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Friendship Health and Rehab Center

  • Nursing Home
  • Adult Day Care
  • Memory Care

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: B-minus
Oct 18: DNov 18: DDec 18: CJan 19: DFeb 19: DMay 19: DJun 19: DJul 19: CAug 19: CSep 19: CJan 20: CMar 20: CApr 20: B-May 20: B-Jun 20: B-Jul 20: B-Aug 20: B-Sep 20: B-Oct 20: CJan 21: CFeb 21: CMar 21: CApr 21: B-May 21: B-Jun 21: B-Jul 21: BAug 21: BSep 21: BOct 21: B-Nov 21: B-Jan 22: B-Feb 22: B-Mar 22: B-Apr 22: BMay 22: BJun 22: BAug 22: B-Sep 22: B-
See Rating Overview
Friendship Health and Rehab Center's website

327 Hershberger Rd Nw,
Roanoke VA 24012

(540) 385-8720

81.38% estimated occupancy 1

Friendship Health and Rehab Center is a very-large non-profit facility in Roanoke, Virginia. With an overall rating of B-, this is likely a decent nursing home. Even in a city with 10 nursing homes, this nursing home ought to be a quality selection. One of the best aspects of this nursing home's report card is its stellar inspection score, which we will address in the next section.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Corporation
  • Secure Memory Care 
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Speech Therapy
  • Stroke Recovery
  • Palliative Care
  • Occupational Therapy
  • Cardiac Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Audiology
  • Orthopedic Rehabilitation
  • Lymphedema Care
  • Aquatic Therapy

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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June
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July
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August
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September
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October
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November
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December
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January
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February
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March
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Facility Inspections

Grade: A

This nursing home earned a solid overall grade as described above, but we really wanted to emphasize its excellent inspections in recent years. We gave them an A in this category. Our inspection ratings weigh several factors found on a nursing home's inspection reports. One of the most important criteria we rely on is the number and severity of deficiencies. Places with better scores in this category generally have very few severe deficiencies. Fortunately, although this facility had some minor dings on its government inspection report, it had no severe deficiencies. Severe deficiencies are ones found in categories G, H, I, J, K and L. This tells you that the inspectors did not deem any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. We should point out that deficiency-free inspection reports are rare in the industry.

Short-term Care Quality

Grade: B

Additionally, we also wanted to note that this facility was given positive short-term care marks in this assessment. We awarded them one of our higher grades in this category, with a B. This turned out to be the nursing home's second highest grade. Our short-term care ratings are important for prospective residents needing rehabilitation. Rehabilitation usually utilizes more skilled nursing. This means a wide spectrum of nursing services, spanning from registered nurses to physical and speech therapists, as well as other variations of therapy. Unfortunately, it doesn't look like this nursing home submitted data regarding its registered nurse or physical therapy staffing. Finally, we looked at the percentage of patients who were able to return home from this facility. We found that 5.9 percent of this facility's residents returned home.

Long-term Care Quality

Grade: B

In addition, we also would like to draw your attention to the fact that this nursing home was awarded favorable long-term care marks this year. We gave them one of our more impressive grades in this area, with a B. Nursing homes that excel in this category typically are well-staffed and provide extensive hands on care to patients. After looking at the amount of care provided by aids and other staff, we then analyzed the nursing home's vaccination record. This facility vaccinated 98.14529 percent of its residents against pneumonia. Vaccines are critical to keeping residents out of the hospital. Clearly, this facility is doing something right in this area as it also excelled at keeping its residents out of the hospital. In fact, it had less than one hospitalization per 1,000 long-term resident days, which is an impressively low number.

Nurse Quality

Grade: D

Switching gears to our next area, we gave this nursing home a grade of D in our nursing category. This is the facility's least impressive category rating. Of course, this category hurt the nursing home's overall grade a bit. Nursing ratings are tied to levels of nurse staffing. With just 0.3 hours of nursing care per resident on a daily basis, this facility's nurse staffing levels were quite a bit below the national average. Lastly, we also looked at some nursing quality-based metrics in determining our nursing scores. This nursing home performed well when it comes to avoiding pressure ulcers and major falls. We consider these data points to be good measures of the quality of nursing care.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Friendship Health and Rehab Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Friendship Health and Rehab Center, 8.72% of Patients had Pressure Ulcers

This indicates the percent of residents who have had a pressure ulcer. Pressure ulcers are considered to be a measure of nursing care at a nursing home. Pressure ulcers, also called bed sores, are often the result of patients staying in one position for too long.

Minimizes Serious Falls

Grade: C

In Friendship Health and Rehab Center, 3.64% of Patients had Serious Falls

This tells you the percent of patients that have had a major fall. Falls leading to major injury are routinely caused by poor nursing care. Better nursing protocols limits the percentage of residents in a nursing home who sustain major falls.

Minimizes Urinary Tract Infections

Grade: B-plus

In Friendship Health and Rehab Center, 2.55% of Patients had UTIs

This tells you the percent of residents that suffered from a urinary tract infection. These infections are linked to poor hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: C

In Friendship Health and Rehab Center, 13.56% of Patients use Anti-Psychotic Medication

This tells you the percent of residents prescribed antipsychotic medications. While antipsychotic drugs may be vital to many residents, it is important to ensure these medications are being used only where medically required. In limited cases, high levels of antipsychotic drug use may suggest a nursing home is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A-minus

In Friendship Health and Rehab Center, 20.28% of Patients use Anti-Anxiety Medication

This datapoint indicates the percent of long-term care residents that were prescribed antianxiety drugs. These drugs are prescribed to residents suffering from anxiety or depression.

Managing Depression Among Residents

Grade: A-minus

In Friendship Health and Rehab Center, 3.63% of Patients

This is a measure of the percentage of long-term care patients who are showing symptoms of depression.

Appropriate Vaccine Usage

Grade: B

In Friendship Health and Rehab Center, 91.12% of Patients

This indicates the percent of patients that have received the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: B-plus

In Friendship Health and Rehab Center, 16.48% Percentage of Patients

Measures the percentage of long-term residents that needed more assistance with activities of daily living over time. Activities of daily living include activities such as taking medications and eating.

Ability to Keep Residents Mobile

Grade: B-plus

In Friendship Health and Rehab Center, 21.22% Percentage of Residents

This datapoint measures the percent of long-term stay residents that were able to retain mobility.

Hospitalizations

Grade: C

In Friendship Health and Rehab Center, 1.29 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per thousand days of patient care. There is a correlation between keeping patients out of the hospital and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Friendship Health and Rehab Center, 21.22 Percentage of Residents Rehospitalized

This tells you the number of times residents are rehospitalized per thousand days of short-term patient care.

Short-term Care: ER Visits

Grade: B

In Friendship Health and Rehab Center, 11.62 Percentage of Patients

This metric measures the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Friendship Health and Rehab Center, 75.54% Percentage of Resident

Measures the percent of short-term patients that saw functional improvements.

Scores for Roanoke, VA

  • Overall Rating has a grade of B
  • Nurse Rating has a grade of B
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-plus
  • Inspection Rating has a grade of A

Looking for more options? Roanoke, Virginia has 9 other nursing homes

Nearby Hospitals

  • Carilion Roanoke Memorial HospitalAcute Care Hospitals 4.85 miles away1906 Belleview Avenue, Se Roanoke Virginia 24014Voluntary non-profit - Private(540) 981-7000
  • Lewisgale Medical CenterAcute Care Hospitals 6.33 miles away1900 Electric Road Salem Virginia 24153Voluntary non-profit - Private(540) 776-4000

Nearby Dialysis

  • Bma - North Roanoke2.82 miles away1326 7th St Ne Roanoke Virginia 24012CMS Rating: 4 stars Dialysis Stations: 25 (540) 344-6652
  • Fmc - Friendship Manor2.91 miles awayDialysis Unit 331 Hershberger Rd Roanoke Virginia 24012CMS Rating: 4 stars Dialysis Stations: 29 (540) 561-0870
  • Glenvar Dialysis4.45 miles away3737 West Main Street Suite 103 Salem Virginia 24153Dialysis Stations: 13 (540) 380-3130
  • Bma - Crystal Spring4.91 miles away404 Mcclanahan Street Roanoke Virginia 24014CMS Rating: 4 stars Dialysis Stations: 31 (540) 342-5514
  • Bma - Roanoke-Salem Dialysis5.91 miles away2021 Apperson Dr Salem Virginia 24153CMS Rating: 2 stars Dialysis Stations: 25 (540) 725-1796
  • Usrc Roanoke LLC5.98 miles away117 Duke Gloucester Street Sw Roanoke Virginia 24014Dialysis Stations: 13 (540) 682-7250
  • Daleville Dialysis6.55 miles away245 Commons Pkwy Daleville Virginia 24083Dialysis Stations: 17 (540) 591-5235