413) 535-2529
Western Mass. Kidney Center (Bma Springfield) 7.54 mi
CMS Rating: 4 stars
Dialysis Stations: 33
2000 Main Street Springfield Massachusetts 01103
(413) 739-4751
Springfield Dialysis Center 8.06 mi
Dialysis Stations: 16
125 Liberty Street, Suite 101 Springfield Massachusetts 01103
(413) 736-9600
Dialysis Center of Western Massachusetts 9.62 mi
Dialysis Stations: 15
601 Memorial Drive, Suite H Chicopee Massachusetts 01020
(413) 593-3078
East Springfield Dialysis (Bma of Massachusetts) 10.37 mi
CMS Rating: 5 stars
Dialysis Stations: 16
1515 State Street Springfield Massachusetts 01109
(413) 732-1586