Center at Arrowhead

In addition to being a first-rate facility overall, this facility also excelled in the area of short-term care, where it received an A+. Short-term care scores are vital for prospective residents requiring rehabilitation. Rehabilitation generally utilizes additional highly-skilled nursing services. Skilled nursing includes a vast range of nursing services, ranging from registered nurses to physical and respiratory therapists, as well as other forms of therapy. This nursing home is substantially above the national average in terms of its quantity of both physical therapy and registered nurse hours provided to its residents. In fact, it provided about 50% more care per resident from both of these care providers than the average facility provided. These are generally good indicators of quality short-term care. Finally, we looked at the number of residents who were able to return to the community from this nursing home. We found that it outperformed the vast majority of nursing homes in the nation with 69.2 percent of its patients returning home.

To complement its strong accomplishments in other areas, we gave this nursing home a grade of A for its long-term care score. Nursing homes that receive this kind of score in this category tend to provide consistent around the clock care to ensure patients are kept in good health. This nursing home is head and heels above most nursing homes in this area.

Moving on to our inspection category, this nursing home excelled in that area, which is based on the nursing home's recent government inspection reports. In fact, we gave it a score of A- for that category. We take several aspects of a facility's inspection report into consideration in determining our inspection ratings. One critical factor is deficiencies. You should keep in mind that the severity of the deficiencies is usually more meaningful than the number of deficiencies, as some of these end up being quite minor. While this place had a few minor dings on its report, it had zero severe deficiencies. Severe deficiencies are ones labeled as categories G through L. This means the government inspectors did not deem any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

In the final area, this nursing home also received a very strong nursing score, with an A-. This completed a very favorable profile. The nursing score weighs a variety of data points. The most heavily weighted factor is the number of hours nurses spend with patients. This nursing home provides an incredible 4.8 hours of nursing care per patient each day. Out of that total, many of those hours were provided by registered nurses, which is one of the more highly trained levels of nurses. In addition to offering impressive levels of care, this place also excelled in the quality-based metrics we assessed. For example, it performed as well as any facility in Arizona in the area of minimizing its residents' major falls and pressure ulcers. We view these metrics as good measures of the caliber of nursing care offered.