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Envoy of Westover Hills

  • Nursing Home
  • Memory Care

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: F
Jan 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: DMay 22: DJun 22: DAug 22: CSep 22: F
See Rating Overview
Envoy of Westover Hills's website

4403 Forest Hill Avenue,
Richmond VA 23225

(804) 231-0231

78.39% estimated occupancy 1

Envoy of Westover Hills is a large nursing home located in Richmond, Virginia. This nursing home received an F, which is definitely concerning in our grading scheme. Richmond received a city grade of C, so there are some other options in the city worth considering. Finally, we were surprised to learn that this place earned a decent score in the area of long-term care. You can find more information about this category below.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Respiratory Therapy
  • Pharmacy
  • Bariatric Care
  • Oncology Care

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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January
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February
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March
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Facility Inspections

Grade: B-minus

While we graded this facility incredibly poorly overall, it received a fairly respectable inspection report this year. As a result, it received a decent grade in that category with a score of B-. We weigh several aspects of a nursing home's inspection report in determining these inspection ratings. One of those factors is deficiencies. You should keep in mind that the severity of these deficiencies is arguably more meaningful than the quantity of deficiencies, as some of these are relatively minor. This particular nursing home received 19 deficiencies on its inspection report. Overall, this is still a solid inspection report, but we'd always recommend looking into any deficiencies you find troubling.

Long-term Care Quality

Grade: D

Sadly, this nursing home's next most favorable score was long-term care. As it turns out, with a grade of D in this area, it still performed relatively poorly. In a long-term care setting, the facility's primary objective is to keep patients as healthy and safe as possible. This is different than skilled nursing or short-term care where the goal is to rehabilitate residents. In addition to considering the quantity of care provided by aids and other staff, we also looked at the number of residents vaccinated against pneumonia. Thankfully, this nursing home administered the vaccine to 95.56026 percent of its residents, which is an above average figure. Surprisingly, this nursing home also fared well at keeping its patients out of the hospital. Indeed, it had only 0.02 hospitalizations per 1,000 long-term resident days. Sadly, some of its other scores in this category were not as favorable as these.

Nurse Quality

Grade: D

Turning to the area of nursing care, this facility received a grade of just D in this category. Our nursing grade features a number of factors. The most important variable is the number of hours nurses spent with residents. This facility provided just 0.2 hours of nursing care per patient per day. This is not a very impressive figure. Finally, we also looked at some nursing quality measures in computing our nursing scores. This facility performed well in the area of avoiding major falls and pressure ulcers.

Short-term Care Quality

Grade: F

The last category we rated is short-term care, where this facility was given a very poor score in this area also. Sadly, it received a lowly F for this area, which is definitely very concerning. Short-term care grades are based on a nursing home's quantity of skilled nursing services. This includes a wide range of nursing services, spanning from registered nurses to physical and speech therapists, not to mention other variations of therapy. As you might expect, we discovered that this place provides substantially less registered nurse and physical therapist hours per resident than the average nursing home. Lastly, we looked at the percentage of residents who were able to return to the community from this facility. This definitely wasn't a strength for this nursing home. We found that just 0 percent of this facility's patients returned home. At most nursing homes, around half of their patients are able to return home so this is well below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Envoy of Westover Hills Quality Metrics

Minimizes Pressure Ulcers

Grade: A-minus

In Envoy of Westover Hills, 8.72% of Patients had Pressure Ulcers

This indicates the percent of patients who suffered from a pressure ulcer. Pressure ulcers are skin damage resulting from remaining in the same position for too long.

Minimizes Serious Falls

Grade: A-minus

In Envoy of Westover Hills, 3.64% of Patients had Serious Falls

This statistic tells you the percent of long-term residents who suffered a fall which resulted in major injury. This is one of the statistics we use in calculating our nursing grades.

Minimizes Urinary Tract Infections

Grade: B-plus

In Envoy of Westover Hills, 2.55% of Patients had UTIs

This figure measures the percent of long-term patients that had a UTI. UTI's could be an indicator of poor nursing care. Nevertheless, this metric can also be misleading for some facilities due to inconsistent reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Envoy of Westover Hills, 13.56% of Patients use Anti-Psychotic Medication

This tells you the percent of residents given antipsychotic medications. While antipsychotic medications may be helpful for many residents, it is important to confirm these medications are being used appropriately. In limited situations, increased usage of these drugs may indicate that a nursing home is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Envoy of Westover Hills, 20.28% of Patients use Anti-Anxiety Medication

This figure gauges the percent of long-term patients that are administered antianxiety medication. These drugs are commonly used to treat patients experiencing depression or anxiety.

Managing Depression Among Residents

Grade: A+

In Envoy of Westover Hills, 3.63% of Patients

This indicates the percentage of patients showing symptoms of depression.

Appropriate Vaccine Usage

Grade: B

In Envoy of Westover Hills, 91.12% of Patients

This tells you the percentage of patients who were administered the flu and pneumonia vaccines. High vaccination rates should be demanded by residents.

Residents Maintain Autonomy

Grade: D

In Envoy of Westover Hills, 16.48% Percentage of Patients

This is the percentage of residents that required increased assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: B-plus

In Envoy of Westover Hills, 21.22% Percentage of Residents

This tells you the percent of patients that maintained mobility over time. Preserving mobility can be a great sign for residents' health.

Hospitalizations

Grade: B-minus

In Envoy of Westover Hills, 1.29 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per 1,000 days of care. There is usually a correlation between avoiding hospitalizations and the overall quality of care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Envoy of Westover Hills, 21.22 Percentage of Residents Rehospitalized

This indicates the number of times residents are rehospitalized per 1,000 days of short-term patient care. There is a correlation between keeping patients out of the hospital and a nursing home's quality of short-term rehabilitation.

Short-term Care: ER Visits

Grade: B-minus

In Envoy of Westover Hills, 11.62 Percentage of Patients

This is the number of times residents are sent to the emergency room per 1,000 days of short-term patient care. There is usually a correlation between keeping patients out of the emergency room and the quality of nursing home care.

Short-term Care: Facilitates Functional Improvement

Grade: F

In Envoy of Westover Hills, 75.54% Percentage of Resident

Measures the percentage of short-term care patients that experienced functional improvements, such as with activities of daily living. Many believe this is a reliable measure of rehabilitation performance.

Scores for Richmond, VA

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B

Looking for more options? Richmond, Virginia has 9 other nursing homes

Nearby Hospitals

  • Cjw Medical CenterAcute Care Hospitals 2.38 miles away7101 Jahnke Road Richmond Virginia 23235Proprietary(804) 320-3911
  • Bon Secours Richmond Community HospitalAcute Care Hospitals 4.37 miles away1500 N. 28th Street Richmond Virginia 23223Voluntary non-profit - Private(804) 225-1700
  • Bon Secours St Marys HospitalAcute Care Hospitals 4.78 miles away5801 Bremo Rd Richmond Virginia 23226Voluntary non-profit - Church(804) 285-2011
  • Henrico Doctors' HospitalAcute Care Hospitals 6.55 miles away1602 Skipwith Road Henrico Virginia 23229Voluntary non-profit - Other(804) 289-4500
  • Bon Secours Memorial Regional Medical CenterAcute Care Hospitals 9.26 miles away8260 Atlee Road Mechanicsville Virginia 23116Voluntary non-profit - Church(804) 764-6000
  • Bon Secours St Francis Medical CenterAcute Care Hospitals 10.44 miles away13710 St Francis Boulevard Midlothian Virginia 23114Voluntary non-profit - Church(804) 594-7400
  • John Randolph Medical CenterAcute Care Hospitals 17.86 miles away411 West Randolph Road Hopewell Virginia 23860Proprietary(804) 541-1600

Nearby Dialysis

  • Livingston Dialysis LLC0.38 miles away4900 Forest Hill Ave Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 16 (804) 230-3594
  • Davita - Hioaks Dialysis2.39 miles away671 Hioaks Rd Ste A Richmond Virginia 23225CMS Rating: 3 stars Dialysis Stations: 21 (804) 272-0179
  • Rai - West Leigh-Richmond3.06 miles away800 W Leigh Street Suite B Richmond Virginia 23220CMS Rating: 4 stars Dialysis Stations: 33 (804) 649-8070
  • Total Renal Care - East End3.23 miles away2201 E Main St Richmond Virginia 23223Dialysis Stations: 6 (804) 643-3050
  • Vcu Medical Center3.32 miles awayRenal Dialysis Unit 1200 E Marshall St Box 985904 Richmond Virginia 23298Dialysis Stations: 9 (804) 828-9224
  • Davita Richmond Community Dialysis3.94 miles away913 N 25th Street Richmond Virginia 23223CMS Rating: 2 stars Dialysis Stations: 28 (804) 643-0506
  • Westhampton Dialysis Center LLC4.22 miles away5320 Patterson Avenue Richmond Virginia 23226Dialysis Stations: 17 (804) 285-3394
  • Rai - Mechanicsville Trnpk-Richmond4.96 miles away2521 Mechanicsville Tpk Richmond Virginia 23223CMS Rating: 4 stars Dialysis Stations: 28 (804) 644-0566