Citizens Care Center: Nursing Home OverviewSkip to content

Citizens Care Center

  • Nursing Home

Updated Nov 1, 2023 by Nick Lata

Historical Rating
Grade: B-minus
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See Rating Overview
Citizens Care Center's website

415 S. Market Street,
Havre De Grace MD 21078

(410) 939-5500

61.52% estimated occupancy 1

Citizens Care Center is a large non-profit facility located in Havre De Grace, Maryland. With an overall grade of B-, this is likely a middle of the road facility. You can certainly do worse than this facility. The best part of this facility's report card was is its inspection rating. Inspection grades are discussed in the next section.

Get pricing and details on Havre De Grace senior living options.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • Non profit - Other
  • Offers Hospice
  • Offers Respite Care
  • Offers Inpatient Rehab

Specialized Services

  • Speech Therapy
  • Stroke Recovery
  • IV Antibiotic Therapy
  • Wound Care
  • Occupational Therapy
  • Physical Therapy
  • Nutritional Counseling
  • Pharmacy
  • Recreational Therapy
  • Pain Management
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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Facility Inspections

Grade: B-plus

This nursing home's best category grade came in the area of inspections. In this area, we gave this nursing home a grade of B+. It outperformed most facilities in this category. We weigh several aspects of a nursing home's inspection report in determining our inspection scores. One key factor is deficiencies. You should keep in mind that the severity of these deficiencies is arguably more important than the number of deficiencies, as some of these are relatively insignificant. This facility received 5 deficiencies on its inspection report, but none were considered to be major deficiencies. This means that CMS didn't consider any of these deficiencies an immediate threat to patient health or safety. Keep in mind that deficiency-free inspections are rare in the industry.

Short-term Care Quality

Grade: B

This facility also received a favorable short-term care score. Indeed, we awarded it a grade of B in this category, which happens to be one of our better. Our short-term care scores are based in part on the nursing home's quantity of skilled nursing services. This includes a broad range of nursing services, ranging from registered nurses to physical and speech therapists, in addition to other forms of therapy. Fortunately, it appear that this nursing home has registered nurses on staff. Not all facilities employs these types of nurses. However, according to the information they provided, they do not appear to employ physical therapists. Finally, we looked at the number of patients who ultimately returned home from this facility. We found that 5.3 percent of this facility's residents were able to return home.

Long-term Care Quality

Grade: B-minus

This facilities next most favorable category was long-term care. We gave it a grade of B- in this area. This is essentially a slightly below average score in this category. In the category of long-term care, we look at the quantity of services offered by a nursing home, as opposed to more healthcare-oriented services. In addition to looking at the amount of care provided by nurses aids and other staff, we looked at the percentage of residents vaccinated for pneumonia. This nursing home administered the vaccine to 97.62533 percent of its patients. This facility also excelled at keeping its patients out of the hospital. Indeed, it had only 0.01 hospitalizations per one thousand long-term resident days, which is an impressively low figure.

Nurse Quality

Grade: C

The next category we analyzed was nursing. This nursing home received a grade of C in the category. The nursing score weighs several data points, many of which are tied to nursing hours. This place provided just 0.4 hours of nursing care per resident per day. This is a relatively low total compared to most other facilities. Lastly, despite not having the most impressive total nursing hours per resident, this nursing home actually performed admirably in the metric of preventing major falls. This is generally an indicator that a nursing home has sufficient quality controls in place.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Citizens Care Center Quality Metrics

Minimizes Pressure Ulcers

Grade: C

In Citizens Care Center, 11% of Patients had Pressure Ulcers

This datapoint gauges the percentage of long-term care residents who are suffering from pressure ulcers. Many experts believe that pressure ulcers are an measure of a facility's nursing care quality.

Minimizes Serious Falls

Grade: B-plus

In Citizens Care Center, 2.37% of Patients had Serious Falls

This figure tells you the percentage of long-term stay residents who had falls leading to severe injury. We use this statistic in calculating our nursing scores.

Minimizes Urinary Tract Infections

Grade: B

In Citizens Care Center, 1.89% of Patients had UTIs

This is the percent of residents that have had a urinary tract infection. These infections are associated with insufficient hygiene.

Appropriately Uses Anti-Psychotic Medication

Grade: D

In Citizens Care Center, 22.68% of Patients use Anti-Psychotic Medication

This tells you the percent of residents given antipsychotic medications. While antipsychotic medications may be helpful for many residents, it is important to confirm these drugs are being used appropriately. In some cases, excessive reliance on these medications may suggest a nursing home is using these medications to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: A

In Citizens Care Center, 11.05% of Patients use Anti-Anxiety Medication

This is the percent of residents who were given antianxiety medications. Antianxiety drugs are given to patients suffering from depression or anxiety.

Managing Depression Among Residents

Grade: B-minus

In Citizens Care Center, 6.2% of Patients

Measures the percentage of long-term stay residents who are demonstrating depressive symptoms.

Appropriate Vaccine Usage

Grade: B-plus

In Citizens Care Center, 98% of Patients

This is the percent of residents that were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: C

In Citizens Care Center, 18.16% of Patients

Measures the percentage of long-term stay residents who required increased assistance with activities of daily living over time. ADL's include activities such as moving around and taking a bath.

Ability to Keep Residents Mobile

Grade: A-plus

In Citizens Care Center, 37.46% of Residents

This is a measure of the percentage of long-term care patients that maintained mobility.

Hospitalizations

Grade: A

In Citizens Care Center, 0.01 Hospitalizations per 1,000 resident days

This is the number of hospitalizations per 1,000 days of care. There is a correlation between having fewer hospitalizations and the quality of long-term care.

Short-term Care: Rehospitalizations

Grade: F

In Citizens Care Center, 37.46% of Residents Rehospitalized

Measures the number of rehospitalizations per thousand days of short-term resident care.

Short-term Care: ER Visits

Grade: B

In Citizens Care Center, 12.49% of Patients

This tells you the number of times residents are sent to the emergency room per thousand days of short-term care. There is a correlation between having fewer emergency room visits and the overall quality of rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: B-minus

In Citizens Care Center, 74.96% of Resident

This metric measures the percentage of short-term stay residents that experienced functional improvements, such as enhanced ability to perform activities of daily living. Some experts believe that this is a reliable measure of rehabilitation performance.

Nearby Hospitals

  • University of Md Harford Memorial HospitalAcute Care Hospitals 0.2 miles away501 South Union Avenue Havre De Grace Maryland 21078Voluntary non-profit - Private(443) 643-3303
  • Umd Upper Chesapeake Medical CenterAcute Care Hospitals 13.91 miles away500 Upper Chesapeake Drive Bel Air Maryland 21014Voluntary non-profit - Other(443) 643-3303

Nearby Dialysis

  • Aberdeen Dialysis5.51 miles away780 W Bel Air Ave Aberdeen Maryland 21001CMS Rating: 4 stars Dialysis Stations: 15 (410) 273-9333
  • Davita - Belair12.95 miles away2225 Old Emmorton Rd Ste 100 Bel Air Maryland 21015CMS Rating: 3 stars Dialysis Stations: 24 (410) 515-2078
  • Fmc - Elkton14.33 miles away216 S Bridge St Elkton Maryland 21921CMS Rating: 3 stars Dialysis Stations: 21 (410) 620-3911
  • Forest Landing Dialysis15 miles away2220 Commerce Ave Ste 1 Forest Hill Maryland 21050Dialysis Stations: 24 (410) 638-6020
  • Davita Edgewood Dialysis15.54 miles away1415 S. Mountain Rd Suite 105 Joppa Maryland 21085Dialysis Stations: 16 (410) 671-6059
  • Fresenius Kidney Care - Christiana18.78 miles awayUniversity Plaza Shopping Center 63 University Plaza Newark Delaware 19702CMS Rating: 1 stars Dialysis Stations: 20 (302) 453-8834
  • Fresenius Kidney Care - Middletown19.59 miles away104 Sleepy Hollow Drive, Suite 100 Middletown Delaware 19709Dialysis Stations: 14 (302) 449-1601