Complete Care at Charlotte is an average-sized facility located in Charlotte, North Carolina. With a really poor overall grade of F, this nursing home isn't high on our list. If you aren't happy with this facility's overall grade, you should be able to find a better option in Charlotte. The city has at least 10 other nursing homes. Despite all this, one of the few highlights of this nursing home's report card is its strong inspection grade. You can scroll down to find out about inspections and other category scores

Additional Details:

Accepts Medicare 1 : TrueA checkmark indicating true.

Accepts Medicaid 1 : 120 Beds TrueA checkmark indicating true.

CCRC : FalseUsed to indicate false.

For profit - Corporation

Resident Council: TrueA checkmark indicating true.

Family Council: FalseUsed to indicate false.

Medical Staff Hours Per Patient (2019)

Less:
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January
January 1, 2019January 2, 2019January 3, 2019January 4, 2019January 5, 2019January 6, 2019January 7, 2019January 8, 2019January 9, 2019January 10, 2019January 11, 2019January 12, 2019January 13, 2019January 14, 2019January 15, 2019January 16, 2019January 17, 2019January 18, 2019January 19, 2019January 20, 2019January 21, 2019January 22, 2019January 23, 2019January 24, 2019January 25, 2019January 26, 2019January 27, 2019January 28, 2019January 29, 2019January 30, 2019January 31, 2019
February
February 1, 2019February 2, 2019February 3, 2019February 4, 2019February 5, 2019February 6, 2019February 7, 2019February 8, 2019February 9, 2019February 10, 2019February 11, 2019February 12, 2019February 13, 2019February 14, 2019February 15, 2019February 16, 2019February 17, 2019February 18, 2019February 19, 2019February 20, 2019February 21, 2019February 22, 2019February 23, 2019February 24, 2019February 25, 2019February 26, 2019February 27, 2019February 28, 2019
March
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April
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May
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June
June 1, 2019June 2, 2019June 3, 2019June 4, 2019June 5, 2019June 6, 2019June 7, 2019June 8, 2019June 9, 2019June 10, 2019June 11, 2019June 12, 2019June 13, 2019June 14, 2019June 15, 2019June 16, 2019June 17, 2019June 18, 2019June 19, 2019June 20, 2019June 21, 2019June 22, 2019June 23, 2019June 24, 2019June 25, 2019June 26, 2019June 27, 2019June 28, 2019June 29, 2019June 30, 2019
July
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August
August 1, 2019August 2, 2019August 3, 2019August 4, 2019August 5, 2019August 6, 2019August 7, 2019August 8, 2019August 9, 2019August 10, 2019August 11, 2019August 12, 2019August 13, 2019August 14, 2019August 15, 2019August 16, 2019August 17, 2019August 18, 2019August 19, 2019August 20, 2019August 21, 2019August 22, 2019August 23, 2019August 24, 2019August 25, 2019August 26, 2019August 27, 2019August 28, 2019August 29, 2019August 30, 2019August 31, 2019
September
September 1, 2019September 2, 2019September 3, 2019September 4, 2019September 5, 2019September 6, 2019September 7, 2019September 8, 2019September 9, 2019September 10, 2019September 11, 2019September 12, 2019September 13, 2019September 14, 2019September 15, 2019September 16, 2019September 17, 2019September 18, 2019September 19, 2019September 20, 2019September 21, 2019September 22, 2019September 23, 2019September 24, 2019September 25, 2019September 26, 2019September 27, 2019September 28, 2019September 29, 2019September 30, 2019
October
October 1, 2019October 2, 2019October 3, 2019October 4, 2019October 5, 2019October 6, 2019October 7, 2019October 8, 2019October 9, 2019October 10, 2019October 11, 2019October 12, 2019October 13, 2019October 14, 2019October 15, 2019October 16, 2019October 17, 2019October 18, 2019October 19, 2019October 20, 2019October 21, 2019October 22, 2019October 23, 2019October 24, 2019October 25, 2019October 26, 2019October 27, 2019October 28, 2019October 29, 2019October 30, 2019October 31, 2019
November
November 1, 2019November 2, 2019November 3, 2019November 4, 2019November 5, 2019November 6, 2019November 7, 2019November 8, 2019November 9, 2019November 10, 2019November 11, 2019November 12, 2019November 13, 2019November 14, 2019November 15, 2019November 16, 2019November 17, 2019November 18, 2019November 19, 2019November 20, 2019November 21, 2019November 22, 2019November 23, 2019November 24, 2019November 25, 2019November 26, 2019November 27, 2019November 28, 2019November 29, 2019November 30, 2019
December
December 1, 2019December 2, 2019December 3, 2019December 4, 2019December 5, 2019December 6, 2019December 7, 2019December 8, 2019December 9, 2019December 10, 2019December 11, 2019December 12, 2019December 13, 2019December 14, 2019December 15, 2019December 16, 2019December 17, 2019December 18, 2019December 19, 2019December 20, 2019December 21, 2019December 22, 2019December 23, 2019December 24, 2019December 25, 2019December 26, 2019December 27, 2019December 28, 2019December 29, 2019December 30, 2019December 31, 2019

Facility Inspections

B+
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMay 19: BJun 19: BJul 19: BAug 19: BSep 19: BJan 20: B+Mar 20: B+Apr 20: B+May 20: B+Jun 20: B+Jul 20: B+Aug 20: B+
Historical

While this facility's overall score was terrible, it actually performed pretty well in the area of inspections. In fact, we awarded it a B+ for that area, which is one of our better scores. Arguably the most significant factor we look at in calculating our inspection grades is deficiencies. These deficiencies are found on a nursing home's inspection reports. It is generally in your best interest to avoid facilities that had a long list of severe deficiencies. This nursing home received 7 deficiencies on its inspection report, but none were considered severe. This tells you that CMS did not consider any of the deficiencies an imminent threat to resident health or safety. A few minor deficiencies are not the end of the world.

Nurse Quality

D
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMay 19: BJun 19: BJul 19: FAug 19: FSep 19: FJan 20: DMar 20: BApr 20: A-May 20: A-Jun 20: DJul 20: DAug 20: D
Historical

Turning to the area of nursing care, this facility received a grade of just D in this category. Unfortunately, this ended up being one of its better grades. Our nursing grade is primarily associated with the nursing home's nurse staffing. This place averaged a meager 3.2 hours of nursing care per resident daily. This number is far below the national average. Finally, we also looked at some quality measures in calculating our nursing ratings. This nursing home was above average in two of the major areas we focus on, with solid scores for avoiding pressure ulcers and major falls.

Short-term Care Quality

F
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMay 19: CJun 19: CJul 19: FAug 19: FSep 19: FJan 20: FMar 20: CApr 20: CMay 20: CJun 20: FJul 20: FAug 20: F
Historical

Additionally, we gave this nursing home a rock-bottom F in the area of short-term care. In calculating these short-term care ratings, we analyze the facility's skilled nursing services, such as those performed by registered nurses, respiratory therapists, physical therapists and other types of therapists. The purpose is to formulate a measure for comparing the rehabilitation services of different nursing homes. Not surprisingly, we found that this nursing home provides far less physical therapist and registered nurse hours per resident than the average facility. The last item we considered in this category is the number of patients who were able to return home from the facility. This facility struggled quite a bit in this area as well, with just 29 percent of its residents returning home.

Long-term Care Quality

F
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMay 19: FJun 19: FJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: F
Historical

The final area we rated was long-term care. This nursing home was given a poor grade of F in that category. Long-term care scores of this caliber generally are a bad sign for the quantity and quality of care provided by nurses and aids. In addition to considering the quantity of care provided by nurses aids and other staff, we analyzed the percentage of residents vaccinated against pneumonia. This facility vaccinated 29.227055 percent of its patients. This is many points below average. To our surprise, this facility wasn't as bad as we expected at keeping its residents out of the hospital. Although it had 2.69 hospitalizations per one thousand long-term resident days, its risk adjusted statistic was not bad since it had some more complicated patients.

Overall Rating Over Time

Compared to national and state averages across all facilities.

Aug 20
Provider:
F
State:
B-
National:
B
FDCB-BB+A-AA+Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sep 19Oct 19Dec 19Jan 20Mar 20Apr 20May 20Jun 20Jul 20Aug 20
Overall Rating
Nurse Rating
Long-Term Rating
Short-Term Rating
Inspection Rating

Complete Care at Charlotte Quality Metrics

Minimizes Pressure Ulcers

This datapoint gauges the percent of long-term care residents who suffer from pressure ulcers. We find that pressure ulcers are a great indicator of nursing care quality.

Provider
B
7.02%
State
B-
9.19%
National
B
7.34%

Percent of Patients with Pressure Ulcers
Lower is Better

Minimizes Serious Falls

This indicates the percentage of patients who sustained a major fall. Falls leading to severe injuries are considered to be a measure of the quality of nursing care . Major falls resulting in injury are often the result of poor nursing care.

Provider
A-
1.69%
State
B
3.57%
National
B
3.36%

Percent of Patients with Serious Falls
Lower is Better

Minimizes Urinary Tract Infections

This indicates the percent of residents who have had a urinary tract infection. Urinary tract infections are often linked to poor nursing care. Closer supervision can reduce the number likelihood of residents sustaining infections. Keep in mind that this statistic is sometimes skewed by the fact that facilities have varying reporting standards for UTI's.

Provider
B
2.2%
State
B-
3.4%
National
B
2.66%

Percent of Patients with UTIs
Lower is Better

Appropriately Uses Anti-Psychotic Medication

This tells you the percent of patients given antipsychotic drugs. Antipsychotic medications are given to residents for a variety of conditions, including Alzheimer's or other dementias. Unfortunately, in limited cases, increased usage of these drugs may mean that a facility is using these medications to control patient behavior.

Provider
A-
9.55%
State
B+
11.38%
National
B
14.15%

Percent of Patients
Lower is Better

Appropriately Uses Anti-Anxiety Medication

This statistic tells you the percent of long-term patients taking antianxiety drugs.

Provider
B
18.47%
State
B-
23.41%
National
B
19.68%

Percent of Patients
Lower is Better

Managing Depression Among Residents

This indicates the percent of residents exhibiting symptoms of depression. High levels of depression could be an indicator lower quality care.

Provider
B
1.32%
State
A-
1.77%
National
B+
5.11%

Percent of Patients
Lower is Better

Appropriate Vaccine Usage

This is the percentage of patients who were administered the pneumonia and flu vaccines. High vaccination rates should be the norm at this point.

Provider
F
54.18%
State
B-
90.65%
National
B
92.02%

Percent of Patients
Higher is Better

Residents Maintain Autonomy

This tells you the percent of residents that needed additional assistance with activities of daily living over time. Higher levels of needing for assistance with ADL's could be a sign of erosion of a patient's health.

Provider
F
29.03%
State
B-
18.46%
National
B
14.47%

Percentage of Patients
Lower is Better

Ability to Keep Residents Mobile

This indicates the percentage of residents who remained mobile levels over time. Preserving mobility can be a great sign for residents' health.

Provider
A+
31.36%
State
A-
22.34%
National
B
17.10%

Percentage of Residents
Higher is Better

Hospitalizations

This indicates the number of hospitalizations per thousand days of patient care. There is generally a correlation between avoiding hospitalizations and the quality of nursing home care.

Provider
B+
1.36
State
B
1.58
National
B
1.70

Hospitalizations per 1,000 resident days
Lower is Better

Short-term Care: Rehospitalizations

This metric tracks the number of times residents are rehospitalized per thousand days of short-term patient care. Keeping residents out of the hospital during rehabilitation is key to restoring the physical abilities of patients.

Provider
F
31.36
State
C
22.34
National
B
17.10

Percentage of Residents Rehospitalized
Lower is Better

Short-term Care: ER Visits

This is the number of emergency room visits per 1,000 days of short-term patient care. There is usually a correlation between fewer emergency room visits and the quality of nursing home care.

Provider
D
15.06
State
B
10.89
National
B
10.26

Percentage of Patients
Lower is Better

Short-term Care: Facilitates Functional Improvement

This metric measures the percentage of short-term stay patients who saw functional improvements, such as enhanced ability to perform activities of daily living. Some experts argue this is a reasonable measure of a nursing home's rehabilitation performance.

Provider
B
67.77%
State
B-
65.7%
National
B
68.03%

Percentage of Resident
Higher is Better

Nearby Hospitals

Novant Health Presbyterian Medical Center 0.93 mi
200 Hawthorne Lane Box 33549 Charlotte North Carolina 28233
(704) 384-4000
Acute Care Hospitals
Voluntary non-profit - Private
Carolinas Medical Center/Behav Health 1.61 mi
1000 Blythe Blvd Charlotte North Carolina 28203
(704) 355-2000
Acute Care Hospitals
Government - Hospital District or Authority
Atrium Health University City 7.99 mi
8800 North Tyron Street Charlotte North Carolina 28262
(704) 548-6000
Acute Care Hospitals
Government - Hospital District or Authority
Atrium Health Pineville 8.64 mi
10628 Park Rd Charlotte North Carolina 28210
(704) 379-5000
Acute Care Hospitals
Government - Hospital District or Authority
Novant Health Huntersville Medical Center 14.21 mi
10030 Gilead Road Huntersville North Carolina 28078
(704) 316-4000
Acute Care Hospitals
Voluntary non-profit - Private
Caromont Regional Medical Center 19.17 mi
2525 Court Dr Gastonia North Carolina 28052
(704) 834-4891
Acute Care Hospitals
Voluntary non-profit - Private
Carolinas Healthcare System Northeast 19.91 mi
920 Church St N Concord North Carolina 28025
(704) 783-3000
Acute Care Hospitals
Government - Hospital District or Authority

Nearby Dialysis

Presbyterian Hospital 0.84 mi
Dialysis Stations: 13
200 Hawthorne Lane Charlotte North Carolina 28204
(704) 384-4034
Dsi Charlotte Latrobe Dialysis 0.87 mi
Dialysis Stations: 24
3515 Latrobe Drive Charlotte North Carolina 28211
(704) 366-5299
Bma East Charlotte 1.06 mi
CMS Rating: 3 stars
Dialysis Stations: 26
1334 Central Avenue Charlotte North Carolina 28205
(704) 334-2226
Carolinas Medical Center Dialysis Unit 1.57 mi
Dialysis Stations: 9
1000 Blythe Blvd Pediatric Dialysis Unit Charlotte North Carolina 28232
(704) 381-7749
Fresenius Medical Care Charlotte 1.78 mi
CMS Rating: 4 stars
Dialysis Stations: 40
928 Baxter Street Charlotte North Carolina 28204
(704) 348-2950
Fresenius Medical Care Aldersgate 2.94 mi
Dialysis Stations: 10
3211 Bishops Way Ln Suite 2000 Charlotte North Carolina 28215
(704) 567-2045
Charlotte East Dialysis 3.36 mi
CMS Rating: 2 stars
Dialysis Stations: 26
5627 Albemarle Rd Charlotte North Carolina 28212
(704) 535-3962
Charlotte Dialysis 3.9 mi
CMS Rating: 3 stars
Dialysis Stations: 32
2321 W Morehead Street Charlotte North Carolina 28208
(704) 333-5535