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Governors Center

  • Nursing Home

Updated Sep 1, 2022 by Nick Lata

Historical Rating
Grade: B-minus
Oct 18: B-Nov 18: B-Dec 18: B-Jan 19: B-Feb 19: B-May 19: CJun 19: CJul 19: B-Aug 19: B-Sep 19: B-Jan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: DAug 21: DSep 21: DOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: CMay 22: CJun 22: CAug 22: B-Sep 22: B-
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Governors Center's website

66 Broad Street,
Westfield MA 01085

(413) 562-5464

75.3% estimated occupancy 1

Governors Center is one of just a few available facilities located in Westfield, Massachusetts. We gave it an overall grade of B-, which is a middle of the pack rating. This place has a few things working in its favor. This nursing home is stronger in some categories than others, but it didn't have any poor grades in any of our major categories discussed below. More information about these categories can be found below.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Speech Therapy
  • Stroke Recovery
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Wound Care
  • Occupational Therapy
  • Cardiac Therapy
  • Tracheotomy Care
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Colostomy Care
  • Orthopedic Rehabilitation
  • Total Parenteral Nutrition

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
More:
April
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May
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June
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July
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August
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September
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October
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November
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December
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January
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February
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March
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Long-term Care Quality

Grade: A-minus

This facility earned an elite long-term care grade. In fact, we gave it an A- in this category, which really boosted its overall grade. For prospective residents seeking a permanent place to live rather than rehabilitation, long-term care grades are an important measure. One of the statistics we considered after nurse's aid hours is vaccines. This facility administered the pneumonia vaccination to 86.524826 percent of its residents. While its vaccination rate was a bit lower than we had hoped, we were pleased to find facility was able to limit hospitalizations. It had only 0.02 hospitalizations per one thousand long-term resident days, which is a remarkably low figure.

Short-term Care Quality

Grade: B-minus

We also awarded this facility a solid grade in the category of short-term care, where we awarded it a grade of B-. Our short-term care grades are likely most critical for patients in need of rehabilitation services. Rehabilitation typically requires additional highly-skilled nursing. Skilled nursing means not only nursing services, but also physical and occupational therapy, as well as other forms of therapy. Fortunately, it looks like this facility has registered nurses on staff. Not every facility employs these types of nurses. However, based on the information this nursing home provided, they do not appear to employ physical therapists. Finally, we considered the percentage of patients who were able to return to the community from this facility. We found that 5.1 percent of this facility's residents returned home. At most nursing homes, closer to half of their patients are able to return home so this figure is below average.

Facility Inspections

Grade: B-minus

Turning to our inspection category, it appears this facility has received respectable inspections in recent years as well. We gave it a grade of B- in this category. Inspection ratings take several factors into consideration, including deficiencies and substantiated complaints. You can find more information about each of these factors by reviewing copies of nursing homes' inspection reports. Although this place had some deficiencies on its inspection report, none of them were major deficiencies based on CMS' scale. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Nurse Quality

Grade: C

The next category we analyzed was nursing. In that category, we awarded this facility a grade of C. Our nursing score looks at the facility's nurse staffing levels. We weigh both the levels of training of the nurses and the quantity of hours spent with patients. This nursing home provided just 0.3 hours of nursing care per patient each day. This is a relatively low total compared with most facilities. Lastly, our nursing grades also consider quality-based assessments, such as preventing major falls. Despite not having the most impressive total nursing hours per resident, this place performed admirably in the metric of preventing major falls. This is usually an indicator that a facility has quality controls in place. Many falls can be avoided if a facility provides enough nurses aids to assist its residents.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Governors Center Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Governors Center, 6.44% of Patients had Pressure Ulcers

This tells you the percentage of residents that sustained a pressure ulcer. Pressure ulcers, also referred to as bed sores, are often caused by patients not being moved frequently enough. Better nursing protocols can minimize the percentage of residents in a nursing home who sustain pressure ulcers.

Minimizes Serious Falls

Grade: C

In Governors Center, 3.68% of Patients had Serious Falls

This tells you the percentage of residents who sustained a fall leading to serious injury.

Minimizes Urinary Tract Infections

Grade: A-minus

In Governors Center, 2.42% of Patients had UTIs

This is the percentage of residents that sustained a urinary tract infection. These infections may be associated with insufficient hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Governors Center, 19.05% of Patients use Anti-Psychotic Medication

This tells you the percentage of patients given antipsychotic medications. Antipsychotic drugs are prescribed to patients for a variety of conditions, such as cognitive disorders. Tragically, in limited cases, excessive reliance on these medications may indicate that a facility is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: D

In Governors Center, 18.65% of Patients use Anti-Anxiety Medication

This is the percentage of patients given antianxiety medications. These drugs are commonly given to residents suffering from anxiety and depression.

Managing Depression Among Residents

Grade: A-minus

In Governors Center, 1.93% of Patients

This metric measures the percentage of long-term residents who are demonstrating symptoms of depression.

Appropriate Vaccine Usage

Grade: C

In Governors Center, 91.44% of Patients

This datapoint is a measure of the percentage of long-term stay residents who were administered the pneumonia and flu vaccines. Respiratory viruses can be very dangerous for seniors, making these types of vaccines important for resident well-being.

Residents Maintain Autonomy

Grade: B

In Governors Center, 15.15% Percentage of Patients

This is the percent of patients who needed more assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-minus

In Governors Center, 17.66% Percentage of Residents

This metric is a measure of the percentage of long-term care patients that maintained mobility.

Hospitalizations

Grade: D

In Governors Center, 1.44 Hospitalizations per 1,000 resident days

This tells you the number of times residents are hospitalized per thousand days of care. There is a correlation between reduced hospitalizations and the quality of care.

Short-term Care: Rehospitalizations

Grade: C

In Governors Center, 17.66 Percentage of Residents Rehospitalized

This metric measures the number of times residents are rehospitalized per 1,000 days of short-term patient care.

Short-term Care: ER Visits

Grade: D

In Governors Center, 10.93 Percentage of Patients

This tells you the number of emergency room visits per 1,000 days of short-term care. There is usually a correlation between staying out of the emergency room and the quality of nursing home care.

Short-term Care: Facilitates Functional Improvement

Grade: C

In Governors Center, 71.35% Percentage of Resident

This indicates the percent of short-term patients who saw functional improvements, such as with activities of daily living. Higher levels of performance with ADL's usually correlates with better rehabilitation.

Nearby Hospitals

  • Baystate Noble HospitalAcute Care Hospitals 0.64 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Baystate Medical CenterAcute Care Hospitals 7.2 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Mercy Medical CtrAcute Care Hospitals 7.72 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Holyoke Medical CenterAcute Care Hospitals 8.51 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 15.87 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Pioneer Valley Dialysis Center6.7 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • Ara-Holyoke Dialysis LLC6.83 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128
  • Heritage Dialysis Center, LLC6.95 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Chicopee Dialysis Center7.49 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Western Mass. Kidney Center (Bma Springfield)7.54 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center8.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Dialysis Center of Western Massachusetts9.62 miles away601 Memorial Drive, Suite H Chicopee Massachusetts 01020Dialysis Stations: 15 (413) 593-3078
  • East Springfield Dialysis (Bma of Massachusetts)10.37 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586