Consulate Health Care of Norfolk
3900 Llewellyn Ave, Norfolk VA 23504 · (757) 625-5363 · 95.49% estimated occupancy 1Updated: Aug 1, 2020 · By Nick Lata
With an address in Norfolk, Virginia, Consulate Health Care of Norfolk is one of eight nursing homes in the area. This facility received a bottom of the barrel overall rating based on the data we looked at. This facility didn't have much going for it. Finally, inspections was the lone shining light in this nursing home's profile. You can find more information on this category below.
Additional Details:
Accepts Medicare 1 :
Accepts Medicaid 1 : 222 Beds
CCRC :
For profit - Corporation
Resident Council:
Family Council:
Medical Staff Hours Per Patient (2019)
Facility Inspections
While we graded this facility incredibly poorly overall, it actually earned a very impressive government inspection report this year. As a result, it earned one of our better grades in that category with a grade of B. These inspection grades weigh several factors, including deficiencies and substantiated complaints. You can learn more about each of these issues by obtaining copies of nursing homes' inspection reports. This facility was hit with 3 deficiencies on its inspection report, but none of the deficiencies were considered to be severe deficiencies. This tells you that CMS did not deem any of these deficiencies to cause an imminent risk to patient health or safety. A few minor deficiencies are not the end of the world.
Short-term Care Quality
This nursing home's second most respectable category is short-term care, but it still received a grade of just D in that category. This turns out to be a relatively poor score. In the category of short-term care, we strive to assess indicators of a facility's rehabilitation. We look at a nursing home's skilled nursing services, such as those performed by registered nurses and physical and occupational therapists. Considering its grade in this area, we were not surprised to learn that this facility was well below average in terms of the quantity of physical therapy and registered nurse hours offered to its patients based on the data we looked at. The last measure we assessed in this category is the number of residents who were able to return home from the facility. This nursing home a bit in this area as well, with just 46.3 percent of its patients returning home.
Nurse Quality
Turning to the area of nursing care, this facility received a grade of just D in this category. The nursing grade is based on many datapoints, many of which are tied to levels of nurse staffing. This nursing home provided just 3 hours of nursing care per resident daily. In addition to receiving below average scores for total nursing hours, this facility was less impressive in some of the quality-based metrics we looked at in calculating our nursing scores. We looked at the percentage of patients experiencing pressure ulcers and found that this facility was at roughly 150 percent of the national average in this statistic.
Long-term Care Quality
The next category we assessed is long-term care. This nursing home received a poor grade of F in this area. For prospective patients in need of a permanent place to live rather than rehabilitation, long-term care grades are a key measure. Once we assessed the quantity of care provided by nurses, we then looked at the facility's vaccination records. We were pleased to discover that this nursing home vaccinated 96.71302 percent of its patients for pneumonia. To our surprise, this nursing home was able to limit hospitalizations. With only 0.83 hospitalizations per 1,000 long-term resident days, this nursing home has fewer hospitalizations than most nursing homes. Unfortunately, a few of its other scores in the category were not as favorable as these.
Overall Rating Over Time
Compared to national and state averages across all facilities.
Consulate Health Care of Norfolk Quality Metrics
Minimizes Pressure Ulcers
This statistic tells you the percent of long-term stay patients who have new or worsened pressure ulcers. Many experts believe that pressure ulcers are a solid indicator of quality of care.
Percent of Patients with Pressure Ulcers
Lower is Better
Minimizes Serious Falls
This is the percentage of residents that sustained a fall resulting in severe injury.
Percent of Patients with Serious Falls
Lower is Better
Minimizes Urinary Tract Infections
This is the percent of patients that suffered from a urinary tract infection. Urinary tract infections are considered by many experts to be a barometer of the quality of nursing care at a nursing home. UTI's are often linked to poor nursing care. Nevertheless, this statistic could be skewed for certain facilities due to inconsistent reporting standards for UTI's.
Percent of Patients with UTIs
Lower is Better
Appropriately Uses Anti-Psychotic Medication
This tells you the percent of residents prescribed antipsychotic drugs. Antipsychotic drugs are given to patients for a variety of medical conditions, including cognitive disorders. Sadly, in some situations, increased usage of these drugs may suggest a facility is using these medications to control patient behavior.
Percent of Patients
Lower is Better
Appropriately Uses Anti-Anxiety Medication
This tells you the percentage of patients who were prescribed antianxiety drugs. Antianxiety medications are given to patients experiencing depression and anxiety.
Percent of Patients
Lower is Better
Managing Depression Among Residents
This is the percentage of residents who are showing symptoms of depression.
Percent of Patients
Lower is Better
Appropriate Vaccine Usage
This indicates the percentage of residents that received the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.
Percent of Patients
Higher is Better
Residents Maintain Autonomy
This datapoint measures the percentage of long-term residents who required additional assistance with activities of daily living over time. Activities of daily living include activities such as moving around and taking a bath. Many argue this is a reasonable measure of a resident's well-being.
Percentage of Patients
Lower is Better
Ability to Keep Residents Mobile
This is the percent of patients who remained mobile levels over time. Retaining mobility is usually a good sign for residents' well-being.
Percentage of Residents
Higher is Better
Hospitalizations
This is a measure of the number of times residents are hospitalized per 1,000 days of patient care.
Hospitalizations per 1,000 resident days
Lower is Better
Short-term Care: Rehospitalizations
This is a measure of the number of rehospitalizations per 1,000 days of short-term patient care. Minimizing rehospitalizations during rehabilitation is important to restoring the health of patients.
Percentage of Residents Rehospitalized
Lower is Better
Short-term Care: ER Visits
This is the number of emergency room visits per 1,000 days of short-term patient care. There is usually a correlation between staying out of the emergency room and the quality of nursing home care.
Percentage of Patients
Lower is Better
Short-term Care: Facilitates Functional Improvement
This indicates the percent of short-term residents who experienced functional improvements, such as enhanced ability to perform activities of daily living. High levels of performance with ADL's often correlates with better rehabilitation.
Percentage of Resident
Higher is Better