Citizens Care Center

Nursing Home

Updated Jun 1, 2022 by Nick Lata

Historical Rating

See Rating Overview

Citizens Care Center's website

415 S. Market Street,
Havre De Grace MD 21078

(410) 939-5500

50% estimated occupancy ¹

Citizens Care Center is a large non-profit facility located in Havre De Grace, Maryland. With an overall grade of B+, this facility should work for most prospective residents. You can certainly do much worse than this facility. This facility's strong profile was highlighted by its nursing rating, which we will address in the next section.

Quick Details

Accepts Medicare ¹
Accepts Medicaid ¹
No CCRC
Has Resident Council
No Family Council
Non profit - Other
Offers Hospice
Offers Respite Care
Offers Inpatient Rehab

Specialized Services

Speech Therapy
Stroke Recovery
IV Antibiotic Therapy
Wound Care
Occupational Therapy
Physical Therapy
Nutritional Counseling
Pharmacy
Recreational Therapy
Pain Management
Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2021)

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Nurse Quality

In addition to being a quality nursing home overall, this facility really excelled in nursing, where it received a grade of A-. There are a variety of datapoints within this area. Many of the subcategories reflect the quantity of nurse staffing. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, we also assessed several nursing quality-based metrics and this facility excelled in some of these areas. With less than five percent of its residents sustaining pressure ulcers, it performed as well as any place Maryland in this category. This is generally a good indicator of quality nursing care. Pressure ulcers can often be avoided by providing better nursing care, such as by having a system of moving a resident more often.

Short-term Care Quality

This facility fared well in the area of short-term care. Indeed, we gave it a grade of A- for that area, which is one of our best grades. Short-term care grades are typically used to assess a nursing home's performance with rehabilitation. In order to provide highly rated rehabilitation services, nursing homes generally need to provide better levels of skilled nursing services. These types of services include registered nurses, physical therapists, occupational therapists and other highly trained professionals. Fortunately, it appear that this nursing home employs registered nurses. Not every facility employs these types of nurses. However, based on the data they provided, they do not appear to employ physical therapists. The last item we assessed in this category is the number of patients who were able to leave the nursing home and return to the community. We found that 5.8 percent of this facility's residents returned home.

Does this page answer your questions about Citizens Care Center?

Facility Inspections

Adding another impressive category grade, we awarded this facility an impressive grade of A- for our inspections rating. Our inspection scores are tied to many datapoints found on the a nursing home's recent inspection reports. Nursing homes that excel in this area tend to have few deficiencies on those reports. Most importantly, these places should not have any severe deficiencies which are associated with endangerment of patients. Although this place had a few deficiencies on its inspection report, none were serious based on CMS' deficiency scale. A few relatively minor deficiencies are not the end of the world.

Long-term Care Quality

Moving on to our next area, this facility received a decent long-term care score. Although this was not quite as dominant as some of its other scores, this is truly not a major area of concern. In the category of long-term care, we focus on the amount of services offered by a nursing home, rather than more healthcare-oriented services. In addition to assessing the volume of care provided by aids and other staff, we analyzed the percentage of residents vaccinated for pneumonia. This facility gave the vaccine to 97.82017 percent of its residents. This nursing home also excelled at keeping its patients out of the hospital. It had less than one hospitalization per 1,000 long-term resident days, which is an impressively low number.

Rating Over Time

Compared to national and state averages across all facilities.

Citizens Care Center Quality Metrics

Minimizes Pressure Ulcers

In Citizens Care Center, 10.35% of Patients had Pressure Ulcers

This datapoint measures the percent of long-term care residents who are suffering from new or worsened pressure ulcers . We consider this statistic when determining both nursing and long-term care grades.

Minimizes Serious Falls

In Citizens Care Center, 2.83% of Patients had Serious Falls

This is the percentage of residents that sustained a major fall. Falls leading to serious injury are considered to be a barometer of nursing care . Falls are routinely caused by lower quality nursing care.

Minimizes Urinary Tract Infections

In Citizens Care Center, 2.06% of Patients had UTIs

This tells you the percent of residents who have had a urinary tract infection. UTI's are routinely linked to facilities with lower levels of hygiene. Better hygiene protocols reduces the number likelihood of residents sustaining infections. Note that this datapoint is affected by by the fact that facilities have incongruent reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

In Citizens Care Center, 13.12% of Patients use Anti-Psychotic Medication

This statistic indicates the percent of long-term patients which are given antipsychotic medication. Increased usage of these drugs may indicate a nursing home is using these drugs to control patient behavior in situations where such medications are not medically required. However, some facilities may need to rely more on these medications due to having more residents with Alzheimer's or other dementias.

Appropriately Uses Anti-Anxiety Medication

In Citizens Care Center, 14.71% of Patients use Anti-Anxiety Medication

This datapoint tells you the percentage of long-term stay patients taking antianxiety drugs.

Managing Depression Among Residents

In Citizens Care Center, 10.05% of Patients

This is a measure of the percentage of long-term stay patients who are showing depressive symptoms.

Appropriate Vaccine Usage

In Citizens Care Center, 92.62% of Patients

This is the percent of patients that were administered the pneumonia and flu vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

In Citizens Care Center, 19.85% Percentage of Patients

This is a measure of the percentage of long-term care residents who needed additional assistance with activities of daily living over time. Activities of daily living include activities such as getting dressed and taking a bath. Many in the industry would argue this is a reliable measure of a resident's well-being.

Ability to Keep Residents Mobile

In Citizens Care Center, 30.15% Percentage of Residents

This is the percentage of residents that were able to retain mobility over time. Retaining mobility is usually a great sign for residents' well-being.

Hospitalizations

In Citizens Care Center, 0.99 Hospitalizations per 1,000 resident days

This indicates the number of times residents are hospitalized per thousand days of patient care.

Short-term Care: Rehospitalizations

In Citizens Care Center, 30.15 Percentage of Residents Rehospitalized

This tells you the number of times residents are rehospitalized per thousand days of short-term care. There is a correlation between avoiding hospitalizations and the quality of rehabilitation services.

Short-term Care: ER Visits

In Citizens Care Center, 8.9 Percentage of Patients

This is the number of emergency room visits per 1,000 days of short-term care.

Short-term Care: Facilitates Functional Improvement

In Citizens Care Center, 73.77% Percentage of Resident

This datapoint is a measure of the percent of short-term patients that saw functional improvements, such as with activities of daily living. Some experts believe this is a reliable measure of rehabilitation services.

Nearby Hospitals

University of Md Harford Memorial HospitalAcute Care Hospitals 0.2 miles away501 South Union Avenue Havre De Grace Maryland 21078Voluntary non-profit - Private(443) 643-3303
Umd Upper Chesapeake Medical CenterAcute Care Hospitals 13.91 miles away500 Upper Chesapeake Drive Bel Air Maryland 21014Voluntary non-profit - Other(443) 643-3303

Nearby Dialysis

Aberdeen Dialysis5.51 miles away780 W Bel Air Ave Aberdeen Maryland 21001CMS Rating: 4 stars Dialysis Stations: 15 (410) 273-9333
Davita - Belair12.95 miles away2225 Old Emmorton Rd Ste 100 Bel Air Maryland 21015CMS Rating: 3 stars Dialysis Stations: 24 (410) 515-2078
Fmc - Elkton14.33 miles away216 S Bridge St Elkton Maryland 21921CMS Rating: 3 stars Dialysis Stations: 21 (410) 620-3911
Forest Landing Dialysis15 miles away2220 Commerce Ave Ste 1 Forest Hill Maryland 21050Dialysis Stations: 24 (410) 638-6020
Davita Edgewood Dialysis15.54 miles away1415 S. Mountain Rd Suite 105 Joppa Maryland 21085Dialysis Stations: 16 (410) 671-6059
Fresenius Kidney Care - Christiana18.78 miles awayUniversity Plaza Shopping Center 63 University Plaza Newark Delaware 19702CMS Rating: 1 stars Dialysis Stations: 20 (302) 453-8834
Fresenius Kidney Care - Middletown19.59 miles away104 Sleepy Hollow Drive, Suite 100 Middletown Delaware 19709Dialysis Stations: 14 (302) 449-1601