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Consulate Health Care of Norfolk

  • Nursing Home

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: F
Oct 18: FNov 18: FDec 18: DJan 19: DFeb 19: DMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: FMay 21: FJun 21: FJul 21: FAug 21: FSep 21: FOct 21: FNov 21: FJan 22: FFeb 22: FMar 22: FApr 22: FMay 22: FJun 22: F
See Rating Overview
Consulate Health Care of Norfolk's website

3900 Llewellyn Ave,
Norfolk VA 23504

(757) 625-5363

88.91% estimated occupancy 1

Note: Consulate Health Care of Norfolk has been flagged for abuse in the past 12 months. We have capped this facility's overall grade accordingly.

Consulate Health Care of Norfolk is a very-large nursing home located in Norfolk, Virginia. This nursing home was given an overall score of F. As far as we can see, you'd be better off to avoid of this place. We wouldn't blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this facility's category grades, we will discuss inspections in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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January
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February
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Facility Inspections

Grade: B-minus

While we graded this facility incredibly poorly overall, it received a fairly respectable inspection report this year. As a result, it received a decent grade in that category with a score of B-. We weigh several aspects of a nursing home's inspection report in calculating our inspection grades. One key factor is health deficiencies. You should keep in mind that the severity of these deficiencies is arguably more meaningful than the quantity of deficiencies, as some of these end up being relatively minor. This facility was assessed 3 deficiencies on its inspection report, but we were relieved to see that none of the deficiencies were considered to be severe. This means that CMS didn't deem any of these deficiencies to create an immediate risk to patient safety or health. Lastly, this facility was flagged by CMS for possible abuse or neglect. We prefer to avoid facilities with this designation. Please do your best to find an alternative nursing home.

Long-term Care Quality

Grade: D

Turning to the category of long-term care, this facility received just a D in that category. As it turns out, this wound up being one of its better features. For prospective patients in need of a permanent place to live rather than skilled nursing, long-term care grades are an important measure. After assessing the amount of care provided by nurses and other staff, we next considered the nursing home's vaccination data. We were pleased to learn that this nursing home vaccinated 96.417915 percent of its residents for pneumonia. Surprisingly, this facility was able to keep its residents out of the hospital. In fact, it had only 0.01 hospitalizations per 1,000 long-term resident days. Unfortunately, a few of its other scores in this category were not as favorable as these.

Nurse Quality

Grade: D

We were stunned to find that this nursing home also excelled in the category of nursing. In fact, we gave it an impressive grade of D for that category, which is one of our highest grades. There are several factors included in this area. Most of the subcategories are tied to nurse staffing. This facility offered a meager 0.2 hours of nursing care per patient each day. Finally, we also assessed some nursing quality measures in computing our nursing scores. This facility performed well when it comes to minimizing its residents' major falls and pressure ulcers.

Short-term Care Quality

Grade: F

The last category we looked at was short-term care, where this nursing home was given a rock bottom score in this category as well. Unfortunately, we gave it an abysmal F in this category, which is obviously a major concern. In the area of short-term care, we endeavor to qualify measures of a facility's rehabilitation. We analyze the facility's skilled nursing services, including the ones performed by registered nurses and physical therapists. Based on its weak score in this category, we weren't shocked to find that this place provides substantially fewer registered nurse and physical therapist hours per resident than most other facilities. The final statistic we assessed in this category is the number of residents who ultimately were able to return home from the facility. This facility struggled quite a bit in this metric as well, with just 4.1 percent of its patients returning home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Consulate Health Care of Norfolk Quality Metrics

Minimizes Pressure Ulcers

Grade: A-minus

In Consulate Health Care of Norfolk, 8.8% of Patients had Pressure Ulcers

This datapoint tells you the percent of long-term stay patients that have new or worsened pressure ulcers . We use this statistic in calculating our nursing grades.

Minimizes Serious Falls

Grade: A-minus

In Consulate Health Care of Norfolk, 3.62% of Patients had Serious Falls

This metric tells you the percentage of long-term patients who experienced a fall resulting in major injury. Falls can arise for a variety of reasons, but high rates of major falls could be a sign of poor nursing care.

Minimizes Urinary Tract Infections

Grade: A

In Consulate Health Care of Norfolk, 2.59% of Patients had UTIs

This figure tells you the percent of long-term patients who suffered from a urinary tract infection. Although a higher rate of these infections may reflect poorly on a facility's hygiene protocols, it can be difficult to compare different facilities due to reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: A

In Consulate Health Care of Norfolk, 13.53% of Patients use Anti-Psychotic Medication

This tells you the percentage of patients given antipsychotic medications. These drugs may be used for treating several conditions, including Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

Grade: A-plus

In Consulate Health Care of Norfolk, 20.46% of Patients use Anti-Anxiety Medication

This datapoint gauges the percent of long-term patients who are given antianxiety drugs. These drugs are commonly used to treat residents suffering from anxiety and depression.

Managing Depression Among Residents

Grade: A-minus

In Consulate Health Care of Norfolk, 3.59% of Patients

This indicates the percentage of patients who are exhibiting signs of depression. Increased rates of depression may be a sign a less hospitable environment.

Appropriate Vaccine Usage

Grade: B

In Consulate Health Care of Norfolk, 91.36% of Patients

This metric is a measure of the percentage of long-term patients who were administered the pneumonia and flu vaccines. Respiratory viruses can be fatal for nursing home patients, making these types of vaccines critical to patient safety.

Residents Maintain Autonomy

Grade: C

In Consulate Health Care of Norfolk, 16.53% Percentage of Patients

This indicates the percent of patients who required more assistance with activities of daily living over time. High levels of needing for assistance with ADL's could indicate erosion of a resident's medical condition.

Ability to Keep Residents Mobile

Grade: A-minus

In Consulate Health Care of Norfolk, 23.38% Percentage of Residents

This datapoint measures the percentage of long-term stay residents who retained mobility levels. Many argue that the ability to move around is important for residents' well-being.

Hospitalizations

Grade: A

In Consulate Health Care of Norfolk, 1.23 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per thousand days of care. There is a correlation between having fewer hospitalizations and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: C

In Consulate Health Care of Norfolk, 23.38 Percentage of Residents Rehospitalized

Measures the number of times residents are rehospitalized per 1,000 days of short-term patient care.

Short-term Care: ER Visits

Grade: B-plus

In Consulate Health Care of Norfolk, 11.33 Percentage of Patients

This datapoint is a measure of the number of times residents are sent to the emergency room per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: A-minus

In Consulate Health Care of Norfolk, 75.1% Percentage of Resident

This is the percent of short-term residents that saw functional improvements, such as enhanced ability to perform activities of daily living.

Scores for Norfolk, VA

  • Overall Rating has a grade of C
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of B

Looking for more options? Norfolk, Virginia has 7 other nursing homes

Nearby Hospitals

  • Bon Secours Depaul Medical CenterAcute Care Hospitals 1.18 miles away150 Kingsley Lane Norfolk Virginia 23505Voluntary non-profit - Private(757) 889-5000
  • Childrens Hospital of the Kings Daughters IncChildrens 1.68 miles away601 Children's Lane Norfolk Virginia 23507Voluntary non-profit - Private(757) 668-9647
  • Sentara Norfolk General HospitalAcute Care Hospitals 1.91 miles away600 Gresham Dr Norfolk Virginia 23507Voluntary non-profit - Other(757) 388-3000
  • Nmc PortsmouthAcute Care - Department of Defense 2.93 miles away620 John Paul Jones Circle Portsmouth Virginia 23708Department of Defense(757) 953-5008
  • Bon Secours Maryview Medical CenterAcute Care Hospitals 4.78 miles away3636 High Street Portsmouth Virginia 23707Voluntary non-profit - Private(757) 398-2200
  • Sentara Leigh HospitalAcute Care Hospitals 5.49 miles away830 Kempsville Road Norfolk Virginia 23502Voluntary non-profit - Other(757) 261-6700
  • Chesapeake General HospitalAcute Care Hospitals 9.62 miles away736 Battlefield Blvd, North Chesapeake Virginia 23320Government - Hospital District or Authority(757) 312-8121
  • Sentara Careplex HospitalAcute Care Hospitals 13.38 miles away3000 Coliseum Drive Hampton Virginia 23666Voluntary non-profit - Private(757) 736-1000

Nearby Dialysis

  • Midtowne Norfolk Dialysis0.89 miles away2201 Colonial Ave Norfolk Virginia 23517CMS Rating: 4 stars Dialysis Stations: 28 (757) 626-3111
  • Bma - Greater Norfolk0.9 miles away(Granby Dialysis) 1902 Omohundro Ave Norfolk Virginia 23517CMS Rating: 2 stars Dialysis Stations: 24 (757) 622-4935
  • Tidewater Renal Dialysis Center1.42 miles away5623 Tidewater Dr Norfolk Virginia 23509CMS Rating: 3 stars Dialysis Stations: 28 (757) 855-2186
  • Childrens Hospital of Kings Daughters1.94 miles awayPediatric Dialysis Ctr 601 Childrens Ln Norfolk Virginia 23507Dialysis Stations: 8 (757) 668-8151
  • Norfolk Dialysis Center3.32 miles away962 Norfolk Sq Norfolk Virginia 23502CMS Rating: 4 stars Dialysis Stations: 40 (757) 461-0501
  • Rai - Goode Way-Portsmouth3.41 miles away311 Goode Way Portsmouth Virginia 23704CMS Rating: 3 stars Dialysis Stations: 20 (757) 393-6582
  • Portsmouth Dialysis Center3.96 miles away2000 High St Portsmouth Virginia 23704CMS Rating: 2 stars Dialysis Stations: 15 (757) 397-4300
  • Total Renal Care - Little Creek Dialysis4.16 miles away1817 E Little Creek Rd Ste A Norfolk Virginia 23518CMS Rating: 3 stars Dialysis Stations: 12 (757) 480-3780

Helpful Articles

Footnotes:

  1. https://www.medicare.gov/nursinghomecompare/profile.html#ID=495273