Complete Care at Charlotte: Nursing Home OverviewSkip to content

Complete Care at Charlotte

  • Nursing Home

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: F
Oct 18: FNov 18: FDec 18: FJan 19: FFeb 19: FMay 19: DJun 19: DJul 19: FAug 19: FSep 19: FJan 20: FMar 20: DApr 20: DMay 20: CJun 20: FJul 20: FAug 20: FSep 20: FOct 20: FNov 20: FJan 21: FFeb 21: FMar 21: FApr 21: DMay 21: DJun 21: DJul 21: DAug 21: DSep 21: DOct 21: DNov 21: DJan 22: DFeb 22: DMar 22: DApr 22: FMay 22: FJun 22: FAug 22: FSep 22: FOct 22: FNov 22: FJan 23: FFeb 23: FMar 23: FApr 23: DJun 23: DJul 23: CAug 23: CSep 23: COct 23: FNov 23: F
See Rating Overview

2616 East 5th Street,
Charlotte NC 28204

(704) 333-5165

65.66% estimated occupancy 1

Complete Care at Charlotte is an average-sized nursing home located in Charlotte, North Carolina. Featuring an overall score of F, we consider this to be a very poor facility. We found this to be one of the bottom three facilities in Charlotte based on the data we assessed. With so many other facilities in the city, you should be able to do better. More information on this nursing home's category grades may be found below. Its best category was nursing, which is discussed in the next paragraph.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • Has Family Council
  • For profit - Limited Liability company

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Nurse Quality

Grade: C

While we graded this facility incredibly poorly overall, it received a fairly respectable nursing grade this year. We gave it a grade of C in that category. There are several datapoints included in this category. Many of the factors reflect the quantity and quality of nurse staffing. This nursing home provides 0.4 hours of nursing care per resident per day. This is a much lower figure than we are used to seeing. Finally, while this place got docked a bit for nursing hours per resident, it excelled in a few of our quality metrics. With less than five percent of its patients sustaining pressure ulcers, it did well in this metric.

Short-term Care Quality

Grade: F

Additionally, we gave this facility an F in the category of short-term care. In calculating our short-term care ratings, we size up a nursing home's levels of highly skilled nursing services, which includes registered nurses, physical therapists speech therapists and other types of therapists. This grade is considered to be a useful measure of a nursing home's ability to rehabilitate patients. With a score in this range in this category, we weren't shocked to discover that this nursing home was well below average in many staffing figures we focus on. It supplied substantially fewer physical therapist and registered nurse hours per resident than most other facilities. Lastly, we assessed the number of patients who were able to return home from this nursing home. This facility didn't fare well here either. In fact, we found that just 4.6 percent of this facility's patients were able to return home. This figure was quite a bit off the national average.

Facility Inspections

Grade: F

Among this facility's alarming category grades was a lowly F for its inspection rating. Typically, this indicates we found some red flags on the nursing home's government inspections. For places with bad inspection ratings, you should focus on any severe deficiencies found on their inspection reports. This particular facility had 7 deficiencies by government inspectors. The only positive thing we can say is that none of its deficiencies were in the categories that suggest that they created a threat to resident safety or health. Finally, we also would like to point out that this nursing home was assessed large government fines in recent years in excess of $50,000. This generally means that CMS inspectors became frustrated after several years of bad government inspections.

Long-term Care Quality

Grade: F

The next area we graded is long-term care. This facility received a very poor grade of F in that category. For prospective patients seeking a permanent place to live rather than skilled nursing, long-term care grades are very important. One of the criteria we considered in addition to nursing hours is vaccinations. Fortunately, this nursing home administered the pneumonia vaccine to 100 percent of its residents. Surprisingly, this facility also fared well at keeping its residents out of the hospital. In fact, it had only 0.01 hospitalizations per one thousand long-term resident days. Sadly, a few of its other scores in this category were not as favorable as these.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Complete Care at Charlotte Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Complete Care at Charlotte, 6.25% of Patients had Pressure Ulcers

This is the percentage of residents who sustained a pressure ulcer. Pressure ulcers are skin damage due to staying in the same position for an excessive period of time.

Minimizes Serious Falls

Grade: B-minus

In Complete Care at Charlotte, 4.14% of Patients had Serious Falls

This statistic is an indication of the percent of long-term stay patients which sustained falls which caused major injury. Falls can arise for a variety of reasons, but excessive numbers of falls may be an indicator of lower levels of patient supervision.

Minimizes Urinary Tract Infections

Grade: B

In Complete Care at Charlotte, 1.41% of Patients had UTIs

This datapoint measures the percent of long-term residents which experienced UTI's. Although a higher rate of these infections may reflect poorly on a nursing home's nursing care, it is difficult to compare between nursing homes due to facilities having inconsistent reporting standards.

Appropriately Uses Anti-Psychotic Medication

Grade: B-plus

In Complete Care at Charlotte, 11.06% of Patients use Anti-Psychotic Medication

This datapoint indicates the percent of long-term patients taking antipsychotic medications. While antipsychotic medications serve an important medical purpose, it is important to ensure these drugs are being used only where medically required. In some cases, increased usage of these drugs may mean that a nursing home is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: B-plus

In Complete Care at Charlotte, 15.3% of Patients use Anti-Anxiety Medication

This tells you the percent of patients who were given antianxiety drugs. Antianxiety drugs are administered to residents experiencing depression or anxiety.

Managing Depression Among Residents

Grade: B-plus

In Complete Care at Charlotte, 2.29% of Patients

This tells you the percentage of patients exhibiting signs of depression. High levels of depression could reveal a less hospitable environment.

Appropriate Vaccine Usage

Grade: B-minus

In Complete Care at Charlotte, 95.34% of Patients

This indicates the percent of patients that received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: C

In Complete Care at Charlotte, 18.38% of Patients

This indicates the percent of residents that needed additional assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-minus

In Complete Care at Charlotte, 21.21% of Residents

This metric is a measure of the percentage of long-term residents that remained mobile levels. Some argue that mobility is important for patients mental and physical health.

Hospitalizations

Grade: B-plus

In Complete Care at Charlotte, 0.01 Hospitalizations per 1,000 resident days

This datapoint measures the number of times residents are hospitalized per 1,000 days of patient care.

Short-term Care: Rehospitalizations

Grade: C

In Complete Care at Charlotte, 21.21% of Residents Rehospitalized

This tells you the number of rehospitalizations per 1,000 days of short-term patient care. There is a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.

Short-term Care: ER Visits

Grade: B-minus

In Complete Care at Charlotte, 14.01% of Patients

This tells you the number of emergency room visits per thousand days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Complete Care at Charlotte, 63.79% of Resident

This metric is a measure of the percentage of short-term patients that saw functional improvements, such as enhanced ability to perform activities of daily living. Some experts argue that this is a reasonable measure of a nursing home's rehabilitation performance.

Scores for Charlotte, NC

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of B-minus
  • Long-term Care Rating has a grade of B-minus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of B-plus

Looking for more options? Charlotte, North Carolina has 19 other nursing homes

Nearby Hospitals

  • Novant Health Presbyterian Medical CenterAcute Care Hospitals 0.93 miles away200 Hawthorne Lane Box 33549 Charlotte North Carolina 28233Voluntary non-profit - Private(704) 384-4000
  • Carolinas Medical Center/Behav HealthAcute Care Hospitals 1.61 miles away1000 Blythe Blvd Charlotte North Carolina 28203Government - Hospital District or Authority(704) 355-2000
  • Atrium Health University CityAcute Care Hospitals 7.99 miles away8800 North Tyron Street Charlotte North Carolina 28262Government - Hospital District or Authority(704) 548-6000
  • Atrium Health PinevilleAcute Care Hospitals 8.64 miles away10628 Park Rd Charlotte North Carolina 28210Government - Hospital District or Authority(704) 379-5000
  • Novant Health Huntersville Medical CenterAcute Care Hospitals 14.21 miles away10030 Gilead Road Huntersville North Carolina 28078Voluntary non-profit - Private(704) 316-4000
  • Caromont Regional Medical CenterAcute Care Hospitals 19.17 miles away2525 Court Dr Gastonia North Carolina 28052Voluntary non-profit - Private(704) 834-4891
  • Carolinas Healthcare System NortheastAcute Care Hospitals 19.91 miles away920 Church St N Concord North Carolina 28025Government - Hospital District or Authority(704) 783-3000

Nearby Dialysis

  • Presbyterian Hospital0.84 miles away200 Hawthorne Lane Charlotte North Carolina 28204Dialysis Stations: 13 (704) 384-4034
  • Dsi Charlotte Latrobe Dialysis0.87 miles away3515 Latrobe Drive Charlotte North Carolina 28211Dialysis Stations: 24 (704) 366-5299
  • Bma East Charlotte1.06 miles away1334 Central Avenue Charlotte North Carolina 28205CMS Rating: 3 stars Dialysis Stations: 26 (704) 334-2226
  • Carolinas Medical Center Dialysis Unit1.57 miles away1000 Blythe Blvd Pediatric Dialysis Unit Charlotte North Carolina 28232Dialysis Stations: 9 (704) 381-7749
  • Fresenius Medical Care Charlotte1.78 miles away928 Baxter Street Charlotte North Carolina 28204CMS Rating: 4 stars Dialysis Stations: 40 (704) 348-2950
  • Fresenius Medical Care Aldersgate2.94 miles away3211 Bishops Way Ln Suite 2000 Charlotte North Carolina 28215Dialysis Stations: 10 (704) 567-2045
  • Charlotte East Dialysis3.36 miles away5627 Albemarle Rd Charlotte North Carolina 28212CMS Rating: 2 stars Dialysis Stations: 26 (704) 535-3962
  • Charlotte Dialysis3.9 miles away2321 W Morehead Street Charlotte North Carolina 28208CMS Rating: 3 stars Dialysis Stations: 32 (704) 333-5535