Envoy of Westover Hills: Nursing Home OverviewSkip to content

Envoy of Westover Hills

  • Nursing Home
  • Memory Care

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: F
Jan 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FNov 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: DAug 22: CSep 22: FOct 22: FNov 22: FJan 23: FFeb 23: FMar 23: FApr 23: FJun 23: FJul 23: FAug 23: FSep 23: FOct 23: FNov 23: F
See Rating Overview
Envoy of Westover Hills's website

4403 Forest Hill Avenue,
Richmond VA 23225

75.51% estimated occupancy 1

Please note our records indicate that Envoy of Westover Hills has changed ownership recently and while our data on this page is up-to-date there is a chance that the quality of this facility may change under new management.

Envoy of Westover Hills is a large nursing home located in Richmond, Virginia. This nursing home received an F, which is definitely concerning in our grading scheme. Unfortunately, the city grade for Richmond is not too much better. Nevertheless, you still should be able to find a better option Finally, we were surprised to learn that this facility received a decent grade in our long-term care category. We provide more information on this category below.

Get pricing and details on Richmond senior living options.

Get Placed

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Phone Placement:
(866) 905-1243

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Partnership
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Pharmacy
  • Bariatric Care
  • Oncology Care

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
More:
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Facility Inspections

Grade: C

Although we gave this facility a terrible overall grade, we awarded it a C for our inspections rating. In fact, the facility received very impressive inspection report this year. Inspection ratings take several factors into consideration, including deficiencies and federal fines. You can learn more about each of these items by reviewing copies of nursing homes' inspection reports. To our surprise, this facility actually was assessed several category J through K deficiencies, which are some of the worst possible categories of deficiencies. These two categories mean that CMS found deficiencies which place patient health or safety in imminent danger. We hope this nursing home can prevent these types of deficiencies in the future.

Long-term Care Quality

Grade: D

Moving on to the area of long-term care, this nursing home received just a D in this category. Sadly, this wound up being one of its best areas. Nursing homes that don't fare well in this category typically are not as well-staffed and are lagging in some of the areas of routine healthcare services we assessed. In addition to assessing the volume of care provided by nurses aids and other staff, we looked at the number of residents vaccinated against pneumonia. This nursing home gave the vaccine to 74.9004 percent of its patients. This is several points less than what we were hoping for. To our surprise, this nursing home actually fared well at keeping its patients out of the hospital. In fact, it had just 0.02 hospitalizations per one thousand long-term resident days. This is its best feature in this category.

Nurse Quality

Grade: F

In addition, we gave this facility an F in the area of nursing care. Our nursing grade assesses many components, many of which are tied to nursing hours. This facility offered only 0.3 hours of nursing care per patient daily. This is an alarmingly low total. Lastly, we also looked at some nursing quality-based metrics in computing our nursing grades. This place performed well in the area of avoiding major falls and pressure ulcers. Many consider these datapoints to be good indicators of the quality of nursing care.

Short-term Care Quality

Grade: F

Turning to the final category, this nursing home did not fare well in this category either. Due to a very poor grade of F in short-term care, this is really as as uninspiring as it gets. In calculating our short-term care ratings, we scrutinize the nursing home's levels of highly skilled nursing services, which includes registered nurses, physical therapists respiratory therapists and other licensed professionals. This grade is often a solid measure of a nursing home's rehabilitation services. With its score in this area, we were not stunned to learn that this place was well below average in terms of its quantity of registered nurse and physical therapy hours offered to its patients based on the data we looked at. Finally, we looked at the percentage of patients who returned home from this nursing home. This facility didn't fare well here either. In fact, we found that just 3.7 percent of this facility's patients were able to return home. This figure was quite a bit off the national average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Envoy of Westover Hills Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Envoy of Westover Hills, 7.34% of Patients had Pressure Ulcers

This metric gauges the percent of long-term stay residents who developed new or worsened pressure ulcers . We use this statistic in calculating our nursing grades.

Minimizes Serious Falls

Grade: A

In Envoy of Westover Hills, 1.2% of Patients had Serious Falls

This is the percentage of patients who have had a fall leading to severe injury.

Minimizes Urinary Tract Infections

Grade: B

In Envoy of Westover Hills, 1.43% of Patients had UTIs

This figure tells you the percent of long-term stay residents that had a UTI. UTI's could be an indication of a facility with worst hygiene practices. However, this datapoint could be misleading for certain nursing homes due to varying reporting standards for infections.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Envoy of Westover Hills, 18.85% of Patients use Anti-Anxiety Medication

This indicates the percent of residents given antianxiety drugs. Antianxiety medications are given to patients experiencing anxiety and depression.

Managing Depression Among Residents

Grade: B-plus

In Envoy of Westover Hills, 1.27% of Patients

This metric measures the percent of long-term stay patients exhibiting symptoms of depression.

Appropriate Vaccine Usage

Grade: D

In Envoy of Westover Hills, 81.15% of Patients

Measures the percentage of long-term residents who were administered the flu and pneumonia vaccines. Respiratory viruses can be very dangerous for nursing home patients, making these vaccines critical to patient health.

Residents Maintain Autonomy

Grade: D

In Envoy of Westover Hills, 23.78% of Patients

This tells you the percentage of residents that needed more assistance with activities of daily living over time. Higher levels of needing for assistance with activities of daily living may indicate decline of a patient's health.

Ability to Keep Residents Mobile

Grade: A-minus

In Envoy of Westover Hills, 22.65% of Residents

This is the percent of patients that maintained mobility over time. Optimizing mobility is usually a great sign for residents' well-being.

Hospitalizations

Grade: C

In Envoy of Westover Hills, 0.02 Hospitalizations per 1,000 resident days

This is the number of times residents are hospitalized per 1,000 days of patient care. There is usually a correlation between keeping patients out of the hospital and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: C

In Envoy of Westover Hills, 22.65% of Residents Rehospitalized

This metric tracks the number of times residents are rehospitalized per 1,000 days of short-term care. Avoiding the hospital during rehabilitation is important to restoring the health of residents.

Short-term Care: ER Visits

Grade: B-minus

In Envoy of Westover Hills, 13.46% of Patients

This tells you the number of times residents are sent to the emergency room per thousand days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Envoy of Westover Hills, 63% of Resident

This datapoint is a measure of the percent of short-term patients who experienced functional improvements.

Scores for Richmond, VA

  • Overall Rating has a grade of D
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B-minus

Looking for more options? Richmond, Virginia has 9 other nursing homes

Nearby Hospitals

  • Cjw Medical CenterAcute Care Hospitals 2.38 miles away7101 Jahnke Road Richmond Virginia 23235Proprietary(804) 320-3911
  • Bon Secours Richmond Community HospitalAcute Care Hospitals 4.37 miles away1500 N. 28th Street Richmond Virginia 23223Voluntary non-profit - Private(804) 225-1700
  • Bon Secours St Marys HospitalAcute Care Hospitals 4.78 miles away5801 Bremo Rd Richmond Virginia 23226Voluntary non-profit - Church(804) 285-2011
  • Henrico Doctors' HospitalAcute Care Hospitals 6.55 miles away1602 Skipwith Road Henrico Virginia 23229Voluntary non-profit - Other(804) 289-4500
  • Bon Secours Memorial Regional Medical CenterAcute Care Hospitals 9.26 miles away8260 Atlee Road Mechanicsville Virginia 23116Voluntary non-profit - Church(804) 764-6000
  • Bon Secours St Francis Medical CenterAcute Care Hospitals 10.44 miles away13710 St Francis Boulevard Midlothian Virginia 23114Voluntary non-profit - Church(804) 594-7400
  • John Randolph Medical CenterAcute Care Hospitals 17.86 miles away411 West Randolph Road Hopewell Virginia 23860Proprietary(804) 541-1600

Nearby Dialysis

  • Livingston Dialysis LLC0.38 miles away4900 Forest Hill Ave Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 16 (804) 230-3594
  • Davita - Hioaks Dialysis2.39 miles away671 Hioaks Rd Ste A Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 21 (804) 272-0179
  • Rai - West Leigh-Richmond3.06 miles away800 W Leigh Street Suite B Richmond Virginia 23220CMS Rating: 4 stars Dialysis Stations: 33 (804) 649-8070
  • Total Renal Care - East End3.23 miles away2201 E Main St Richmond Virginia 23223Dialysis Stations: 6 (804) 643-3050
  • Vcu Medical Center3.32 miles awayRenal Dialysis Unit 1200 E Marshall St Box 985904 Richmond Virginia 23298Dialysis Stations: 9 (804) 828-9224
  • Davita Richmond Community Dialysis3.94 miles away913 N 25th Street Richmond Virginia 23223CMS Rating: 2 stars Dialysis Stations: 28 (804) 643-0506
  • Westhampton Dialysis Center LLC4.22 miles away5320 Patterson Avenue Richmond Virginia 23226Dialysis Stations: 17 (804) 285-3394
  • Rai - Mechanicsville Trnpk-Richmond4.96 miles away2521 Mechanicsville Tpk Richmond Virginia 23223CMS Rating: 4 stars Dialysis Stations: 28 (804) 644-0566

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=495327