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Governors Center

  • Nursing Home

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: C
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: B-Feb 19: B-May 19: CJun 19: CJul 19: B-Aug 19: B-Sep 19: B-Jan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: DAug 21: DSep 21: DOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: CMay 22: CJun 22: C
See Rating Overview
Governors Center's website

66 Broad Street,
Westfield MA 01085

(413) 562-5464

81.59% estimated occupancy 1

Governors Center is one of just a few available facilities located in Westfield, Massachusetts. We gave it an overall grade of C, which is a middle of the pack rating. This place has a few things working in its favor. You also may want to review this nursing home's category grades below. Long-term care grades are discussed in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • Has Family Council
  • Non profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Speech Therapy
  • Stroke Recovery
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Tracheotomy Care
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Colostomy Care
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
More:
January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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Long-term Care Quality

Grade: B-plus

This facility earned favorable marks in long-term care this year. We gave them a solid grade in that area, with a B+. This proved to be the nursing home's top grade and helped its profile a fair amount. For prospective patients looking for a permanent place to live rather than rehabilitation, long-term care is an important category. In addition to assessing the amount of care provided by aids and other staff, we also looked at the number of residents vaccinated for pneumonia. This nursing home gave the vaccine to 87.54448 percent of its patients. This is a few points lower than we were hoping for. While its vaccination rate was a bit lower than we like to see, this place was able to limit hospitalizations. In fact, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low number.

Facility Inspections

Grade: B

We would also like to point out this nursing home's strong inspection grade. This nursing home earned a B in this category, which is one of our better scores. Inspection grades weigh several factors, including deficiencies, substantiated complaints and federal fines. You can find more information about each of these issues by obtaining copies of nursing homes' inspection reports. This place was assessed 3 deficiencies on its inspection report, but fortunately none were considered to be severe. This indicates that the inspectors didn't deem any of the deficiencies to pose an imminent threat to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is always a good sign.

Short-term Care Quality

Grade: C

This facility's third most favorable area was short-term care. In that category, we gave this nursing home a C. Our short-term care scores are based in part on the nursing home's quantity of skilled highly skilled professionals. This includes a vast spectrum of services, ranging from registered nurses to physical and respiratory therapists, as well as other variations of therapy. Unfortunately, we found that this nursing home provided fewer registered nurse and physical therapist hours per resident than most other facilities. The tricky part is determining what effect this had on the quality of care. The final statistic we looked at in this category is the number of residents that returned home from the nursing home. We found that just 4.6 percent of this facility's residents returned home. Unfortunately, this was below the national average.

Nurse Quality

Grade: F

Switching gears to the last category, this facility really did not fare very well. With a poor grade of F in nursing, this is this facility's poorest area. When computing a nursing home's nursing grade, we assess the quantity of hours nurses are with patients as well as the levels of training of the nurses. This nursing home averaged a meager 0.3 hours of nursing care per patient on a daily basis. Finally, we also looked at some nursing quality measures in determining our nursing grades. This facility performed well in terms of minimizing its residents' major falls and pressure ulcers. Many consider these areas to be good indicators of the quality of nursing care.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Governors Center Quality Metrics

Minimizes Pressure Ulcers

Grade: D

In Governors Center, 6.44% of Patients had Pressure Ulcers

This statistic is an indication of the percent of long-term care residents who suffer from new or worsened pressure ulcers or bed sores. We bake this statistic into our nursing grades.

Minimizes Serious Falls

Grade: D

In Governors Center, 3.62% of Patients had Serious Falls

This figure is a measure of the percent of long-term stay patients who have sustained a fall leading to serious injury. We use this statistic in calculating nursing scores.

Minimizes Urinary Tract Infections

Grade: A-minus

In Governors Center, 2.45% of Patients had UTIs

This tells you the percentage of residents that suffered from a urinary tract infection. UTI's are routinely caused by nursing homes with worse hygiene protocols. Better nursing care can reduce the number likelihood of residents sustaining infections. Keep in mind that this statistic is sometimes skewed by the fact that facilities have different reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Governors Center, 18.96% of Patients use Anti-Psychotic Medication

This is the percent of patients given antipsychotic drugs. Antipsychotic medications are administered to residents for many conditions, including cognitive disorders. Unfortunately, in limited cases, high levels of antipsychotic drug use may mean a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: C

In Governors Center, 18.8% of Patients use Anti-Anxiety Medication

This is the percentage of patients who were given antianxiety drugs. Antianxiety drugs are administered to patients suffering from depression and anxiety.

Managing Depression Among Residents

Grade: A-minus

In Governors Center, 1.95% of Patients

This tells you the percent of patients who are demonstrating depressive symptoms. Higher rates of depression could be an indicator a less hospitable environment.

Appropriate Vaccine Usage

Grade: C

In Governors Center, 91.63% of Patients

This indicates the percent of patients that were administered the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: C

In Governors Center, 15.18% Percentage of Patients

This datapoint measures the percentage of long-term care patients who needed increased assistance with activities of daily living over time. Activities of daily living include activities such as dressing and eating. Many would argue this is a reliable measure of a resident's well-being.

Ability to Keep Residents Mobile

Grade: A

In Governors Center, 19.01% Percentage of Residents

This metric tracks the percentage of long-term patients who retained mobility levels.

Hospitalizations

Grade: B

In Governors Center, 1.24 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per thousand days of patient care.

Short-term Care: Rehospitalizations

Grade: D

In Governors Center, 19.01 Percentage of Residents Rehospitalized

This is the number of rehospitalizations per thousand days of short-term patient care.

Short-term Care: ER Visits

Grade: D

In Governors Center, 10.9 Percentage of Patients

This metric tracks the number of times residents are sent to the emergency room per thousand days of short-term care. Staying out of the emergency room is one way to measure short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Governors Center, 71.03% Percentage of Resident

This tells you the percent of short-term care residents who saw functional improvements, such as with activities of daily living. High levels of autonomy with activities of daily living typically correlates with successful rehabilitation.

Nearby Hospitals

  • Baystate Noble HospitalAcute Care Hospitals 0.64 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Baystate Medical CenterAcute Care Hospitals 7.2 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Mercy Medical CtrAcute Care Hospitals 7.72 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Holyoke Medical CenterAcute Care Hospitals 8.51 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 15.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Pioneer Valley Dialysis Center6.7 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • Ara-Holyoke Dialysis LLC6.83 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128
  • Heritage Dialysis Center, LLC6.95 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Chicopee Dialysis Center7.49 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Western Mass. Kidney Center (Bma Springfield)7.54 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center8.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Dialysis Center of Western Massachusetts9.62 miles away601 Memorial Drive, Suite H Chicopee Massachusetts 01020Dialysis Stations: 15 (413) 593-3078
  • East Springfield Dialysis (Bma of Massachusetts)10.37 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586