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Complete Care at Charlotte

  • Nursing Home

Updated Jun 1, 2022 by Nick Reese

Historical Rating
Grade: F
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMay 19: DJun 19: DJul 19: FAug 19: FSep 19: FJan 20: FMar 20: DApr 20: DMay 20: CJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FJan 21: FFeb 21: FMar 21: FApr 21: DMay 21: DJun 21: DJul 21: DAug 21: DSep 21: DOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: FMay 22: FJun 22: F
See Rating Overview

2616 East 5th Street,
Charlotte NC 28204

(704) 333-5165

71.74% estimated occupancy 1

Complete Care at Charlotte is an average-sized nursing home located in Charlotte, North Carolina. Featuring an overall score of F, we consider this to be a very poor facility. We found this to be one of the bottom three facilities in Charlotte based on the data we assessed. With so many other facilities in the city, you should be able to do better. Despite all this, one of the few highlights of this nursing home's report card is its impressive inspection score. You can scroll down to find out about inspections and other category scores

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Limited Liability company

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
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Facility Inspections

Grade: B-plus

Although we graded this nursing home incredibly poorly overall, it earned a very impressive inspection report this year. As a result, it received one of our better grades in that area with a B+. We weigh several aspects of a nursing home's inspection report in calculating these inspection scores. One critical factor is health deficiencies. You should keep in mind that the severity of deficiencies is arguably more meaningful than the quantity of deficiencies, as some of these end up being quite insignificant. Fortunately, although this place had some minor dings on its government inspection report, it had zero severe deficiencies. Severe deficiencies are ones labeled as categories G through L. This means the government inspectors didn't consider any of the deficiencies on this facility's report to pose an imminent threat to patient health or safety. A couple minor deficiencies aren't necessarily the end of the world.

Short-term Care Quality

Grade: D

Sadly, this nursing home's next highest category was short-term care. As it turns out, with a D in this category, it still performed somewhat poorly. In our short-term care assessment, we seek to create a meaningful measure for rehabilitation. In this process, we assess the facility's scope of highly-skilled nursing services, including both registered nurses and physical therapy, as well as occupational therapy. With its abysmal score in this area, we were not stunned to find this place offers significantly fewer registered nurse and physical therapist hours per resident than most other nursing homes. The final datapoint we considered in this category is the percentage of residents who were able to leave the facility and return to the community. We discovered that just 4.9 percent of this facility's patients were able to return home, which is well below average. The combination of these subpar statistics sunk this facility's short-term care score.

Nurse Quality

Grade: F

In addition, we gave this facility an F in the area of nursing care. Nursing grades are largely tied to the facility's level of nurse staffing. This facility averaged only 0.3 hours of nursing care per resident daily. Finally, we also looked at some nursing quality measures in determining our nursing scores. This place fared well in terms of minimizing its residents' major falls and pressure ulcers. Many consider these datapoints to be good indicators of the quality of nursing care.

Long-term Care Quality

Grade: F

Moving on to the last category, this nursing home didn't fare well in this category either. With a bottom of the barrel grade of F in long-term care, this is about as terrible as it gets. For prospective residents in need of a permanent place to live rather than rehabilitation, long-term care is an important category. In addition to looking at the quantity of care provided by nurses and other staff, we also looked at the percentage of residents vaccinated against pneumonia. Fortunately, this facility vaccinated 99.66443 percent of its residents, which is an above average figure. To our surprise, this nursing home was able to limit hospitalizations. With only 0.02 hospitalizations per 1,000 long-term resident days, this facility has less hospitalizations than the average nursing home. Unfortunately, a few of its other scores in this category were not as favorable as these.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Complete Care at Charlotte Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Complete Care at Charlotte, 10.18% of Patients had Pressure Ulcers

This is the percentage of residents that have had a pressure ulcer. Pressure ulcers are skin damage due to staying in one position for an excessive period of time.

Minimizes Serious Falls

Grade: B-plus

In Complete Care at Charlotte, 3.86% of Patients had Serious Falls

This tells you the percent of patients that sustained a major fall. Falls resulting in major injuries are considered to be a barometer of nursing care . Falls which result in injury are often caused by poor nursing care.

Minimizes Urinary Tract Infections

Grade: B-plus

In Complete Care at Charlotte, 3.21% of Patients had UTIs

This tells you the percent of residents who sustained a urinary tract infection. UTI's are considered to be an indicator of the quality of nursing care at a nursing home. UTI's are often linked to poor nursing care. However, this datapoint could also be skewed for some facilities due to inconsistent reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A-minus

In Complete Care at Charlotte, 11.7% of Patients use Anti-Psychotic Medication

This indicates the percentage of residents who were prescribed antipsychotic drugs. Antipsychotic drugs are administered to patients for many conditions, including cognitive disorders. Tragically, in some situations, high levels of antipsychotic drug use may mean a nursing home is using these medications to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B

In Complete Care at Charlotte, 22.36% of Patients use Anti-Anxiety Medication

This figure indicates the percent of long-term residents which are administered antianxiety medication. These medications are used to treat residents suffering from anxiety and depression.

Managing Depression Among Residents

Grade: A+

In Complete Care at Charlotte, 2.92% of Patients

This indicates the percentage of patients demonstrating depressive symptoms.

Appropriate Vaccine Usage

Grade: A-minus

In Complete Care at Charlotte, 88.16% of Patients

This tells you the percent of residents that received the pneumonia and flu vaccines. High vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: C

In Complete Care at Charlotte, 19.43% Percentage of Patients

This is a measure of the percent of long-term stay residents who required more assistance with activities of daily living over time. Activities of daily living include activities such as getting dressed and using the bathroom. Many in the industry argue this is a reliable measure of a resident's well-being.

Ability to Keep Residents Mobile

Grade: A

In Complete Care at Charlotte, 26.81% Percentage of Residents

This datapoint measures the percent of long-term stay residents that maintained mobility. Many in the industry believe that the ability to move around is critical to patients physical and mental well-being.

Hospitalizations

Grade: B-plus

In Complete Care at Charlotte, 1.31 Hospitalizations per 1,000 resident days

This indicates the number of hospitalizations per thousand days of care. There is generally a correlation between avoiding hospitalizations and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: D

In Complete Care at Charlotte, 26.81 Percentage of Residents Rehospitalized

This datapoint is a measure of the number of rehospitalizations per 1,000 days of short-term care. Minimizing rehospitalizations during rehabilitation is key to restoring the physical abilities of residents.

Short-term Care: ER Visits

Grade: A

In Complete Care at Charlotte, 11.94 Percentage of Patients

This metric tracks the number of emergency room visits per thousand days of short-term care. Avoiding medical emergencies is one way to gauge patient care during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: C

In Complete Care at Charlotte, 72.2% Percentage of Resident

This is the percentage of short-term stay patients who saw functional improvements, such as with activities of daily living. Higher levels of autonomy with activities of daily living often correlates with superior rehabilitation.

Scores for Charlotte, NC

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of C
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of A-minus

Looking for more options? Charlotte, North Carolina has 18 other nursing homes

Nearby Hospitals

  • Novant Health Presbyterian Medical CenterAcute Care Hospitals 0.93 miles away200 Hawthorne Lane Box 33549 Charlotte North Carolina 28233Voluntary non-profit - Private(704) 384-4000
  • Carolinas Medical Center/Behav HealthAcute Care Hospitals 1.61 miles away1000 Blythe Blvd Charlotte North Carolina 28203Government - Hospital District or Authority(704) 355-2000
  • Atrium Health University CityAcute Care Hospitals 7.99 miles away8800 North Tyron Street Charlotte North Carolina 28262Government - Hospital District or Authority(704) 548-6000
  • Atrium Health PinevilleAcute Care Hospitals 8.64 miles away10628 Park Rd Charlotte North Carolina 28210Government - Hospital District or Authority(704) 379-5000
  • Novant Health Huntersville Medical CenterAcute Care Hospitals 14.21 miles away10030 Gilead Road Huntersville North Carolina 28078Voluntary non-profit - Private(704) 316-4000
  • Caromont Regional Medical CenterAcute Care Hospitals 19.17 miles away2525 Court Dr Gastonia North Carolina 28052Voluntary non-profit - Private(704) 834-4891
  • Carolinas Healthcare System NortheastAcute Care Hospitals 19.91 miles away920 Church St N Concord North Carolina 28025Government - Hospital District or Authority(704) 783-3000

Nearby Dialysis

  • Presbyterian Hospital0.84 miles away200 Hawthorne Lane Charlotte North Carolina 28204Dialysis Stations: 13 (704) 384-4034
  • Dsi Charlotte Latrobe Dialysis0.87 miles away3515 Latrobe Drive Charlotte North Carolina 28211Dialysis Stations: 24 (704) 366-5299
  • Bma East Charlotte1.06 miles away1334 Central Avenue Charlotte North Carolina 28205CMS Rating: 3 stars Dialysis Stations: 26 (704) 334-2226
  • Carolinas Medical Center Dialysis Unit1.57 miles away1000 Blythe Blvd Pediatric Dialysis Unit Charlotte North Carolina 28232Dialysis Stations: 9 (704) 381-7749
  • Fresenius Medical Care Charlotte1.78 miles away928 Baxter Street Charlotte North Carolina 28204CMS Rating: 4 stars Dialysis Stations: 40 (704) 348-2950
  • Fresenius Medical Care Aldersgate2.94 miles away3211 Bishops Way Ln Suite 2000 Charlotte North Carolina 28215Dialysis Stations: 10 (704) 567-2045
  • Charlotte East Dialysis3.36 miles away5627 Albemarle Rd Charlotte North Carolina 28212CMS Rating: 2 stars Dialysis Stations: 26 (704) 535-3962
  • Charlotte Dialysis3.9 miles away2321 W Morehead Street Charlotte North Carolina 28208CMS Rating: 3 stars Dialysis Stations: 32 (704) 333-5535