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Citizens Care Center

  • Nursing Home

Updated Sep 1, 2022 by Nick Lata

Historical Rating
Grade: B-plus
Oct 18: BNov 18: BDec 18: BJan 19: BFeb 19: BMar 19: B-Apr 19: BMay 19: BJun 19: BJul 19: B+Aug 19: BSep 19: BJan 20: BMar 20: BApr 20: A-May 20: A-Jun 20: A-Jul 20: A-Aug 20: A-Sep 20: B+Oct 20: B+Jan 21: A-Feb 21: A-Mar 21: A-Apr 21: B+May 21: B+Jun 21: B+Jul 21: A-Aug 21: A-Sep 21: A-Oct 21: A-Nov 21: A-Jan 22: B+Feb 22: B+Mar 22: B+Apr 22: B+May 22: B+Jun 22: B+Aug 22: B+Sep 22: B+
See Rating Overview
Citizens Care Center's website

415 S. Market Street,
Havre De Grace MD 21078

(410) 939-5500

48.26% estimated occupancy 1

Citizens Care Center is a large non-profit facility located in Havre De Grace, Maryland. With an overall grade of B+, this facility should work for most prospective residents. You can certainly do much worse than this facility. If you look below, you will see this facility's category scores, which are also strong.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Other
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Stroke Recovery
  • IV Antibiotic Therapy
  • Wound Care
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Pain Management
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)
Less:
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April
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May
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June
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July
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August
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September
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October
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November
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December
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January
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February
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March
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Nurse Quality

Grade: A-minus

One of the reasons this turned out to be a great nursing home is that it received a very impressive nursing grade. In that area, we gave this facility a grade of A-. Our nursing score features numerous subcategories. The most heavily weighted factor is the amount of time nurses spend with patients. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a facility has reliable quality controls in place. Major falls can generally be prevented if more nurses aids and better safety protocols are in place.

Facility Inspections

Grade: B-plus

In addition, this nursing home also performed well in inspections, which is based on the facility's recent inspection reports. In fact, we gave it a grade of B+ for that area, which is one of our top scores. Our inspection ratings account for several factors found on a nursing home's inspection report. One key criteria we rely on is the number and severity of deficiencies. Facilities with higher scores in this category tend to have few of these severe deficiencies. This facility was hit with 5 deficiencies on its inspection report, but we were relieved to see that none of the deficiencies were considered severe. This tells you that the government inspectors did not consider any of the deficiencies to be an imminent risk to resident health or safety. A few relatively minor dings aren't necessarily the end of the world.

Short-term Care Quality

Grade: B-plus

This facility is also strong in the area of short-term care, where it was given a grade of B+. It outpaced most nursing homes in this area. Short-term care grades are commonly used to score a facility's performance with rehabilitation In order to offer highly scored rehabilitation services, nursing homes generally need to have higher levels of skilled nursing. Skilled nursing includes registered nurses, physical therapists, occupational therapists and other highly skilled individuals. Fortunately, it appear that this nursing home employs registered nurses. Not all nursing homes employs these types of nurses. On the other hand, according to the information this nursing home provided, they do not appear to employ physical therapists. Finally, we looked at the number of patients that who were able to eventually return home from this facility. We found that 5.5 percent of this facility's residents were able to return home.

Long-term Care Quality

Grade: B

Moving on to our last area, this nursing home was awarded a strong long-term care rating. This nursing home did not prove to have any weak links. Nursing homes that do well in this category typically are well-staffed and offer extensive hands on care to residents. After assessing the volume of care provided by nurses and other staff, we then analyzed the facility's vaccination statistics. This facility vaccinated 98 percent of its residents for pneumonia. Vaccines are vital to keeping residents healthy. Finally, this nursing home was able to limit hospitalizations. It had less than one hospitalization per one thousand long-term resident days, which is an impressively low number.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Sep 22

Citizens Care Center Quality Metrics

Minimizes Pressure Ulcers

Grade: B

In Citizens Care Center, 10.24% of Patients had Pressure Ulcers

This tells you the percentage of residents who sustained a pressure ulcer. Pressure ulcers, also known as bed sores, are often the result of patients not being moved frequently enough. Better nursing care minimizes the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: A-plus

In Citizens Care Center, 2.73% of Patients had Serious Falls

This is the percent of residents that have had a major fall. Falls resulting in serious injuries are considered to be a barometer of nursing care . Falls leading to injury are routinely the result of lower quality nursing care.

Minimizes Urinary Tract Infections

Grade: C

In Citizens Care Center, 2.07% of Patients had UTIs

This tells you the percentage of patients that have had a urinary tract infection. These infections are associated with poorer hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Citizens Care Center, 13.1% of Patients use Anti-Psychotic Medication

This indicates the percentage of patients who were given antipsychotic medications. While antipsychotic medications may be vital to many patients, it is important to make sure these drugs are being used only where medically required. In some situations, increased usage of these drugs may indicate a facility is using these drugs to subdue residents.

Appropriately Uses Anti-Anxiety Medication

Grade: B-plus

In Citizens Care Center, 14.46% of Patients use Anti-Anxiety Medication

This is the percentage of residents prescribed antianxiety medications. Antianxiety drugs are administered to residents suffering from anxiety or depression.

Managing Depression Among Residents

Grade: B-minus

In Citizens Care Center, 10.18% of Patients

This is the percentage of patients exhibiting signs of depression. Increased levels of depression may reveal a lower level of care.

Appropriate Vaccine Usage

Grade: B-plus

In Citizens Care Center, 92.14% of Patients

This is a measure of the percentage of long-term stay patients who received the flu and pneumonia vaccines.

Residents Maintain Autonomy

Grade: B

In Citizens Care Center, 19.83% Percentage of Patients

This is a measure of the percentage of long-term patients that needed more assistance with activities of daily living over time. Activities of daily living include activities such as dressing and bathing. Many in the industry would argue that this is a reasonable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A-plus

In Citizens Care Center, 28.37% Percentage of Residents

This tells you the percentage of residents who remained mobile levels over time. Preserving mobility can be a great sign for residents' well-being.

Hospitalizations

Grade: B-minus

In Citizens Care Center, 1.1 Hospitalizations per 1,000 resident days

This datapoint measures the number of hospitalizations per thousand days of patient care. Keeping residents out of the hospital is key to the physical health of patients.

Short-term Care: Rehospitalizations

Grade: F

In Citizens Care Center, 28.37 Percentage of Residents Rehospitalized

This is a measure of the number of rehospitalizations per 1,000 days of short-term resident care.

Short-term Care: ER Visits

Grade: D

In Citizens Care Center, 8.93 Percentage of Patients

This tells you the number of times residents are sent to the emergency room per 1,000 days of short-term care. There is typically a correlation between reduced emergency room visits and the quality of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: C

In Citizens Care Center, 74.3% Percentage of Resident

This datapoint is a measure of the percentage of short-term care residents that saw functional improvements.

Nearby Hospitals

  • University of Md Harford Memorial HospitalAcute Care Hospitals 0.2 miles away501 South Union Avenue Havre De Grace Maryland 21078Voluntary non-profit - Private(443) 643-3303
  • Umd Upper Chesapeake Medical CenterAcute Care Hospitals 13.91 miles away500 Upper Chesapeake Drive Bel Air Maryland 21014Voluntary non-profit - Other(443) 643-3303

Nearby Dialysis

  • Aberdeen Dialysis5.51 miles away780 W Bel Air Ave Aberdeen Maryland 21001CMS Rating: 4 stars Dialysis Stations: 15 (410) 273-9333
  • Davita - Belair12.95 miles away2225 Old Emmorton Rd Ste 100 Bel Air Maryland 21015CMS Rating: 3 stars Dialysis Stations: 24 (410) 515-2078
  • Fmc - Elkton14.33 miles away216 S Bridge St Elkton Maryland 21921CMS Rating: 3 stars Dialysis Stations: 21 (410) 620-3911
  • Forest Landing Dialysis15 miles away2220 Commerce Ave Ste 1 Forest Hill Maryland 21050Dialysis Stations: 24 (410) 638-6020
  • Davita Edgewood Dialysis15.54 miles away1415 S. Mountain Rd Suite 105 Joppa Maryland 21085Dialysis Stations: 16 (410) 671-6059
  • Fresenius Kidney Care - Christiana18.78 miles awayUniversity Plaza Shopping Center 63 University Plaza Newark Delaware 19702CMS Rating: 1 stars Dialysis Stations: 20 (302) 453-8834
  • Fresenius Kidney Care - Middletown19.59 miles away104 Sleepy Hollow Drive, Suite 100 Middletown Delaware 19709Dialysis Stations: 14 (302) 449-1601