Governors Center: Nursing Home OverviewSkip to content

Governors Center

  • Nursing Home

Updated Sep 1, 2023 by Nick Lata

Historical Rating
Grade: B-plus
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: B-Feb 19: B-May 19: CJun 19: CJul 19: B-Aug 19: B-Sep 19: B-Jan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FNov 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: DAug 21: DSep 21: DOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: CMay 22: CJun 22: CAug 22: B-Sep 22: B-Oct 22: B-Nov 22: B-Jan 23: CFeb 23: CMar 23: CApr 23: B-Jun 23: B-Jul 23: B+Aug 23: B+Sep 23: B+
See Rating Overview
Governors Center's website

66 Broad Street,
Westfield MA 01085

(413) 562-5464

46% estimated occupancy 1

Governors Center is one of just a few available facilities located in Westfield, Massachusetts. We gave this nursing home an B+ overall grade, ranking it in the top third of all facilities in the nation. This facility truly has plenty of good features. We also gave this facility strong grades in each of the major categories. More information about these categories can be found below.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Speech Therapy
  • Stroke Recovery
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Tracheotomy Care
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Colostomy Care
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Long-term Care Quality

Grade: A

On top of receiving a strong overall score, this facility also earned an elite long-term care grade. We awarded them one of our better grades in that category, with an A. Long-term care ratings of this caliber generally require both around the clock care from nurses and aids, as well as quality routine medical care. One of the datapoints we considered in addition to nursing hours was vaccines. This facility provided the pneumonia vaccination to 51.515152 percent of its residents. Although its vaccination rate was a bit lower than we had hoped, we were pleased to find place was able to limit hospitalizations. In fact, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low figure.

Nurse Quality

Grade: A-minus

One of the other reasons we graded this facility so highly is that it received a very impressive nursing score. In that category, we awarded this facility an A-. The nursing grade analyzes quite a few factors, however, the primary consideration is the quantity of nurse hours per patient per week. This facility provided 0 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This place performed well in this area. Avoiding major falls is typically a good indicator that a facility has reliable quality controls in place. Major falls can often be prevented if more nurses aids and better safety protocols are in place.

Short-term Care Quality

Grade: B

This nursing home was awarded a favorable short-term care grade as well. We gave it one of our better grades in that area with a score of B. In determining our short-term care grades, we scrutinize the facility's levels of highly skilled nursing services, which includes registered nurses, physical therapists respiratory therapists and other types of therapists. This area is often a solid assessment of a nursing home's rehabilitation services. Unfortunately, it does not look like this facility provided data regarding its registered nurse or physical therapy staffing. The final item we looked at in this category is the number of residents that ultimately returned home from the nursing home. We found that 5.1 percent of this nursing home's patients returned home as opposed to remaining at the nursing home on a permanent basis.

Facility Inspections

Grade: B

Finally, we also awarded this facility a B for our inspections category. This nursing home didn't have any real weak links. These inspection grades weigh several factors, including deficiencies and federal fines. You can find more information about each of these issues by obtaining copies of nursing homes' inspection reports. This facility was assessed 3 deficiencies on its inspection report, but fortunately none were considered to be major deficiencies. This indicates that the government inspectors did not consider any of the deficiencies to be an immediate risk to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Governors Center Quality Metrics

Minimizes Pressure Ulcers

Grade: A

In Governors Center, 3.53% of Patients had Pressure Ulcers

This tells you the percent of patients who have had a pressure ulcer. Pressure ulcers, also called bed sores, are routinely caused by residents not being moved frequently enough. Better nursing protocols can minimize the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: C

In Governors Center, 4.55% of Patients had Serious Falls

This tells you the percentage of residents who suffered from a major fall. Falls resulting in major injury are considered to be a measure of nursing care . Major falls are routinely caused by poor nursing care.

Minimizes Urinary Tract Infections

Grade: B

In Governors Center, 1.62% of Patients had UTIs

This is a measure of the percentage of long-term care patients that have experienced a urinary tract infection. UTI's could be a sign of a facility with lower levels of hygiene. However, this datapoint may also be skewed for certain nursing homes due to inconsistent reporting standards for UTI's.

Appropriately Uses Anti-Psychotic Medication

Grade: C

In Governors Center, 19.91% of Patients use Anti-Psychotic Medication

This tells you the percent of patients who were prescribed antipsychotic medications. These medications are used to treat several conditions, such as dementia.

Appropriately Uses Anti-Anxiety Medication

Grade: C

In Governors Center, 25.98% of Patients use Anti-Anxiety Medication

This statistic gauges the percentage of long-term patients receiving antianxiety drugs.

Managing Depression Among Residents

Grade: A+

In Governors Center, 0% of Patients

This datapoint is a measure of the percent of long-term stay patients who are showing symptoms of depression. Many in the industry argue this is a reliable measure of resident quality of life.

Appropriate Vaccine Usage

Grade: F

In Governors Center, 72.31% of Patients

This is the percentage of patients that received the pneumonia and flu vaccines. High vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: B

In Governors Center, 15.32% of Patients

This metric measures the percentage of long-term residents that required increased assistance with activities of daily living over time. ADL's include activities such as taking medications and using the bathroom.

Ability to Keep Residents Mobile

Grade: A

In Governors Center, 28.07% of Residents

This indicates the percentage of patients that maintained mobility over time. Preserving mobility is often a great sign for residents' well-being.


Grade: B-minus

In Governors Center, 0.02 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per thousand days of care. There is typically a correlation between reduced hospitalizations and the quality of care.

Short-term Care: Rehospitalizations

Grade: D

In Governors Center, 28.07% of Residents Rehospitalized

Measures the number of rehospitalizations per thousand days of short-term patient care. Staying out of the hospital during rehabilitation is critical to restoring the physical abilities of residents.

Short-term Care: ER Visits

Grade: A

In Governors Center, 7.38% of Patients

This metric tracks the number of emergency room visits per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: C

In Governors Center, 72.01% of Resident

This is the percent of short-term patients that experienced functional improvements, such as with activities of daily living.

Nearby Hospitals

  • Baystate Noble HospitalAcute Care Hospitals 0.64 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Baystate Medical CenterAcute Care Hospitals 7.2 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Mercy Medical CtrAcute Care Hospitals 7.72 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Holyoke Medical CenterAcute Care Hospitals 8.51 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 15.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Pioneer Valley Dialysis Center6.7 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • Ara-Holyoke Dialysis LLC6.83 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128
  • Heritage Dialysis Center, LLC6.95 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Chicopee Dialysis Center7.49 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Western Mass. Kidney Center (Bma Springfield)7.54 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center8.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Dialysis Center of Western Massachusetts9.62 miles away601 Memorial Drive, Suite H Chicopee Massachusetts 01020Dialysis Stations: 15 (413) 593-3078
  • East Springfield Dialysis (Bma of Massachusetts)10.37 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586