Glen at Willow Valley
675 Willow Valley Square, Lancaster PA 17602 · (717) 464-6161 · 56.78% estimated occupancy 1Updated: Aug 1, 2020 · By Sara Levinsohn
Glen at Willow Valley is a nursing home located in Lancaster, Pennsylvania, a city with a total of 164,596 people. We awarded this facility an overall grade of A+, which is a very strong rating. Indeed, it is ranked among the top three nursing homes in the city. Even with Lancaster offering 11 nursing homes to select from, this one stands out as a fine selection. Finally, this is a very consistent facility with consistently strong scores in each of the major categories we assessed. Additional information about these categories can be found below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 :
CCRC :
Non profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
In addition to performing well overall, this nursing home also received a nearly flawless inspection report. Consequently, it received one of our highest grades in that area with an A+. We take several aspects of a facility's inspection report into consideration in calculating our inspection scores. One critical factor is health deficiencies. You should keep in mind that the severity of the deficiencies is usually more important than the number of deficiencies, as some can be quite minor. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.
Nurse Quality
One of the other reasons we rated this nursing home so highly is that it earned a very impressive nursing rating. In that category, we awarded this facility an A+. Nursing scores are heavily correlated with quantity of nursing care available. This nursing home provides an incredible 4.3 hours of nursing care per patient on a daily basis. This is far more care than what is provided by most nursing homes. Finally, this facility also excelled in several quality measures we assessed. With less than five percent of its residents experiencing pressure ulcers, this place performed as well as any facility the nation in this category. This is often a good indicator that a nursing home has reliable quality controls. Many pressure ulcers can be avoided by providing better nursing care and having a system of turning patients even once per day.
Long-term Care Quality
Turning the page to our next area, we awarded this nursing home a score of A for its long-term care score. This is a dominant grade. When nursing homes receive a score in this range in this category it typically means it's well-staffed and is an overall good place to live on a permanent basis. One of the criteria we considered on top of this facility's above average nursing hours is vaccinations. This facility provided the pneumonia vaccine to 100 percent of its patients. Vaccines are a great way to avoid unnecessary deaths and hospitalizations for seniors. Finally, this facility was able to limit hospitalizations. Indeed, it had less than one hospitalization per one thousand long-term resident days, which is an impressively low number.
Short-term Care Quality
The last area we rated is short-term care, where this nursing home was awarded an A. This topped off a first-rate profile. Few nursing homes earned an A- or higher in each of our categories. With our short-term care score, we strive to craft a fair barometer for rehabilitation services. In this process, we assess a nursing home's scope of highly-skilled nursing services, including both registered nurses and physical therapy, as well as speech therapy. This nursing home provides more services with physical therapists and registered nurses than most nursing homes we looked at. This is usually a favorable sign. Lastly, we considered the percentage of residents who returned to the community from this nursing home. We found that it performed decently , with 47.8 percent of its residents returning home.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Glen at Willow Valley Quality Metrics
Minimizes Pressure Ulcers
This is the percentage of patients that sustained a pressure ulcer. Pressure ulcers are considered to be a barometer of the quality of nursing care . Pressure ulcers, which are also known as bed sores, are routinely the result of patients staying in one position for too long.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This indicates the percentage of patients who sustained a fall resulting in major injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This figure tells you the percent of long-term residents that sustained UTI's. Although more of these infections may reflect poorly on a nursing home's hygiene protocols, it can be problematic to compare between nursing homes due to facilities having varying reporting standards.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This datapoint is a measure of the percentage of long-term care patients receiving antipsychotic medications. While antipsychotic drugs play an important role in caring for many residents, it is important to confirm these drugs are being used appropriately. In some situations, increased usage of these drugs may suggest a facility is using these medications to subdue residents.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This statistic tells you the percentage of long-term care residents which were given antianxiety medication. These drugs are commonly prescribed to residents experiencing anxiety or depression.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This indicates the percent of residents exhibiting depressive symptoms. Increased rates of depression could indicate a lower level of care.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This tells you the percentage of patients who have received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This metric measures the percentage of long-term care patients who needed more assistance with activities of daily living over time. Activities of daily living include activities such as moving around and eating. Some believe that this is a measure of a patient's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This metric tracks the percentage of long-term patients that retained mobility levels. Some experts believe that mobility is critical to patients mental and physical health.
Percentage of Residents
Higher is Better
Hospitalizations
This tells you the number of times residents are hospitalized per 1,000 days of care. There is usually a correlation between avoiding hospitalizations and the overall quality of care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This metric tracks the number of rehospitalizations per 1,000 days of short-term care.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This indicates the number of emergency room visits per 1,000 days of short-term patient care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This tells you the percentage of short-term stay residents who experienced functional improvements, such as with activities of daily living.
Percentage of Resident
Higher is Better