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Envoy of Westover Hills

  • Nursing Home
  • Memory Care

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: D
Jan 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: D
See Rating Overview
Envoy of Westover Hills's website

4403 Forest Hill Avenue,
Richmond VA 23225

(804) 231-0231

80.51% estimated occupancy 1

Envoy of Westover Hills is a large nursing home located in Richmond, Virginia. We gave this nursing home an overall grade of D. A score in this range generally suggests a few concerning datapoints. Unfortunately, this grade isn't too far off the city grade for Richmond, which is a C. Nevertheless, you still ought to be able to do better Despite all this, one of the few highlights of this nursing home's profile is its impressive inspection reports. You can continue reading to find out about inspections and other category scores

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Pharmacy
  • Bariatric Care
  • Oncology Care

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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Facility Inspections

Grade: A-minus

While we were fairly low on this nursing home overall, we awarded it an A- for our inspections rating. This score is significantly more impressive than the facility's overall grade. Arguably the most significant factor we consider in computing our inspection grades is deficiencies. These deficiencies are found on a nursing home's recent inspection reports. It is generally in your best interest to avoid facilities that had a long list of deficiencies. This particular nursing home received 19 deficiencies on its inspection report. Overall, this is still a solid inspection report, but we'd always recommend looking into any deficiencies you find troubling.

Long-term Care Quality

Grade: C

This facility's next highest area was long-term care. In that category, we awarded this facility a grade of C. In determining our long-term care ratings, we scrutinize the personal care received by the nursing home's residents. In addition to looking at the amount of care provided by nurses and other staff, we looked at the number of residents vaccinated against pneumonia. This nursing home provided the vaccine to 95.39474 percent of its patients, which is better than the vast majority of nursing homes. Lastly, this place was also able to limit hospitalizations. In fact, it had less than one hospitalization per one thousand long-term resident days, which is a remarkably low number.

Nurse Quality

Grade: D

Unfortunately, this facility only received a grade of D for its nursing grade, which was actually one of its better category grades. Our nursing rating is primarily associated with the nursing home's level of nurse staffing. This place provided just 0.3 hours of nursing care per resident daily. This is an alarmingly low total. Lastly, we also looked at some nursing quality-based metrics in calculating our nursing ratings. This place performed well when it comes to avoiding pressure ulcers and major falls.

Short-term Care Quality

Grade: F

Turning to the last category, this facility really didn't fare well in this area either. With a very poor grade of F in short-term care, this is just about as terrible as it gets. Our short-term care ratings are based on the facility's quantity of skilled highly skilled professionals. This includes a broad range of nursing services, ranging from registered nurses to physical and respiratory therapists, not to mention other variations of therapy. With a score of this caliber in this area, we weren't shocked to learn that this nursing home was well below average in several staffing areas we looked at. It supplied substantially fewer physical therapist and registered nurse hours per resident than most facilities. Finally, we looked at the number of patients who were able to return to the community from this nursing home. We found that just 3.5 percent of this nursing home's residents returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Envoy of Westover Hills Quality Metrics

Minimizes Pressure Ulcers

Grade: A

In Envoy of Westover Hills, 8.8% of Patients had Pressure Ulcers

This tells you the percentage of patients who suffered from a pressure ulcer. Pressure ulcers, which are also referred to as bed sores, are routinely caused by residents not being moved frequently enough. Better nursing care minimizes the percentage of residents in a nursing home who sustain pressure ulcers.

Minimizes Serious Falls

Grade: A-minus

In Envoy of Westover Hills, 3.62% of Patients had Serious Falls

This metric gauges the percent of long-term stay residents who have sustained falls resulting in major injury. We use this statistic in determining our nursing ratings.

Minimizes Urinary Tract Infections

Grade: B-minus

In Envoy of Westover Hills, 2.59% of Patients had UTIs

This indicates the percent of patients who suffered from a urinary tract infection. UTI's are often caused by worse hygiene protocols. More frequent bathing can limit the percentage of residents in a nursing home who suffer from UTI's. We want to point out that this metric is sometimes skewed by the fact that facilities have different reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Envoy of Westover Hills, 13.53% of Patients use Anti-Psychotic Medication

This tells you the percentage of long-term stay residents receiving antipsychotic drugs. While antipsychotic medications play an important role in caring for many residents, it is important to make sure these drugs are being used appropriately. In some cases, high levels of antipsychotic drug use may suggest a nursing home is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Envoy of Westover Hills, 20.46% of Patients use Anti-Anxiety Medication

This datapoint tells you the percentage of long-term patients that were administered antianxiety medication. These drugs are given to residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: A-plus

In Envoy of Westover Hills, 3.59% of Patients

This indicates the percent of residents who are showing signs of depression. Increased rates of depression may imply lower quality care.

Appropriate Vaccine Usage

Grade: B-minus

In Envoy of Westover Hills, 91.36% of Patients

Measures the percent of long-term care residents that received the flu and pneumonia vaccines.

Residents Maintain Autonomy

Grade: D

In Envoy of Westover Hills, 16.53% Percentage of Patients

This indicates the percent of residents that required increased assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-minus

In Envoy of Westover Hills, 23.38% Percentage of Residents

This metric is a measure of the percent of long-term stay residents that remained mobile levels. Many argue that the ability to move around is vital to patients physical and mental well-being.

Hospitalizations

Grade: B-plus

In Envoy of Westover Hills, 1.23 Hospitalizations per 1,000 resident days

This is a measure of the number of times residents are hospitalized per thousand days of patient care. Avoiding the hospital is critical to the physical health of patients.

Short-term Care: Rehospitalizations

Grade: C

In Envoy of Westover Hills, 23.38 Percentage of Residents Rehospitalized

This is a measure of the number of rehospitalizations per 1,000 days of short-term care. Keeping residents out of the hospital during rehabilitation is critical to restoring the health of residents.

Short-term Care: ER Visits

Grade: A-plus

In Envoy of Westover Hills, 11.33 Percentage of Patients

This tells you the number of emergency room visits per thousand days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Envoy of Westover Hills, 75.1% Percentage of Resident

This is the percentage of short-term residents that experienced functional improvements, such as with activities of daily living.

Scores for Richmond, VA

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of B

Looking for more options? Richmond, Virginia has 9 other nursing homes

Nearby Hospitals

  • Cjw Medical CenterAcute Care Hospitals 2.38 miles away7101 Jahnke Road Richmond Virginia 23235Proprietary(804) 320-3911
  • Bon Secours Richmond Community HospitalAcute Care Hospitals 4.37 miles away1500 N. 28th Street Richmond Virginia 23223Voluntary non-profit - Private(804) 225-1700
  • Bon Secours St Marys HospitalAcute Care Hospitals 4.78 miles away5801 Bremo Rd Richmond Virginia 23226Voluntary non-profit - Church(804) 285-2011
  • Henrico Doctors' HospitalAcute Care Hospitals 6.55 miles away1602 Skipwith Road Henrico Virginia 23229Voluntary non-profit - Other(804) 289-4500
  • Bon Secours Memorial Regional Medical CenterAcute Care Hospitals 9.26 miles away8260 Atlee Road Mechanicsville Virginia 23116Voluntary non-profit - Church(804) 764-6000
  • Bon Secours St Francis Medical CenterAcute Care Hospitals 10.44 miles away13710 St Francis Boulevard Midlothian Virginia 23114Voluntary non-profit - Church(804) 594-7400
  • John Randolph Medical CenterAcute Care Hospitals 17.86 miles away411 West Randolph Road Hopewell Virginia 23860Proprietary(804) 541-1600

Nearby Dialysis

  • Livingston Dialysis LLC0.38 miles away4900 Forest Hill Ave Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 16 (804) 230-3594
  • Davita - Hioaks Dialysis2.39 miles away671 Hioaks Rd Ste A Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 21 (804) 272-0179
  • Rai - West Leigh-Richmond3.06 miles away800 W Leigh Street Suite B Richmond Virginia 23220CMS Rating: 4 stars Dialysis Stations: 33 (804) 649-8070
  • Total Renal Care - East End3.23 miles away2201 E Main St Richmond Virginia 23223Dialysis Stations: 6 (804) 643-3050
  • Vcu Medical Center3.32 miles awayRenal Dialysis Unit 1200 E Marshall St Box 985904 Richmond Virginia 23298Dialysis Stations: 9 (804) 828-9224
  • Davita Richmond Community Dialysis3.94 miles away913 N 25th Street Richmond Virginia 23223CMS Rating: 2 stars Dialysis Stations: 28 (804) 643-0506
  • Westhampton Dialysis Center LLC4.22 miles away5320 Patterson Avenue Richmond Virginia 23226Dialysis Stations: 17 (804) 285-3394
  • Rai - Mechanicsville Trnpk-Richmond4.96 miles away2521 Mechanicsville Tpk Richmond Virginia 23223CMS Rating: 4 stars Dialysis Stations: 28 (804) 644-0566