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Consulate Health Care of Norfolk

  • Nursing Home

Updated Sep 1, 2022 by Nick Reese

Historical Rating
Grade: F
Oct 18: FNov 18: FDec 18: DJan 19: DFeb 19: DMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: FNov 21: FJan 22: FFeb 22: FMar 22: FApr 22: FMay 22: FJun 22: FAug 22: FSep 22: F
See Rating Overview
Consulate Health Care of Norfolk's website

3900 Llewellyn Ave,
Norfolk VA 23504

(757) 625-5363

86.75% estimated occupancy 1

Note: Consulate Health Care of Norfolk has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Consulate Health Care of Norfolk is a very-large nursing home located in Norfolk, Virginia. This nursing home was given an overall score of F. As far as we can see, you'd be better off to avoid of this place. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this facility's category grades, we will discuss inspections in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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April
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Facility Inspections

Grade: B-minus

While we graded this facility incredibly poorly overall, it received a fairly respectable inspection report this year. As a result, it received a decent grade in that category with a score of B-. We weigh several aspects of a nursing home's inspection report in calculating our inspection grades. One key factor is health deficiencies. You should keep in mind that the severity of these deficiencies is arguably more meaningful than the quantity of deficiencies, as some of these end up being relatively minor. This facility was assessed 3 deficiencies on its inspection report, but we were relieved to see that none of the deficiencies were considered to be severe. This means that CMS didn't deem any of these deficiencies to create an immediate risk to patient safety or health. Lastly, this facility was flagged by CMS for possible abuse or neglect. We prefer to avoid facilities with this designation. Please do your best to find an alternative nursing home.

Nurse Quality

Grade: D

One of the other reasons we graded this nursing home so highly is that it earned a very impressive nursing rating. In that category, we gave this nursing home a grade of D. We assessed the skill-level of nurses employed by the facility, in addition to the number of hours those nurses spent with residents, in calculating our grade in this category. This place provided only 0.2 hours of nursing care per resident per day. This is an alarmingly low total. Finally, we also assessed some nursing quality measures in calculating our nursing scores. This nursing home performed well in the area of minimizing its residents' major falls and pressure ulcers. We consider these metrics to be indicators of the quality of nursing care.

Long-term Care Quality

Grade: D

Turning to the area of long-term care, this nursing home was awarded a grade of just D in this category. For prospective residents in need of a permanent residence rather than rehabilitation, long-term care is an important category. In addition to assessing the quantity of care provided by nurses aids and other staff, we looked at the number of residents vaccinated for pneumonia. This facility vaccinated 96.017075 percent of its residents. Surprisingly, this place was able to limit hospitalizations. With only 0.01 hospitalizations per 1,000 long-term resident days, this nursing home had less hospitalizations than most nursing homes. Sadly, a few of its other scores in the category were not as favorable as these.

Short-term Care Quality

Grade: F

Moving on to our next category, this facility didn't perform well here either. With a bottom of the barrel grade of F in short-term care, this is about as terrible as it gets. Short-term care grades are meaningful for people seeking rehabilitation. Rehabilitation usually mandates higher levels of highly-skilled nursing services. This includes a broad scope of nursing services, ranging from registered nurses to physical and respiratory therapists, as well as other variations of therapy. Given its weak rating in this area, we were not stunned to find that this place provides far fewer physical therapist and registered nurse hours per resident than most nursing homes. Finally, we considered the number of patients who were able to return to the community from this facility. This was not a strength for this facility. We found that just 4.1 percent of this nursing home's patients returned home. At most nursing homes, about half of their residents are able to return home so this is well below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Consulate Health Care of Norfolk Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Consulate Health Care of Norfolk, 8.72% of Patients had Pressure Ulcers

This is the percent of residents who sustained a pressure ulcer. Pressure ulcers are skin damage resulting from staying in the same position for too long.

Minimizes Serious Falls

Grade: A

In Consulate Health Care of Norfolk, 3.64% of Patients had Serious Falls

This tells you the percent of residents who sustained a fall leading to serious injury.

Minimizes Urinary Tract Infections

Grade: A-minus

In Consulate Health Care of Norfolk, 2.55% of Patients had UTIs

This is the percentage of patients that suffered from a urinary tract infection. These infections may be linked to poorer hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Consulate Health Care of Norfolk, 13.56% of Patients use Anti-Psychotic Medication

This statistic tells you the percent of long-term care patients which were given antipsychotic drugs. High levels of antipsychotic drug use may suggest a facility is using these medications to subdue residents in scenarios where such drugs are not medically required. Nevertheless, some facilities need to rely more on these drugs due to having more residents suffering from cognitive disorders.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Consulate Health Care of Norfolk, 20.28% of Patients use Anti-Anxiety Medication

This is the percentage of residents who were given antianxiety drugs. These medications are prescribed to residents suffering from depression and anxiety.

Managing Depression Among Residents

Grade: A-minus

In Consulate Health Care of Norfolk, 3.63% of Patients

Measures the percentage of long-term patients exhibiting symptoms of depression.

Appropriate Vaccine Usage

Grade: B-minus

In Consulate Health Care of Norfolk, 91.12% of Patients

This datapoint measures the percentage of long-term patients who received the flu and pneumonia vaccines. Respiratory viruses can be deadly for nursing home patients, making these types of vaccines critical to patient safety.

Residents Maintain Autonomy

Grade: C

In Consulate Health Care of Norfolk, 16.48% Percentage of Patients

This tells you the percent of residents that needed more assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: B-plus

In Consulate Health Care of Norfolk, 21.22% Percentage of Residents

This indicates the percent of patients that remained mobile levels over time. Retaining mobility can be a good sign for residents' well-being.

Hospitalizations

Grade: A-plus

In Consulate Health Care of Norfolk, 1.29 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per thousand days of patient care. There is usually a correlation between staying out of the hospital and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: B-minus

In Consulate Health Care of Norfolk, 21.22 Percentage of Residents Rehospitalized

This metric measures the number of times residents are rehospitalized per thousand days of short-term resident care.

Short-term Care: ER Visits

Grade: B-plus

In Consulate Health Care of Norfolk, 11.62 Percentage of Patients

This is the number of times residents are sent to the emergency room per thousand days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: A

In Consulate Health Care of Norfolk, 75.54% Percentage of Resident

This metric measures the percentage of short-term patients that saw functional improvements.

Scores for Norfolk, VA

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of B-minus
  • Short-term Care Rating has a grade of C
  • Inspection Rating has a grade of B

Looking for more options? Norfolk, Virginia has 7 other nursing homes

Nearby Hospitals

  • Bon Secours Depaul Medical CenterAcute Care Hospitals 1.18 miles away150 Kingsley Lane Norfolk Virginia 23505Voluntary non-profit - Private(757) 889-5000
  • Childrens Hospital of the Kings Daughters IncChildrens 1.68 miles away601 Children's Lane Norfolk Virginia 23507Voluntary non-profit - Private(757) 668-9647
  • Sentara Norfolk General HospitalAcute Care Hospitals 1.91 miles away600 Gresham Dr Norfolk Virginia 23507Voluntary non-profit - Other(757) 388-3000
  • Nmc PortsmouthAcute Care - Department of Defense 2.93 miles away620 John Paul Jones Circle Portsmouth Virginia 23708Department of Defense(757) 953-5008
  • Bon Secours Maryview Medical CenterAcute Care Hospitals 4.78 miles away3636 High Street Portsmouth Virginia 23707Voluntary non-profit - Private(757) 398-2200
  • Sentara Leigh HospitalAcute Care Hospitals 5.49 miles away830 Kempsville Road Norfolk Virginia 23502Voluntary non-profit - Other(757) 261-6700
  • Chesapeake General HospitalAcute Care Hospitals 9.62 miles away736 Battlefield Blvd, North Chesapeake Virginia 23320Government - Hospital District or Authority(757) 312-8121
  • Sentara Careplex HospitalAcute Care Hospitals 13.38 miles away3000 Coliseum Drive Hampton Virginia 23666Voluntary non-profit - Private(757) 736-1000

Nearby Dialysis

  • Midtowne Norfolk Dialysis0.89 miles away2201 Colonial Ave Norfolk Virginia 23517CMS Rating: 4 stars Dialysis Stations: 28 (757) 626-3111
  • Bma - Greater Norfolk0.9 miles away(Granby Dialysis) 1902 Omohundro Ave Norfolk Virginia 23517CMS Rating: 2 stars Dialysis Stations: 24 (757) 622-4935
  • Tidewater Renal Dialysis Center1.42 miles away5623 Tidewater Dr Norfolk Virginia 23509CMS Rating: 3 stars Dialysis Stations: 28 (757) 855-2186
  • Childrens Hospital of Kings Daughters1.94 miles awayPediatric Dialysis Ctr 601 Childrens Ln Norfolk Virginia 23507Dialysis Stations: 8 (757) 668-8151
  • Norfolk Dialysis Center3.32 miles away962 Norfolk Sq Norfolk Virginia 23502CMS Rating: 4 stars Dialysis Stations: 40 (757) 461-0501
  • Rai - Goode Way-Portsmouth3.41 miles away311 Goode Way Portsmouth Virginia 23704CMS Rating: 3 stars Dialysis Stations: 20 (757) 393-6582
  • Portsmouth Dialysis Center3.96 miles away2000 High St Portsmouth Virginia 23704CMS Rating: 2 stars Dialysis Stations: 15 (757) 397-4300
  • Total Renal Care - Little Creek Dialysis4.16 miles away1817 E Little Creek Rd Ste A Norfolk Virginia 23518CMS Rating: 3 stars Dialysis Stations: 12 (757) 480-3780