Governors Center
66 Broad Street, Westfield MA 01085 · (413) 562-5464 · 86.8% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
Governors Center is located in Westfield, Massachusetts. This facility received an overall rating of F. If you are not satisfied with this facility's low overall grade, you may find you have slim pickings in Westfield. The city has just two other nursing homes. More information on this facility's category grades may be found below. Its best category was inspections, which is discussed in the next section.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 100 Beds
CCRC :
Non profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
While this place's overall grade was as bad as it gets, it actually didn't perform terribly in the area of inspections. In fact, we awarded it a B- for that category, which is one of our better scores. These inspection grades weigh several factors, including deficiencies and substantiated complaints. You can find more information about each of these items by obtaining copies of nursing homes' inspection reports. While this nursing home had some deficiencies on its inspection report, none were serious based on CMS' deficiency scale. A couple minor deficiencies aren't the end of the world.
Long-term Care Quality
We were also pleasantly surprised to learn that this facility earned a solid long-term care score in our assessment. We gave it a C in that area. In calculating our long-term care ratings, we look at the nursing home's ability to maintain its permanent residents' health and quality of life. One of the criteria we considered after nursing hours is vaccinations. We were a bit bothered by the fact that this facility provided the pneumonia vaccination to just 87.45644 percent of its residents. Nevertheless, this place keeps its patients out of the hospital. It had only 1.45 hospitalizations per one thousand long-term resident days.
Short-term Care Quality
We awarded this facility a grade of just D for our short-term care rating. This is not an impressive grade. In determining our short-term care ratings, we look at a nursing home's levels of skilled nursing, which includes registered nurses, physical therapists speech therapists and other licensed professionals. This score is generally a solid assessment of a nursing home's rehabilitation. In this nursing home's case, we found that it provides less physical therapist and registered nurse hours per resident than the average facility. Finally, we considered the number of residents who were able to return to the community from this facility. This was not a strength either for this facility. We found that just 46.4 percent of this nursing home's patients returned home. At most facilities, around half of their residents are able to return home so this is below average.
Nurse Quality
The final area we graded was nursing, which turned out to be this facility's weakest category. We awarded this nursing home a grade of D in that category. Nursing grades are largely associated with a facility's level of nurse staffing. This nursing home provides 3.1 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. In addition to its below average nursing hours, this place earned poor marks in many of the quality-based measures we looked at in computing our nursing grades. We found that a higher percentage of this place's patients suffered falls which led to serious injury.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Governors Center Quality Metrics
Minimizes Pressure Ulcers
This is the percent of patients who suffered from a pressure ulcer. Pressure ulcers are considered by many in the nursing home industry to be an indicator of nursing care . Pressure ulcers, which are also referred to as bed sores, are routinely caused by patients not being moved frequently enough.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This is an indication of the percentage of long-term care patients who had a fall which resulted in serious injury. Falls can arise for a variety of reasons, but excessive numbers of falls could be an indication of lower levels of patient supervision.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of patients that have had a urinary tract infection. These infections are linked to inadequate hygiene.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This metric indicates the percent of long-term patients who are given antipsychotic drugs. High levels of antipsychotic drug use may indicate a nursing home is using these drugs to control patient behavior in scenarios where such medications aren't medically required. However, some nursing homes need to rely on these medications due to having more residents suffering from dementia.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This tells you the percent of long-term residents taking antianxiety medications.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This metric measures the percent of long-term residents exhibiting symptoms of depression. Many in the industry argue that this is a reliable measure of quality of care.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This tells you the percentage of residents that were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This indicates the percent of residents that required additional assistance with activities of daily living over time. High levels of dependence on staff for assistance with ADL's could be a sign of the decline of a patient's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This metric is a measure of the percent of long-term patients that were able to retain mobility.
Percentage of Residents
Higher is Better
Hospitalizations
This is a measure of the number of hospitalizations per 1,000 days of patient care. Minimizing hospitalizations is critical to preserving the physical health of patients.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This metric tracks the number of rehospitalizations per thousand days of short-term patient care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This indicates the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This datapoint is a measure of the percent of short-term stay residents who experienced functional improvements.
Percentage of Resident
Higher is Better